Royal Hallamshire Hospital
Glossop Road, Sheffield, South Yorkshire, S10 2JFContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Fantastic one stop shop service
Rated 5 stars out of 5
by Katie - Posted on 08 September 2023
2 week wait referral for breast lump. Appointment 2 weeks after saw Gp. Arrived early but seen before appointment time. Consultation with surgeon, mammogram and ultrasound all completed within an hour. Cyst found, drained immediately by radiologist. All staff kind and professional. Very impressive service. Thank you .
Visited Breast cancer services on September 2023
Review titled Royal Hallamshire Hospital
Replied on 11 September 2023
Thanks ever so much for taking the time to share your experience. We are pleased to read that you had a positive experience and received an efficient service when attending the one-stop clinic. We are glad that you felt well looked-after by our staff. Wishing you all the best with any ongoing care.
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Review titled fine consultant interview
Rated 5 stars out of 5
by David Miller - Posted on 16 August 2023
I met a professor today who asked me intelligent questions about my track record, listened carefully and made notes. He then gave me a thorough physical exam. He then explained clearly what was wrong using scan pictures. Sadly there's no miracle cure but at least I understand my condition better (not as expected) and sent me feeling listened to. It was a fine piece of work and left me impressed with the service. Excellent bed side manner and I would happily recommend the dept to others and him particularly.
Visited Neurology on August 2023
Review titled Royal Hallamshire Hospital
Replied on 11 September 2023
Thank you so much for taking the time to share feedback about your positive experience. We are pleased to read that you have felt well looked-after by your consultant and that they listened to you and explained things clearly. While it is not possible to identify which service has supported you to pass your thanks onto them directly, we appreciate the feedback and want to wish you all the best.
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
I was welcomed to the hospital by a volunteer who directed me to a waiting area. After a short time some one else (in a uniform who did not introduce themselves) acknowledged my arrival and stated that I would be brought some water (which needed to be taken at a certain time before scan). I was not provided with any water so as time ticked by I went in search of it myself locating the water dispenser in the reception area and not the MRI scanner area. I also need to use the toilet (as part of the preparation process) and again went off to find it myself. The only signage was for women’s toilets and when I did locate two toilets there was no sign on the doors indicating that they could be used by patients, men or women so I took a chance. No member of staff from the Royal Hallamshire Hospital introduced themselves, no one advised me what would be happening and no one provided any reassurance. I was even asked if I’d completed the MRI scanner questionnaire that I had not received and no one was on hand to answer my questions. Very disappointing in comparison with the outstanding service at Weston Park and Doncaster Royal Infirmary.
Visited Prostate Cancer Service on August 2023
Review titled Royal Hallamshire Hospital
Replied on 25 September 2023
Thank you for taking the time to share your feedback about your recent experience of accessing the MRI department. In terms of your comments, it is policy that staff introduce themselves to every patient, therefore we apologise if this has not been the case on this occasion and a reminder of this will be discussed with all staff. If water was required to be provided prior to your scan this would have been done, but possibly not as promptly as expected if the scanner was running behind, due to dealing with other patient care needs. It is normal practice to ask you to empty your bladder prior to you receiving the measured volume of water, so you would have been directed to the toilet at the point of receiving the water. The water provided is measured for the scan which is why water is not freely available in the waiting areas, so that staff can monitor the volume that has been taken. I am sorry that you had not received the patient safety questionnaire ahead of your appointment, but this can happen with short notice scans and the radiographic staff will have gone through the safety form with you prior to you entering the MRI controlled area. I apologise if this was not a short notice scan appointment, and that your safety form had not been sent with your appointment letter in the post. Also, thank you for bringing to our attention the toilet signage within the department, which we will review and adapt where required. I am sorry that you feel that you had not received the reassurance or information you required prior to the scan, as this is standard practice of staff to explain the process to you. We receive some amazing comments with regards to our patient care, which we take great pride in maintaining as a team. Therefore, if something has appeared below our good practice I would be keen to discuss this further with you so we can learn from your experience. If you would be happy to discuss this further, please contact me on cheryl.waddle@nhs.net so we can arrange this. Many thanks, MRI Manager
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Review titled Concerns
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
I cannot fault the treatment process and the ENT ward at all. All the staff were lovely, helpful, polite and treatment went very well. My real concerns is the the discharge process and obtaining the prescribed medicines. Discharge was agreed at 10 am and medicines were not received until 5.30. I am told there is only one pharmacist at the weekend for the whole hospital. So a bed was blocked unnecessarily for a whole day. What a totally frustrating experience. The staff on the ward have no influence. Antidotally I am told it can take up to 8pm to get medicines. This causes unnecessary stress for all involved. There does not seem to be any options to chase or check where the prescription is. Waiting seems the only option. This needs to be addressed. Is it not possible to have more staff to deal with medicines quicker. Then when arrived home it was discovered I had been given medicines short of what I required. Emailed but no response.
Visited Ear, Nose & Throat on August 2023
Review titled Royal Hallamshire Hospital
Replied on 25 September 2023
Thank you for taking the time to share your feedback about your recent experience of care with our services. We are pleased to read that staff were kind and your care while on the ward was good. We are sorry to hear about the difficulties with discharge that you experienced and the delays this cause to you getting home- we appreciate how frustrating this must have been. There is a project team in the Trust who are currently undertaking a piece of work which is looking to standardise early discharge planning including the prescribing of TTO’s (your medications to take home) in a timely manner. This project is currently in its early stages but the project involves the Pharmacy team and aims to improve the experience around waiting for medications to be able to be discharged home. The project is currently running pilots on 3 wards at NGH, from which they plan to share the tools and learning to all wards across our hospitals. The focus of these improvements are around establishing operational huddles so that the wards pay attention to discharge tasks for that day and the following day to ensure actions are completed in a timely manner. Your feedback has been shared with the team involved in this project so will be considered in the work that this group are doing. I hope that this provides you with assurance that we are proactively looking at how to improve discharge planning to help patients get home once they are told they are able to be discharged. In terms of the fact that you were given medicines short of what you required- we are sorry that you have not yet received a response about this. If you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Review titled Excellent staff
Rated 5 stars out of 5
by michael anthony woolley - Posted on 26 July 2023
I attended the Ocular Oncology department on Monday 24th July for the treatment on the tumour in my right eye. I must say that my treatment by the staff at the hospital has been absolutely fantastic. All staff have been excellent, but in particular, the two nurses who pushed me around in a wheelchair and looked after me (I'm not allowed to name them in this review) All in all they made what isn't the nicest of experiences much more bearable. Thank you all so much.
Visited Ophthalmology on July 2023
Review titled Royal Hallamshire Hospital
Replied on 01 August 2023
Thank you for taking the time to share your feedback. We are really pleased to read that you had a positive experience and was treated with care by our staff, and appreciate you sharing this feedback. Wishing you all the best with your recovery.
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Review titled Excellent care
Rated 5 stars out of 5
by Peter Green - Posted on 20 July 2023
Visited today & was seen by a very professional & warm junior consultant. She examined me thoroughly, gave me her recommendations re: treatment & then brought in a more senior consultant to give a second opinion. The level of care shown by both of them was exemplary; they explained in really easy to understand language what they recommended, fielded my questions patiently & showed immense flexibility in terms of availability & preferred treatment. I have a basal cell cancer on my nose & a possible squamous cell carcinoma on my right temple, both of which will need removal. Can’t praise them & the really kind, communicative & efficient nurse enough (and this was on one of the consultant strike days!
Visited Dermatology on July 2023
Review titled Royal Hallamshire Hospital
Replied on 01 August 2023
Thank you for taking the time to share your feedback. We are really pleased to read that you had a positive experience and that the staff involved in your care were thorough and clear in communicating with you about your treatment options. We would like to take the opportunity to wish you all the best with any ongoing care and treatment.
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Review titled Couldn’t have been better
Rated 5 stars out of 5
by Frank Günzel - Posted on 07 July 2023
I was so impressed by the treatment from the team at the Endoscopy Unit. They were amazing from start to finish - caring, welcoming, able to put me at ease and highly professional. They really took the time to make sure I was OK and I felt like they really saw me as a person. I got the results straight away and understood everything they said, even though my first language isn’t English. I was also really impressed with the facilities and the centre in general. Thanks so much to the whole team.
Visited Gastrointestinal and Liver services on July 2023
Review titled Royal Hallamshire Hospital
Replied on 01 August 2023
Thank you for taking the time to share your feedback with us about your recent positive experience. We are pleased to hear you felt well cared for and put at ease during your appointment. We are also pleased to hear that your results were communicated clearly to you. Wishing you all the best.
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Review titled Superb
Rated 5 stars out of 5
by Richard C - Posted on 23 June 2023
Referred by another hospital to the Hallamshire out of hours ophthalmic team. Involvement in care, provision of information, friendliness, professionalism & clinical effectiveness was quite superb.
Visited Ophthalmology on June 2023
Review titled Royal Hallamshire Hospital
Replied on 26 June 2023
Thanks ever so much for taking the time to share your experience. We are pleased to read that you had a positive experience and our staff provided high quality care and will pass on your feedback to them. Wishing you all the best.
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Review titled Brilliant practice and care.
Rated 5 stars out of 5
by Megan Wallace - Posted on 06 May 2023
I had undergone surgery on the 2nd of May and I stayed on f2 for 3 nights. The gynae-oncology team who have treated me have been brilliant. All the nurses on ward f2 were fantastic and extremely caring during my recovery. They listened to any of my problems and dealt with them quickly and efficiently. I cannot thank you all enough for the brilliant work you all do. All the trainee nurses and doctors were also fantastic and are a credit to your hospital. Thank you again. The after care treatment I will be receiving in the following weeks fills me with the knowledge that I know I will be well cared for and looked after. I would like to thank one trainee nurse who cared for me during the day in particular from the 2nd of May to the 5th of May. You made me feel so at ease with everything and helped me so much. Thank you to you all.
Visited Gynaecology on May 2023
Review titled Royal Hallamshire Hospital
Replied on 26 May 2023
Thank you ever so much for taking the time to share your feedback and thank the staff involved in your care. We are really pleased to read that you felt as at ease as you could and were well-looked after by all the staff involved in your care. It's good to read that you were listened to and had any problems sorted quickly for you. Wishing you all the best with your ongoing care.
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Review titled Saved my daughter
Rated 5 stars out of 5
by L J Stead - Posted on 06 July 2023
I just wanted to send a heartfelt thanks to all the Neurology team. My daughter was rushed into hospital following a seizure. A quick diagnosis identified that she had autoimmune encephalitis. The illness is soul destroying to watch in action but the quick diagnosis led to quick treatment and she recovered in a miraculously quick time. This all leads to a better outcome in the long term. She's at home now and doing well. I wanted to thanks all the Drs and nurses who were so professional and thorough in their job (her treatment is ongoing) as well as the support staff who looked after us, as basically me and my wife moved in with her. The hospital became our second home (to be honest it started to feel like our first home). The team that brought her and us food, drink and bedding etc were so friendly to her and made a fuss of her. The media rightly hails the work Drs and nurses do but that support team were important as well. I know I cannot name individuals here but those who looked after her will know who they are as this illness is so rare. I thank you all from the bottom of my heart. You are a credit to your profession.
Visited Neurology on May 2023
Review titled Royal Hallamshire Hospital
Replied on 01 August 2023
Thanks ever so much for taking the time to share your experience and thanks for the neurology team for their care of your daughter. We are sorry to hear of the difficult time you have been through but are very pleased to read that you had a positive experience and our staff provided high quality care to your daughter and also looked after you both while you were staying here with her too. Thank you again for sharing your feedback about your experience with the neurology team, and we will pass your feedback on. Wishing you and your family all the best.
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Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust