Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled The team were really supportive
by Outpatient1 - Posted on 24 August 2023
I have urethral bulking today due to stress incontinence. I had the procedure at the Treliske (Royal Cornwall Hospital Trust). First they give you a bit of a clean, insert a tube to give you injections to numb the area. These are uncomfortable, I wouldn’t say it hurt, I found injections at the dentist hurt more. Once this was done they put a camera into my bladder, I had the option to watch on a screen to see what they were seeing and they explained everything. They then started the injections - some were fine, slight scratch, some hurt more, but the team were really supportive and I didn’t require any other pain relief, it’s about 10 seconds and it wears off. Once it’s done they give you drinks as you to pee if you have a good pee they scan your bladder to ensure it was empty and then you're off home. It’s uncomfortable, a couple of injections hurt more than the other, but overall it was manageable. If you’re having this procedure the team will support you and you do have the option of additional pain relief if needed. Try not to worry, you're in control. Recovery is quick, a little sore after your put your feet up and rest.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 08 September 2023
Dear Outpatient1 Thank you for taking the time to share your story with us. I'm sorry for the delay in getting back to you on here. I am pleased to reads that the injections weren't too painful and that you were given the option to watch the camera on a screen a well as everything being explain well to you. It is great to see the you felt supported and I hope you are recovering well. I am writing to you as a member of the Patient Experience team but, I will ensure that your feedback is forwarded on to the appropriate team. Thank you, again, for sharing your story with us. Thank you Megan
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Review titled Efficient and friendly treatment
by cetusmc57 - Posted on 15 August 2023
I attended for oral surgery at Treliske. My treatment at the department was very efficient and friendly especially from the dental nurse.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 15 August 2023
Hi Cetusmc57, Many thanks for taking the time to give us feedback on your experience of the Oral Surgery department. It was lovely to hear that it was a positive experience for you. We are very lucky to have excellent dental nurses and I will be pleased to feedback your lovely comments to them and the whole team. Thankyou once again on behalf of Lucie Baker, department Sister and all of us in Oral Surgery, Sending my very best wishes Vanessa Deputy Sister
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Review titled Carcenoma removed from my upper ear
by Billy Bongo - Posted on 05 September 2023
I was told several months ago that I had a carcenoma on my upper left ear and part of my ear which contained the carcenoma would have to be removed. This procedure was carried out in early September 2023. Apart from the anaesthetic the procedure was almost painfree but a little uncomfortable listening to my ear (gristle) being cut away as I had it done under local anaesthetic. The care team I had were fantastic and friendly. I was put at ease immediately and everything about the procedure was explained in detail.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 19 September 2023
Good morning. Thank you for your feedback. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am pleased to read that your procedure went well and that the team who cared for you were friendly and able to put you at ease and explained the procedure in detail for you. I am glad you found this helpful and were able to proceed with your treatment. I will be delighted to forward this feedback onto the relevant department as I am sure they would be thrilled to read your kind message. Thank you again for taking the time to write to us. Best wishes. Zoe - Patient Experience Administrator.
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Review titled Visit to A&E
by Calliecat - Posted on 22 August 2023
After hip replacement surgery I was discharged from hospital. A few days later began to feel poorly eventually having thumping in my chest. Paramedics visited and I was taken to hospital where I was eventually found to have dehydration. I was given a drip and eventually felt better. Everyone was excellent at the hospital and especially the paramedics. The service was excellent and I was very impressed ythe service
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 31 August 2023
Good morning. Thank you for providing us with your feedback. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am sorry to read that you began to feel unwell after having your hip replacement. However, I am pleased to read that the staff were able to assist you by providing you with a drip and that you were impressed with the excellent service. I will be delighted to forward your positive message to the department who were able to provide the care for you and hope you are recovering well. Thank you again for your kind message. Best wishes. Zoe - Patient Experience Administrator.
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Review titled Exemplary cancer care
by BBLouis - Posted on 31 August 2023
I was admitted late in the evening with suspected sepsis. I am currently having chemo for cancer at Treliske hospital in Cornwall. I was admitted to Löwen ward in isolation due to the risk of infection. The care that I have received throughout this journey has been exemplary. All of the people involved from top to bottom have been the most caring and supportive and deserve to be proud of the work they do. Thankyou for everything that you have done for me.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 31 August 2023
Thank you so much for your comments on your recent inpatient stay on Lowen Ward, We are always grateful for any feedback and complimentary feedback is something we are always delighted to receive. It is our aim to always provide the highest standards of care. I will share your feedback with all the team. Thank you so much for taking the time to get in touch.
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Review titled Disabled without this service.
Rated 5 stars out of 5
by Tony King - Posted on 08 August 2023
I have been in need of hearing aids for many years and have nothing but admiration for the service provided by the Audiology Unit. Something of a Cinderella Service insofar as the general public profile is concerned as hearing loss is a hidden disability. I needed help when my hearing aids developed a fault and although the department has a long waiting list for assessments I was given an appointment and seen within a few days. Although my firast visit failed to remedy the fault I was then given another appointment, again within a few days and my hearing problems were resolved. Only those who have hearing loss will understand the isolating and depressing nature of not being able to communicate with friends and partners. I sincerely hope that this department will continue to provide a service to those with complex needs and continue to be staffed by professional practitioners. It really makes a huge difference to those in need to have such a service in an age when mediocrity and cost have become so prevalent.
Visited Audiology services (community) on August 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 16 August 2023
Thank you for taking the time to provide your feedback on our Audiology service. As a person who has hearing issues I can appreciate how isolated it can be when there is a problem which means you cannot hear as well as you should. It was lovely to read the Audiology department took care of you and were proactive when trying to find the problem and solution to enable your hearing aids to work again.
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Review titled The service was efficient, courteous and friendly
by caelumpm64 - Posted on 08 August 2023
My wife collapsed late in the evening. She had a serious stroke five years ago and another recently, so the local surgery in Boscastle advised I ring 999. From then on the response was very quick, first responders based at Tintagel within minutes and ambulance shortly afterwards. The responders and ambulance crew were very helpful, reassuring and carried out essential tests immediately, also managed to carry my wife down narrow stairs and tight corners to ambulance without mishap. Followed her to Treliske by car, finding her already scanned, tested and in a cubicle when I arrived. It was a lengthy wait for a doctor to discuss diagnosis and treatment, but understandably hospital staff were very busy at this time of year. I advise packing sandwiches and a good book. Overall the service was efficient, courteous and friendly in difficult circumstances and it was a relief to discover she was not badly affected and there are followup options conveyed to our doctor. Learning it was my birthday, I was offered biscuits with my cup of tea, but the care she received was the best present. Thank you all.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 18 August 2023
Dear caelump64 Thank you for taking the time to share your story with us. I'm sorry for the delay in getting back to you on here. I am pleased to see that, when your wife to go Treliske, she was treated quickly. I'm sorry to hear that you had a a bit of a wait to see the doctor to discuss diagnosis and treatment. I am so pleased to see that you and your wife received such a high level of care and that the members of staff were courteous and friendly during such a worrying time for you. It is great that you were offered birthday biscuits with your cup of tea. I hope that your wife is recovering well. I am writing to you as a member of the Patient Experience team but, I will ensure your kind words are forwarded on to the relevant team. Thank you, again, for taking the time to share your story with us. Thank you Megan
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Review titled Perfectly delivered message - firm and friendly
by GR234 - Posted on 12 September 2023
I fainted late in the evening while on holiday. Although I faint about once every 5 years on average, my family had not experienced this before and were quite distressed by my loss of consciousness so called Emergency Services on 999. They sent out an ambulance with paramedics who ran an ECG and other tests after which I experienced severe vomiting so the paramedics recommended that I be taken to the Royal Cornwall Hospital Treliske in the Ambulance for blood tests for indications of whether I had a heart attack. After blood tests at the hospital and further ECGs the Doctor said all were good but gave me a stern talking to in front of my adult son of the need to get to the bottom of why I faint. My son was reassured by the fact that he could hear the doctor discussing his proposed approach with a more senior colleague. The lecture I received from the doctor was perfectly delivered as a message from a young expert to someone who considers himself very fit for his age- firm but friendly. As a result I have followed up and will now have a pacemaker fitted.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 20 September 2023
Good afternoon. Thank you for your feedback. I am sorry for the delay in response. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am sorry to read that you fainted whilst on holiday and required assistance. I can only imagine how distressing this must have been for you and your loved ones. I am relieved to read that the paramedics were able to assist you and perform an ECG and other tests which resulted to the decision to bring you to the hospital to be checked over and I am pleased your blood results were good. I'm glad to read the Doctor who cared for you was friendly and wanted to get to the bottom of your fainting spells and was able to provide you with the support you required and managed to arrange for a pacemaker to be fitted. I hope the pacemaker is helping and you are feeling the benefits from it. Hopefully you will be able to visit again for another holiday soon. Thank you again for your positive feedback. We as a trust value your comments as it helps us to learn and improve as a trust. I will be delighted to forward your comments onto the departments who provided care for you as I am sure they will be thrilled to hear that you received treatment and for your kind comments. Best Wishes Zoe - Patient Experience Administrator
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Review titled Biopsy on bottom lip
by listenmz57 - Posted on 02 August 2023
I went in for biopsy on lip. Made to feel very comfortable and well informed from start to finish. Went extremely smoothly. Very caring and compassionate. Thank you
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 08 August 2023
Hello listenmz57, thank you for taking the time to post feedback from your recent visit to Dermatology Unit Treliske, it always gives the team a boost to know that they are helping patients through what can be a scary time. I am glad that you felt comfortable and well informed throughout as that is the aim of the team. I wish you all the best with your healing and any future treatment.
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Review titled The service provided by your team there are excellent.
by scoreboardgq98 - Posted on 05 July 2023
I have been using the services of Treliske RCHT 'Ear Clinic' for quite a long time now. The service provided by your team there are excellent. Caring and skillful and always happy to give information about my particular ear problem and ongoing treatment. It is very reassuring to me to have this great service. Thank you all.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 14 July 2023
Dear scoreboardgq98 Thank you for leaving such lovely feedback about the service you have received from our team. I am the Service Manager for Ear, Nose and Throat and it's great to hear that the team gives you reassurance through the care they give. I'll be sure to pass on these kind words to the team and recognise their caring and skilful service has been praised. Kind regards Clare Pitt ENT Service Manager
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Information supplied by Royal Cornwall Hospitals NHS Trust