Royal Lancaster Infirmary
Ashton Road, Lancaster, Lancashire, LA1 4RPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Room for improvement
Rated 3 stars out of 5
by Anonymous - Posted on 16 October 2024
Front desk and waiting room support was lovely. Quite admirable. Sadly, I experienced very different practice during my face to face treatment. I was seen by a fully trained clinical nurse. She expressed very strong verbal and visual displeasure that a Consultant her own colleagues had referred me to, had responded with written recommendation for acute joint pain-management. The consultant, an eminent professional in his own right, had as requested by her own department based his findings on MRI and x-ray work on request if her own department. It was nevertheless impressed onto me in tones of unfair chastisement and lack of joined up thinking at my RLI rheumatology appointment, that the overarching purpose of any rheumatology service is to assess/warrant and gain patient consent to biologic drug trialling, in isolation. She advised she would further objections at a multidisciplinary review, absent of the documentary medical information provided at this appointment from the Consultant and equally absent of any consenting patient.
Visited Rheumatology on October 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Julia mcclements - Posted on 17 September 2024
I was advised to attend A and E today. I arrived and was treated with compassion and dignity by all staff from start to finish. I cannot thank the staff enough for my experience as they were so thorough and caring and listened intently to what I said. I will recommend the lovely staff in A and E to anyone who I feel needs their care . Thanks so much for your help and support today you were all brilliant.
Visited Accident and emergency services on September 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Efficient treatment
Rated 5 stars out of 5
by Peter - Posted on 07 September 2024
Had a fall in Lancaster and walked into AE and was treated very quickly in the minor injuries unit. Staff were very kind and efficient. Thank you.
Visited Accident and emergency services on September 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Extremely grateful
Rated 5 stars out of 5
by Glynis Wendy Hilling - Posted on 08 August 2024
I visited the dermatology department a lancaster royal infirmary yesterday. From the moment I arrived, the lady in reception, the doctor and the nursing staff all made me feel extremely welcome. I had two visiting specialist nurses with me and they were very impressed how friendly and knowledgable everybody was. I have been really nervous to attend hospital for biopsies, but the friendliness of the staff at lancaster always puts me at ease when I arrive. Please thank everybody who helped me yesterday. It’s lovely to know that with a rare condition, I have help locally rather than travel miles for my day to day care. I also know that any treatment I receive is necessary treatment. It said on here I cannot mention names so I will have to rely on the people concerned knowing this is for them The only criticism I have is that it is so difficult to find somewhere on the websites just say something positive about the hospital visits. It’s taken me ages to find this page. It seems it’s very easy to complain but not easy to put something nice. When I clicked on find a local hospital service near me, it took me to preston and my postcode is lancaster. I just wonder how many people give up before they can find this page. Also, it does not allow capital letters and it’s nearly impossible to use speech to type without it putting in capital letters. Please make this more disabled user friendly. Some of us cannot use our hands to type
Visited Dermatology on August 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Margaret - Posted on 07 August 2024
I attended A and E today and was referred to the minor medical unit. All staff were very helpful and I only waited a few minutes to be triaged. I waited about 10 minutes to see a Doctor which is very good. The Doctor I saw was professional, exceptionally thorough in obtaining all the details about my eye problem and courteous. A brilliant service.
Visited Accident and emergency services on August 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2024
Thanks to the staff in A and E who treated Mum with respect and great care last night, enabling her to get back to her home environment as quickly as possibly .
Visited Accident and emergency services on August 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Exceptional team
Rated 5 stars out of 5
by Paula D - Posted on 04 June 2024
Excellent communication. Seamless in their teamwork which gave me confidence when I was scared. Very reassuring about the procedure and what to expect. Informative at the appropriate level of detail. Respected my privacy and dignity at all times. Superbly included the students in what they were all doing - looked like a great learning environment. At the end of the procedure the Dr even drew a simple diagrammed to aid understanding which was much appreciated. Everyone explained next steps really clearly. Although I could see how busy the department was, it was friendly and kind. The nurses were informative and made the ending of the appointment make sense rather than feeling rushed. Thank you to all.
Visited Gynaecology on June 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Main switchboard
Rated 3 stars out of 5
by D Robinson - Posted on 19 June 2024
I have telephoned the main switchboard this morning on 9 occasions over 30 minutes and on 9 occasions it has rung out and cut off. When I finally got a response I was told they were busy. As the main general hospital serving a huge population I find this banal answer quite frustrating and unacceptable. This does not inspire confidence. Vey disappointed with the main switchboard service.
Visited Don't know on June 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by tahir siddique - Posted on 08 May 2024
I had shoulder injury admitted same day treatment same day one day they took for my safety to monitor pain I wish no body get injured but there humanity I was treated like I'm travelling aeroplane they were air hosts excellent fast service if someone need to go go Lancaster hospital regards siddique
Visited General Surgery on May 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Thoughtful and kind practice
Rated 5 stars out of 5
by Paula D - Posted on 04 June 2024
Thank you A & E for taking care of me after my trip to my local pharmacy for advice was referred to my doctors surgery who then referred me to A & E. you were all so busy but still thorough, kind, explained things so I didn’t feel panicked, kept me informed, and treated me with respect.
Visited Accident and emergency services on May 2024
Royal Lancaster Infirmary has not yet replied.
Information supplied by University Hospitals Of Morecambe Bay NHS Foundation Trust