Royal Hallamshire Hospital
Glossop Road, Sheffield, South Yorkshire, S10 2JFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Endoscopy Day Centre - great care
Rated 5 stars out of 5
by julie - Posted on 15 January 2023
had a procedure at Endoscopy day centre and cant fault the staff and process from arrival to leaving. All the staff are friendly, cheerful, respectful. I felt very at ease in what is a daunting procedure. I have this procedure every year and Ive never had anything but good care. thank you all .
Visited Don't know on January 2023
Review titled Royal Hallamshire Hospital
Replied on 17 January 2023
Thank you so much for sharing this feedback. We are pleased to hear that the staff helped make this difficult/daunting experience easier for you.
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Review titled Lovely, welcoming team
Rated 5 stars out of 5
by Taylor - Posted on 23 January 2023
I visited the practice for a concerning skin lump. The doctor, consultant, and nurse team were so friendly and helpful during what was a distressing time for me. They were very open and made me feel so comfortable. I feel we are quick to share complaints, but often reluctant to share positive feedback, which is not fair, especially during these extremely challenging times. I hope this team, like all in the NHS, receive the recognition and praise they deserve.
Visited Dermatology on January 2023
Review titled Royal Hallamshire Hospital
Replied on 30 January 2023
Thank you for taking the time to share your positive experience.
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Review titled Great service
Rated 5 stars out of 5
by Peter Roberts - Posted on 26 January 2023
Awesome efficient. practical and compassionate consultation. Co-ordinated and professional supporting nursing service. Highly recommended.I
Visited Rheumatology on January 2023
Review titled Royal Hallamshire Hospital
Replied on 30 January 2023
Thank you for taking the time to share this feedback!
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Review titled Poor communication and pointless appointments
Rated 2 stars out of 5
by Anonymous - Posted on 20 January 2023
I was seen by the ENT department in September 2022 after waiting over a year to get a referral from by GP. After my appointment with them, I was told a referral had been made to SALT, who would be in touch. I contacted both ENT and SALT several times as no contact had been made. Both said there was nothing they could do and they would eventually contact me. In January 2023 I was contacted by ENT who said I needed an appointment with them. I questioned this twice explaining that I had already been seen and a referral had been made. I was told the reason for the appointment could not be discussed over the phone and that I should attend. I had to take time off work and travel from Manchester for this, only to get there and be told I didn’t need to be seen and that they were going to cancel my appointment but didn’t. I was genuinely shocked by this and explained my confusion. I asked them to reiterate the process and confirm who would be contacting me. Again, it was more of ‘someone will be in touch’. I am so confused by this waste of time and resources and I am extremely disappointed in the lack of communication. I understand wait times are lengthy and that’s an annoyance but not something that overly bothered me, but to get me to attend a pointless appointment is something else. How did this even happen? Really would not recommend this hospital at all. This whole experience has been a nightmare, and I doubt I’ll even get treatment at this point.
Visited Ear, Nose & Throat on January 2023
Review titled Royal Hallamshire Hospital
Replied on 30 January 2023
We are sorry to read of your experience and acknowledge your frustration. so that we can look into this issue further it would be helpful if you could contact the PALS team and share some personal details. The PALS team can be contacted on 0114 271 2400 or by emailing sth.pals@nhs.net
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Review titled Prompt treatment
Rated 5 stars out of 5
by Anne N - Posted on 06 January 2023
I was rushed to the stroke department by ambulance. The prompt friendly efficient treatment was incredible. Given very quickly the attention I needed. I cannot thank and praise every member of staff who took care of me enough.
Visited Stroke on January 2023
Review titled Royal Hallamshire Hospital
Replied on 17 January 2023
Thank you for taking the time to share this feedback. We hope that you are recovering well.
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Review titled Excellent hospital
Rated 5 stars out of 5
by John Helstern - Posted on 02 February 2023
I would just like to say a big thank you,on my recent visit to see the consultant for an ongoing illness I was asked if I had any other problems. I told them I am suffering with my knee,and now I have had an xrays in my local hospital and in for reassessment next week,so soon I should have a new knee.thank you very much a word from you has certainly done the trick. John
Visited Haematology on December 2022
Review titled Royal Hallamshire Hospital
Replied on 14 February 2023
Thank you for taking the time to share this great feedback. We are pleased to hear about the good quality of care that you have received and want to wish you all the best with your ongoing care.
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Review titled Excellent care
Rated 5 stars out of 5
by M J Miller - Posted on 25 November 2022
I am writing to commend the excellent care I witnessed recently. I accompanied my elderly friend to an appointment in Dermatology on an extremely rainy day. She has mobility issues and even getting from the drop off point into the hospital in a wheelchair, she became soaked to the skin and very cold. On reaching Dermatology, the Reception staff responded with alacrity. They took her coat to be dried off and fetched blankets to wrap round and warm her. Having checked with the clinician that it was ok to do so before the procedure for which she was attending, they brought her a hot cup of tea and biscuits. I was so impressed by their kindness and empathy. The care continued throughout the appointment, with the Nurses attending her adapting the procedure to accommodate her poor mobility. Upon completion, one of the Nurses offered to - and did - accompany us to Reception and waited with my friend while I went for the car. It was about 5pm: time for a mass exodus from the multistorey carpark, so this took some time. I should like to thank all the staff involved in looking after my friend and her well-being so well as a whole person rather than just for the reason she was there. I have considerable past experience of accompanying disabled elderly relatives on hospital visits; I don't think I have ever before witnessed such excellent care. Thank you!
Visited Dermatology on November 2022
Review titled Royal Hallamshire Hospital
Replied on 06 December 2022
Thank you for taking the time to share your positive experience. It's great to see how staff at all points of you and your friends journey made this a great experience for you.
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Review titled It sounds daft but I did love my stay so thank you
by eye1 - Posted on 29 November 2022
I stayed on the ward for five days in November after having ruthenium plaque plate surgery in my eye so was isolated in my own room for 5 days untill the plaque was taken out. But I cant thank the staff enough, days and nights, for all they could do to keep me happy and make my stay very good, they checked on me every day, made sure I took my meds and gave me the support I needed after my diagnosis. The cleaners did a fantastic job keeping the ward clean, answered any questions you might have, it sounds daft but I did love my stay so thank you again all the staff on F2
Visited November 2022
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Review titled Royal Hallamshire Hospital
Replied on 06 December 2022
Thank you for taking the time to share this great feedback. We hope you continue to make a full recovery!
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Review titled Great care and practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2022
My sister attended a/e with suspected stroke symptoms.Transferred to Stroke ward at Hallamshire the same night. Investigations, tests and assessments carried out in a timely fashion.Treated with kindness and care. Good example of NHS working well despite the pressures at the moment. Carry on the good work very much appreciated .
Visited Stroke on November 2022
Review titled Royal Hallamshire Hospital
Replied on 25 November 2022
Thank you for taking the time to leave this feedback. We are glad that you sister had a good experience despite the worries, and hope she makes a full recovery from her symptoms.
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Review titled I felt safe, well supported and cared for throughout.
by virgoep49 - Posted on 17 February 2023
I had an emergency caesarean section at the Jessop wing in Sheffield. The care I received whilst in labour prior to the surgery by the midwives and all staff during surgery was exceptional. I felt safe, well supported and cared for throughout. I could tell the staff at the emergency admissions unit were very busy. However, they treated me efficiency, providing dignity and care showing a high level of skills. I felt safe and reassured during my time in labour and surgery. My experience of being cared for on the ward after the c section was also great. The ward was well staffed I felt cared for. When I used the call bell someone came straight away. I felt well supported with breast feeding and they put me in contact with the infant feeding support workers who visited me. I was discharged after 48 hours and felt confident about being discharged. The discharge process was efficient and I came home with everything I needed. I cannot thank them enough, the care I received was excellent. Thank you
Visited November 2022
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Review titled Royal Hallamshire Hospital
Replied on 27 February 2023
Thank you so much for taking the time to share feedback on your recent experience. We are pleased to hear that you felt well-cared for. Wishing you and baby all the best.
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Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust