Royal Hallamshire Hospital
Glossop Road, Sheffield, South Yorkshire, S10 2JFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Hallamshire Hospital.
Reviews
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Review titled Compassionate staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
Both the nurse and the doctor that my dad saw today in the eye clinic were the most compassionate we have encountered. Their manner and personality made the whole experience calm and pleasant. The doctor explained things in an understandable way for my 80 yr old dad and made us feel like we were really valued and not rushed at all.
Visited Ophthalmology on November 2022
Review titled Royal Hallamshire Hospital
Replied on 23 November 2022
Thank you for sharing this lovely feedback. We are really pleased to read when patients and their loved ones/carers have good experiences.
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Review titled Good Experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
I attended the hospital for a Nerve Conduction Test and although it was painful at times the doctor who was performing the test put me at ease and reassured me that everything was fine. I had to soak my feet in hot water because the feet have to be a certain temperature to perform the test and the nurse who was assisting the doctor was very nice. They explained what they were doing and the reason for it and I'm now waiting for the results of the test. The doctor reassured me and told me that my condition needs time to heal but it's going in the right direction so that was a relief. The doctor inspired confidence and I would highly recommend the hospital to other patients.
Visited Neurology on November 2022
Review titled Royal Hallamshire Hospital
Replied on 13 December 2022
Thank you for taking the time to share this feedback. We are glad that the staff involved took the time to explain each part of the test to you.
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Review titled Faultless treatment by Staff
Rated 5 stars out of 5
by Allen Flatman - Posted on 03 February 2023
Complicated cataract procedure to my right eye and subsequent monitoring, all carried out by an excellent surgeon, Mr Ramkissoon, and brilliant staff. I have nothing but praise for their skill, care and professional approach. Cannot thank them enough for their treatment of me.
Visited Cataract Surgery on November 2022
Review titled Royal Hallamshire Hospital
Replied on 14 February 2023
Thank you for taking the time to share your feedback about your recent experience. We are really pleased to read that your procedure went well, and will pass on your thanks to the team involved in your care.
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Review titled Aftercare is non existant
Rated 1 star out of 5
by Elizabeth Hamer - Posted on 03 February 2023
After a crainiotomy I was ignored. I was told I would be seen in 2 weeks then 6 weeks to have scans and check my condition. I've rang a dozen telephone numbers and been told to ring other numbers. 3 months later I've seen no-one. Left scared and in pain.
Visited Neurology on November 2022
Review titled Royal Hallamshire Hospital
Replied on 14 February 2023
We are very sorry to read about your experience and understand that you must be feeling very worried at this time. We would really like to assist with resolving this for you. In order for us to do this, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The team will ask you to share some personal details so that this can be investigated for you.
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Review titled Birth at Jessops
by Cottonwool - Posted on 21 October 2022
Fabulous experience of delivering my first baby at Jessops. Sarah, our midwife, once we got into the labour ward was incredible - I gave birth in the pool, which was my plan. Everything was explained to me and I felt listened to. My husband also got to be involved. On the postnatal ward they were understaffed but everyone was lovely and came to help me learn to breastfeed. We were looked after really well and would recommend Jessops to any mums to be.
Visited October 2022
Provided by Care opinion
Review titled Royal Hallamshire Hospital
Replied on 21 October 2022
Thank you for posting your thanks on the Care Opinion website. It is always a pleasure to receive comments of appreciation for our staff who find such kind words to be motivating. Best wishes and kind regards
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Review titled fantastic
Rated 5 stars out of 5
by John Crossland - Posted on 14 October 2022
Yesterday I had a polyp removed from my bowel the staff made an uncomfortable procedure manageable From the person who escorted me to my grand aughters car to the Professor who carried out the procedure I could not have had better care Thank you
Visited Don't know on October 2022
Review titled Royal Hallamshire Hospital
Replied on 21 October 2022
Thank you for posting your thanks on the Care Opinion website. It is always a pleasure to receive comments of appreciation for our staff who find such kind words to be motivating. Best wishes and kind regards
Provided by Care opinion
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Review titled Excellent levels of care
Rated 4 stars out of 5
by Anonymous - Posted on 28 October 2022
I attended the RHH Endoscopy department for a gastroscopy this week and wanted to commend the treatment I received. Interactions between staff as well as with patients was professional and supportive. In particular, the nurse who undertook my consultation before the procedure, the doctor who carried out the gastroscopy and the support worker who looked after me in recovery all treated me with a considerate and reassuring manner. I would mention them individually if I could! Thank you to them and the team. Overall, the level of care was excellent.
Visited Gastrointestinal and Liver services on October 2022
Review titled Royal Hallamshire Hospital
Replied on 24 November 2022
Thank you so much for sharing your experience. We are glad it was good one and hope you continue to recover well.
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Review titled No appointment
Rated 2 stars out of 5
by Anonymous - Posted on 03 October 2022
Can’t get an appointment and no one answers the phone They send a letter to book an appointment on line but no appointments why bother to waste my time if there is no appointments and then they say I can ring after a certain date but noe lost the letter with the number and the one on lone no one answers
Visited Obstetrics And Gynaecology on October 2022
Review titled Royal Hallamshire Hospital
Replied on 21 October 2022
I am very sorry to hear of your concerns. This is certainly not the experience we would wish you to have. If you would like us to look into matters and respond to you formally, please contact our Patient AdviceLiaison Services by phoning telephone number 0114 271 2400 and leave a message for one of our staff to get back to you or by emailing sth.pals@nhs.net Kind regards
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Review titled Blood test
Rated 3 stars out of 5
by Tahira Mahmood - Posted on 14 September 2022
I was sent to blood room to have a blood test done for my daughter we took a ticket and sat down in the corridor at 12.28 as there was no seating inside at 2.15pm I said to my daughter go inside and ask why we have been sat here nearly 2 hours and noone has called our number which was 224. We looked on the wall and the number now said ticket number 253 we realised then that 29 people had gone in before us and nobody had come out to shout our number or call us in. It was very frustrating the hospital should have had a speaker in the corridor too. I think the system needs changing
Visited Haematology on September 2022
Review titled Royal Hallamshire Hospital
Replied on 24 October 2022
I am very sorry to hear of your experience and wish to acknowledge that this situation has caused you frustration and inconvenience. This is certainly not the experience we would wish you and you daughter to have had. If you would like us to look into matters and respond to you formally, please contact our Patient Advice Liaison Services by phoning telephone number 0114 271 2400 and leave a message for one of our staff to get back to you or by emailing sth.pals@nhs.net Kind regards
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Review titled Absolutely amazing
Rated 5 stars out of 5
by Melissa - Posted on 27 February 2023
I was admitted for the clipping of a brain aneurysm and all the Doctors and Nurses were all brilliant. I was treated with so much dignity and care. They all saved my life and I will always be grateful. Absolutely amazing.
Visited Neurology on September 2022
Review titled Royal Hallamshire Hospital
Replied on 13 March 2023
Thank you for taking the time to share your feedback about your recent experience. We are pleased to read that you were treated well by all staff and you had a positive outcome, and will pass on your thanks to the team involved in your care. Wishing you all the best with your recovery.
Provided by Care opinion
Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust