Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled So reassuring, from start to finish
Rated 5 stars out of 5
by J Doyle - Posted on 30 September 2022
I had to visit Ilkeston hospital for surgery on my wrist. Before the day, I looked at other reviews which was a big mistake! I wanted to put on my positive review to help other people who may be feeling worried... The whole team, from receptionist to surgeon couldn't have been more caring. They eased my nerves and kept me informed all along the way. They also took the time to keep my husband (who was waiting to take me home) informed. Top team! Thank you.
Visited General Surgery on September 2022
Review titled Royal Derby Hospital
Replied on 21 October 2022
Pals Ref: 28944- Good afternoon- It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Surgery Outpatients Department which you visited recently. We will forward your kind comments to the manager for The Outpatients Department, requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Left feeling upset
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2022
Came for hand surgery feeling quite anxious but was left without any reassurance or support from nursing staff. Initially nurse seemed to begrudgingly book me in but left after a short while to talk to patients opposite me,who had epidurals ,and didn't finish my booking in or return. ( I wasn't even asked what meds I was on etc). I was left with no support or idea of procedures etc. There were other nurses with patients in the ward making them feel comfortable and supported which was wonderful for those patients. After surgery, I did however get support from a different member of staff which was hopeful. This was a very upsetting and isolating experience and should and could have been different. The surgeon , however was very professional and kind during the procedure
Visited General Surgery on September 2022
Review titled Royal Derby Hospital
Replied on 21 October 2022
Good Afternoon- (Pals I.D-28946) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Excellent care They saved my life.
Rated 5 stars out of 5
by Anupe sharma - Posted on 03 May 2023
Was rushed to Hospital with sepsis, The Ambulance crew were fantastic, A&E went above and beyond. Was transferred to icu for further monitoring and then moved to ward 402. I can’t thank all the Doctors, Nurses and everyone else that looked after me enough, their actions saved my life Thank you.
Visited Intensive Care on September 2022
Review titled Royal Derby Hospital
Replied on 17 May 2023
Good Morning, Anupe. - Pals I.D-33873 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on The Emergency Department and ICU and Ward 402 which you visited recently. We will forward your kind comments to the manager for the departments requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2022
Have had 3 infusions on the medical day case unit - everyone on the unit creates a welcoming and friendly atmosphere. After some confusion over my appointment time they managed to fit me in so I didn't have to leave and come back which was greatly appreciated. I have never been left waiting during any of my treatments which is fantastic.
Visited General Medicine on August 2022
Review titled Royal Derby Hospital
Replied on 08 September 2022
Good afternoon- ID 28007 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Medical Day Case Unit. I will forward your kind comments to the manager for this service to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Genuine kindness, courtesy and care
Rated 5 stars out of 5
by Patricia Bull - Posted on 12 August 2022
Following a bad fall resulting in head and face injury, I was taken to A&E by ambulance. Unfortunately on arrival there were no beds available as it was incredibly busy. The care I received from the Ambulance Crew, the Consultants, the A&E staff and the staff on Ward 101 was wonderful. Everyone was so kind and caring at a time when I felt vulnerable and scared. I can't thank you all enough, you deserve a medal each and every one of you. Thank you
Visited Accident and emergency services on August 2022
Review titled Royal Derby Hospital
Replied on 19 August 2022
Good morning- ID 27586 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the A+E Department and Ward 101. I will forward your kind comments to the manager for A+E to share with all the staff and to the manager for the Ambulance service. Thank you again for taking the time to write into the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Great care at hospital, poor follow up
Rated 3 stars out of 5
by Miss CE Johnson - Posted on 09 September 2022
I went for a CT scan and endoscopy on 2nd August via a 2 week wait referral. The care I received at the hospital by the nursing staff and technicians was absolutely first class and could not fault anything from the wait time in the waiting room to the professionalism of the staff who dealt with Mr. The only criticism I have is that over 5 weeks later I still have not received my CT scan results despite emailing the consultants secretary and contacting my GP. I find this length of time extremely concerning as I'm sure the scan would be reported on promptly so why have I not heard anything?
Visited Colorectal cancer services on August 2022
Review titled Royal Derby Hospital
Replied on 23 September 2022
Good afternoon- ID 28344 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the scanning and Endoscopy clinics. We will forward your kind comments to the managers for these clinics to share with all the staff. With regard to you still waiting to receive your scan results, if you could kindly contact Pals to discuss this matter further that would be appreciated as we will need further personal information to assist us to provide you with a resolution. You can contact Pals by calling us directly on 01332 785156, messages can be left outside of office hours or email us directly on, uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS)
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Review titled Urgent ultrasound
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2022
I was seen urgently for a neck ultrasound, 3 days after my GP appointment. The scan was on time, the radiologist was professional, thorough and it is now the next day and the report has already reached my GP. Was very anxious about this so very pleased with the speed of everything. Great service.
Visited Don't know on August 2022
Review titled Royal Derby Hospital
Replied on 08 September 2022
Good afternoon- ID 28012 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Ultrasound department. I will forward your kind comments to the manager for this service to share with all the staff. Thank you again for taking the time to write, it is appreciated. Patient Advice and Liaison Service (Pals)
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Review titled You saved my life,,Thank you
Rated 5 stars out of 5
by John Fitchett - Posted on 29 August 2022
From the paramedic,,ambulance staff,operating theatre staff, who were prepared and waiting for me,,Thank you. As for the ward staff on CCU no words can express my sincere thanks to all of you. Love to mention names,but you were all fantastic. The food was better than some 5 star hotels i been to. My room cleaned repeatly,thank you housekeeping. Special thank you to the receptionist on my discharge who made sure i was safe in my wifes car.
Visited Cardiology on August 2022
Review titled Royal Derby Hospital
Replied on 23 September 2022
Good afternoon- ID 28339 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to all the staff who were involved in your transport, admission and care at the hospital. We will forward this to the managers for the different areas to log and share with all the staff. Patient Advice and Liaison Service (PALS)
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust