Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Shocking and traumatic experience
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
Was taken by ambulance to a and e at 4 pm with chest pain after an ecg and blood test I was sent to sit in a waiting area which was crowded with lots of really Sick patients after I saw doctor was told to sit in waiting area at 11pm I asked how much longer the wait was and the doctor on the desk said the doctor has gone home and hasn’t handed you over to another one !!! I was finally admitted at 1 am and spent 5 nights on ward 302 having angiogram revealed a heart event! This experience has left me deeply traumatised Rude staff uncaring attitude it’s just disgusting!!!
Visited Accident and emergency services on September 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good morning- (PALS I.D-38307) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2023
Kept getting ignored. Left on an empty IV for hours at a time. No communication at any point. Came in to A and E, was initially told I'm getting antibiotics to go home with then quickly this changed to an overnight stay. At no point was I given any indication of how long I would be staying, turns out I was in for 2 weeks, I inly found this out 9 days into my stay. The food was awful to the point it was unsafe to eat. I was forgotten about sitting on an empty IV for hours at a time almost every day and if I pressed the help button often either no one would come for a good 30-45 minutes or someone would tell me they'll get a nurse and no one would turn up for an hour. I was stuck in a room with no windows for 2 weeks. The light doesn't turn off so I had to try and sleep in the light and when I did get to sleep I got woke up daily between 4am and 5am by staff slamming doors. When I asked why they we're slamming doors they initially said they weren't and then changed it to "it's the storage room, it has to stay locked" which didn't answer anything. Also at one point I was meant to go for an MRI but at the last minute I was informed they'd gone on strike so I never got one.
Visited Don't know on August 2023
Review titled Royal Derby Hospital
Replied on 22 September 2023
Good Afternoon-ID 36703 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Good but could be better
Rated 4 stars out of 5
by Anonymous - Posted on 31 October 2023
I came here to be induced with my pregnancy, I found that through the induction process I wasn’t very looked after I was left screaming in pain for 3 days straight as they was no midwife’s to deliver my baby, I felt as though they wasn’t listening to me about the pain I was in and just brushed it off , when I eventually got sent into delivery room the staff there was absolutely amazing couldn’t fault them at all I was very much looked after and my needs was met, the staff was brilliant and made me feel very calm and at ease and spoke to me about what was happening really good team was just a shame on the induction staff
Visited Maternity services on August 2023
Review titled Royal Derby Hospital
Replied on 17 November 2023
Good afternoon- ID 37924 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the delivery room during the birth of your baby. I am sorry that you were left without any midwives to care for you during the induction period and I will highlight this to the relevant manager to action as deemed appropriate. I will also forward your kind comments to the manager of the delivery suite to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated and I hope you and your new baby are doing well. Patient Advice and Liaison Service (PALS)
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Review titled Excellent treatment and service
Rated 5 stars out of 5
by Sarah Shuttleworth - Posted on 20 August 2023
We took my dad for an appointment with the renal consultant and then he had a follow up ultra scan booked. This was arranged almost immediately and even on the day if the scan, we were contacted to see if we wanted to go earlier as they had a cancellation. We did and the service was excellent. All the following during the 2 days were kind, patient, helpful and cheerful. This included the car park person in car park 3,receptionists in renal and xray dept, and nurses, ultra scan person and the renal consultant. Dad had to have his nephrostomy replaced after being in Burton and was blue lighted to Derby earlier which led to check ups described. The consultant rang my mum personally too to reassure her.Thank you.
Visited Nephrology on August 2023
Review titled Royal Derby Hospital
Replied on 25 August 2023
Good afternoon- ID 36141 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff from the Renal department at the Royal Derby Hospital. I will forward your kind comments to the manager for this department to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Utterly atrocious. Almost urged me to go private!
Rated 1 star out of 5
by Andy - Posted on 16 August 2023
Referred to gastroenterology. After spending the next few months attempting in vain to get some information on an appointment date time and continual emails being ignored, I was told the waiting list was 50 weeks! Oddly enough, the average wait for the last few months on the N H S My Planned Care website has remained unaltered at 22 weeks. Which clearly is not accurate. I was given the usual guff as to why I had to wait 50 weeks for an appointment and almost encouraged to go private! Why should taxpayers who are already paying pay again? Even if they could afford it, it is morally wrong. This hospital is unfit for purpose, like most of the health service.
Visited Gastrointestinal and Liver services on August 2023
Review titled Royal Derby Hospital
Replied on 25 August 2023
Good afternoon- 36146 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Very Good Ward (202)
Rated 5 stars out of 5
by Richy63 - Posted on 26 July 2023
I had to stay on ward 202 for a couple of days. The staff were very attentive and caring. This was everyone from the smiling ward receptionist to house keepers and the nursing staff. The food was quite good (ice cream included). A positive experience.
Visited General Surgery on July 2023
Review titled Royal Derby Hospital
Replied on 28 July 2023
Good morning- ID 35531 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Ward 202 in our Surgical Department. I will forward your kind comments to the manager for this service to them to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Rubbish Pharmacy
Rated 4 stars out of 5
by Anonymous - Posted on 27 July 2023
Attended acute eye dept 19th July was told by doctor my prescription would be ready by the time I had walked there. Well it was utter chaos and a 50 minute wait. Attended the same clinic yesterday and was given two sorts of eye drops. Left it until today 24 hours later but when my wife called in for them they said 'Oh it's not ready yet come back in about half an hour' What a disgraceful service. The staff don't seem bothered that patients are suffering long waiting times to obtain their medicines. They need a real shake up and some other pharmacy competition to give them some incentive to provide an adequate pharmacy dispensing service. Everyone queueing was moaning about the waiting times. I had to wait over 24 hours for medication for a very sore eye condition. Why are patients not allowed to take their prescriptions to a pharmacy of their choice? The hospital has great doctors, nurses and consultants but what shame it is let down by this woefully inadequate pharmacy dispensing service.
Visited Don't know on July 2023
Review titled Royal Derby Hospital
Replied on 28 July 2023
Good morning- ID 35534 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled overall care
Rated 5 stars out of 5
by Michael Blake - Posted on 29 July 2023
arrived at derby royal coronary care unit after transferring from burton hospital by emergency ambulance because of heart attack on arrival the surgeon and his team were ready for me to start an immediate operation the operation was successful i was then moved into a recovery room the care and service i received in derby royal on the days i was there was excellant and the prompt actions of the surgeon probably saved my life plus all the nursing staff i was in contact with helped my recovery thank you
Visited Accident and emergency services on July 2023
Review titled Royal Derby Hospital
Replied on 05 October 2023
Good afternoon, Michael. - (Pals Ref:36964) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department which you visited recently. We will forward your kind comments to the manager for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Thank you
Rated 4 stars out of 5
by David Grant - Posted on 11 October 2023
My overall experience re my visit for a Colonscopy at Derby Royal, was beyond words and amazing. "All" the staff were friendly, un rushed, extremely professional and nothing was too much trouble from the receptionist up to, and including The Consultant, whom was top notch. Everything was explained in a manner that I fully understood, and I was re assured all the way. I would like to single out one person whom personified all this, The Screening Nurse Practioner, whom I cant name for reasons of stated in the T and C's. From the first phone contact, the preparation, to the actual procedure and aftercare, as I said to ** myself, she is a credit to herself and her profession. She made, what is a problematic procedure by it's very nature, doable for me. I cannot speak highly enough of **'s caring professionalism. Absolutely nothing was too much trouble for **, from what was say seemingly wee questions from myself to the actual procedure, explanations, re assurance, suggestions, the list goes on. I would like you to make ** aware of these comments and her colleagues. If you have any form in house Staff Recognition Scheme, ** should be a least nominated as I really don't think she fully realizes what kind of person & inate caring professional she is. I know from watching, that it wasn't just a case of the way she handled myself yet other patients too, whilst I was there. This from a distance seems like heaping praise on one person yet the every member of staff in that department wasn't too far behind **. All I can say is a massive thank you to ** and all the staff whom looked after me during my procedure. If you have any enquiries re the above, you wish to ask me, please do not hesitate to contact me. The NHS is often un fairly critizised these days, unfairly imho, therefore, it is all the more important, to praise it in stand out cases like this. Thank you. Kindest Regards, Mr David Grant,
Visited Don't know on July 2023
Review titled Royal Derby Hospital
Replied on 12 October 2023
Good morning, David. - (I.D-37119) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the colonoscopy department which you visited recently. We will forward your kind comments to the manager for Colonoscopy at Royal Derby , they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
From arrival to departure in childrens a and e my son was treated with care and service beyond what was expected. We were in and out of a and e within 2 hours. This includes triage, diagnosis and treatment for broken wrist. Thank you to all staff.
Visited Accident and emergency services on July 2023
Review titled Royal Derby Hospital
Replied on 20 July 2023
Good afternoon- ID 35374 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you both had a positive experience and that you wish to express your grateful thanks to the staff at the Children's emergency department at the Royal Derby Hospital. I will forward your kind comments to the manager for this department to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated and I hope the wrist is healing well. Patient Advice and Liaison Service (PALS)
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust