Royal Devon and Exeter Hospital (Wonford)
Barrack Road, Exeter, Devon, EX2 5DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Devon and Exeter Hospital (Wonford).
Reviews
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Review titled Blue lighted into hospital
by Cheltonian - Posted on 03 November 2023
I collapsed in my hotel room in Sidmouth and was brought in to Exeter hospital by ambulance with blue lights. Handled within A&E I later collapsed twice loosing a lot of blood and ended up in recuperation. From here, I eventually ended up in Okemont Ward. My treatment throughout my 8-day stay was excellent and I was treated with compassion and civility throughout my time and believe that I am alive due the the considerable skill and ability of al staff for which I am most thankful.
Visited October 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 06 November 2023
Dear Cheltonian, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am so sorry to hear you had such an awful experience which ended with you being admitted to Okement ward and subsequently staying for 8 days. I am delighted to hear that you are happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Karen Facey Patient Experience Royal Devon University Healthcare (Eastern)
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Review titled Amazing service
Rated 5 stars out of 5
by Christine Bennett - Posted on 05 September 2023
I saw the ENT team in A and E today. The doctor was so kind and professional, very thorough questions and very helpful advice following diagnosis. Many thanks to her and her team.
Visited Ear, Nose & Throat on September 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 07 September 2023
Dear Patient Thank you for taking the time to leave feedback for our ENT service. I am glad to hear that you found the doctor kind and helpful. I will ensure that your thanks is shared with the team. Kind regards Lisa
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Review titled Faultless care
Rated 5 stars out of 5
by Olivia Daly - Posted on 09 September 2023
I simply cannot fault the service I received at the West of England Eye Unit. My optician had referred me for an urgent (not emergency) appointment, which I received within two weeks. On the day of my appointment I was in and out within two hours, including sight check, dilation, scans and consultation. The ophthalmologist was extremely thorough, and patient with my questions. I'm so impressed by the calm, friendly staff and the state-of-the-art equipment... this department represents the very best of our wonderful NHS.
Visited Ophthalmology on September 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 29 September 2023
Dear Patient Thank you for taking the time to leave feedback following your recent urgent appointment. It is lovely to hear that you had a positive experience and you found the consultant thorough and patient, this is what we would wish for. I we forward your feedback to the team, who I am sure will appreciate it. Kind regards Lisa
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Review titled You made a real difference this morning.
by silverwareex75 - Posted on 04 October 2023
I just wanted to log the kind efficient care my 85 year old mother-in- law, who was nervous about the procedure, received . The care was outstanding - in particular the nurse who took all the details and the registrar who explained the procedure. A model of kind care, attention to detail and utter professionalism, and clear empathetic communication throughout. I have failed to get names, but thank you, you made a real difference this morning.
Visited September 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 04 October 2023
Dear Silverwareex75 Thank you for taking the time to update us following your mother-in-laws visit to Endoscopy. I am glad to hear that she found the team kind and caring and this helped to alleviate any worries she may have had. I will pass your feedback on to the team, who I am certain will appreciate your kind words. Kind regards Lisa
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Review titled Great care
by Lesbo58 - Posted on 28 September 2023
Visited the glaucoma unit at Heavitree and cannot praise them enough. The receptionist was friendly and helpful. I didn't have to wait too long between tests and these were conducted in a professional and efficient manner. My diagnosis and options were explained clearly and I left the unit confident about my future care. A big thank you to all the staff for all your help and for a seamless experience.
Visited September 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 29 September 2023
Dear Lesbo58 Thank you for taking the time to leave feedback following your recent appointment. It is lovely to hear that you felt your appointment went well and you left feeling confident. You comments will be shared with the Heavitree Team who I am sure will appreciate your feedback. Kind regards Lisa
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Review titled You are all doing an incredible job
by matarzd77 - Posted on 20 September 2023
Over the last two weeks I have been seen by the Glaucoma team at Heavitree Hospital, the West of England Eye Unit including the Emergency Eye Unit and Eye Day Case Unit, as well as the Emergency Department and Acute Medical Unit. I have experienced the NHS at its very best and have been very impressed by the care I have received at every stage. From receptionists to surgeons and everyone in between, I was treated with care and compassion, and given excellent clinical care despite the obvious busyness and pressure on the system. Thank you all so much, you are all doing an incredible job and you make me proud to work for the NHS.
Visited September 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 29 September 2023
Dear Matarzd77 Thank you for your feedback. It is lovely to hear about the clinical care and compassion you experienced during your recent visit to the Glaucoma team. As you acknowledge, NHS services are very busy and to hear you describe the work as 'incredible' is high praise indeed. I will ensure that your feedback is passed on to the team involved. As an NHS staff member, you will be aware how important feedback is. I am sure the team will be very grateful for your kind words. I hope you have a speedy recovery. Kind regards Lisa
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Review titled Waiting list for elective sugery
by olliemum - Posted on 15 September 2023
All NHS websites encourage you to look online for length of waiting lists. For orthopaedic services this indicates that the average wait from first hospital appointment to relevant treatment is 23 weeks (it has stated around this for some months as I have been checking). I have today been informed on the telephone that it is actually about 70 weeks. There is really no point having a list online if it is not updated, I feel extremely deflated as I had believed that I was nearing the time and now possibly have another 10 months to wait.
Visited September 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 25 September 2023
Dear olliemum, Thank you for taking the time to leave us your feedback. I am sorry to hear that you may have to wait longer for your surgery than you had thought. If you would like to discuss this issue in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 01392 402093 or via email at rduh.pals-eastern@nhs.net Kind regards, Michael
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Review titled Excellent Service
Rated 5 stars out of 5
by Martyn - Posted on 19 August 2023
I attended the RD&E, oral surgery ward yesterday for a wisdom tooth removal and also a few weeks ago for a consultation and X-ray. I feel that the service I received from everyone was fantastic. The doctors/surgeons, nurses and reception staff were all professional, friendly and efficient. The NHS gets a bad reputation at times but I really felt that the service I received was second to none and prompted me to leave a positive review. Thank you.
Visited Oral and Maxillofacial Surgery on August 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 24 August 2023
Dear Patient Thank you for taking the time to leave such lovely feedback for our ward. I am glad to hear that your wisdom tooth removal went well and that you found all of the team friendly and efficient. You feedback has been shared with the ward manager and the team. I hope you have a speedy recovery. Kind regards Lisa
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Review titled Excellent as always
Rated 5 stars out of 5
by Garry Perratt - Posted on 10 August 2023
I was impressed with the service on my previous visits to A&E earlier this year so had high expectations and wasn't disappointed. My wait wasn't very long (although the display showed 9-12 hours lead time for a clinician even though my actual wait was about 10 mins!). The doctor was professional, courteous, understanding, thorough and extremely helpful, listening properly to what I had to say without rushing me, and fully-explaining her diagnosis in an holistic sense relating to my condition. I received a first class service.
Visited Accident and emergency services on August 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 24 August 2023
Dear Patient Thank you for your feedback relating to your recent A&E visits. It is reassuring to hear that our service reached your high expectations. I am glad that on the latest occasion you had a short wait and that the doctor that you saw gave a first class service. I hope you are recovering well. I will share your feedback with the A&E manager and the team. Once again, thank you for taking the time to share your experience. Kind regards Lisa
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Review titled Data protection concerns
by pelicanrx35 - Posted on 18 August 2023
For the second time this week I have attended the Walk In Centre and was booking in at the reception when staff have asked for my name and date of birth, then told me my address. It's a simple rule - Ask Don’t Tell. I challenged this on the second occasion and the reply was flippant. Thanks to the clinicians who were excellent.
Visited August 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 24 August 2023
Dear Pelicanrx35 Thank you for taking the time to leave feedback following your recent visits. I am glad to hear that your found the clinicians excellent. I am aware there are several checks in place when booking in a patient, however we do take any feedback relating to your data seriously. If you are able to let me know which WIC this relates to I will share your feedback with them. Thank you again for your feedback. Kind regards Lisa
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Information supplied by Royal Devon University Healthcare NHS Foundation Trust