Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled No morals
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
I took my wife for a breast examination due to a lump found I dropped her off at the main door and then went to park I found a carpark and parked my but was in a rush to support my wife I didn't know I could not park there ,until I get a £42 fine from parking eye I feel this is just a nail in all our other worries very upset about this as if we did not have enough to worry about .
Visited Breast cancer services on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Service User Thank you for sharing your experience of our car parking with us. I am sorry to hear that this added to what was already a distressing time for you and your wife. If you would like us to look into your issues for you then please contact our patient advice and liaison service on 01204 390193 or by email PALS@boltonft.nhs.uk and a member of team will direct you to the department that can help you. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Went with my partner
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
She has had serious heart palpitations and a throbbing carotid, she ended up waiting over 5 hours just to be told it was normal and only a muscle pain. Which it definitely is not as it has remained and steadily got worse, spreading tbroughout her arm and chest. Although due to this experience we will never use bolton hospital again as the wait and service is atrocious. The staff were very disorganised and despite a relatively unfilled waiting room they still took hours to call people out, even ones with a very ill child. Overall very disappointed with the service and wanted to voice my displeasure at the wait time and minimal to no help from the doctor when she was finally seen.
Visited Accident and emergency services on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Patient Thank you for sharing your partner's experience of our emergency department with us. I am sorry to hear that you were unhappy with the service received and the waiting times. If you would like us to look into your issues for you then please contact our patient advice and liaison service on 01204 390193 or by email PALS@boltonft.nhs.uk and a member of team will do their best to support you. I hope that your partner has gone on to make a full recovery. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Great Volunteer
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2022
Mat 4 - Saturday 5/11. The lady who volunteered this day was just so lovely & very helpful. Nothing was too much for her. She was offering drinks from a trolley & dealing with all requests at the same time. So softly spoken & so pleasant. Plus doing all this as a volunteer. Inspirational. Thank you.
Visited Maternity services on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Patient Thank you for taking the time to share your experience of one of our volunteers with us. I was pleased to hear that she provided a good service and was pleasant with you and other patients. I will make sure that your comments are passed on as I am sure they will greatly received. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Brilliant Experience Most professional and caring staff
Rated 5 stars out of 5
by Karen Harrison - Posted on 02 November 2022
I had an endoscopy today and was particularly anxious about the procedure probably more fear of the unknown The appt given was less than 10 days from referral Friendly efficient booking service by phone On arrival every one in the Endoscopy department was so professional friendly and reassuring All aspects were fully explained and I had lots of opportunity to ask questions I was treated most respectfully throughout The staff in the procedure room helped me relax and explained everything clearly that was going to happen It was all over before I knew it with very little discomfort The recovery nurses were superb - friendly, approachable and very reassuring Brought me welcome refreshments Clear explanation of my results and follow up procedures Nothing was too much trouble for anyone A definite 10 out of 10 for this department Everyone who supported me today is an absolute credit to the NHS Thank you very much
Visited Diagnostic Endoscopy on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Ms Harrison Thank you for taking the time to share your experience of our endoscopy service with us. I was pleased to hear that you have felt supported by our staff whilst receiving treatment. I will make sure that your comments are passed on to the staff involved. I am sure they will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Great Practice.
Rated 5 stars out of 5
by Tony Keaveny - Posted on 29 November 2022
The Team are absolutely Brilliant. You really don't know how good you all are, from arrival to departure. l forgot everyone's name, as l was incredibly anxious about the procedure, but every single one of the team was Fantastic. Thank You so much. Regards Tony
Visited Diagnostic Endoscopy on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Mr Keaveny Thank you for taking the time to share your experience with us. I was pleased to hear that you have felt supported by our staff whilst receiving treatment. I will make sure that your comments are passed on to the staff involved. I am sure they will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Terrible Service
Rated 2 stars out of 5
by Phil Shaw - Posted on 16 November 2022
Arrived to find my appointment cancelled. No reason given. General bafflement and confusion prevailed. I currently have two referrals in the pipeline, they can't tell me which one was cancelled, or what the remaining appointment is for.
Visited Dermatology on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Mr Shaw Thank you for sharing your experience with us. I am sorry to hear that you have had your appointment cancelled and for the confusion caused. If you would like us to look into your issues for you then please contact our patient advice and liaison service on 01204 390193 or by email PALS@boltonft.nhs.uk and a member of team will do their best to support you. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Amazing care
Rated 5 stars out of 5
by Mrs E Stocks - Posted on 03 November 2022
My daughter came in through children's Accident and Emergency. All the nurses and doctors were amazing. She was then transferred to F 5 and then E 5 where we stayed for 2 nights. The care of all staff was wonderful. It was a stressful time with a poorly child but the staff reassured and cared. Thank you for all everyone did!!x
Visited Children's & Adolescent Services on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Mrs Stocks Thank you for taking the time to share your experience of our children's A&E and ward E5 with us. I was pleased to hear that you have felt supported by our staff whilst your daughter received treatment. I will make sure that your comments are passed on to the staff involved. I am sure they will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Diabetic Imaging Clinic
Rated 5 stars out of 5
by Mr M Hewitt - Posted on 08 December 2022
thanks to all the staff, with there support they enable to help to motivate me to manage my diabetes as best i can, five years now and my condition is the same, so not worse and being managed, admitadley i should do better, but without thes appontments, id probably give up without the motivation and reasons for trying.i always feel better once ive been and I never feel judged or condiscended..
Visited Ophthalmology on October 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Mr Hewitt Thank you for taking the time to share your experience with us. I was pleased to hear that you have felt supported by our staff whilst receiving treatment. I will make sure that your comments are passed on to the staff involved. I am sure they will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Lack of Clinical contact
Rated 4 stars out of 5
by Peter Young - Posted on 19 November 2022
I was seen by very efficient technicians but no one was able to explain to me the implications of the results and the letter I received did not explain to me if the situation had improved or got worse. I realise that there is a need to deliver your service as efficiently as possible but you also have an obligation to properly communicate with your patient.
Visited Ophthalmology on October 2022
Review titled Royal Bolton Hospital
Replied on 29 November 2022
Dear Peter Thank you for taking the time to provide comments following your hospital visit. I am sorry that your experience of our hospital was not as you would have wished. If you would like to contact our Patient Advice and Liaison Service by email PALS@boltonft.nhs.uk or by telephone 01204 390193 a member of the team would be more than happy to assist you in resolving your concerns. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Thank you
Rated 5 stars out of 5
by S STEWART - Posted on 29 October 2022
Came into hospital for surgery in the Day Care Unit every member of staff impressed from first at the reception desk to leaving to go home. Everyone went out of their way to answer any questions, to ensure I was comfortable, to explain the proceedure and to check if I had any pain, to provide me with pain killers, any drinks I needed etc. I cannot thank you all enough for the care given and for the skill and dedication of you all.
Visited General Surgery on October 2022
Review titled Royal Bolton Hospital
Replied on 29 November 2022
Dear Patient Thank you for taking the time to share your experience of our Day Care Unit with us. I was pleased to hear that all of our staff on the unit looked after you well. I have passed your comments onto the teams involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust