Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Cornwall Hospital (Treliske).
Reviews
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Review titled A big thank you
by waltzmp69 - Posted on 23 August 2023
I had to attend the dermatology department at Treliske Hospital on the 5th July 2023 for MOHS Surgery. I can honestly say that my time spent there was one of the nicest experiences I've ever had when attending a Hospital. From the moment that I arrived I was made to feel completely comfortable and at ease. The staff were very efficient and professional but also friendly making it more comfortable for me. SO I like to say, a big thank you for making me feel that I was more then just another patient.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 05 September 2023
Dear waltzmp69 Thank you for taking the time to provide feedback on your recent experience within the Dermatology Unit. I was pleased to read you had a positive experience and was made to feel comfortable and at ease. Many thanks Maria
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Review titled Such friendly,caring, yet professional staff
by aurigaxd65 - Posted on 20 July 2023
I was talked through every step of my appointment today, from the initial booking, to reception and into the clinic, nothing was too much trouble for anyone, such friendly,caring, yet professional staff. Thank you again ⭐⭐⭐⭐⭐⭐⭐⭐
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 27 July 2023
Dear aurigaxd65 Please accept my apologies for the delay in responding to you and thank you for taking the time to leave such positive feedback. It is always good to hear that the team are so friendly caring and professional, and I am glad to read that you were kept so well informed from start to finish. Our team works hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable and informed as possible during such an invasive and intimate procedure, and they very much appreciate all feedback. I will ensure that your kind words are shared with the team. Thank you again for taking the time to share your experience and I hope that you have a positive outcome following your procedure. All the Best Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
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Review titled Delighted
Rated 5 stars out of 5
by Anonymous - Posted on 02 July 2023
Needed emergency care and was most impressed with the speed of response and professional service supplied by all concerned.
Visited Don't know on July 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 14 July 2023
Good afternoon. Thank you for taking the time to write your positive feedback regarding your treatment in the Emergency Department. I apologise for the delay in response. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am pleased to read that you were able to receive the care you required in a timely manner and the service you received was of a professional standard by all the staff that assisted you. I will be delighted to forward your kind message to the relevant department for their attention. Thank you again for your kind message. Best wishes. Zoe - Patient Experience Administrator.
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Review titled Very good experience
by violetes65 - Posted on 23 August 2023
Experience very good - eyesight test - scan of eyes - saw consultant who answered questions - both eyes injected - went well. The only thing I would say is that I have been doing this for some years. The doctors say they want to see me in so many weeks - but it is often very difficult to get an appointment - and can be 13 weeks for example instead of 6 or 8.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 24 August 2023
Dear violetes65, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that you had a good experience with us and managed to get all the sight tests, scans and injections completed at your visit. I am sorry to hear that you have been experiencing delayed appointments, I will pass your feedback to our manager and see if this can be improved. Thansk again for the feedback, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled An appointment with ophthalmology
by Cancer59 - Posted on 27 July 2023
Eye ball injection, easiest appointment I've ever attended in this department. Made me feel at ease all the way through
Visited July 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 27 July 2023
Dear Cancer59, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased that you have had such a positive experience with us!! It is lovely to hear that the staff made you feel at ease the whole way through and that it was the easiest appointment you've attended in our department!! I will pass your kind words back to the team, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled I felt cared for and about
by London66 - Posted on 21 July 2023
My pre treatment and Selective Laser trabeculoplasty: I was asked my date of birth and address. Given 3 different eye drops. The nurse was very friendly and answered any questions I had. The next professional had a friendly chat first then asked me if I had any questions about the treatment and put me at my ease. The treatment by laser was pain free and only took minutes on each eye. A follow up eye drop was given 1/2 hour later as well as the one given once more before treatment. A third professional gave me more eye drops to check if the pressures had been affected adversely by the procedure. A prescription was given for anti inflammatory by the second professional. Eye drops which was filled by the hospital pharmacy. All in all I felt cared for and about.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 24 July 2023
Dear London66, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that you had such a positive experience whilst in the Eye Unit, and that staff made you feel at ease and cared for. I will feedback to the team, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Excellent service
by serpensxn44 - Posted on 17 October 2023
Excellent service from the eye tests to the guy who arranged for me to go to Treliske for an operation on my eye. All staff very skilful in their work and pleasant. 10/10 in all aspects.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 19 October 2023
Dear serpensxn44, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased that you feel you have received an excellent service throughout your journey in Ophthalmology. It is great to hear that staff are pleasant and skilful, and you would rate us 10/10! Wow! I will be sure to pass your positive, encouraging feedback to the team. Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Endocrine services
by Tiljz86 - Posted on 27 July 2023
I feel I have had abysmal care from this service in the last 3 years. I have spoken to the consultant twice in 3 years. It has taken up to 5 months to receive a letter where someone has completed a virtual review and instigated a change in medication. I have now been given too high a dose of medication and now experiencing symptoms of hyperthyroidism and hypothyroidism. This is making me feel incredibly unwell, where I have had to take time off work I can’t afford. The endocrine nurse is off sick and it seems there is no one willing to help. I have to wait until they return which is an unknown time period. A 5 minute telephone call from someone else i.e. the consultant apparently is not possible. I’m now going to be waiting another long period of time
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 27 July 2023
Dear Tiljz86 Thank you for taking the time to share your story with us. I am saddened to hear that you have had such a negative experience with the Endocrinology department. I am sorry to see that you have had a lack of communication over the last 3 years and that the change in your medication has resulted in you having symptoms that are making you feel so unwell. It also saddens me to see that for feel no one is willing to help whilst the Endocrine nurse is off sick. If you would like to log this as a complaint or a concern, please contact our Patient Experience team on 01872 252 793 or via rcht.patientexperience@nhs.net. Thank you, again, for taking the time to share your feedback with us and I am sorry to hear that you have had such a negative experience. Thank you Megan
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Review titled A caring attitude and expertise.
by Toxopholite - Posted on 15 August 2023
I was on holiday and had reason to call the ambulance who took me straight to the hospital. From the moment at which the ambulance arrived and I was sent home after 4 nights I could not praise and thank all the staff whom I came into contact with enough. Everyone one of them were brilliant with the right kind of caring attitude and expertise. So a huge thank you to all the staff who cared for me.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 16 August 2023
Thank you so much for taking the time to post this wonderful story. I am the service manager for cardiology and have shared your kind words with the team who looked after you during your recent admission. We do hope that you are now fully recovered and wanted to let you know that positive words such as yours make an enormous difference to us.
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Review titled Thank you
Rated 5 stars out of 5
by Tom Smith - Posted on 27 July 2023
Was taken to A&E yesterday following a head injury. It was busy but the medical staff were first rate and I can't thank you enough. When really needed the NHS are the absolute model of care and attention - thank you
Visited Accident and emergency services on July 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 08 August 2023
Good morning. Thank you for wonderful feedback. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am sorry to read that you experienced a head injury, however really pleased that the team in the Emergency department provided a satisfactory service and gave you the treatment you required. It is so lovely to read that you were given care and attention you needed. I will be delighted to forward this wonderful comment to the department for their attention. Thank you again for taking the time to write your kind message and I hope you are feeling better. Best wishes, Zoe - Patient Experience Administrator.
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Information supplied by Royal Cornwall Hospitals NHS Trust