Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Treatment in A and E
Rated 5 stars out of 5
by Mrs VA French - Posted on 18 November 2023
For the 16 hours that I was in And E I was treated extremely well,kept informed even though they were extremely busy,
Visited Accident and emergency services on November 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good afternoon, Mrs French. - (PALS I.D-38324) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on The Emergency Department which you visited recently. We will forward your kind comments to the manager for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Excellent service
Rated 5 stars out of 5
by Dave - Posted on 13 November 2023
This was my first experience of derby Royal hospital. At every point in my experience I was treated very well and the procedure went without a hitch. At every point the situation was explained fully by either drs or nurses. And the food was good aswell.
Visited Nephrology on November 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good Morning- (PALS I.D- 38312) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Royal Derby Hospital which you visited recently. We will forward your kind comments to the manager for the Royal Derby Hospital requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Amazing staff on ward 410
Rated 5 stars out of 5
by Wendy Steward - Posted on 15 November 2023
I would like to say a massive thankyou to all the staff that helped me from when I first attended on 10.11.23 to when I was admitted to the ward and discharged on 14.11.23. The staff on the stroke ward where magnificent from Stroke specialists, doctors, nurses , cooking and cleaning staff every single one of them where professional, polite, kind and caring. I among many others was monitored closely and cared for amazingly. I cannot thankyou enough for your care and support to help me get on road to recovery.
Visited Stroke on November 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good afternoon, Wendy. - (PALS ID- 38323) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Ward 410 which you visited recently. We will forward your kind comments to the manager for the Ward requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Brilliant care
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
I cannot thank the maternity care team enough for the care I received. The midwives and healthcare assistants are amazing assets to the hospital.
Visited Maternity services on November 2023
Review titled Royal Derby Hospital
Replied on 29 December 2023
Good afternoon- ID 38766 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the maternity team within the Royal Derby Hospital. I will forward your kind comments to the manager for maternity to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Ward 216 Royal Derby Hospital
Rated 5 stars out of 5
by Helen - Posted on 24 November 2023
I have been an inpatient on ward 216 for the last week. I cannot praise the care I received highly enough. The staff from the ward hostesses to the medical team were all so kind, friendly and caring and nothing was too much bother. Particular mention to two health care assistants who spent their whole shifts reassuring and keeping safe 2 elderly ladies in my bay who had cognitive problems and were very confused - they cared for them as though they were a family member and treated them with such dignity and respect. Heartwarming to see. Thank you so much.
Visited General Medicine on November 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good Afternoon, Helen. (PALS I.D-38326) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on ward 216 which you visited recently. We will forward your kind comments to the manager for Ward 216 requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Rude and unprofessional staff and services
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
If there will be option to rate -5 I would give it to this hospital's rude and unprofessional staff with not enough doctors in it waiting time is 10+ hours and the patient is crying with the pain but the staff is laughing and ignoring the patient, the worst hospital in the world, do never bring your loved ones here. (You either live with peace at home than crawling in pain here)
Visited Accident and emergency services on November 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good Afternoon- (Pals ID-38308) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Great Department
Rated 5 stars out of 5
by PAUL DESALVIO - Posted on 15 November 2023
I was told to attend the a/e department by my local hospital . on arrival at unit 1 I was greeted by lovely reception team and especially a young man who asked me some questions and quickly decided I need to be admitted to the day care treatment centre. after ECG and other tests all performed very quickly and efficiently I was indeed admitted to this department . On arrival I was quickly seen by a very professional and efficient team , who after a very short wait, started testing me. I was there several hours because the staff were waiting for results. The doctor who was in charge of my case was magnificent . Great bedside manner . After all the tests where performed he diagnosed my problem and corrected it . I left home early evening all sorted . From having initially contacted 111 a visit to my local hospital and treatment at this department approx 7 hours inc travelling The department was not busy at all so do not know what is is like on a busy day. I am only reviewing my experience on the day I was admitted . Thankyou all derby .
Visited Accident and emergency services on November 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good afternoon, Paul. - (PALS ID 38321) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department which you visited recently. We will forward your kind comments to the manager for the Department, requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Amazing care by fantastic staff!
Rated 5 stars out of 5
by Mrs Rigby - Posted on 08 November 2023
I was admitted for emergency treatment and cannot thank the staff enough for their care and attention. When working in a pressured environment they kept me calm and dealt my anxiety. I can’t highlight one specific team or individual as everyone was perfect! :)
Visited Gastrointestinal and Liver services on November 2023
Review titled Royal Derby Hospital
Replied on 04 December 2023
Good Afternoon Mrs Rigby- (Pals Ref: 38253) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department which you visited recently. We will forward your kind comments to the manager for The Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Great experience
Rated 5 stars out of 5
by Pamela Whitehead - Posted on 12 October 2023
I had a blood test at Heanor Fire Station I was extremely nervous as o always have a problem giving blood but on this occasion the lady who took blood was fantastic it was from my hand which normally hurts but thus time I was amazed as I felt nothing. She was kind gentle and truly amazing. My faith has been restored in giving blood.
Visited Don't know on October 2023
Review titled Royal Derby Hospital
Replied on 13 October 2023
Good morning - ID 37155 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the member of staff from Heanor Fire Station who took your blood. I will forward your kind comments to the manager for this service to note and share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Labour ward were fantastic but ward 314 not so much
Rated 4 stars out of 5
by Anonymous - Posted on 19 November 2023
When I was in labour and things did not go to plan the labour ward were absolutely brilliant. When the alarm was pulled the team that were present were phenomenal. I could not fault them!! Thank you!! However as for ward 314 before and after the birth there was no care. No one came to check on me throughout my stay. I know there is a lot of people on the ward but the lack of care was shocking. The curtains were constantly closed which did not bother me, but with that no staff member would have known if I was okay. They would not have known if I was struggling being a new parent as when they did come on the ward they couldn't see me. I was kept on for 1 day after the birth and I would have received more care and support at home than ward 314. Staff were either chatting, ordering pizza or on their phones whenever I went to find a staff member rather than proactively coming to check on their patients. Appalling!
Visited Maternity services on October 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good Morning- (Pals I.D-38311) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. Thank you for the labour ward compliment, I will forward that on to our maternity team. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust