Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Wonderful Care and Wonderful Staff !
Rated 5 stars out of 5
by Mrs C E GRANT - Posted on 09 August 2024
I cannot express enough how thankful I am to everyone in whose care I was , before and after my very recent incarcerated hernia repair Op. ( I was not a cancer patient but it was the Colorectal Surgical dept, there doesn't appear to be an option to choose this dept on the lists of depts ! ) The Lead Consultant Surgeon,the Anesthesist and all the Nursing Staff in whatever their job title carried were excellent, not only in using their skills to give me the very best care but, also in the way they were always so very encouraging,assuring and so obviously dedicated to their Profession. I was a nervous patient, no one normally goes into hospital gung ho! everyone is nervous but I was especially so, until my Consultant put me at my ease by his approachable and very kind,gentle manner He talked with me, not at me and listened and did not make me feel rushed or unable to confide my fears with him. Likewise the Anaesthetist who was extremely patient and kind and explained everything again without me feeling rushed . The manner of these 2 brilliant professionals and the help they gave to me was so overwhelming and an answer to prayer. And it was,after my Op a blessing indeed to be admitted onto Ward 11 ( Ward that admits patients straight after the recovery dept) . The Staff there also made sure that the atmosphere in the bays were kept calm and although they were kept busy every patient was treated with excellent care,kindness and encouragement. All this was done by them in the most cheerful,reassuring way. They must have been exhausted sometimes after their 12 hour long shifts, but we patients were not affected by this as the Nursing Staff were always the same with us, never hesitant to listen ,on the ball and always there to help in every way,when and where needed. I cannot fault in any way those in whose care I was in. This recent experience as an in patient has certainly reassured me that we must be so very grateful and supportive of this marvellous service,unlike any other Country and fight to save it! The Only negative point about my hospital stay and I must say, this latter part is only because I'm a very fussy eater,is that I found the majority of the meals not to my liking and that the portions were far too big and quite daunting, especially just after a major Op. There must be alot of food wastage when for example what appears to be a whole can of beans or stack of carrots or whatever are not eaten by the patients who are like myself put off either by the size of their main meal or the presentation and sometimes taste of it. However in the grand scheme of things what is most important is that , whilst in hospital you receive the best care and be discharged when fit knowing that you did in fact receive The Best Care given by those who Care and take pride in their Profession doing so with their patient first and foremost in mind. Thank You Everyone for my care end of July 2024 until my discharge on 08/08/2024.
Visited Colorectal cancer services on August 2024
Royal Preston Hospital has not yet replied.
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Review titled Urgent appointment
Rated 1 star out of 5
by Lee lowe - Posted on 01 August 2024
Was told I needed an urgent appointment 2 weeks ago. Now it looks like I am on an 18 week waiting...... hate to see what non urgent is like......
Visited Colorectal cancer services on July 2024
Royal Preston Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Don Hagger - Posted on 20 July 2024
I was taken ill on a journey from the south of England to the north of Scotland and directed to Preston Royal Infirmary by 111. The service I received was fantastic. Everybody was friendly and helpful. I was kept informed all the way through as to what was going on. My treatment was exceedingly thorough. I can’t thank all your staff even. Receptionist, triage team, blood takers, ECG, Cat Scan and the doctor and all the other staff who helped and I didn’t meet Don
Visited Accident and emergency services on July 2024
Royal Preston Hospital has not yet replied.
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Review titled Horrible service and very dirty wards
Rated 1 star out of 5
by Concerned tax paying patient - Posted on 10 July 2024
The neurology wards of this hospital that I experienced today are disgusting - very dirty and the air filter vents full of dirt. Doctors are too busy to speak to patients and a variety of healthcare assistants wander round with no clear purpose. I tried several times to talk to the doctors on call but they kept saying they would come but didn't. The patient in the bed next to mine was served mouldy toast for breakfast. Absolute disgrace.
Visited Neurology on July 2024
Royal Preston Hospital has not yet replied.
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Review titled Urgent Care Services
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2024
I visited the urgent care department after contact with the 111 service the day before. My daughter had been suffering with earache for a few days. The 111 service was brilliant and after assessing her we decided I could access the urgent care centre if she was still in pain the next day. The triage nurse at Preston was questioning me about why I hadn't taken her straight to the GP on the first day of symptoms. Then I wouldn't be accessing their service at the weekend. I was quite upset with this attitude. The doctor was brilliant however.
Visited Accident and emergency services on July 2024
Royal Preston Hospital has not yet replied.
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Review titled An excellent experience
Rated 5 stars out of 5
by Graham Darwen - Posted on 11 July 2024
I had reason to visit a&e recently with a cardiac issue. The consultants, Doctors and nursing staff provided excellent care. (Both Medical & Cardio) After tests,scans etc I was transferred to the aau, where, that same level of care & consideration from all staff continued till my Discharge. Thank you all again for your care and consideration.
Visited Accident and emergency services on July 2024
Royal Preston Hospital has not yet replied.
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Review titled Excellent Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
Staff were brilliant. Efficient and very informative and caring. You can tell the staff truly love what they do and it shows. Thank you all for your help! A&E doctor. Urologist and Ward 10 staff all fantastic.
Visited Accident and emergency services on June 2024
Royal Preston Hospital has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Nicola Cooper - Posted on 15 June 2024
AAU team were simply amazing went above and beyond while I was with them. I can't thank them all enough for looking after me. The care they gave was just great from observations to tests they were so caring even though so busy always had time just for a chat and bringing me another brew..They work so hard and deserve recognition for it..once again AAU team thank you.. you made what was a very frightening experience bareable x
Visited Accident and emergency services on June 2024
Royal Preston Hospital has not yet replied.
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Review titled Unfortunate lack of professionalism from a&e staff.
Rated 4 stars out of 5
by Anonymous - Posted on 30 June 2024
Overall a brilliant experience at Preston a&e. I was admitted into majors whilst waiting for a bed on neurology and unfortunately at all hours of the night staff members were shouting inappropriate things across the whole ward without any consideration for the amount of incredibly ill people in bays at 3am following long weight. Honestly, it was such a shame as other than this it would have been a very positive review. The conversations with very inappropriate and some staff (dressed in dark navy scrubs) were too busy talking about their personal lives and going out at the weekend to help patients go to the bathroom.
Visited Accident and emergency services on June 2024
Royal Preston Hospital has not yet replied.
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Review titled Great Team
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
I've just completed four weeks Radiotheraphy at the Rosemere Cancer Centre at the Royal Preston Hospital. I'm 78 and during my daily visit's I was treated with dignity and respect by those professionals involved whilst undergoing my treatment. When I had concerns they were professional in providing me with answers that I could understand so helping me feel a lot easier. From the cheerful receptionists to the radiotheraphy teams I'd like to thank you all and perhaps in six weeks I may see you again.
Visited Urology on June 2024
Royal Preston Hospital has not yet replied.
Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust