Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Smiles and reassurance
by chamaeleonym75 - Posted on 13 January 2023
I have been to this department 3 times for an eye injection. The staff are very friendly, helpful and efficient. Any concerns or questions are answered with a smile and re-assurance.
Visited December 2022
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 14 January 2023
Dear chamaeleonym75, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that have found the staff to be friendly, helpful and efficient, and that any of your concerns are answered with a reassurance and a smile! I will be sure to pass your kind words back to the team. Kerry Trembath Senior Staff Nurse Ophthalmology RCH
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Review titled Fantastic Service
Rated 5 stars out of 5
by Peter Burkill - Posted on 09 May 2023
I had a stroke on 24 December 2022 evening and was admitted to Treliske. The two ambulance mean who picked me up were fantastic, phoning ahead for my treatment. I was given the fast track treatments (thrombolised) and looked after well. I was in Treliske for 3 days and discharged. I am still recovering well - thanks to our NHS guys. My sincere thanks to all.
Visited Stroke on December 2022
Review titled Royal Cornwall Hospital (Treliske)
Replied on 09 May 2023
Thank you so much for this lovely feedback and kind words. I will of course share with the team. We are so happy you are doing well and recovering.
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Review titled Well looked looked after
Rated 5 stars out of 5
by roy sampson - Posted on 20 December 2022
Had a tooth removed because of blood thinning tablets and was made to feel special. Had everything explained to me before and during the op. Great Staff. Thanks for doing a proper job .
Visited Dentistry and Orthodontics on December 2022
Review titled Royal Cornwall Hospital (Treliske)
Replied on 20 December 2022
Thank you so much for your lovely feedback. I am so glad you were made to feel special and were well taken care of when attending our department. I will be sure to pass on your kind words to the whole team. Kindest regards Lucie Baker (Unit Sister)
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Review titled Disappointing experience
Rated 2 stars out of 5
by Anonymous - Posted on 23 December 2022
I would firstly like to say that I highly praise all medical staff currently working in these difficult times while being understaffed and underpaid. I would however like to say that I was recently taken to the surgical ward after experiencing severe abdominal pain. They did all possible tests on me and the conclusion was it was my Crohn’s disease causing me problems and rather than refer me to the relevant department they discharged me saying as they were surgical they couldn’t help me. Not only this but every nurse/registrar/doctor I spoke to on the ward had no idea what the others had said to me and had to keep finding out and following up everything. I ended up telling everyone the same thing all the time and telling them what the previous person had said to me. Surely this should have been in my notes and would have saved a lot of time wasting? The worst thing was they told me I was being discharged around 6pm but didn’t actually discharge me until 11pm. I had no transport and sat in the main reception crying on how I would get home. Luckily a friend got out of bed to drive 25mins to collect me. Is this normal and a safe practice to discharge people so late? A taxi home would have cost me £65 which I just didn’t have and is quite frankly extortionate. I’ve never known a hospital discharge people at that time of the night in any of the hospitals I’ve stayed in in my years. Staff and cleaners were chatting about their personal lives very loudly from 5am and keeping people up who had already been waiting to be diagnosed all night who desperately needed rest. This was not just on the surgical areas it was in the ED too. I came home still in pain, exhausted and bewildered from what I’d just been through.
Visited Don't know on December 2022
Review titled Royal Cornwall Hospital (Treliske)
Replied on 03 January 2023
Firstly, Please accept our apologise for the delay in getting back to you on here. Thank you for taking the time to share us with your story. I was disappointed to see that your experience at the Royal Cornwall Hospital was negative on this occasion. It must have been a very worrying time for you coming to hospital with severe abdominal pain. That is good that the nurses were able to perform the necessary tests for you and come to a conclusion regarding your pain, but I understand the lack of communication between staff must have been frustrating. I was also sorry to hear about the lack of communication regarding your discharge, leaving you without transport to get home. I will share your story with the department you visited so they can reflect on your experience and make improvements where possible. If, however, you would like to raise your concerns formally, you can contact the Patient and Family Experience team (Complaints) using the details below: Email: rcht.patientexperience@nhs.net Tel: 01872 252 793 Best wishes Megan
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Review titled Hospital School
by Mummy Laura - Posted on 09 December 2022
I went into RCH today for one of a million clinic appointments for my son and took a detour to the 5th floor paediatric ward to see if his last hospital school artwork was on the wall - and it was! And it looked amazing (it's part of the Henri Matisse collage). He was so proud of it he made me take a photo and send it to his head teacher (he's 6). Please thank your hospital school teacher for me. He has been in and out of hospital his entire life and this is the first time he's ever got his work on the wall. This is a big thing for him.
Visited December 2022
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 13 December 2022
Dear Mummy Laura, Thank you so much for taking the time to leave such lovely feedback. I am delighted that your son’s artwork was on display for him to see, and that he was able to share this with his head teacher. It is wonderful to know that the hospital school can contribute so positively to a child’s experience of multiple hospital visits. I will ensure that your kind words are shared with the hospital school teacher and with our paediatric teams. Thank you again and I hope that your son is currently well and excited about Christmas.
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Review titled My son and the care he received
by Raffina - Posted on 14 December 2022
My son, perforated his ear drum. We were initially seen at minor injuries before being sent to Treliske Royal Cornwall Hospital to the paediatric Emergency Department. The triage nurse who saw us in the paediatric ED department was extremely friendly. However we were seen by 2 members of staff from the ENT team. I really must show such appreciation for these two members of staff. They were professional and friendly and they made my son laugh and feel at ease. They were very attentive and caring and took extra time to explain to me my sons condition and what I needed to do to care from him over coming weeks. I feel they went out of their way and above and beyond to provide really outstanding care and they were so friendly - you could see this was more than a job to them. They were incredible with my son and spent lots of time talking with him about everything and anything. You should be proud to have them in your staffing team! I’ve never experienced such great and friendly care at treliske before!
Visited December 2022
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 22 December 2022
Dear Raffina Thank you for taking the time to provide us with your lovely feedback, I am sorry for he delay in getting back to you on here. I am so pleased to see that the nurses who initially triaged your son were so friendly during a time that must have been very worrying for you. I am also pleased to see that the staff members from the ENT team provided such great care for your son, making him laugh and feel at ease as well as taking the time to explain his care to you whilst being professional and friendly. I am writing to you as a member of the Patient Experience team, but I will ensure your lovely feedback is sent on to the relevant teams - I'm sure they will really appreciate it. Thank you, again, for taking the time to provide your feedback. Best Wishes Megan
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Review titled Unsafe Discharge
by Scrabanger - Posted on 29 December 2022
[Unsure about 'Daily living support'] I have just been informed that despite the concerns raised by the ambulance technicians when her long term partner was taken into Treliske, that she has been told by the ward staff to collect him and take him home by car as he is being discharged with a zimmerframe and that they will try get a OT to supply additional aids sometime in the future? I find it really unbelievable that not one of the concerns were acted on about his limited mobility issues and unsuitability of the house in it's present state for someone with is so restricted by their mobility. In my view the house should of had, at the very least, an assessment prior to his discharge by an OT and the correct mobility aids installed, or provided prior to him being discharged. I find the total failure of Treliske to adhere to their own adult policies unbelievable. He is being discharged with just a Zimmer frame, which cannot even fit into the only bathroom in the property, let alone can it be used to get to the toilet. He certainly needs a commode at the very least, and rails. His GP is concerned, as were the ambulance staff who took him to A+E last week, about the total lack of support to facilitate his very limited mobility and the frequent falls he has been experiencing. Please could you explain why these facilities were not implemented prior to his discharge and explain the reasoning why it is an exception to the policies published by the Trust?
Visited December 2022
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 03 January 2023
Dear Scrabanger, Thank you for taking the time to share your story with us. I was very sorry to read about your friend/relatives experience of being discharged from our hospital which was lacking the support he needed when he got home. If you haven't done so already, and would like to raise your concerns formally, you can contact our Patient and Family Experience (Complaints) team here at the Trust to ensure that this is properly investigated, and to answer the questions you have raised in your feedback. I have shared your story with them already, so you can refer to it if you do decide to contact them. Their details are below: Tel: 01872 252793 Email: rcht.patientexperience@nhs.net Thank you again for taking the time to get in touch, I am sorry that on this occasion support following discharge has been lacking for your friend/ relative. Best wishes, Jess
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Review titled Hearing aid service
by Retired scientist - Posted on 14 December 2022
I brought my NHS hearing aids to the Royal Cornwall Hospital at Treliske for service and repair having worn them for over 7 years. I had contacted Audiology Workshop in advance who reassured me they could be checked and returned promptly. Given the national postal strike I decided to hand them in at the Audiology Dept reception instead of post them. I was impressed by the very helpful and efficient staff and delighted to receive continued care under the NHS. [Unsure about 'Staff skills']
Visited December 2022
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 22 December 2022
Dear Retired scientist Thank you for letting us know of your positive experience. I'm the Audiology Manager here at RCHT and it's great to hear that the team were helpful and efficient in repairing and servicing your hearing aids. I'll be sure to pass on your thanks to the team. Thanks again for taking the time to write in. Kind regards Clare
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Review titled An outstanding and professional service all round
by NKHibbs - Posted on 12 January 2023
As a regular visitor to Cornwall, we had cause to use the A&E and Hospital services for the first time over the busy New Year period. My wife unfortunately fell down a flight of stairs. We used the 111 service immediately and again the next morning. As she had a suspected hip injury, on 111's advice we went to A&E at Truro. She was quickly assessed, X-rayed and within four hours on a ward with a confirmed broken hip awaiting hip replacement surgery. The operation was carried out and she was back home two days later. An outstanding and professional service all round in times of difficulty. Thought you should know with our thanks.
Visited December 2022
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 20 January 2023
Dear NKHibbs, Thank you for taking the time to share your story with us, please accept my apologies for the delay in responding to you on here. I was pleased to read about how your wife was quickly assessed, x-rayed and admitted to a ward following her fall. That she then had her operation and was home two days later. It is lovely to see the service you received was both outstanding and professional. I am responding to you as a member of the Patient and Family Experience team here at the Trust, but I will ensure your story is shared with the teams who would have looked after your wife while she was in, I am sure they will be pleased to learn of her positive experience. I hope that your wife is now recovering well at home, and that her fall hasn't put you off coming to our lovely county again in the future! Best wishes, Jess
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Review titled Excellent, as always
by CK98765 - Posted on 11 November 2022
I am compelled to ensure that the therapy reception team at Treliske receive the recognition they deserve. I have been receiving physiotherapy for a long period of time now and on every interaction, without fail, this team are simply brilliant. Friendly, kind, efficient, flexible - and so very patient. They are such helpful people who will always have a smile and be ready and willing to help and accommodate. I hope they know how appreciated and valued they are!
Visited November 2022
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 22 November 2022
Dear CK98765 Firstly, please accept our apologise for the delay in getting back to you on here. Thank you for taking the time to provide us with your lovely feedback. I am so pleased that all the members of the Physiotherapy team have provided you with such great care. I am delighted that they have all been so friendly, efficient and helpful as well as always being willing to help. I am writing to you as a member of the Patient Experience Team, but I will ensure that your lovely feedback is forwarded on to the relevant team. Thank you, again for taking the time to provide us with your feedback. Best Wishes, Megan
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Information supplied by Royal Cornwall Hospitals NHS Trust