Royal Devon and Exeter Hospital (Wonford)
Barrack Road, Exeter, Devon, EX2 5DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Devon and Exeter Hospital (Wonford).
Reviews
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Review titled I was totally happy with the care I was given
by Lucy726 - Posted on 14 December 2023
I was seen in gynaecology for abnormal bleeding. The surgeon I saw was kind, patient and gentle. He was courteous at all times. He explained everything to me and listened carefully to all my questions. He then answered them and made sure I understood what he’s said. He thoroughly examined me and did a biopsy to ensure all areas were covered. I went away feeling totally reassured that all my previous care had been correct and what he was doing was just double checking and reassuring me further. I was totally happy with the care I was given. I can’t fault any of my experience. Thank you again to the wonderful NHS system that we are so fortunate to have.
Visited December 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 14 December 2023
Dear Lucy726 Thank you for such lovely feedback. I am glad to hear that you left your appointment feeling reassured and happy with the care you received. I will pass your feedback on to the gynaecology team. Thanks again for taking the time to leave feedback. Kind regards Lisa
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Review titled Speedy
Rated 5 stars out of 5
by Joanna McCall Shaw - Posted on 09 December 2023
Broke my ankle. Was in and out in less than a couple hours. Triaged almost immediately and given pain killers at that point. No long waits in between stages of treatment and every staff member from Reception to end Clinician were lovely. Thank you so much.
Visited Accident and emergency services on December 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 14 December 2023
Dear Patient Thank you for your feedback. I am glad you hear you had a good experience. I hope you are recovering well. Kind regards Lisa
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Review titled The excellent treatment I received
by Chelle23 - Posted on 21 December 2023
I came to have an operation at RD&E and I cannot thank everyone I met enough, the nurses on the day ward were chatty, kind and very caring. The anesthetic team were out of this world they kept me calm, the whole procedure was flawless and I was so happy because I normally have a bad reaction to the cannula going in. I would give them a million star review if they had it!!! The surgeon was nice and explained the procedure in a caring but very knowledgeable way. I would recommend the RD&E to anyone who was going in for a procedure.
Visited December 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 21 December 2023
Dear Chelle23 Thank you for taking the time to leave feedback. It is lovely to hear you describe the procedure as flawless and the team as knowledgeable and caring. This is what we would wish for. You do not mention which ward you stayed on. If you are able to let me know I will ensure that your feedback is shared with the team. Thank you again for your feedback and I wish you a speedy recovery. Kind regards Lisa
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Review titled Visit to A & E-they all deserve medals
by ajh7 - Posted on 16 November 2023
Following a colonoscopy procedure we had to make an emergency visit to A & E. Although extremely busy in the A & E the staff were wonderful. My husband had an episode after going through triage and then the staff were wonderful and dealt with this immediately and all of a sudden we were surrounded with care. Hats off to all the staff, from doctors, nurses, admission staff and cleaners to make the unit run so smoothly. Allowed home after several hours of tests etc. They all deserve medals for the care and work they do.
Visited November 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 22 November 2023
Dear ajh7 Thank you so much for taking the time to leave such lovely feedback. I am glad to hear that when you were experiencing difficulties you felt that you were surrounded with care. I will pass your feedback on to the A&E team, I am sure that they will appreciate it. I hope that your husband is recovering well. Once again, thank you for your feedback. Best wishes Lisa
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Review titled Incredible treatment
Rated 5 stars out of 5
by Jess Carter - Posted on 18 December 2023
Recently sent for hysteroscopy as a bit of an emergency. The whole process was streamlined right from referral through to the nurse doing assessments, so that the actual day went smoothly. I felt like the process ran like a very well oiled machine with dedicated staff at every turn. My treatment in theatre was amazing as was my aftercare on the Wynard ward. Staff and students who were at the procedure came to the ward to see how I was and they were just the most lovely people. Nothing was too much trouble and I felt like I had 5 star care, that you would not have received at a private hospital in my experience. Luckily my health scare was ok and the mycare app made this very easy to see all of the documents and results. I had my results back very very quickly. I can’t speak more highly of the staff on the ward that day - we were all put at out ease and extremely well looked after. This experience has reassured me that coming into hospital can be made so much better with staff like this. The whole women’s health experience was really excellent and I want to thank them so much.
Visited Gynaecology on November 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 21 December 2023
Dear Patient Thank you for leaving such kind feedback. We understand that it can be stressful to be admitted in an emergency and to hear you describe the teams as a well oiled machine is appreciated. I will pass your kind comments on to Wynard Ward to be shared with the team. Thank you again for taking the time to leave feedback. We wish you a speedy recovery. Kind regards Lisa
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Review titled Superb service
Rated 5 stars out of 5
by Janet - Posted on 16 November 2023
I simply cannot fault the service I received at the West of England Eye Unit and also the 111 service. 111 referred me as an emergency appointment. I received the phone call from the eye unit within 30 minutes of my 111 call, as advised and my appointment was arranged for the next day. I was seen on time, had drops, scan, photo and saw the doctor all within one hour. They were are very thorough and professional. Excellent service by our amazing NHS
Visited Ophthalmology on November 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 22 November 2023
Dear Patient Thank you for taking the time to leave feedback, it is appreciated. It is lovely to hear you describe your swift experience following your 111 call. I will share your kind words with the team and wish you well in your recovery. Best wishes Lisa
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Review titled Pain management call
by Feathers - Posted on 06 December 2023
Been dreading this. Was ready for a lecture on the evils of medication. Had seen my Mother have a terrible experience years ago. I was wrong. I felt listened to. I didn’t feel patronised. I’m no longer scared of them! Thank you.
Visited November 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 14 December 2023
Dear Feathers Thank you for your feedback. I am so glad to hear that your appointment went well and it was better than you anticipated. It is lovely to hear you say that you felt listened to in a non-patronising manner. This is what we strive for. I will pass your feedback onto the team. Thank you again for taking the time to get in touch. Kind regards Lisa
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
Thank you to the Acute Oncology Nursing team. You are all incredible people! We are so lucky to have you in our community. The Cherrybrook, chemo nurses and also Drs. As well as Yeo ward nurses. Thank you for everything you do for all of us.
Visited Cancer Services on November 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 27 November 2023
Thank you for taking the time to share your experience at the Royal Devon and Exeter Acute Oncology department. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback, I will ensure your message is passed to the team. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Karen Facey Patient Experience Royal Devon University Healthcare (Eastern)
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Review titled Breast Clinic needs improvement
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
I attended the breast clinic after being referred by my GP. The only positive from my experience is that I was seen quickly - I think the rest my review might explain why. The staff member who was performing the scan cut me off when I was explaining my symptoms, scanned one small area of my breast for max 20 seconds, told me I didn’t have cancer and that that’s all they care about, before leaving the room without checking if I was satisfied that me concerns had been resolved (which they hadn’t). This staff member may be the best radiographer in the world, but that doesn’t matter a jot if their patient doesn’t leave feeling reassured. 1. By cutting me off I felt like they were rushing, didn’t care and didn’t fully understand my concerns. 2. By scanning for no longer than 20 seconds I felt like they were rushing and not being thorough in their examination and may have missed something. 3. Normally in ultrasound scans the radiographer lets you view the screen while they’re scanning which offers a bit of extra reassurance, but they didn’t do this. 4. When I told them I didn’t feel reassured as I felt there must be an explanation for my symptoms, they said they only care about cancer. There are lots of conditions that aren’t cancer but may still need monitoring or follow up, so by saying this I felt they were being dismissive. 5. After they had finished the 20 second scan, they left the room without asking me if I was happy or if I had any questions. Women feel especially vulnerable when going to be examined on an intimate body part and they should feel like they’re in safe hands and the clinicians should be respectful, thorough and allow the patient to leave feeling completely reassured. In my experience, it was rushed, slap-dash and patronising and whoever runs this clinic should be reviewing the whole process and in particular what level of care is being provided during ultrasound scans.
Visited Breast cancer services on October 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 24 October 2023
Dear Patient Thank you for taking the time to leave feedback. I am sorry to hear that you felt rushed on your last appointment and that you didn't leave feeling reassured, this is not what we would wish for. Due to the anonymous nature of this feedback I am unable to fully comment on your experience, however if you still have outstanding concerns please contact our PALS team on rduh.PALS-eastern@nhs.net. The PALS team will be able to liaise with the service for you and respond to any outstanding questions you may have along with forwarding your feedback. Thank you once again for contacting us. Kind regards Lisa
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Review titled Fantastic experience from start to finish
by KG56 - Posted on 23 October 2023
Fantastic experience from start to finish. The process was extremely efficient and all the staff were kind, caring and friendly.
Visited October 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 23 October 2023
Dear KG56, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Karen Facey Patient Experience Royal Devon University Healthcare (Eastern)
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Information supplied by Royal Devon University Healthcare NHS Foundation Trust