Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Really impressed
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2024
We were sent to A&E due to my dad failing and being on blood thinners. Apart from the triage nurse (who was testing everyone over the high counter and appeared quite rude) the rest of the staff were amazing. They were caring and considerate, and ver patient with my dad, who has Parkinson's too. I was impressed by them asking about his medication rimes and the treatment we were given. Everyone from the Consultant to the Porter and Cleaner were really friendly. 5 star service. Thank you!
Visited Accident and emergency services on January 2024
Review titled Royal Derby Hospital
Replied on 08 February 2024
Good afternoon- (Pals Ref: 39639 ) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department which you visited recently. We will forward your kind comments to the manager for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Failing autistic patients and not meeting needs
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
Was referred to urology about a year ago by my GP. After multiple attempts soon after with the PALS team asking them to meet my needs as an autistic patient in terms of communication and information to no avail, I eventually just gave up. Appointment letter arrived in the post the other day about 1 year on! Disgusting wait for health care. In that appointment letter, it asked me to book some blood tests for the 31st of January. I received the letter (dated 26 Jan) on 3 February! They allowed 5 days for the letter to be delivered and for me to book a slot for a blood test. Insanity. Not only that but I was unable to attend the appointment I had been waiting a year for because it was dated a week from when I received the letter and this was not enough time for me to prepare for this being autistic and arrange for transport etc so I have had to try and re-arrange, which is proving impossible. I have emailed the PALS team multiple times informing them that I struggle with telephone calls due to sensory and communication issues and asked them for their help via email in having this appointment that I have waited a year for re-arranged. No response. What now will happen is that I won't be able to attend the appointment and have told them I want to re-arranged and can't and then the hospital will reply on here asking me to contact the PALS team (with a phone number I can't use) in order to have my concerns addressed! This hospital are a prime example of a service who bang on about diversity and inclusion but don't actually provide for any of either or meet the needs of disabled patients. Communication is dire. Information provision is dire. Common sense absent. Managed incompetently.
Visited Urology on January 2024
Review titled Royal Derby Hospital
Replied on 07 February 2024
Good morning- (PALS I.D | 39580) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Dismissive
Rated 2 stars out of 5
by Anonymous - Posted on 10 January 2024
I usually have nothing but praise for children’s A and E but I went in with my 4m old on recommendation from my health visitor that day. I found the person who came to see us extremely dismissive and made me feel guilty for being there. I certainly didn’t want to waste time. She couldn’t be bothered to really ask why I was there-took observations and then triaged me. I appreciate that they are busy but I didn’t feel heard and felt like I and my child were an inconvenience when I am really struggling with her health.
Visited Accident and emergency services on January 2024
Review titled Royal Derby Hospital
Replied on 15 January 2024
Good Afternoon- (Pals I.D- 39054) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Excellent Care and Service
Rated 5 stars out of 5
by Lynda Aubin - Posted on 11 January 2024
From diagnosis to curative surgery, my care has been first class. The surgeon, appointments quickly arranged and nursing staff are phenomenal. I have the utmost trust that I an looked after in future too. Thank you. Ward 308, you are wonderful.
Visited Colorectal cancer services on January 2024
Review titled Royal Derby Hospital
Replied on 15 January 2024
Good Morning, Lynda- (Pals Ref: 39056) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on ward 308 which you visited recently. We will forward your kind comments to the manager for Ward 308 requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Poor wait times in SAU
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2023
Arrived at 16.30pm and still no blood test results at 00.45 am ,not seen registrar , got to pay £45 for taxi home . Not updated by staff , wish I'd never come here . Sent by GP .
Visited Accident and emergency services on December 2023
Review titled Royal Derby Hospital
Replied on 21 December 2023
Good morning, - (PALS ID-38652) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
My father was treated on ward 405 sadly his condition deteriorated and he passed away. In the last 2 days the doctors and ward staff could not have been more compassionate and considerate to my family as we spent time with him. They were so caring towards him, keeping him comfortable at all times. Please pass on my family’s thanks
Visited Geriatric Medicine on December 2023
Review titled Royal Derby Hospital
Replied on 14 December 2023
Good afternoon - ID 38516 Please accept our sincere condolences on the sad demise of your father recently. It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Ward 405. I will forward your kind comment to the manager for ward 405 to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Ward 216 Derby Royal Hospital
Rated 3 stars out of 5
by Anonymous - Posted on 27 December 2023
Being Discharged from room 2 today. My review is for the whole staff on the ward. Having stayed in a few wards I have to say what an exceptional team, genuine care, pride in their work, happy always, have time for you and in my own experience never an issue to assist. Whilst there were a few I interacted with more the whole team needs to be recognised. Doctors and team, the nursing staff and who could forget the catering ladies and cleaning. You all made my experience more calmer, comfortable and your smiling faces mean more to your patients you will ever understand, never stop doing this as these days it’s rare to find a cohesive working environment with people who actually care no matter what the patient’s ailment. Press a buzzer they are there. Pop your head out they call your name and say xxx are you ok. Think they should provide training across the hospital and share their skill set and character. Thank you Team. You’re simply the best xx
Visited Don't know on December 2023
Review titled Royal Derby Hospital
Replied on 28 December 2023
Good morning- ID 38728 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to all the staff on Ward 216. I will forward your kind comments to the manager to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Total disbelief
Rated 1 star out of 5
by Beverley carrington - Posted on 05 December 2023
I attended A&E with my friend who is a cancer patient. She carries a card to get immediate treatment. We were put in a side room with other cancer patients who had been waiting 10 hours plus to be seen, this is quiet simply not good enough, these very vulnerable patients having to endure this. I was left in total shock people treated like cattle abhorrent
Visited Accident and emergency services on December 2023
Review titled Royal Derby Hospital
Replied on 07 December 2023
Good Morning, Beverley. - (PALS ID-38335) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled No practice
Rated 2 stars out of 5
by Anxious - Posted on 22 December 2023
My brother is bleeding for 2 hours from his nose, I am dentist myself and I know thats not a good thing. No one is doing anything they just tell him to wait but we have been waiting for an hour already.
Visited Accident and emergency services on December 2023
Review titled Royal Derby Hospital
Replied on 22 December 2023
Good Afternoon ID 38691 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Wonderful and The Light in the Dark
Rated 5 stars out of 5
by Vicki Finch-Adams - Posted on 22 December 2023
I have had to have surgery twice in 55 days at this hospital, and the care, skills, attention, and just incredible staff are sent from heaven. My planned surgery and urgent/ emergency procedures not only went smoothly, the nurses and doctors here tend with such warmth and openness I felt secure at every turn. I can never thank them enough, if I were a millionaire I would reward them that way, and as I'm not I shall always continue to support them in every way I can. Simply the best, my family also send their deep gratitude for all you've done for me. I can't recall every name, but faces of kindness and supreme professionalism are etched in my heart forever
Visited General Surgery on December 2023
Review titled Royal Derby Hospital
Replied on 28 December 2023
Good morning- ID 38720 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Surgical department within the Royal Derby Hospital. I will forward your kind comments to the manager for surgery requesting they share it with all the staff. Thank you again for taking the time to write into the hospital it is appreciated and I wish you a speedy recovery. Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust