Royal Bournemouth Hospital
Castle Lane East, Bournemouth, Dorset, BH7 7DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Positive experience
Rated 5 stars out of 5
by Anne McReynolds - Posted on 25 October 2023
I came to Bournemouth om holiday, was admitted to hospital. I was concerned as i was aware there was a Dr's strike but was seen quickly, scan and treatment given promptly The whole experience from the 111 phone call, the GP i saw and admission for 10 days was overall a smooth and positive experience.Thank you.
Visited Gastrointestinal and Liver services on October 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Amazing caring staff
Rated 5 stars out of 5
by Isabella - Posted on 15 October 2023
I went into day surgery Friday October 13th I stayed overnight on Ward 12. From the moment I checked in until I was discharged, every step of the way everyone that I saw I was treated so special and put at my ease. I always say we are so lucky, especially more so when busier times are difficult. I couldn’t be more grateful. Nothing was too much trouble. Thank you so much everyone.
Visited Urology on October 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Super service Foot and ankle secretary
Rated 4 stars out of 5
by Gary Corrie - Posted on 11 September 2023
Very grateful for the support and care from a very caring secretary to the foot and ankle department.
Visited Orthopaedics on September 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled First class professional service.
Rated 5 stars out of 5
by William Hailes - Posted on 13 September 2023
I attended an appointment today at the Eye dept. I can only say how much I was so impressed by professional service I received, from arriving to my consultation with the Doctor, absolutely brilliant. Thank you very much.
Visited Eye - accident and emergency services on September 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Urgent Treatment Centre
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2023
What brilliant service. The appointment was like clockwork was seen within 5 minutes, then seen by a nurse within a further 5 mins, the whole process from the carpark at the back of the hospital to being back to the car was 45 mins. The nurse was thorough and friendly. I am impressed and feel very lucky we have NHS.
Visited Don't know on August 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Superb, fast and efficient care.
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
Came in off the street to A&E with a UTI. A&E staff were quick and efficient and treated me as a male without any embarrassment and with dignity. Care was excellent. My issues were escalated very quickly to the right department. Where the Urology team were fantastic at treating me within a couple of hours despite already having a full work load for their day. Resourceful and determined to get a positive outcome for the patient. We are so lucky to have this facility for free on our doorstep. Can't say a big enough "thank you" to both the A&E team and the Urology team who worked hard committing time, personnel and resources to my treatment and care. Simply excellent!
Visited Urology on August 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Worst management I've ever known in any organization
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
I've been waiting more than 4 years for my kidney stones to be sorted out. Nobody at any level of management/consultancy has been tracking my progress throughout the nightmarish 4 years that I've been trying to get treatment from this hospital. They took me off their waiting list for a whole year without telling anyone (I managed to get back onto it by consulting PALS). Nobody returns phone calls, and it's impossible to speak to a consultant or any kind of manager. When elements of treatment do happen, it's good quality, but trying to get each treatment in the first place or trying to speak to anyone there is absolute hell.
Visited Urology on August 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Great nursing skills
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2023
I’ve recently been discharged from hospital having spent two weeks on ward 8 of which a few days were also spent in AMU. I have nothing but absolute admiration for all the doctors who tried to find out what was wrong with me. The nurses who cared for me and my fellow patients - some of whom were demanding and difficult - and on the odd occasion downright rude!! All the other staff who fed me, made sure my beds were changed, I had clean towels and kept me hydrated, down to the porters who took me for all the tests i needed doing. Nothing was ever too much trouble. I’ve had pretty much every test you could imagine done. X-rays, ct scans, an MRI, lumbar puncture ,ecg , nerve testing, transfusions etc.etc. Basically no stone unturned. The wonderful crew who looked after me did so willingly with smiles on their faces even though they were often tired , stressed, overworked and having to deal with things no one would wish on anyone. All in all an eye opener. Thank you NHS.
Visited Don't know on August 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Great care from A&E
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
brilliant service from the A&E team despite the pressure that the department is under. I was assessed within a couple of hours and received prompt care from the wonderful staff for a broken ankle.
Visited Accident and emergency services on August 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Caring efficiency
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
A cancellation appointment came through and I arrived for my day surgery in the Sandbourne suite. Everyone was very helpful and provided me with assured confidence.
Visited Orthopaedics on August 2023
Royal Bournemouth Hospital has not yet replied.
Information supplied by The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust