Royal Devon and Exeter Hospital (Wonford)
Barrack Road, Exeter, Devon, EX2 5DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Massive improvement in A and E services
Rated 5 stars out of 5
by Rachel London - Posted on 13 May 2024
I have unfortunately been in the A and E many times with my family over a period of 10 years, sometimes just leaving after treatment, sometimes being admitted to wards. I've noticed a huge improvement with the new facilities; it is not just that the waiting room is lighter and brighter and bigger, but the staff are welcoming, attentive and upbeat. This was not the case in the past, where the cramped conditions and the systems in place were very stressful for both staff and patients, and we often felt neglected or unsure what was going on. The new triage and treatment system is much better- I can see that the goal is not to have most patients have beds but be treated earlier in their pathway, by the nurses and GP, which makes sense for a lot of the reasons people attend A and E due to the weaknesses in primary care. This then frees the beds and doctors up for more serious cases; but again, treating injuries in cubicles such as putting on braces rather than trying to find beds. The other very sensible thing is to get as many tests done prior to seeing the dr as possible; it made no sense for a dr to be assessing someone without any tests and then waiting hours. This has streamlined the process. There are more staff on duty, the staff seem clearer on their roles, and the staff have had communication training you can tell, as they introduce themselves in a positive and welcoming way. I also notice the staff seem much happier and less harrassed and stressed than in the past. I sincerely hope never to need to come into A and E at Exeter again, but if I do, I feel more confident that the process will be much better.
Visited Accident and emergency services on May 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Daughters dislocated elbow
Rated 5 stars out of 5
by Kelly Green - Posted on 12 May 2024
Whilst at the hospital for visiting, my daughter threw a tantrum and dislocated her elbow. We were seen very promptly in a very busy a&e, the triage nurse simple manipulated it back into place and she was instantly better. After a dose of calpol and ibruprofen for good measure, we were sent on our way with a happy 3 year old with a certificate for bravery and a sticker!!
Visited Accident and emergency services on May 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Great for cancer issues, terrible for cardiology
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
My mum has been sat in another ward for nearly 3 weeks with a diagnosed heart issue but no visit or next steps from the Cardiology department. Even the current ward, or her cancer doctor can get cardiology to confirm next steps. No cardiology doctor has spoken to her, confirmed her Bradycardia, or confirmed next steps (pace maker). Cardiology ward seems to be closed?! She is sat unable to move in the hospital, and has zero information.
Visited Cardiology on April 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Excellent Maternity Care
Rated 5 stars out of 5
by Michelle - Posted on 11 April 2024
Maternity services have been excellent. Our son was delivered by emergency C section on the 05th April 2024, 10 weeks early. All staff have been amazing both prior to and after our little one was Born. Neonatal are caring for our little miracle and they are doing an excellent job and keeping us informed at all times of what is happening or what is going to happen! He really couldn’t be in a better place. I am so grateful for everyone’s assistance and for them ensuring that our son arrived into the world safely, we will forever be in the debt of The Royal Devon & Exeter.
Visited Maternity services on April 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Excellent but I am trying to contact the department
Rated 5 stars out of 5
by Diana Boyer - Posted on 06 April 2024
Today I had a text message asking me to attend a pre surgery date and it said that if I was unavailable I should ring 01392 406034 I have rung but the answer phone does not allow me to say that I am unavailable until 15/05/24 I cannot find an email address for the ophthalmology department so am trying this, hoping it will reach them.
Visited Ophthalmology on April 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Very Efficient
Rated 4 stars out of 5
by Sue - Posted on 24 March 2024
I had a fall yesterday and damaged my wrist, I was taken to Accident and Emergency and triaged very quickly, sent straight to x-ray then had about a 15 minute wait to see a practitioner who confirmed a fracture. My wrist was plastered and I was given all necessary information. All this was done quickly and efficiently. Thank you!
Visited Accident and emergency services on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Steve Rupp - Posted on 17 March 2024
Rang, short notice with an issue. Was admitted, XRayed, bloods, blood pressure, seen by a doctor. Even had a cup of tea and a sandwich. The nurses were wonderful, Xray department was efficient and pleasant. I felt safe, cared for and really well looked after. Angels all!! 😇😍
Visited Oncology - Medical on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Incredible care and support
Rated 5 stars out of 5
by Sarah - Posted on 06 April 2024
My son was born by C-section on 28/3/24 and I wanted to express my appreciation for all staff that took care of us from the midwives, support staff, nurses, doctors and anaesthetists. Everyone we came into contact made us feel supported and heard and nothing was ever too much to ask. It must be such a challenging job working on a maternity ward where there are so many people needing so much support, with all the anxiety that goes along with having a new baby, and staff were always patient and empathetic despite this. Thank you all so much. Happy Easter. x
Visited Maternity services on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled No wheelchairs
Rated 3 stars out of 5
by Tracey - Posted on 07 March 2024
There are never any wheelchairs at the main entrance. Can the porters not have it in there job description to drop wheelchairs back throughout the day. Very frustrating when trying to get to appointment at the other end if the hospital, thank you
Visited Don't know on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Jordon - Posted on 06 April 2024
Have been here multiple times in alot of pain and am always getting sent away without a scan even though i go on weekdays when its not busy at all, they just want to send you back to your gp all the time even though I explained im getting nowhere with my gp and am in alot of pain and not eating or sleeping and its getting worse, my bloods are abnormal to and I just can't get any help, so now I have to pay out hundreds of pounds for private scans so thanks for that.
Visited Accident and emergency services on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
Information supplied by Royal Devon University Healthcare NHS Foundation Trust