Royal Lancaster Infirmary
Ashton Road, Lancaster, Lancashire, LA1 4RPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Brenda Tyler - Posted on 15 July 2023
I had a successful Parathyroidectomy surgery on 10/7/23 all went well and I am recovering well now at home , I am so grateful to all the RLI staff that treated me from start to discharge you are amazing caring people especially my Consultant and all on ward 33 Thank you God Bless you all
Visited Ear, Nose & Throat on July 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Great Team & Positive Experience
Rated 5 stars out of 5
by Anthony Beech - Posted on 17 July 2023
I had to visit A&E with a wound for which a sticking plaster would not do and want to thank the team there for dealing with me so quickly and efficiently, especially to the friendly, kind and excellent Dr who stitched me up with minimum fuss and maximum skill. I am very grateful to you and wanted to say thank you for the fantastic job you do.
Visited Accident and emergency services on July 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Chris perrin - Posted on 18 November 2023
I Was taken ill and rushed by ambulance to RLI where it as found after test i had full blown sepsis and was very ill ,i was in A and E then the acute ward and then Ward 22 in the Lancaster suite , and in each ward i cannot thank them enough for the treatment and care received , I am still on the road to recovery but think how things could have been so different if it had not been for everyone involved in my care and attention from the ambulance crew to the doctors, nurses ,clinical support workers . A Massive Thank you
Visited Don't know on July 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Christine Widdowson - Posted on 12 July 2023
I'd like to thank the staff in the A&E and minor injuries unit for looking after me so well following a fall. I was seen very quickly, dealt with efficiently and all staff were friendly and helpful. thank you.
Visited Accident and emergency services on June 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Brilliant friendly team
Rated 5 stars out of 5
by Glenys Lord - Posted on 07 June 2023
To the Matron I cannot praise the staff at the A&E and the emergency department, my experience was great and I was really taken care of from start to finish. Thanks again for being so caring x
Visited Accident and emergency services on June 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Fantastic
Rated 5 stars out of 5
by Mark Andrew Cornthwaite - Posted on 26 June 2023
I was admitted to ward 37 early hours on Sunday morning after being treated in Casualty. From the very first day on the unit I was amazed at how friendly all the staff were, nothing was to much trouble for them. All the staff, from the nurses to the general staff like the cleaners were all very friendly. Every Doctor I saw was the same, they each did there best to help me. Then there is the food, all I can say about that is wow, they go that extra mile to make sure the food you get is of high quality and again, not request is too small, if there is something not to your liking, just tell them and it is sorted. I have spent a lot of time in the RLI, and I can say with all honesty, this hospital ward outshined during my time there this time. I would give them 100 out of 100. Thank you everyone at Ward 37, I've never ever felt bad to have to leave my time with the staff was fantastic, thank you. Mac...
Visited General Surgery on June 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled A &E
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2023
Went into A & E after a fall and everyone who attended me was extremely knowledgeable and helpful and kind. Cannot fault anyone or anything.
Visited Accident and emergency services on May 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Horrendous triage
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2023
You are triaged at a window in the waiting room, highly distressing having too give personal details and medical details in front of a waiting room full of people.
Visited Accident and emergency services on May 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Very great
Rated 5 stars out of 5
by Jenny Fenu - Posted on 14 May 2023
starting from the doctors, nurses, kitchen assistants, reception, without removing any of those who work there. They know how to be close to you and do not let go of your hand, there are no words to describe the good that these people do for others. Heartfelt thanks
Visited Gynaecology on May 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Worst Triage
Rated 2 stars out of 5
by Anonymous - Posted on 28 May 2023
Went to A E due to severe allergic reaction. When called to Triage nurse she was sat behind extension of reception desk. No checking of symptoms ie swelling of feet ankles, fingers, face and wheezing. How can you triage people sitting on a chair behing a screen. You have to tell her your symptoms with everybody listening in the waiting room, No privacy.
Visited Accident and emergency services on May 2023
Royal Lancaster Infirmary has not yet replied.
Information supplied by University Hospitals Of Morecambe Bay NHS Foundation Trust