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Royal Derby Hospital

Royal Derby Hospital, Derby, Derbyshire, DE22 3NE

Contact details and Patient Advice and Liaison Service (PALS)

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Reviews

Displaying 111 to 111 of 111

  1. Review titled Pharmacy consistently causes serious delays on discharge

    Rated 4 stars out of 5

    by Anonymous - Posted on 24 December 2022

    You need to have a separate heading for 'pharmacy'. This is either seriously inadequate or very inefficient. This is compounded by clunky processes around sign off and discharge. Time after time one hears of people waiting a whole day for pharmacy items which delays their discharge. I have just observed a gentleman leave who has been waiting more than a day for pharmacy items. This kind of thing is too common and unacceptable at a service level. This is sometimes because of delay in sign off from doctors (who are very busy), delay in compiling prescriptions, or simple errors. The overall conclusion is that the pharmacy is inadequate and over-stretched for a hospital of this size.

    Visited Don't know on December 2022

    Report as unsuitable

    Review titled Royal Derby Hospital

    Replied on 28 December 2022

    Good Morning- (Pals I.D-30280) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS

    Report as unsuitable

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