Royal Devon and Exeter Hospital (Wonford)
Barrack Road, Exeter, Devon, EX2 5DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Devon and Exeter Hospital (Wonford).
Reviews
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Review titled Rude staff & inefficient
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2025
Absolutely awful experience - my head had been cut open by a hard fall and all I was given was paracetamol and then sent to wait for over 5 hours. Mind you there were only 4 other people waiting and people were sent in front of me just for being drunk. Then a bald and rude member of staff told my friends off for sleeping while waiting for me (meanwhile there are more than 20 seats open) and had a go at me for telling him that they were waiting for me. Was then told that there were at least 4 hours more to wait so we left without further treatment as it was 5AM at this point - you think they'd prioritise a head wound (bleeding heavily) and possible concussion but obviously not - spend more of their time harassing people sleeping in the middle of the night (obviously) you all should be ashamed of yourselves.
Visited Accident and emergency services on March 2025
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Far better than led to believe by the Media
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2025
My sister had “heart burn” all day and high pulse rate. Called 111 and were recommended to go to RD&E Emergency Dept. This was at midnight so arrived about 12.30 am. Checked in and reception already had details from 111. My sister was seen within 15 mins for initial assessment and advised she would need a blood test which could be an hour before it was taken and then have to wait a couple of hours before the result would be available. All as expected. When called to the “bed” area of the emergency ward she was hooked up to monitors and kept an eye on. All questions were answered as best the nurses could whilst waiting for results of blood tests. The doctor arrived to explain the blood test results which showed that she had suffered a, fortunately, mild heart attack. A bit of a shock as my sister is a fit 64 year old. The doctor wanted to keep her in for a couple of days to do more tests and decide on treatment. All was carefully and thoughtfully explained. I left my sister in the very capable and kind hands of the staff and left around 3.30. My sister was treated promptly and in a very kindly and helpful manner. Thank goodness for the NHS. Thank you to everyone who looked after her.
Visited Accident and emergency services on February 2025
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 17 March 2025
Thank you for sharing your sister's experience with us. We are so glad to hear that she received prompt and thoughtful care from the team at RD&E Emergency Department. It's great that the nurses and doctors were able to keep you informed and make her feel well-cared for during such a concerning time. Your kind words are truly appreciated and will be passed along to the staff. We wish your sister a speedy recovery and hope she’s feeling better soon. Thank you again for taking the time to provide such positive feedback. Tamara Martin Garcia Emergency Department Sister
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 14 January 2025
After spending over a day in the AMU I wanted to self discharge due to the rudeness of some of the non nursing staff on the ward and not being given dinner and it took over 2 hours to be let out. I didn't want to talk to the dr and nothing was going to change my mind. Would never recommend this ward or hospital. Security are rude and shout for no reason.
Visited Don't know on January 2025
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 17 March 2025
Good afternoon I am so sorry to hear of your experience on AMU. We would really like to have a conversation about your time with us so that we may learn from it. If you are able you are welcome to contact me or one of the other Clinical Nurse Managers on our email: AMUCNMS@nhs.net. Amanda
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Review titled Incredible staff
Rated 5 stars out of 5
by Isabelle Sibley - Posted on 03 November 2024
I am so grateful for the level of care I received during a difficult time. The staff went above and beyond to look after me. They were so kind and helpful.
Visited Gynaecology on November 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Very Professional
Rated 5 stars out of 5
by Peter Roadnight - Posted on 15 November 2024
I recently was admitted to the Dybal surgery ward for high risk Surgery on my neck/spine. I was in Theatre for five hours then in recovery for 24 hrs and two day on the ward. I would like to express my sincere thanks to the surgeons and surgery teams for the first class operation and after care. And also want to give a very big thanks to the Nurses and all Nursing staff for giving me the best care I could have asked for. They all work so hard under so much pressure but still smile. Thank you very much too you all.
Visited Orthopaedics on November 2024
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 13 January 2025
Thank you for taking the time to share your positive experience. We really appreciate it here at the RDUH. I am so pleased to hear that the care and treatment you received whilst you were here for your spinal surgery was to a high standard and that you felt well looked after. I will certainly pass on your feedback to the team on Dyball ward. Feedback such as yours, helps the team to feel empowered and appreciated. They will be satisfied to know they have done a good job. I hope you are continuing to recover well. Thank you again and best wishes, Katie Clinical Nurse Manager, Dyball Ward, PEOC RDUH
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Review titled Dart ward d5
Rated 5 stars out of 5
by Chris R - Posted on 30 October 2024
Where do I begin, from the cleaning lady to the nurses, assistants to the consultants first class.I arrived on dart ward following an operation to remove a large kidney stone, from the moment i arrived the staff couldn't do enough to make me feel comfortable calm and relaxed, they were ready and willing to assist me any hr of the day or night,breakfast was served by a lovely lady called sam who was a pleasure to see with smiles wit humour and great conversation lunch and dinner came in a variety of options and everything I chose and ate was excellent and delicious and served by again excellent kind warm hearted staff.I can't thank everyone enough for their kindness professionalism and care during my 7 days in hospital. thankyou thank you thankyou. kind regards chris r. dart d5
Visited Urology on October 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Otters all day
Rated 5 stars out of 5
by Johnny Blaize - Posted on 12 October 2024
Yeah, just spent three weeks in Otter Ward recovering from a laryngectomy, but it wasn't the procedure that left me speechless, it was the people. Everyone from the nurses, the surgeons, the cleaners and caterers. Every single person I came into contact with was just amazing. That cannot be statistically right, right? Trust me, I am not a 'people person', but these people are something else. Even when I sat in bed and had no choice but to have to watch or listen when they dealt with non compliant patients, it was a level of cool, caring professionalism that cannot be normal. These folks are incredible. Am I glad to be home safe and sound? Of course. However, I really miss seeing a bunch of mates I have never even spoken too. They were there when I couldn't get in contact with my friends and family for the first week of my stay, but will live forever in my heart. Soppy? Yeah. Worth it. Thanks you so, so much for making this part of my journey as smooth as it possibly could be. Just a massive, mass
Visited Ear, Nose & Throat on October 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Amazing treatment ,staff went above and beyond
Rated 5 stars out of 5
by Lynette Billings - Posted on 14 September 2024
Having recently spent 5 days on Durbin ward i have nothing but praise for the treatment i received. Every member of staff from domestic ,catering ,nursing ,consultants were first class . Nothing was too much trouble and i felt very safe and comfortable on my ward with 4 delightful companions. There is nothing i would change and all the staff deserve a mention but there so very kind and made my stay so very pleasant despite the pain i was in .If you are going to the RD&E fear not all is well and go in with confidence
Visited Orthopaedics on September 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Trev - Posted on 29 August 2024
I have been receiving investigation and then treatment for throat cancer. Everyone throughout my visits and communications has been so pleasant, helpful, knowledgeable and caring. Hoping to get the all clear soon
Visited Ear, Nose & Throat on August 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Amazing Care
Rated 5 stars out of 5
by Saul Eagles - Posted on 12 August 2024
I was admitted to the Kidney/Renal ward after being diagnosed with Acute Kidney Damage. and wanted to thank all the staff (and i mean All the staff) for the compassion, dedication, professionalism and care, from the well humoured porters, through all the staff who keep the hospital running day to day, to the medical staff who frankly are a credit to you and the organisation. We all hear a lot of doom and gloom, but my experience has been nothing but excellent and a cannot praise enough all of the staff who cared for me. Thank you so very much - Saul
Visited Nephrology on August 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
Information supplied by Royal Devon University Healthcare NHS Foundation Trust