Royal Hampshire County Hospital
Romsey Road, Winchester, Hampshire, SO22 5DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor care!
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
Bought my daughter who is 12 up to accident and emergency as she was in lots of pain abd somehow it looked as if sge had dislocated her collerbone as her shoulder was mishappen to the other! We arriced at 10.30pm and waited for quite some time then called to triage where it felt like we were an inconience!! We then eventually were called in to see the doctor who did not do a proper examination, and no xray which she should of had. The manner from the doctor was rude and unhelpful and we were made to feel like we were wasting his time! No care at all! Sent home with no real idea as to whats wrong, daughter still has a mishappen and bulge bony area on her collerbone and still in pain!!! Would not reccomend.
Visited Accident and emergency services on December 2022
Review titled Royal Hampshire County Hospital
Replied on 07 December 2022
I am so sorry to hear about your daughter’s recent experience. That is not what we would want for any of our patients. Please do contact the customer care team so we can follow-up with you directly. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. I have also shared your feedback with the clinical leads of the emergency department so that they are aware of your experience. We do try and learn from all feedback, and we do appreciate you letting us know about this so that we can improve things for future patients. Kind regards Alex Whitfield Chief Executive
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Review titled Great medical procedure
Rated 5 stars out of 5
by David Harris - Posted on 20 February 2023
Medical procedure undertaken, catheter placement undertaken, Question answered fully and information given. All undertaken in a professional, competent manner.
Visited Accident and emergency services on December 2022
Review titled Royal Hampshire County Hospital
Replied on 08 March 2023
Dear David, Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care your received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with my colleagues who provided care and treatment to you. I know they will be greatly encouraged by your words. Thank you once again for your feedback, it is appreciated. Kind regards Julie Dawes Chief Nurse
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Review titled Urgent Community Response
by eagleny79 - Posted on 07 December 2022
Following a fall at home and a call to 999 for assistance it was recommended that I call 111 to speak to a doctor. I had a home visit from a GP who started immediate Community Response visits. I had been feeling generally unwell for almost 2 weeks and the support I was given was superb. Sadly within 24hrs it was deemed necessary to be admitted to hospital where I stayed for just over 3 weeks. However, the prompt response to my medical needs at home was exceptional and various aids were delivered to my home address at very short notice. The medical care I received helped me to remain at home initially and I was very grateful for this support. The nurses that did come in to see me at home were caring and supportive and this helped tremendously as I was naturally very frightened and vulnerable. Having to be admitted to hospital via A&E when an ambulance was sent for me I was then admitted to hospital for over 3 weeks to locate and treat various infections that were discovered.
Visited November 2022
Provided by Care opinion
Review titled Royal Hampshire County Hospital
Replied on 21 December 2022
Thank you for taking the time to share your recent experience with us. It is lovely to hear of the responsive and compassionate care that you received from so many people, both within the Royal Hampshire County Hospital and in the community. This really does reflect the high standard of care we strive to provide to all our patients. I will share your feedback with the clinical leads for our hospitals, I know they will be encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield Chief Executive
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Review titled Audiology dept superb
Rated 5 stars out of 5
by Kim - Posted on 18 November 2022
My hearing aid broke just before I was due to go on holiday. The Audiology dept went out of there way to fix it for me. It has made such a difference to my holiday. The ladies on the Outpatient Reception were also extremely helpful in assisting me. Thank you.
Visited Don't know on November 2022
Review titled Royal Hampshire County Hospital
Replied on 28 November 2022
Dear Kim Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with all those in the audiology department of the Royal Hampshire County Hospital, I know they will be greatly encouraged by your words. I do hope you have enjoyed your holiday and thank you once again for taking the time to provide feedback. Kind regards Alex Whitfield
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Review titled Superb service and treatment
Rated 5 stars out of 5
by Stuart Jones - Posted on 19 October 2022
I visited the Orthopaedic department of RHCH today and was stunned by just how good the service was. I'm rarely a visitor to hospitals (thank goodness) and hear so much bad press regarding the NHS. I was attended to by a Nurse, a Registrar and a Consultant. Each of them had impeccable manner and the service felt of a really high quality and not rushed in any way. I was thoroughly consulted regarding my issue, and they gave great explanations as to the cause and solutions. I cannot imagine one could receive better service than this anywhere. Many thanks
Visited Orthopaedics on October 2022
Review titled Royal Hampshire County Hospital
Replied on 08 November 2022
Thankyou for taking the time to share your recent experience of our services. It is lovely to hear of the care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the orthopaedic services team at the Royal Hampshire County Hospital. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is always appreciated. Kind regards Alex Whitfield
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Review titled Rude and condescending
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
I went to the A&E after having pain in my wrist. The receptionist and triage nurse was wonderful and couldn’t rate them highly enough. However when I was seen by the ENPs. They were nothing but condescending and rude. I was trying to engage in small talk with them, and was just getting blanked and got the impression they were just annoyed with me being there. I also asked them if they knew what the extent of my injury was, to the point where they stated along the lines of “that’s not our job” I could have and still have a ligament or tendon tear? Which I know needs to be investigated to understand the severity. Terrible empathy
Visited Accident and emergency services on October 2022
Review titled Royal Hampshire County Hospital
Replied on 19 October 2022
Thank you for taking the time to provide feedback of your recent experience. Providing compassionate care is crucial to the way we care for our patients and I am sorry to hear that this was not reflected in your recent experience of our emergency department. Your feedback has been shared with the clinical leads for the emergency department and they will discuss it at their team meeting. Please do contact our customer care team so that we can follow-up with you personally as well. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. If you still have concerns around the pain in your wrist then please do seek further help, either from your GP, through 111 or for urgent support then do come back to the hospital. I do hope that you will have a different experience should you need to use our services again. Kind regards Alex Whitfield Chief Executive
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Review titled Outstanding treatment
Rated 5 stars out of 5
by Terence Bailey - Posted on 12 October 2022
Following a procedure on 21 sept I had to return to the dermatology department to have the dressing changed and wound cleaned on a regular basis. The sister who treated me was superb , extremely caring kind and punctual . I am most grateful to her she is a credit to the hospital and her profession. I would nominate her for a award if such a scheme exsists.
Visited Dermatology on September 2022
Review titled Royal Hampshire County Hospital
Replied on 11 November 2022
Thank you for taking to the time to share your recent experience of our dermatology services. It is lovely to hear of the compassionate and efficient care you received, this really does reflect the high standard of care we strive to provide to all our patients. If you would like to nominate the nurse who provided care and treatment to you for a Wow! Award you can do so here https://hampshire.thewowawards.co.uk/. The Wow! Awards enables us to recognise and say thank you to staff who are dedicated to our core values. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Such amazing care
Rated 5 stars out of 5
by Katie - Posted on 03 September 2022
The care we had for our toddler when we arrived late Monday evening was amazing. They reacted quickly and were kind and attentive. As parents we were scared and they reassured us and gave us information without asking despite how busy they were. We were transferred to a ward and again I felt we were safe and well looked after. Thank you WCH!
Visited Accident and emergency services on August 2022
Review titled Royal Hampshire County Hospital
Replied on 06 September 2022
Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the compassionate care that you and your daughter received, in particular how reassured you were both made to feel. This really does reflect the high standard of care we strive to provide to all our patients and their families. I would like to assure you that your kind feedback has been shared with the clinical leads of the emergency department and child health department at the Royal Hampshire County Hospital. I know they will be greatly encouraged by your words. I do hope your daughter has made a good recovery and thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield Chief Executive
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Review titled A&E Visit
Rated 5 stars out of 5
by Tony - Posted on 22 August 2022
Excellent fast treatment - in and out in 40 minutes on a Sunday afternoon. Visited with infected finger, seen, treated and released so quickly, a most satisfactory visit
Visited Accident and emergency services on August 2022
Review titled Royal Hampshire County Hospital
Replied on 30 August 2022
Thank you for taking the time to share your recent experience with us. It is lovely to hear of the efficient care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of the emergency department at the Royal Hampshire County Hospital. I know they will be greatly encouraged by your words. Thank you again for taking the time to share your experience with us. Alex Whitfield Chief Executive
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Review titled NHS savaged by press but Winchester Hospital is a star
Rated 5 stars out of 5
by Chester - Posted on 27 August 2022
Driven to A&E with 'tummy ache' on Saturday afternoon and after short wait had loads of tests. All of the staff friendly ,concerned and extremely helpful. They were magnificent, I thought. Taken to Bartlett for 4 nights and again received the same warm welcome and nothing was too much trouble for anyone. Sure, it would be possible to criticise the odd thing that went wrong but the staff always worked hard to put things right. They also do great credit to the leadership in this hospital.
Visited General Surgery on August 2022
Review titled Royal Hampshire County Hospital
Replied on 06 September 2022
Dear Chester Thank you taking the time to share your recent experience of our services. It is lovely to hear of the compassionate care you received, in particular how our staff worked hard to rectify issues that arose. This really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your feedback has been shared with the clinical leads of the emergency department and Bartlett ward at the Royal Hampshire County Hospital. I know they will be greatly encouraged by your words. Thank you once again for taking the time share your experience with us. Kind regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust