Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Sharon Saunt - Posted on 22 October 2023
I was referred by the doctor for an abdominal scan , I was contacted within 2 weeks by a lovely receptionist and offered an appointment on Sunday 22nd October , arrived and the receptionist was both friendly and helpful I was directed to the waiting area for scans , I was seen quickly and has a lovely lady who did the scan she explained everything and was really thorough, really excellent service ,thank you
Visited Don't know on October 2023
Review titled Royal Derby Hospital
Replied on 26 October 2023
Good afternoon- ID 37443 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the scanning department for their prompt and friendly response. I will forward your kind comments to the manager for this service requesting they share it with their staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Mixed feelings about the practice
Rated 2 stars out of 5
by Anonymous - Posted on 02 December 2023
Went with my relative to the a&e around 9:00 am on Friday . About 6p.m get diagnosed with apendictitis,moved to SAU,then to the ward 305 .Suppose to have a laparoscopic surgery to remove the appendix following day..... Didn't happen because of long list Developed high temperature , being only on IV paracetamol in agony,later on I V antibiotics, promised will go to the surgery later afternoon,not eating or drinking of course,then promised next day(Sunday) ..... still waiting with promise of a Sundays list ,then night list for the surgery ..still in agony .Rushed Monday morning finally to the theatre but the appendix burst... They should not wait that long, keeping the pt in agony ..... The whole weekend, I really think this was cruel to the pt and dangerous even life treating,could develop sepsis.... Staff on the ward was great, really apologetic but helpless with the "weekend" situation
Visited Accident and emergency services on October 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good Morning- (PALS ID-38310 ) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
Been hear since 8.20am with chest pains Had bloods done at 9.15 It’s 14.40pm and no one to see yet The anxiety off the waiting can’t be good for chest pains
Visited Accident and emergency services on October 2023
Review titled Royal Derby Hospital
Replied on 12 October 2023
Good morning- (PALS ID-37120) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Amazing end of life support
Rated 5 stars out of 5
by Karen - Posted on 31 October 2023
Our family would like to thank the staff of Ward 2 of the Florence Nightingale Community Hospice for the amazing care they took of our beloved Dad as well as the support they provided for all the family members. His peaceful death and our ability to cope and accept it is testament to their professionalism and genuine empathy.
Visited Palliative Medicine on October 2023
Review titled Royal Derby Hospital
Replied on 02 November 2023
Good morning - ID 37578 It was very kind of you to take the time to write to the hospital; please accept our sincere condolences on the sad demise of your father. I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Ward 2 at Florence Nightingale Community Hospital. I will forward your kind comments to the manager for this ward to note and share with all the staff. Thank you again for taking the time to write into the hospital it is appreciate. Patient Advice and Liaison Service (PALS)
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Review titled Fantastic experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2023
Attended for minor hand surgery 6/10/23 at the Pulver Taft Hand Day Case Ward. From the moment I arrived they were the most professional, caring, polite and simply wonderful staff, they put me at ease, explained everything and constantly checked on my well being . Such lovely caring people I cannot speak highly enough of them. Please will you pass this on, I'm sure they treat every patient in the same wonderful way but not all will take the time to tell you.
Visited Orthopaedics on October 2023
Review titled Royal Derby Hospital
Replied on 12 October 2023
Good morning- (I.D-37118) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Hand Day Case unit which you visited recently. We will forward your kind comments to the manager of the Department, requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Highest quality treatment
by Vix99 - Posted on 03 November 2023
I attended for laproscopic surgery with one night stay towards the end of October 2023. From the first minute, the clinic was inviting, filled with reassuring, warm, and professional staff. I was looked after so much my anxiety melted away. I was prepared, able to see the surgeon and anaesthetic team, and my surgery was amazing! I had no cough, pain, or difficulties at all. This is my 5th operation, and I was anxious but felt so cared for, I was able to discuss everything and was told I would be well looked after by such an efficient team all my doubts were allayed. During the whole process, there was a constant 'cushion' of care and attentiveness, such that my experience has given me confidence and gratitude. The expertise and skill set is no doubt why I'm feeling my recovery is progressing so well. I'm healing brilliantly. I'm so grateful to every member of the fantastic staff at Derby Royal. Simply the Best. Thank you
Visited October 2023
Provided by Care opinion
Review titled Royal Derby Hospital
Replied on 17 November 2023
Good afternoon- ID 37926 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Day Surgery Unit within our hospital. I will forward your kind comments to the manager for the surgical team to share with all the staff. Thank you again for taking the time to write to the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled excellent service
Rated 5 stars out of 5
by anthony tucker - Posted on 05 November 2023
The staff were caring and professional,helped me with my anxiety about the procedure and where just excellent throughout the experience.I don't think a private practice could have done more. my thanks to all the staff at Derby Royal Urology Dept.
Visited Urology on October 2023
Review titled Royal Derby Hospital
Replied on 17 November 2023
Good afternoon -ID 37929 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Day Surgery Unit within Urology. I will forward your kind comments to the manager for Urology to share with all the staff. Thank you again for taking the time to write to the hospital it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled A&E Experience
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
I took my son in law to the Derby Royal A&E last night at approximately 10.00pm. He thought he had some metal in his eye from work he is an electrical engineer. We were sent to the blue room and left waiting after around 2hrs waiting we were moved back to the arrivals waiting room and just left. We watched ambulances arrive and staff were treating people on or directly from ambulances which we assumed would be emergencies but they couldn’t all have been. We waiting for another 2-3 hrs and left he had to get up for work the following day. At 7.30 this morning j26:10/23 he received a call from the hospital wanting to know if he was still at the hospital which would have been 9+hrs. The whole experience was a complete joke and we just pray we never have to visit the place in a life or death situation. We have both paid everything into the system expecting some sort of help when needed bu no.
Visited Accident and emergency services on October 2023
Review titled Royal Derby Hospital
Replied on 27 October 2023
Good morning- ID 37454 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled No response
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2023
I have been trying to ring to get an ultrasound appointment for a week, after a Drs referral. Derby Royal ultrasound department Phone line is either never answered, or machine says it’s too busy and hangs up. How is this a service? How am I supposed to get treated if you fail at first hurdle?
Visited Don't know on September 2023
Review titled Royal Derby Hospital
Replied on 05 October 2023
Good Afternoon- (Pals I.D-36967) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled In pain after A&E visit
Rated 2 stars out of 5
by Anonymous - Posted on 19 September 2023
After 5 hours of waiting in A&E finally saw doctor(doctor was nice) to be sent home with gastro oseophageal reflux, and given gaviscon,said I've been taking this plus a Ppi to stop reflux but in horrendous pain, told I have clinic appointment in 2 weeks and to wait till then..not slept for over 48hrs and still in chronic pain, obviously something not right with me
Visited Accident and emergency services on September 2023
Review titled Royal Derby Hospital
Replied on 18 October 2023
Good Afternoon- (Pals Ref: 37248) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust