Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor Prioritisation in A&E
Rated 3 stars out of 5
by Anonymous - Posted on 02 June 2023
Having arrived by ambulance with serious injuries from a fall, I was amazed that despite my obvious poor state (I was covered in a lot of blood and had head and other injuries), others that were in the waiting room who were sitting and chatting, reading books etc were seen ahead of myself. Surely there should be a system to deal with more serious cases than those cases that look to be less urgent?
Visited Accident and emergency services on April 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 13 June 2023
Good morning Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. I am sorry to hear of your negative experience when attending the Emergency Department during what must have been a scary time for you. I am sorry that you weren't seen quickly considering your injuries and being covered in blood. I am replying to you as a member of the Patient Experience team. if you would like to make a complaint about your experience, please contact the team on 01872 252 793 or by email rcht.patientexperience@nhs.net Thank, again, for taking the time to share your story with us. Thank you Megan
Provided by Care opinion
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Review titled Friendly and efficient staff
by Seahawk824 - Posted on 20 April 2023
Was admitted to Wellington after emergency ward, having suffered an asthma attack. All staff were friendly and efficient [Very happy with 'Team work'] [Very happy with 'Staff attitude'] [Very happy with 'Environment']
Visited April 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 28 April 2023
Good afternoon Seahawk824 Thank you for taking the time to send us your lovely feedback. I am sorry for the delay in getting back to you on here. I am so pleased to see that all the staff you encountered, during your stay on Wellington ward, were so friendly and efficient. I am writing to you as a member of the Patient experience team but I will ensure kind words are forwarded on to the team the Wellington team. Thank you, again, for taking the time to share your lovely feedback. Thank you Megan
Provided by Care opinion
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Review titled Boarding bed experience
by Woos mum - Posted on 17 July 2023
I was admitted to Treliske hospital with sepsis in March 2023 and once stabilised and recovering they needed my bed on the surgical ward I was on for someone else to I was moved to the urology ward late in the evening. On arrival I was informed that I was to be cared for with their boarding bed. This was a bed in a corridor. No privacy, no peace and in my opinion a very poor solution. The urology ward had many patients with UTIs which causes confusion and distress in some people and many of the these patients were wandering the corridor and refusing to be encouraged back to their bed by the overworked and understaffed nurses. This was an incredibly upsetting and awful experience that most certainly was not something that contributed to improving my wellbeing. I informed staff that I would go home and return in the morning for my IV antibiotic treatment and was told they would not be able to readmit me in the morning as I will have discharged myself from the care of the hospital. The idea that someone who is considered too unwell to leave but not sick enough to warrant a bed is bizarre. The nursing staff were exceptional and genuinely cared about their patients but in my opinion, they forced to work in such poor conditions with too few colleagues on a shift and then adding an extra bed into a corridor.
Visited April 2023
Provided by Care opinion
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Excellent
Rated 4 stars out of 5
by Anonymous - Posted on 14 April 2023
I attended Ear, Nose and Throat after being fast tracked by my doctor. I was seen in just under two weeks. I was examined and had a camera inserted in my nose and on into my throat. This was carried out painlessly. Everything was explained as to what was going on and was reassured that there were no 'Nasties' lurking in my throat. I was concerned when I went in but came out much happier. Thank You.
Visited Ear, Nose & Throat on April 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 27 April 2023
Good afternoon Thank you for taking the time to share your story with us. I'm sorry for the delay in getting back to you on here. I am please to see that you were given an appointment so quickly and that the procedure was painless. I am also pleased that everything was explained to you well and that you were reassured which meant you left your appointment much happier. I am writing to you as a member of the Patient Experience team, but I will ensure your kind words are forwarded on to the ENT team. Thank you, again for taking the time to share your story with us. Thank you Megan
Provided by Care opinion
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Review titled Greatly exceeded expectations
Rated 4 stars out of 5
by Anonymous - Posted on 15 April 2023
My husband received a telephone appointment about which we were quite anxious. In a very short time the doctor conveyed 100% commitment to achieving the most helpful and acceptable way forward. He also had an extremely kind and reassuring approach - difficult to achieve over the phone. We are very grateful. Thank you.
Visited Neurology on April 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 17 April 2023
Good afternoon Thank you for taking the time to provide such lovely feedback. I am pleased that the doctor was able to achieve the most helpful way forward during your husbands telephone appointment and that he was kind and reassuring. I am writing to you as a member of the Patient Experience Team. If possible, please could you let us know which department your husbands appointment was with? It would be great to share your kind words with the team. Thank you, again, for sharing your lovely feedback with us. Thank you Megan
Provided by Care opinion
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Review titled Excellent service @ Royal Cornwall Hospital
by Canadian - Posted on 19 April 2023
Having a hysteroscopy and endometrial biopsy is never a pleasant procedure for women. The medical staff (surgeon, consultant and anaesthetists) make me feel well cared for and very comfortable when I recently had this procedure done. I was very nervous. The staff are experts at distracting nervous patients and even had me laughing during the procedure and it was pain free. Thank you all very much.
Visited April 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 21 April 2023
Dear Canadian Thank you for taking the time to post feedback about your procedure. I am very glad to hear that the team were so supportive and were able to help you feel comfortable, cared for and distracted. Our teams work hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable and informed as possible during such an invasive procedure, and they very much appreciate all feedback. I will ensure that your kind words are shared with the team. Thank you again for taking the time to share your experience, and I hope you have a positive outcome from the procedure. All the Best Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
Provided by Care opinion
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Review titled Cannot speak highly enough about the team
by Blotto - Posted on 24 April 2023
Went to treliske recently for a hysteroscopy, all the staff were friendly and professional. I was put very much at ease by all concerned, cannot speak highly enough about the team. Thank you.
Visited April 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 24 April 2023
Dear Blotto Thank you for taking the time to post feedback about your procedure. I am very glad to hear that all the staff were friendly and professional, and that they were able to help you feel at ease. Our team works hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable and informed as possible during such an invasive procedure, and they very much appreciate all feedback. I will ensure that your kind words are shared with them. Thank you again for taking the time to share your experience and I hope that you have a positive outcome following your procedure. All the Best Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
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Review titled Caring staff - always considerate of older patients.
by drekd44 - Posted on 17 May 2023
I have had more appointments in the last two years than I can count. I have always found staff to be very caring, and make you feel that you are important to them. They are always considerate of older patients.
Visited April 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 25 May 2023
Dear drekd44, Thank you for taking the time to leave us feedback for the Eye Unit. I am so pleased to hear that you have always found staff to be very caring, and that they have made you feel important. Our staff are amazing and I am delighted that you feel that they are always considerate of older patients too, Thanks again, Kerry Trembath Senior Staff Nurse Ophthalmology
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Information supplied by Royal Cornwall Hospitals NHS Trust