Royal Devon and Exeter Hospital (Wonford)
Barrack Road, Exeter, Devon, EX2 5DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Devon and Exeter Hospital (Wonford).
Reviews
-
Review titled Incredible care and support
Rated 5 stars out of 5
by Sarah - Posted on 06 April 2024
My son was born by C-section on 28/3/24 and I wanted to express my appreciation for all staff that took care of us from the midwives, support staff, nurses, doctors and anaesthetists. Everyone we came into contact made us feel supported and heard and nothing was ever too much to ask. It must be such a challenging job working on a maternity ward where there are so many people needing so much support, with all the anxiety that goes along with having a new baby, and staff were always patient and empathetic despite this. Thank you all so much. Happy Easter. x
Visited Maternity services on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
-
Review titled No wheelchairs
Rated 3 stars out of 5
by Tracey - Posted on 07 March 2024
There are never any wheelchairs at the main entrance. Can the porters not have it in there job description to drop wheelchairs back throughout the day. Very frustrating when trying to get to appointment at the other end if the hospital, thank you
Visited Don't know on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
-
Review titled Terrible service
Rated 1 star out of 5
by Jordon - Posted on 06 April 2024
Have been here multiple times in alot of pain and am always getting sent away without a scan even though i go on weekdays when its not busy at all, they just want to send you back to your gp all the time even though I explained im getting nowhere with my gp and am in alot of pain and not eating or sleeping and its getting worse, my bloods are abnormal to and I just can't get any help, so now I have to pay out hundreds of pounds for private scans so thanks for that.
Visited Accident and emergency services on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
-
Review titled Rude horrible heartless nurses on bramble ward
Rated 1 star out of 5
by Ian robinson - Posted on 03 August 2024
My partners 9 yr old is currently in this hospital she has leukaemia and my partner has Covid so she cannot visit the hospital, the cancer team has told her she can phone and get information but the nurses on the ward refuse to give any information what so ever and even say they don’t care what the cancer team say they will not give information over the phone, these nurses are heartless how do they think my partner feels when her daughter who has cancer and is in hospital with a high temperature and these people will not tell her how she is!!! They say they will phone back and never do so my partner phones back in the evening to be told they will not give her any information over the phone!! So what is it they want her to do? Travel the nearly 50 miles with Covid and go to the ward to get the information? I used to hold nurses in high regard but not any more they are just horrible cold hearted people!!!
Visited Child health care services on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
-
Review titled Rude rude reception staff.
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
I rang up the hospital yesterday and spoke to the “operator”. She was so incredibly rude. The call was 1.24pm- should you wish to listen to it. I asked her if she could tell me where my uncle is, she said she would put through to patient relation or something similar to that. Before transferring me she said “maybe you should ask his family”!!!! She transferred me as soon as she finished saying it so I didn’t have chance to reply. What a disgusting thing to say to someone who’s worried about a family member- I am his family! I’m his niece!!! And what an accusation to make after I’ve spoken just 1 or 2 sentences to her, and I was very polite. After being transferred to the next lady, she was also rude in her tone. I get she has to abide by the rules, I just don’t know why they have to be so harsh. My uncle is nearly 90. He’s very poorly. My dad (his brother) has been to his house twice and hospital once with no luck of finding him. Eventually I was told he has been moved to ‘emergency accommodation’ yet would not tell me where as i am not his next of kin. We believe his next of kin is either an ex wife he hasn’t been married to for years and years or his daughter who’s turned up in his life in the last year after 40 years of no contact, after finding out my uncle has dementia. She is keeping my uncles whereabouts a secret due to her worry of his assets etc. We just want to see my uncle before he dies. My dad is absolutely heart broken he could potentially never see his family again, and all the while your employees are making snarky comments without knowing the whole situation. After hanging up the phone I cried. I couldn’t believe how I was just spoken to. I understand that there are rules in place to protect patients etc but you can still speak to someone nicely. I spoke to both of them nicely throughout. You can listen to the phone call and hear.
Visited Don't know on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
-
Review titled Wonderful care under often difficult circumstances
Rated 5 stars out of 5
by Denise Hughes - Posted on 07 February 2024
Cancer diagnosis is not a happy thing. But mine was made less bad by the kindness, thoughfulness and expertise shown to me by every single person I had contact with. From the people at the reception, to the nurses, medical and surgical staff, caterers, cleaners, every singe one was always willing to go the extra mile. I still have a long way to go on my journey (so has His Majesty and Good Luck to him) but I can face that journey now knowing that I will be in safe hands. A humbling experience, I am a retired nurse myself and I just hope that when I was working, I sometimes reached the levels of care shown by all of these marvellous people.
Visited Colorectal cancer services on February 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
-
Review titled Excellent care
Rated 5 stars out of 5
by Laura Le-Leivre - Posted on 15 February 2024
I attended an out patients clinic at the Orthopaedic department today and wanted to say a massive thank you for the wonderful care I received. From the moment I walked through the door the staff were efficient, reassuring, kind & professional. The whole process ran like a well oiled machine. The whole experience was positive. Thank you.
Visited Orthopaedics on February 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
-
Review titled Exemplary care
Rated 5 stars out of 5
by Julia McCord - Posted on 24 February 2024
Breast cancer diagnosed December 2023. Saw breast care team January 11th 2024. Had breast surgery 7th February. Received all clear 23rd February. Altogether wonderful care and fantastic result. I can't praise the team highly enough. Heartfelt thanks to all concerned.
Visited Breast Surgery on February 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
-
Review titled Excellent service
Rated 5 stars out of 5
by Lynette Billings - Posted on 12 February 2024
Attended for an MRI at 8.00am on Sunday ,despite my recorded not being available to the radiology staff ( very late booking ) all went very smoothly . Staff were very kind and accommodating at such an early hour and soon had me scanned and on my way . I feel this review is necessary to thank the staff at the RD&E for always being kind and helpful in whichever department I have found myself recently ,5* we are lucky to have you all
Visited Diagnostic Imaging on February 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
-
Review titled Centre for Women's Health - drop in
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
I attended the centre for women's health smear test drop in after receiving some concerning news. I was extremely nervous, I've never had a smear test before and I was alone. The nurse that saw me was unbelievably empathetic. She helped put my mind at ease, answered all of my questions and talked me through the process. She was gentle and kind throughout and I genuinely felt so well looked after. This is such a good service that's being offered, all of the staff are so lovely and welcoming. Thank you so much.
Visited Gynaecology on January 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
Information supplied by Royal Devon University Healthcare NHS Foundation Trust