Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Fantastic Care
Rated 5 stars out of 5
by Steve Wickes - Posted on 14 April 2023
Attended a&e on 13.04 at 11.30am. Greeted by and lovely receptionist. This caring, professional and friendly service continued throughout my stay. I really do need to mention you all. The receptionist, triage nurse, phlebotomist, doctors, Ct scan staff, porters and senior registrar was the best!!. I’ve had a bladder condition for over 4 years and became extremely unwell prior to attending a&e. Everything was investigated, I was involved in the decisions made and kept updated with everything. The problem was found and corrected and I went from being so ill to be able to climb Mount Everest (not literally but the thought was there). Please may I ask that my thanks and congratulations are passed to all involved in my care. If I’m ever that ill again I hope you’re on duty. Bless your beautiful hearts
Visited Accident and emergency services on April 2023
Review titled Royal Derby Hospital
Replied on 11 May 2023
Good morning Mr Wickes- ID 33688 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to all the staff in A+E within our Emergency Department. I will forward your kind comments to the managers responsible for A+E to note and share with all the staff including those you have mentioned in your email. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled A very positive experience
by microscopiumqs67 - Posted on 23 March 2023
I had a Colonoscopy at The Royal Derby Hospital. The nurse who rang me to explain the procedure and to talk through the bowel prep was amazing. I was incredibly anxious and she calmed me down, reassured me and went through everything carefully and slowly step by step. As the Colonoscopy had been arranged quickly, I had to pick my bowel prep up from the unit. The staff were brilliant at getting it ready for me and apologised it wasn't ready (I had turned up unannounced in the hope it was ready). On the day itself, my anxiety levels were at their worst. Right from the moment I walked into the unit the staff were amazing. I felt looked after from start to finish. The nurse who booked me in was so kind and gentle with me. The consultant who performed the colonoscopy could see how anxious I was. He was so lovely and calming. I felt calm throughout the procedure. I had a nurse next to me the whole time who let me have gas and air if I needed it and even gave me a hug! My aftercare was brilliant in recovery. All the staff were really kind and chatty. On discharge the nurse went through all the findings. She was brilliant, very informative and went through what to expect and answered all my questions. I am returning in a few months for treatment and can honestly say it was a very positive experience. Obviously it is not something you want to do, but the staff really do care and I feel as though I have taken positive action towards my bowel health. Thank you, Royal Derby Colonoscopy unit.
Visited March 2023
Provided by Care opinion
Review titled Royal Derby Hospital
Replied on 30 March 2023
Good morning (PALS I.D-32419) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff and department which you visited recently. We will forward your kind comments to the manager for the department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Excellent care ward 312
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2024
My father was on ward 312 for 3 months the care he received was excellent the health care assts were careing treated dad dignity respect he deserved .he has since passed .thankyou
Visited Stroke on March 2023
Royal Derby Hospital has not yet replied.
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Review titled Brilliant staff
Rated 5 stars out of 5
by Pamela Robinson - Posted on 20 March 2023
Had my varicose veins done today. Excellent from start to finish. Staff were all amazing. Thank you to each and every one of you.
Visited Vascular surgery on March 2023
Review titled Royal Derby Hospital
Replied on 30 March 2023
Good morning Pamela- Pals Ref 32417 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Surgical outpatient department which you visited recently. We will forward your kind comments to the manager for The Surgical Outpatients Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled I have received excellent care
by Lauran90 - Posted on 10 March 2023
I cannot fault the level care and compassion the staff on this ward arr providing. I have received excellent care from all staff and students who are clearly overworked but who are tirelessly working to ensure everyone is safe and comfortable. An absolute credit to the NHS and I cannot thank them all enough.
Visited March 2023
Provided by Care opinion
Review titled Royal Derby Hospital
Replied on 30 March 2023
Good morning Laura (PALS I.D-32414) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff and department which you visited recently. We will forward your kind comments to the manager for the department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
My GP referred me in October, I have not been contacted with an appointment. I have been extremely patient. I have tried multiple times to call the appointment telephone number recommended on the e-referral service-no one answers the phone. I have called the department, but they cannot make appointments. I am planning to physically turn up at the hospital to find the department and book an appointment this way.I will also be making a formal complaint. This is not acceptable. This situation is causing additional health issues and anxiety which is completely counterproductive.
Visited Gynaecology on March 2023
Review titled Royal Derby Hospital
Replied on 03 March 2023
Good Afternoon - 31771 Thank you for contacting the Trust about your recent experience regarding the Royal Derby Hospital booking system for an appointment. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net We would like to speak to you to obtain further details of the department to which you refer and we will need your details to have the matter investigated. Patient Advice and Liaison Service (PALS).
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Review titled Uncomfortable
Rated 3 stars out of 5
by Anonymous - Posted on 18 March 2023
As a visitor to ward 313 I was made to feel uncomfortable. As someone who struggles with anxiety it isn’t the most comfortable place to be. Already feeling anxious I arrived at visiting time 1pm, the door was locked, unsure what to do, as there appeared to be many signs on the door but nothing about how to enter the ward. A lady who was walking by told me to press a buzzer, which was almost invisible as it is white on a white wall and no notification what it was for, many buzzes later, (10 minutes) feeling a nuisance, some one eventually answered. Already feeling anxious, I asked where my friend was in the ward and was greeted with the most unfriendly nurse who vaguely gestured to a room, later I asked the same nurse where I could get some fresh water for my friend as she requested me to get some, so she could take her medication,I just wanted to do something for her that would help her, but this same nurse again was not interested and made it clear I was a nuisance. I understand that everyone is busy but let us not forget that people visiting are nervous, worried, anxious and wanting to help our loved ones feel comfortable. That said, the nurses on the ward were wonderful, dispensing medicine and taking blood pressure. First impressions count and visitors maybe an annoyance but best not to actually show it!
Visited Don't know on March 2023
Review titled Royal Derby Hospital
Replied on 30 March 2023
Good morning- (Pals Concern I.D-32416) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled a big thank you
Rated 5 stars out of 5
by Stephanie Pennell - Posted on 18 February 2023
from rhe vascular, theatre and ward 202 fot making me feel ar ease during my stay and all the care and kindness you showed and the compassion during my stay everywhere was spotless and clean ,nothing was to much bother and always willing to answer queres if got any
Visited Vascular surgery on February 2023
Review titled Royal Derby Hospital
Replied on 23 February 2023
Good afternoon, Stephanie. - (Pals I.D-31527) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Ward and the Vascular Department and Theatre which you visited recently. We will forward your kind comments to the manager for the Ward and the Vascular Department and Theatre requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Total Dedication & Care
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
I attended A & E by ambulance at 7:20 p.m. Monday 13 Feb and was admitted to the triage part of A & E I was immediately impressed with the organisation and professionalism shown by all staff members. They were obviously extremely busy but still kept me informed about what was happening. I was moved into ‘Majors’ where I had a clear view of the events of the night and morning to come. Throughout the night all staff were exceedingly busy but appeared to be on top of everything - despite the continued high demand for their services. I was told there were ambulances now queuing to admit patients into A & E and no beds in the hospital. I did wait but I was comfortable and knew that I would be seen in time. The following morning I was seen by Doctors from the Orthopaedic Department and was sent for an mri scan. Having had the scan and other tests I was diagnosed with acute tendinitis in my right hip. I was released about 4:30 p.m. Tuesday 14th Feb. Throughout my stay all members of staff from all departments that I met impressed me with their calm and caring nature.
Visited Accident and emergency services on February 2023
Review titled Royal Derby Hospital
Replied on 16 February 2023
Good morning- Pals I.D-31365 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department which you visited recently. We will forward your kind comments to the manager for the Emergency Department they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Poor Communication, Lazy and Unprofessional
Rated 2 stars out of 5
by Eliezer Espayos - Posted on 04 February 2023
I visited a/e Royal Derby Hospital on 03/01/2023 for minor case only, but i was treated unprofessionally and the staff are unreliable when it comes to my inquiry. I was asking for my medication to be handed over from pharmacy after i was discharged. I have waited for 24 hours altogether in a/e for a minor case. I have not been updated what is going on with my medication from the pharmacy, even if i am inquiring loads of times in the nurses station, i feel that i have been ignored. Its ridiculous to wait for a medication that you don’t even know if its been prescribed or not, and this is after a very long period of waiting time. Very unprofessional and unreliable staff from receptionist down to the Nurses. I am Very annoyed and Dissapointed!
Visited Accident and emergency services on January 2023
Review titled Royal Derby Hospital
Replied on 15 February 2023
Good Morning Eliezer- (Pals Concern-31336) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust