Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Pharmacy consistently causes serious delays on discharge
Rated 4 stars out of 5
by Anonymous - Posted on 24 December 2022
You need to have a separate heading for 'pharmacy'. This is either seriously inadequate or very inefficient. This is compounded by clunky processes around sign off and discharge. Time after time one hears of people waiting a whole day for pharmacy items which delays their discharge. I have just observed a gentleman leave who has been waiting more than a day for pharmacy items. This kind of thing is too common and unacceptable at a service level. This is sometimes because of delay in sign off from doctors (who are very busy), delay in compiling prescriptions, or simple errors. The overall conclusion is that the pharmacy is inadequate and over-stretched for a hospital of this size.
Visited Don't know on December 2022
Review titled Royal Derby Hospital
Replied on 28 December 2022
Good Morning- (Pals I.D-30280) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS
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Review titled Thank you
Rated 5 stars out of 5
by Helen - Posted on 01 December 2022
I had my baby on Labour ward and then had a 5 day stay on ward 314. The care I received in both areas was outstanding - everyone I came into contact with was kind, caring, informative and gave me full confidence. Specifically the midwife support workers on each shift were so helpful at answering my silly questions and supporting with feeding. I also really appreciated the neonatal dr taking the time to come and check in with me twice daily and make sure I was clear on my babies plan. Whilst staying in hospital for 5 days was disappointing I do not feel that we could have received better care. The only room for improvement would be somewhere more comfortable for babies dad/birth partner to stay - the first night was hard without my partner but whilst visiting times would have allowed him to stay there was no where comfortable for him to sit overnight other than a very upright chair - a recliner chair or something would have been perfect and would have meant babies dad could have stayed which would have been a nicer start to parenthood for him.
Visited Maternity services on November 2022
Review titled Royal Derby Hospital
Replied on 28 December 2022
Good morning- Pals I.D-30288 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Labour Ward and Ward 314 at the Royal Derby Hospital which you visited recently. We will forward your kind comments to the manager for both departments requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled All staff very friendly and attentive but no substance.
Rated 3 stars out of 5
by Anonymous - Posted on 11 March 2024
Severe Tinnitus and unilateral hearing loss. Advised that CBT has strong evidence, yet not referred to one. Had to get bog standard CBT through Trent. 1st session therapist said twice it's not a treatment for tinnitus. Had 7 sessions and then told me funding had expired. Had zoom meeting with the most well known tinnitus researcher, who wrote me a prescription. When I told the inner ear specialist, they said 'Who is that?' I was crestfallen. Clearly the gap between research and the clinic at this hospital is the size of a large ocean. Still suffering with no support!!
Visited Ear, Nose & Throat on November 2022
Review titled Royal Derby Hospital
Replied on 21 March 2024
Good afternoon- ID 40691 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Said shes Specialist nurse
Rated 3 stars out of 5
by Rajni kumari - Posted on 23 November 2022
I name (rk) Been going here for months in gau for daily injections, husband always comes with me, today 23/11/22 at around 10am, the nurse wouldn't let my husband in when it was my turn, saying she needed to talk to me alone, this never has happened in all the months we have been going before, she didn't allow my husband in until she was about to give me the injection, she had an attitude the way she talked to my husband, she said she is a specialist nurse if she is why when she gave me the injection it hurt so badly it bought tears to my eyes when its never happened before with other nurses she just stuck the needle into me as if she was in a rush, also telling me to take my tablets every 6 hours when I've been told everyday to take them every 8 hours, with the other nurses this never happens they are more patient and understanding, also I didn't like her asking personal questions about if I'm safe at home, we go to gau unit where we are feeling sensitive as it is and to ask personal family questions when no other nurses don't, I found this very disrespectful, my husband is with me he is there to support and comfort me, this nurse needs to change her attitude in the way she talks to patients and the way she goes about being a nurse there are nurses that are a lot better and caring than this "specialist nurse" or go and work in a prison
Visited Gynaecology on November 2022
Review titled Royal Derby Hospital
Replied on 28 December 2022
Good morning- Pals I.D-30287 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled No body cares
Rated 2 stars out of 5
by Marian Rose Keeling - Posted on 10 January 2023
Breast cancer 10 years ago, been fit and well until August 2022 and then started to feel bone pain. Referred back to breast unit for investigations. Since then had lots of tests, bloods, CT, bone biopsy which suggest that I have bone cancer. I feel that I'm being passed from pillow to post while they wait for a final diagnosis ( having to have a 2nd bone biopsy) meanwhile I'm in pain and can't walk more than 500 yards, up until August was walking 5 miles a day. No support for pain management and no calls from breast care nurses and just feel that no one cares. Shouldn't the breast care nurses be proactive and check in with me to see if I'm ok?
Visited Breast cancer services on November 2022
Review titled Royal Derby Hospital
Replied on 19 January 2023
Good Morning, Marian PALS I.D-30715 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Great Team
Rated 5 stars out of 5
by Ralph Ashton - Posted on 08 December 2022
Following a positive Bowel Cancer screening test, I was very quickly invited to attend the Endoscopy Clinic for a Colonoscopy, from entering the department, every member of staff was extremely kind, considerate and totally professional in attending to me, once in the clinic the Doctor and his team were fantastic, very caring and talking me through every step, the Doctor was obviously extremely competent and explaining the procedure all the way through, Polyps were removed and I was advised that a further Colonoscopy would be completed within the next few days to check again, I was told that cancer cells had been found in one of the Polyps, sure enough, I was called in 4 days later, the Doctor advised that one of the Polyps removed was cancerous and that I would be invited in for a CT Scan, this happened within 4 days due to a cancelation, scan completed, I was advised that a Bowel Cancer screening team would review my case and I would be invited back to discuss the results with a consultant. Within a week I have now seen the Consultant and been advised that the scan is clear and that hopefully I am now cancer free, the team will monitor my progress and I will be invited for a second meeting to discuss the options offered, 1 being surgery ? the other option is to be monitored. I wish to place on record my total gratitude to all the team at the Royal Derby Bowel Screening Department and the Endoscopy Department, this is not my only experience at this Hospital and every visit has given me 5 star treatment, thank you so much to everyone at the Royal Derby, wishing you all Seasons Greetings and all the very best for 2022, thank you.
Visited Colorectal cancer services on November 2022
Review titled Royal Derby Hospital
Replied on 28 December 2022
Good morning- Pals I.D-30290 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Bowel screening department and Endoscopy department which you visited recently. We will forward your kind comments to the manager for the departments and will ask that they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Excellent hospital
Rated 5 stars out of 5
by Lyn Scragg - Posted on 20 October 2022
The respiratory department all the staff are very caring and do a great job, always reassuring. Also the medical out patients department where the clinic is held.
Visited Respiratory Medicine on October 2022
Review titled Royal Derby Hospital
Replied on 21 October 2022
Good afternoon- 28942 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the respiratory department and medical outpatients which you visited recently. We will forward your kind comments to the manager for The Respiratory Department and Medical Outpatients requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Friendly and approachable sugical staff
Rated 4 stars out of 5
by Anonymous - Posted on 11 December 2022
Their careful assessment and confident manner was very reassuring and I would not hesitate to undergo the procedure again
Visited Colorectal cancer services on October 2022
Review titled Royal Derby Hospital
Replied on 28 December 2022
Good Morning- Pals I.D-30291 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Surgical Department which you visited recently. We will forward your kind comments to the manager for the Surgery Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Very dissatisfied with the service
Rated 1 star out of 5
by Paul Lenton - Posted on 20 October 2023
I have waited 12 months to see a specialist about my stomach problems I have not kept a meal down I am in considerable pain I suffer with COPD which joins in I have lost all fath in Derby royal
Visited Gastrointestinal and Liver services on October 2022
Review titled Royal Derby Hospital
Replied on 26 October 2023
Good Afternoon - ID 37439 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Fantastic quality of care.
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2022
I was admitted to the spinal ward post surgery for an unexpected admission after visiting A&E with chronic back pain and concerns about my mobility. I was treated with the highest standards of care, compassion and kindness by a very busy and challenged team of workers. I am grateful for their support and efficiency in making my stay as positive as possible. I am also extremely grateful for the cleanliness and the quality of standards on the ward. Thank you so very much.
Visited Orthopaedics on October 2022
Review titled Royal Derby Hospital
Replied on 18 November 2022
Good afternoon- ID-29582 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Spinal Ward. I will forward your kind comments to the manager for the Spinal Ward requesting they share it with all the staff. Thank you again for taking the time to write it is appreciated. Patient Advice and Liaison Service (PALS)
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust