Royal Hallamshire Hospital
Glossop Road, Sheffield, South Yorkshire, S10 2JFContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Phone staff are ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
Every time you try to call and get through to rearrange an appointment because they keep booking you random appointments. Iv tild them numerous times to out on my records the timings I can do. I’m always on hind for 40plus minutes. Today I rang I was number 3 within 3 minutes I was number 2, on hold for 40 minutes and it turned 5 o clock instead of clearing the backlog calls in the system, they forwarded all calls to answer machine and the department is now closed. What an absolute joke. Why it takes 40 plus minutes to answer 2 calls is beyond me, and then to just put the phone down. No1 has the time to be wasting around calling again and again. There needs to be another way to rearrange or cancel appointments and the staff need retraining. As nhs policy is always clear calls that are waiting in que anything after 5pm automatically goes to answer machine or message.
Visited Rheumatology on May 2023
Review titled Royal Hallamshire Hospital
Replied on 26 May 2023
Thank you for taking the time to share your feedback about your difficulties with getting in touch to discuss rearranging an appointment. We are really sorry to hear about your experience, and appreciate that you feel frustrated about this. Most services in the hospital now use partial booking- a process by which the patient is sent a letter asking them to call to arrange an appointment which is then mutually agreed and therefore booked at a time that suits the patient. The Patient Booking Hub, which supports a large number of services across the hospital has phone lines which are open 8am- 8pm on weekdays and 8am-2pm on Saturdays. Given that, in your experience, the calls were forwarded to answering machine after 5pm, it is likely that your experience is with a service that has not yet moved to the Patient Booking Hub and manage their appointments locally, outside of the above process. We are sorry to hear that you have had difficulty with accessing the appointment line to try to rearrange your appointment and would like to share your concerns with the relevant team so that they can look at addressing this. In order for us to look into this issue and pass concerns onto the relevant team, please contact our PALS team to formally raise this concern. They will ask you to share some personal details so that we can investigate this matter in detail. The PALS team can be contacted on 0114 271 2400 or by emailing sth.pals@nhs.net
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Review titled Lack of Communication
Rated 3 stars out of 5
by Neville Oxnard - Posted on 07 May 2023
This comment relates specifically to the Pals function of the nhs which as far as I am concerned is non-responsive/non-existent. I have had occasion to contact Pals at the Hallamshire on 2 occasions this year and Pals at the Royal,Chesterfield on several occasions. A response has never been forthcoming. How are you supposed to get assistance when departments are performing poorly when even Pals do not respond. The Administration and bookings teams need a good shake-up if the nhs is to avoid needlessly wasting money.
Visited Don't know on May 2023
Review titled Royal Hallamshire Hospital
Replied on 26 May 2023
Thank you for sharing your feedback, and we are very sorry to hear about your concerns about not having received a response to your previous contacts with our PALS service at the Royal Hallamshire Hospital. We acknowledge that this must feel frustrating, and apologise for you not receiving a response. To confirm, our PALS team contact details are 0114 271 2400 or sth.pals@nhs.net. When contact is made with our PALS team, this is logged and the team try to ensure that all issues are followed up. In order for us to look into this for you and provide you with a response advising of any action which has been taken in response to your previous contacts, please could you contact our PALS team again, using the details provided above, referring to this Care Opinion feedback post. The team will then be able to ask you for some details to be able to investigate what has happened and advise about this situation and any actions which have been taken.
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Review titled Allowed my dignity
by ophiuchuszc66 - Posted on 19 May 2023
the care I received from the nurses at the hospital were absolutely amazing. I had so many undignified moments and they made sure that I was treated with dignity the whole time I was there I’ve never been cared for or looked after like that in my life. They were amazing.
Visited May 2023
Provided by Care opinion
Review titled Royal Hallamshire Hospital
Replied on 26 May 2023
Thank you for taking the time to share your feedback. We are really pleased to read that you had a positive experience and was treated with care and dignity at all times during your attendance. We want to take this opportunity to wish you all the best with any ongoing care.
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Review titled Communication during MRI scan
by Dr je39 - Posted on 19 April 2023
Overall this was an excellent and reasonably comfortable experience. I had a head scan with contrast. The radiographer inserted a cannula into my arm and I went into the scanner. Half way through I had the contrast injected. Everything was fine. It was explained to me about the contrast and how long the procedure would take. I had the 'inflation bulb' in my left hand in case I needed any help or felt claustrophobic. I just wanted to feedback to the team that it would have been really helpful to know that they were going to start talking to me through a speaker somewhere in the canopy. When they did it startled me and I think I may have moved. Also I tried to reply to the information, realising later that they probably couldn't hear me. Again this may have caused my head to move. The radiographer said to me afterwards that there had been some movement at one point and maybe that was it...? This could have been avoided with those little bits of information. It might be that other people have had this experience. I was trying really hard to keep perfectly still - I have asthma and neck and shoulder pains and I was uncomfortable but managing. I felt quite disappointed that I had moved and maybe affected the scan, through my ignorance of what to expect during the procedure. I guess they do so many that these things perhaps get forgotten or assumed? As I say, not complaining, they were all great, kind, efficient and on time. Thank you.
Visited April 2023
Provided by Care opinion
Review titled Royal Hallamshire Hospital
Replied on 26 April 2023
Thank you so much for taking the time to share feedback about your recent experience of having an MRI at our hospital. We are pleased to hear that staff were kind and your appointment was on time. We are sorry to hear that the communication about what to expect with the process of having the MRI scan itself was not completely clear, and will share your feedback with the radiography team so that learning can be taken from your experience. Your feedback is really helpful and greatly appreciated, thank you. Wishing you all the best with any ongoing care.
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Review titled Great experience
Rated 5 stars out of 5
by MICHAEL BUXTON - Posted on 17 April 2023
Been to urology this morning for a 1st visit regarding high psa level and was overwhelmed by the care and professional attitude of all who attended to me,made me feel very comfortable with what was happening, and would also like to thank the staff at the MRI department at Weston Park for making my experience very comfortable.
Visited Urology on April 2023
Review titled Royal Hallamshire Hospital
Replied on 25 April 2023
Thank you for taking the time to share your feedback. We are really pleased to read that you had a positive experience and felt well looked after by our staff, and want to wish you all the best with any ongoing care.
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Review titled Fast efficient treatment
Rated 4 stars out of 5
by Anonymous - Posted on 24 April 2023
I was given an infusion of COVID anti viral treatment on a bank holiday. I was very grateful for the expert care as I look after my husband who has Alzheimer’s.
Visited Infectious Diseases on April 2023
Review titled Royal Hallamshire Hospital
Replied on 26 April 2023
Thank you for taking the time to share feedback about your experience. We are pleased to read that you felt like you received good quality of care and that you received treatment quickly. Wishing you all the best.
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Review titled Great young persons rheumatology service
Rated 5 stars out of 5
by Aimee S - Posted on 17 March 2023
I have had an extremely positive experience of using the young person's joint service at the Hallamshire Hospital. As an active person it has sometimes been tough coping with having a chronic rheumatological condition, but the support I have received from this service has really helped me cope. The ability to get in contact with clinicians quickly and the specialised support I receive have allowed me to continue what I love whilst managing my condition. I really appreciate the relationship I have been able to build with the practitioners and how they are keen to support what I want to achieve. I cannot thank them enough.
Visited Rheumatology on March 2023
Review titled Royal Hallamshire Hospital
Replied on 27 March 2023
Thank you for taking the time to share your experiences with the young persons rheumatology service. We are really pleased that you have had a positive experience and are being supported to manage your condition and continue to be able to do the activities you enjoy, and will pass on your thanks to the team involved in your care.
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Review titled Boots Pharmacy Waiting Area
Rated 3 stars out of 5
by Anonymous - Posted on 21 March 2023
Sat waiting for a prescription. The floor is littered with cups and bottles. The bin is overflowing. There is a wooden pallet leant against the wall. It isn’t even 10am yet. Not very good at all.
Visited Don't know on March 2023
Review titled Royal Hallamshire Hospital
Replied on 27 March 2023
Thank you for taking the time to share this feedback and raise your concerns regarding the environment in the Boots Pharmacy Waiting Area when you visited, and we are sorry to hear about this experience. We will raise this feedback with the relevant teams so that this matter can be addressed.
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Review titled Made to feel comfortable
Rated 4 stars out of 5
by She - Posted on 18 March 2023
I had my first breast screening this month and I must say the very experienced nurse made me feel very much at ease and comfortable through the whole process. It was done quickly and efficiently. No waiting around. Thank you.
Visited Breast cancer services on March 2023
Review titled Royal Hallamshire Hospital
Replied on 27 March 2023
Thank you for sharing your recent positive experience of the breast screening service. We are glad to hear that you were made to feel at ease during this process. We will pass on your thanks to the Breast Screening team.
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Review titled Brilliant, caring dermatology
Rated 5 stars out of 5
by Syd& Liz - Posted on 08 March 2023
Visited today with elderly friend with very worrying cancers. Staff were brilliant. Understanding, reassuring and professional. We left a clear understanding of the options . Thank you to all staff.
Visited Dermatology on March 2023
Review titled Royal Hallamshire Hospital
Replied on 13 March 2023
Thank you for sharing your recent experience, we are glad to hear that you had a positive experience and were given all the information you needed and had a clear understanding of the options for your friend. We will pass on your thanks to the Dermatology team. Wishing your friend all the best for their ongoing care.
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Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust