Royal Hallamshire Hospital
Glossop Road, Sheffield, South Yorkshire, S10 2JFContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Kind, supportive and so reassuring
Rated 5 stars out of 5
by Kayleigh - Posted on 21 February 2025
I had to attend G1 today due to ongoing bleeding. After months of anxiety and uncertainty I met a doctor (who I cannot name due to the rules of this form) who listened carefully and compassionately and really understood what I needed. He put me at ease and went of his way to ensure I left knowing both I and my baby were safe. The nursing team were also working so hard on what was clearly a really busy shift. Extremely grateful.
Visited Gynaecology on February 2025
Review titled Royal Hallamshire Hospital
Replied on 05 March 2025
Thank you ever so much for taking the time to share feedback on your experience of care on G1. We are so pleased to read that your doctor listened to your concerns and understood your needs, to support you and your baby and ensure both of your safety. It's lovely to read your recognition of the work the nursing team were doing, too. Thank you again for these lovely comments- we have shared these with the team. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Selfish smokers at the hospital entrance
Rated 3 stars out of 5
by Anonymous - Posted on 08 November 2024
I'm a Cancer patient. Every time I visit the hospital I am having to walk through a cloud of cigarette smoke to get into the building. There are 'No Smoking' signs all over, yet these selfish people ignore them and choose to smoke right at the entrance, and between the entrance and the car park. They may not care about their own health but I care about mine, and I do not want to inhale their exhaled filth. At my previous visit I raised the issue in person but attended an appointment today and nothing has changed. I confronted one of these disgusting people today and explained to them that Cancer patients are using that entrance but they don't care. Royal Hallamshire needs to deal with this issue, it is a problem every time we visit the hospital. If the policy of the hospital is that it is a non-smoking site then why is it not being enforced?
Visited Don't know on November 2024
Review titled Royal Hallamshire Hospital
Replied on 05 December 2024
Thank you ever so much for taking the time to share your feedback and we are really sorry to read about the difficulties you have experienced with smokers outside of hospital buildings. We appreciate that this understandably is causing you distress, and we are very sorry about this. This is a very difficult issue to tackle as although we have been a smoke-free site since 2018,enforcement of this can be quite challenging, as 'policing' smoking outside buildings does not fall within our security team's remit and we do not have any sanction and when staff ask people not to smoke outside of buildings, this will normally result in the person moving away from the building temporarily. There is a bill currently going through parliament that will make smoking outside hospitals a criminal offence, and we hope that this will help with preventing smokers outside of hospital buildings too. Smoking is an addiction and smokers are dependent on nicotine, particularly at times of stress, such as attending hospitals. Any solutions focused on smoking are related to behaviour change and managing addiction and therefore progress in this area can feel slow. However, we are aware of this and are taking action around this area. We have recently installed new signage which has been developed with input from behavioural scientists with updated messaging which say "Outdoor spaces are for everyone to enjoy the fresh air, please don’t smoke". These have had a small positive impact, but do not alone solve the problem. The Trust also has a dedicated Tobacco Dependency Treatment Service, and we are supporting hundreds of patients every month to not smoke during their admission and after discharge. In the last 12 months, we have supported around 500 people to stop smoking. We also have a staff stop smoking service, so we are getting more staff on-board with promoting the message and that support is available and effective. If you have a specific issue which you would like us to investigate, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you. Once again we are very sorry about this, and we would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Great Experience
Rated 5 stars out of 5
by L Wood - Posted on 25 October 2024
I had to have emergency surgery to my eye and was so impressed with the swiftness and professionalism of this hospital. All the staff were amazing and really put me at ease. I left with total confidence that I was in good hands. Thank you to everyone at the Hallamshire.
Visited Ophthalmology on October 2024
Review titled Royal Hallamshire Hospital
Replied on 21 November 2024
Thank you ever so much for taking the time to share your feedback about your recent positive experience when you came for emergency eye surgery. We are really pleased to read that you received efficient care and staff were staff were professional and helped put you at ease. Thank you again for your lovely comments - we have shared this feedback with the team. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Great staff and Treatment
Rated 5 stars out of 5
by Barbara Beeley - Posted on 23 October 2024
Had a hip replacement. The surgeon and the team were excellent. The recovery room nurse was very professional then the ward a stayed on all staff were very friendly and efficient. The food was quite good . No complaints at all
Visited Orthopaedics on October 2024
Review titled Royal Hallamshire Hospital
Replied on 21 November 2024
Thank you ever so much for taking the time to share your feedback about your recent positive experience when you came for your hip replacement. We are really pleased to read that you received high quality care and that staff were professional and friendly. We are pleased to read that you also found the food to be good. Thank you again for your lovely comments - we have shared this feedback with the team. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Excellent care
Rated 5 stars out of 5
by Janet Musson - Posted on 16 October 2024
I attend for my eye injections. Whilst the idea of them is quite stressful the staff make the experience bearable. They explain everything, they stick to appointment times and they work quickly but with care. On most occasions you would hardly know that I have had the injection, once or twice a blood vessel has left me with a bloodshot eye, but this is very rare.
Visited Ophthalmology on October 2024
Review titled Royal Hallamshire Hospital
Replied on 21 November 2024
Thank you ever so much for taking the time to share your feedback about your positive experience with your eye injections. We are really pleased to read that you feel well supported by staff and that they communicate well about the procedure. We are glad to read that you feel like you receive high quality care. Thank you again for your lovely comments - we have shared this feedback with the eye clinic team. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Excellent service and care
Rated 5 stars out of 5
by Barbara Beeley - Posted on 03 December 2024
From the Surgeon and all operating theater staff to all the ward staff physio staff people bringing food and drinks round could not fault anyone. The food was even quite good as Hospital food does not get good reviews usually I was quite happy with mine . Very good stay
Visited Orthopaedics on October 2024
Review titled Royal Hallamshire Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback about your positive experience when you recently received surgery at the Royal Hallamshire Hospital. We are really pleased to read that you were treated well by all staff involved in your care. It's great to read that you also thought the quality of the food while you were an inpatient was good. Thank you again for your lovely comments, we appreciate you taking the time to share this feedback. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Entrance to the hospital
Rated 3 stars out of 5
by Anonymous - Posted on 21 October 2024
As it is now impossible to be dropped off outside the main entrance to the hospital, it is really difficult if you are unwell, or have limited mobility, attending appointments is very difficult! The last thing you want to do is to be traipsing all the way along that corridor past the chapel to get to the lifst on A floor, to get to where you need to be in the main hospital! Recently my husband had to park in one of the drop off bays, fetch a wheelchair, wheel me to the lift, go up a floor, wheel me to the main lifts, take me to G floor, then wheel me to G1, where I was being seen as an emergency, leave me, hurry back to the car to find a space before being able to join me on the ward. Frankly I did not want to be left alone at that time as I was very frightened. Also why aren't patients allowed to use the link corridor to the jessop wing? You can only do so if a member of staff takes you, which surely is not a good use of their time . For many of us, the walk outside is just too exhausting!
Visited Gynaecology on September 2024
Review titled Royal Hallamshire Hospital
Replied on 21 November 2024
Thank you ever so much for taking the time to share your feedback about your recent experience of care. We are sorry to read about your difficulties with logistics of getting to your appointment from the drop-off bay. Almost 2 years ago the Trust took the decision to make B Road a pedestrian only area, with vehicular access only being for emergencies. The area was originally closed off for a period to enable structural work to be undertaken. This was reviewed and overall it was felt to have been beneficial and a much more pleasant and safe environment, with the decision then being that the road should remain closed to vehicles. It is recognised that this does put further pressure on A Road and also that access into the main building is through the use of the lifts. We have reviewed options for improving A Road and we are also working with the council to look at improving access from the roads adjacent to the hospital and hope to see improvements in the near future. We do also have welcomer volunteers at our sites who may be able to help with getting you to your appointment from the drop-off location, so you do not have to navigate this on your own or be left alone while your partner finds a parking space. Please do ask our volunteers (in blue t-shirts near entrances) who are happy to help. I have now received some advice from our Estates team to advise patients can only use the link corridor to the Jessop Wing if accompanied by a staff member. This is to ensure safety and security for the Jessop Wing and because the approach corridor from the Hallamshire Hospital building is a staff only access area, meaning that patients cannot enter the area to get onto the link bridge without being accompanied by a member of staff for the security of this area. I hope this information is helpful and provides some clarity on this point for you. Once again we are really sorry to read about your poor experience, and would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Very long and unecessary wait when in pain.
Rated 3 stars out of 5
by Anonymous - Posted on 30 September 2024
My appointment in the day assessment pain clinic today was 10 30 am. A very busy time for traffic and parking at the hospital. My procedure took place at 3pm. Why get you there at 10 30 am when the procedure was never going to happen in the morning? A very long and boring wait in uncomfortable chairs when we are in pain after all. They could have told us we wouldnt have the procedure until the afternoon.
Visited Pain Management on September 2024
Review titled Royal Hallamshire Hospital
Replied on 21 November 2024
Thank you ever so much for taking the time to share your feedback about your recent experience of care. We are sorry to hear about the long wait you experienced between your arrival and your procedure taking place. The current process for the service's theatre lists (for patients coming for procedures) is that all the patients on the list are asked to arrive at the same time to enable the consent process to be completed for all patients before the procedures take place. Unfortunately, this does mean that some patients have to wait for some time before their procedure. This process is the same as is used in a number of other areas, but the pain clinic team are keen to learn from other areas across the Trust to understand if a more efficient system that they could learn from could be used, so are going to explore options for improving this for patients. The team will also link in with the team responsible for the waiting area to share the feedback about the chairs and to explore any further support which could be provided to patients who have longer waits. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Radiology MRI Department
Rated 5 stars out of 5
by Philip Bird - Posted on 26 August 2024
My experience was one of efficiency and excellence. I found the staff to be professional and double checking to ensure my personal details are due treatment as programmed were correct. I only have the highest praise for the department.
Visited Neurosurgery on August 2024
Review titled Royal Hallamshire Hospital
Replied on 21 November 2024
Thank you ever so much for taking the time to share your feedback about your recent positive experience when you attended for an MRI. We are really pleased to read that you received efficient care and that staff were thorough and accurate in ensuring everything was correct. Thank you again for your lovely comments - we have shared this feedback with the MRI team. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Outstanding care
Rated 5 stars out of 5
by Alnaar Clayton - Posted on 17 August 2024
I recently spent three weeks at Halamshire Hospital in Sheffield, and I cannot express enough how impressed and grateful I am for the exceptional care I received. From the moment I was admitted, I was looked after by an outstanding team of professionals, including doctors, consultants, neurologists, nurses, and all the supporting staff. Their expertise, dedication, and compassion were evident in every aspect of my treatment. The hospital is impeccably managed, with a highly professional and supportive staff who went above and beyond to ensure that all patients were comfortable and well cared for. The environment they create not only aids in physical recovery but also helps ease the anxiety that often accompanies hospital stays. The level of personalized care I received made a significant difference in my experience and contributed greatly to my sense of well-being. Halamshire Hospital is a model of excellence in healthcare, and I am deeply appreciative of the remarkable work they do for their patients. Thank you to the entire team for your tireless efforts, kindness, and the exceptional service you provide. Your commitment to patient care is truly commendable.
Visited Neurology on July 2024
Review titled Royal Hallamshire Hospital
Replied on 21 November 2024
Thank you ever so much for taking the time to share this lovely feedback about your recent positive experience when you were an inpatient. We are really pleased to read that you felt you received high quality care and staff across the multi-disciplinary team treated you with kindness and compassion. We are really pleased to read you felt well-supported during your inpatient stay. Thank you again for your lovely comments - we have shared this feedback with the neurology team. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust