Royal Oldham Hospital
Rochdale Road, Oldham, Lancashire, OL1 2JHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent team
Rated 5 stars out of 5
by Paula Winnick - Posted on 06 December 2024
My very frail elderly Father, who has a diagnosis of dementia, was taken by ambulance to A&E at Oldham today. Dad had a serious head injury from a fall. The care and support that was provided in A&E was outstanding!! I could see how busy the staff were but they provided such a caring approach to help my Dad understand everything that was needed. The Doctor who completed the clinical examination and supported Dad whilst there today was the best Doctor I have ever seen care for my Dad. I wish I could name this Doctor as he deserves to be nominated for an award and I would like to be the person to give it him. It’s been such a traumatic day for my Dad and some of the nurses assisted Dad with personal care and they were wonderful. I cannot thank you all enough for how well you cared for my Dad today and I’d also like to mention a lady (think she was a radiographer) who helped me with Dad whilst having his x ray. It was so distressing for Dad but she helped him and gently encouraged him and she was such a great support to me too when I became upset. She hugged me which was so kind of her at a time I really needed some support. Thankyou to everyone that helped my Dad today. Superb medical staff who clearly work hard to save people’s lives and help them at a time they need it the most. I really hope you all see my review. Sadly as my Dad is so poorly now he isn't able to say this, but I know he would have been so grateful for the kindness you all provided today.
Visited Accident and emergency services on December 2024
Review titled Royal Oldham Hospital
Replied on 08 December 2024
Dear Paula Thank you so much for taking your time to share the experience of your fathers experience in A&E and the x-ray department at the Royal Oldham Hospital following his unfortunate fall. We are delighted to hear you felt the team who provided care were excellent and that they were caring, providing all the necessary encouragement and support your dad needed. We will escalate your kind and grateful review to the senior leadership team so that all the staff involved in your care can be recognised, we are sure they will be thrilled to know they made a difference. We wish your dad a swift recovery. Kind regards The Patient Experience Team
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2024
My mum was brought to the hospital today and has attended the A&E department. I would like to commend every member of staff in the resus department for their attentiveness, care, friendliness, skills and dedication to my mum. Can't thank them enough!
Visited Accident and emergency services on December 2024
Review titled Royal Oldham Hospital
Replied on 11 December 2024
Dear Patient Thank you so much for taking the time to share the experience of your mum when she attended A&E at The Royal Oldham Hospital and awarding us 5 stars! We always aim to deliver timely person-centred care and so we were delighted to hear that you felt the Resus team were attentive, caring, friendly and dedicated. We have shared your comments with the senior leadership team so that the Resus staff can see your grateful comments, we know it will be important for them to know you were happy with the care they delivered to your mum. Kind regards The Patient Experience Team
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Review titled AMU bay 3
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
I was admitted to A&E via NHS111. After initial diagnosis I was moved to BAY3AMU The staff are respectful and very caring They allowed my wife who is also my unpaid carer to stay. I have the upmost respect for the staff who cared for me. The ward was spotless clean, the food was varied and appetising. A big shout out to one particular nurse who went above and beyond what was expected in order to make the stay (3days) pain fee and comfortable.
Visited General Medicine on October 2024
Review titled Royal Oldham Hospital
Replied on 24 October 2024
Dear Patient Thank you so much for sending this lovely feedback about your inpatient stay on AMU bay 3. We were delighted to hear you felt the care was worthy of 5 star rating and that our staff were caring and respectful to both you and your wife. Also that you felt the environment was clean, the food was good and you remained pain free throughout your stay. Your kind comments will be shared with the senior leadership team as it will be important for them to know what a difference the staff made to your experience. Kind Regards The Patient Experience Team
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Review titled Remarkable Service
Rated 5 stars out of 5
by Alan Ormerod - Posted on 25 October 2024
Had to visit A&E by ambulance with severe back pain. The attention/service I received was just first class. I was there for many hours but this was due to all the different assessments/treatment I required. We are ever so lucky to have the nhs. Well done Royal Oldham Hospital despite the many problems they encounter. Well done Royal Oldham Hospital
Visited Accident and emergency services on October 2024
Review titled Royal Oldham Hospital
Replied on 27 October 2024
Dear Mr Ormerod Thank you for your 5 star rating and positive feedback following your experience at A&E. We appreciate your kind feedback following your attendance via ambulance for your back pain. We were delighted to hear you felt that team which treated you were first class. We will escalate your grateful comments to the senior leadership team so they can ensure colleagues involved in your care are recognised. Your feedback does help to keep our standards high and rewards our colleagues to know patients are satisfied with the care they deliver. Kind regards The Patient Experience Team
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Review titled Staff Being Rude
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2024
My dad went to the hospital and undertook surgery. The nurses in ward 12 were extremely rude and bothered by my dad's presence, especially the diner staff who gave him burnt bread and told him it was fine to eat it. However there was only 1 really nice staff, she was young and white with glasses, seemed really sweet and the only non-rude staff there.
Visited Urology on October 2024
Review titled Royal Oldham Hospital
Replied on 24 October 2024
Dear Anonymous We were sorry to hear that you felt your dad had a poor experience when he attended ward 12 for surgery and that you felt staff were not courteous which does not align with our trust values. All feedback is important to us, and we take your comments very seriously. Our aim is to always deliver high-quality person-centred care and we are disappointed you did not feel this was not the case and we are keen to look into this matter further. As you comment is anonymous it is difficult for us to comment further, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, or email: pals@nca.nhs.uk. Your care episode can then be identified and we can investigate your concerns properly. In the meantime, we will forward your comments to the senior leadership team for them to review and we look forward to hearing from you soon. Kind regards The Patient Experience Team
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Review titled Amazing Care
Rated 5 stars out of 5
by Kathy Croker - Posted on 02 December 2024
I came into A&E via ambulance following a serious fall. From the paramedics who attended, to all the staff that cared for me, I felt safe and heard. I was looked after on the High Care Unit for 24 hours before being moved to the Trauma Centre at Salford. The Doctor and Nurses who treated me could not have been more caring and compassionate. They worked hard to ensure my pain was brought under control, talked me through everything that was going to happen. I was on flat rest but everybody who came to me ensured I could see their faces which was so important. They all seemed so calm in what felt like a scary situation. I saw on the Discharge Report that the Doctor was an FY1. To think this could have been one of his first ‘experiences’, I wanted to pass on my gratitude to him and all concerned. Thank you for caring.
Visited Accident and emergency services on August 2024
Review titled Royal Oldham Hospital
Replied on 02 December 2024
Dear Service User We are sorry to hear about your recent fall but do appreciate you taking the time to share your feedback regards the care you received from Royal Oldham Hospital A&E and Salford Royal High Dependency Unit. We are delighted to hear that you felt the staff were calm, kind, and caring. We will escalate your grateful comments to the senior leadership team so they can ensure colleagues who were involved in your care, are recognised. We hope the remainder of your recovery goes well. Kind regards The Patient Experience Team
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Review titled Staff were wonderful and reassuring
by Dylan217 - Posted on 15 September 2023
Relaxed, well looked after, staff were wonderful and reassuring before and after care was really good . Staff explained in detail what was happening before surgery and after. Cannot fault anything.
Visited September 2023
Provided by Care opinion
Review titled Royal Oldham Hospital
Replied on 11 October 2024
Dear Dylan217 Thank you so much for taking the time to share your experience of surgery at Royal Oldham, your feedback is very kind and important to us. Please accept our apology for such a late response to your post, this is due to a technical problem which has meant we have only just seen your comment. We will ensure the surgical team are aware of your feedback, which we are sure they will be delighted to see. Kind regards The Patient Experience Team
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Review titled Cardiologist's Poor Treatment of a patient
by Letjr67 - Posted on 11 July 2023
I was admitted to A& E Oldham Royal Hospital in April this year ( 2023) . When I was discharged, the Dr requested a follow up appointment with Cardiology. I had another eco cardiogram done and when the Dr discussed the results with me, I told them that I had been experiencing pain on the side which has been lasting for a few weeks now and would not go away. Their response was dismissing it and advised me to take Ibuprofen tablets. On the next few days that followed, my pain got worst to the point where I was struggling to breathe and the pain had spread to the centre of my chest as well. I got really scared, so I called the Cardiology Depart, left an urgent message on their voicemail requesting to speak to the Dr, discuss my concerns and maybe get prescribed some medication. As I did not heard from them, I had to call NHS 111 and an ambulance took me to the hospital where I had a check up, given some medication and sent me home. Two days later I received a bad written dictated letter from the Dr at cardiology stating that they were sorry that I had been experiencing recurrent symptoms and that I had now been discharged from his care and sent back to my GP. They added that should I experienced further symptoms in the future, my GP would have to make a new referral to the Cardiology Department again. I am so extremely shocked, disappointed and angry at the lack of professionalism and care shown by this Dr, that I am totally speechless, to say the least. I am really concerned with the poor service and treatment to their patients and the risks we might be put at due to this.
Visited July 2023
Provided by Care opinion
Review titled Royal Oldham Hospital
Replied on 11 October 2024
Dear Letjr67 Please accept our apology for such a late response to your post, this is due to a technical problem which has meant we have only just seen your comment. We appreciate the concerns you raise were some time ago and hope the issues with your care have been rectified. If not, we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, or email: pals@nca.nhs.uk. The team can identify your care episode and investigate and report back with the details on how to move your care forward. Kind regards The Patient Experience Team
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Review titled The staff was really caring and supportive
by Princess22 - Posted on 29 June 2023
The staff was really caring and supportive. I would like to thank all the nurses for taking care of me.
Visited June 2023
Provided by Care opinion
Review titled Royal Oldham Hospital
Replied on 11 October 2024
Dear Princess22 Thank you so much for taking the time to share your experience of care at Royal Oldham Hospital, your feedback is very kind and important to us. Please accept our apology for such a late response to your post, this is due to a technical problem which has meant we have only just seen your comment. We will ensure the staff are aware of your feedback, we know it will be import to them to know that they made a difference. Kind regards The Patience Experience Team
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Review titled Accident and emergency reception
by cyclonedt84 - Posted on 25 January 2023
Whilst I was waiting in A&E a young child, who looked to be aged about 8 years old, was used to interpret for an adult at the reception desk. Reception staff spoke very loudly and slowly to the adult and child in English and other people waiting to be seen could hear. This included reprimanding them for not having the current address recorded correctly on the system.
Visited January 2023
Provided by Care opinion
Review titled Royal Oldham Hospital
Replied on 11 October 2024
Dear Cyclonedt84 Please accept our apology for such a late response to your 2 posts, this is due to a technical problem which has meant we have only just seen your comments. We appreciate the concerns you raised were some time ago however we have escalated your feedback regards the conduct of reception staff regards translation and management of the queue of patients waiting to the senior leadership team within our Urgent and Emergency Care Team for review. All feedback is important to us, and we are sorry you did not witness the high-quality person-centred care we aim to deliver on every occasion. We do appreciate the time you took to provide us with your comments, which we are confident the team will act on. Once again, we are sorry it has taken us so long to respond. Kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust