Royal Devon and Exeter Hospital (Wonford)
Barrack Road, Exeter, Devon, EX2 5DWContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Rude horrible heartless nurses on bramble ward
Rated 1 star out of 5
by Ian robinson - Posted on 03 August 2024
My partners 9 yr old is currently in this hospital she has leukaemia and my partner has Covid so she cannot visit the hospital, the cancer team has told her she can phone and get information but the nurses on the ward refuse to give any information what so ever and even say they don’t care what the cancer team say they will not give information over the phone, these nurses are heartless how do they think my partner feels when her daughter who has cancer and is in hospital with a high temperature and these people will not tell her how she is!!! They say they will phone back and never do so my partner phones back in the evening to be told they will not give her any information over the phone!! So what is it they want her to do? Travel the nearly 50 miles with Covid and go to the ward to get the information? I used to hold nurses in high regard but not any more they are just horrible cold hearted people!!!
Visited Child health care services on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Rude rude reception staff.
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
I rang up the hospital yesterday and spoke to the “operator”. She was so incredibly rude. The call was 1.24pm- should you wish to listen to it. I asked her if she could tell me where my uncle is, she said she would put through to patient relation or something similar to that. Before transferring me she said “maybe you should ask his family”!!!! She transferred me as soon as she finished saying it so I didn’t have chance to reply. What a disgusting thing to say to someone who’s worried about a family member- I am his family! I’m his niece!!! And what an accusation to make after I’ve spoken just 1 or 2 sentences to her, and I was very polite. After being transferred to the next lady, she was also rude in her tone. I get she has to abide by the rules, I just don’t know why they have to be so harsh. My uncle is nearly 90. He’s very poorly. My dad (his brother) has been to his house twice and hospital once with no luck of finding him. Eventually I was told he has been moved to ‘emergency accommodation’ yet would not tell me where as i am not his next of kin. We believe his next of kin is either an ex wife he hasn’t been married to for years and years or his daughter who’s turned up in his life in the last year after 40 years of no contact, after finding out my uncle has dementia. She is keeping my uncles whereabouts a secret due to her worry of his assets etc. We just want to see my uncle before he dies. My dad is absolutely heart broken he could potentially never see his family again, and all the while your employees are making snarky comments without knowing the whole situation. After hanging up the phone I cried. I couldn’t believe how I was just spoken to. I understand that there are rules in place to protect patients etc but you can still speak to someone nicely. I spoke to both of them nicely throughout. You can listen to the phone call and hear.
Visited Don't know on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Wonderful care under often difficult circumstances
Rated 5 stars out of 5
by Denise Hughes - Posted on 07 February 2024
Cancer diagnosis is not a happy thing. But mine was made less bad by the kindness, thoughfulness and expertise shown to me by every single person I had contact with. From the people at the reception, to the nurses, medical and surgical staff, caterers, cleaners, every singe one was always willing to go the extra mile. I still have a long way to go on my journey (so has His Majesty and Good Luck to him) but I can face that journey now knowing that I will be in safe hands. A humbling experience, I am a retired nurse myself and I just hope that when I was working, I sometimes reached the levels of care shown by all of these marvellous people.
Visited Colorectal cancer services on February 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Laura Le-Leivre - Posted on 15 February 2024
I attended an out patients clinic at the Orthopaedic department today and wanted to say a massive thank you for the wonderful care I received. From the moment I walked through the door the staff were efficient, reassuring, kind & professional. The whole process ran like a well oiled machine. The whole experience was positive. Thank you.
Visited Orthopaedics on February 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Exemplary care
Rated 5 stars out of 5
by Julia McCord - Posted on 24 February 2024
Breast cancer diagnosed December 2023. Saw breast care team January 11th 2024. Had breast surgery 7th February. Received all clear 23rd February. Altogether wonderful care and fantastic result. I can't praise the team highly enough. Heartfelt thanks to all concerned.
Visited Breast Surgery on February 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Lynette Billings - Posted on 12 February 2024
Attended for an MRI at 8.00am on Sunday ,despite my recorded not being available to the radiology staff ( very late booking ) all went very smoothly . Staff were very kind and accommodating at such an early hour and soon had me scanned and on my way . I feel this review is necessary to thank the staff at the RD&E for always being kind and helpful in whichever department I have found myself recently ,5* we are lucky to have you all
Visited Diagnostic Imaging on February 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Centre for Women's Health - drop in
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
I attended the centre for women's health smear test drop in after receiving some concerning news. I was extremely nervous, I've never had a smear test before and I was alone. The nurse that saw me was unbelievably empathetic. She helped put my mind at ease, answered all of my questions and talked me through the process. She was gentle and kind throughout and I genuinely felt so well looked after. This is such a good service that's being offered, all of the staff are so lovely and welcoming. Thank you so much.
Visited Gynaecology on January 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Professional and efficient
Rated 5 stars out of 5
by Juliet Campbell - Posted on 15 January 2024
A recent 4 day stay in Robin Ling Ward with broken pelvis after transfer from ED. I was treated with the utmost care and kindness by all the staff and their dedication and professionalism was second to none. Thank you to all from the cleaning staff catering nursing staff and doctors. The best experience you could have hoped for in a bad situation
Visited Orthopaedics on January 2024
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 16 January 2024
Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Best Wishes Karen
Provided by Care opinion
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Review titled Perfect treatment.
Rated 5 stars out of 5
by Marc brown - Posted on 09 January 2024
My son was taken into hospital on Friday after suffering from a severe reaction to a peanut bar he had eaten. From the start I called 999 and requested an ambulance as my son was suffering from a reaction from a peanut bar, the ambulance arrived within 5 mins and the lady stayed on the phone until they arrived. The two paramedics treated him at our house before he was taken to Exeter hospital. On arrival we had to wait about half an hour to get into the hospital as the junior doctors were on strike. Upon arrival into the hospital, my son was checked over and had to have some more injections to counteract the reaction he was getting from the nut allergy. He was regularly checked on and monitored by the nurses and doctors. Everything was looking good and we were waiting for a bed in the ward. Then all of sudden things tock a turn for the worse, my son suffered a severe anaphylactic shock and wasn’t well at all. I quickly called the doctor over and they set to work on my son in a very professional and calmed manner to bring him back around again. Due to the fact his allergy was attacking time after time, the decision was made for him to be put in intensive care, where he would get a one on one around the clock care and should he need the doctors…they were there. I stayed with my son for the night, and he was given the best possible treatment anyone could ask for. He was looked after really well and the nurses were really polite and helpful. Luckily my son didn’t need the doctor’s assistance during the night. The next morning he started to look a lot better. They wanted him to stay in for another night for the monitoring of his breathing. Thankfully my son was able to come home on the Sunday night, which incredible considering how unwell he was on Friday. I can’t thank the staff doctors/nurses and everyone else who was involved in looking after him enough.
Visited Accident and emergency services on January 2024
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 10 January 2024
Thank you for taking the time to leave such lovely feedback. I am sure this was a very worrying experience for both yourself and your son and I am so glad to hear that you felt supported and cared for by the teams involved, especially when he deteriorated further. I will pass on your feedback to the teams in A&E and ICU, who I am certain will appreciate your kind words. I hope your son is recovering well. Kind regards Lisa
Provided by Care opinion
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Review titled Waiting in SAU
by Lisa1369 - Posted on 05 January 2024
I accompanied my friend when she was referred to the SAU and we arrived just after 12 midday. There were a few people in the waiting room and my friend was triaged quite quickly but warned there would be at least a four hour wait. We were actually in the SAU for 6 1/2 hours which is not a problem. However, we have made some observations for improvements that either cost £0 or very little. 1. Please put signs on the wall in the waiting room explaining where the nearest toilets are. 2. Please put signs on the wall to advise where the nearest drinking water can be located, as there were two small jugs and these were not topped up for the whole time we were there. Either that or install a drinking water station in the room. 3. Please put signs up explaining that if a patient is in pain, then they should let a member of clinical staff know (more on this in a moment). 4. Please put signs up explaining where to get food, and suggesting how they let staff know that they are needing to pop out for food/water or the loo, so they don't miss a call or worry about missing a call. 5. This room was the most uninspiring and uncomfortable waiting room. All the patients waiting in there were in pain and there were no upright supporting chairs or even larger chairs for those patients. Also, a TV with subtitles or the radio on in the background would be a welcome distraction and stop everyone listening to everyone else's conversations with clinical staff or each other. On the subject of pain, surely it would be possible for someone to pop in every 1/2 hour to check on those waiting? Many were on their own. Some couldn't manage to get themselves a drink or were afraid to ask for pain relief. There were three patients who were there when we arrived and still there when we left. I was able to help with water but was also looking after my friend. On a slightly separate topic, my friend's cannula was not inserted correctly into her ACF and so when she had contrast for her CT, this entered the tissues around her elbow and up her arm. It was quickly rectified by staff and another cannula inserted into the other arm for the contrast. The staff said they would inform SAU and gave my friend a leaflet with possible side effects of the mistake. They said SAU would check on her and she needed to keep hydrated. When we arrived back in SAU, no-one even came to check on her or ensure she had arrived back in the department. She was in alot of discomfort from the contrast entering the tissues in her arm plus the ongoing pain form her medical issue. She finally saw someone about three hours later who took the new cannula out and said she was leaving. She had not even been told the results of her scan or seen anyone and the only reason she was coming home was there were no beds and she had an adult child at home. She was still in the same condition she arrived in, but was just given antibiotics to go home with. We even had to ask for an information sheet on the diagnosis she had been given. We both work for the NHS and understand the pressures, but the above points may help patients in the future feel more comfortable and less abandoned without basic information.
Visited January 2024
Provided by Care opinion
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 06 January 2024
Dear Lisa1369, Thank you for taking time to provide this feedback. I was really sorry to read that you and your friend did not feel the correct information was available to you regarding the location of facilities, that the waiting area was uncomfortable and the water jugs were not filled up while you were there. You have provided some very useful suggestions on how we can improve the environment for patients which are straightforward to achieve. These suggestions have been shared with the Clinical Matron for SAU. She will also feedback to the team regarding ensuring patients are checked on more frequently in future and also that water is readily available. I wish your friend all the best in her ongoing recovery. Kind regards Donna
Provided by Care opinion
Information supplied by Royal Devon University Healthcare NHS Foundation Trust