Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic team
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2022
I have accompanied my mother for three appointments with the Neurosurgery team in Preston. Without exception, every member of the team has been fantastic. They are all polite, provide clear explanations and have a good sense of humour when it was appropriate for the situation. Thank you for looking after my mother through a difficult time which really helped put her at ease.
Visited Neurosurgery on September 2022
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon, Thank you for providing your lovely feedback based on yours and your mothers experience when attending the Neurosurgery department in recent months. Please be assured that your comments will be shared with the staff and area concerned. Take care
Provided by Care opinion
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Review titled Exceeded expectation
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2022
Today I had an appointment at Royal Preston Hospital ENT department. There was prompt booking in procedure and only a very short wait to be seen. All the staff were extremely professional and friendly. The consultation and investigations I received were reassuring, thorough and professionally carried out. I would recommend this department without hesitation.
Visited Ear, Nose & Throat on September 2022
Review titled Royal Preston Hospital
Replied on 02 October 2022
Good afternoon and thank you for taking the time to provide your lovely feedback and let us know about your experience and observations during your appointment. I can give assurance that your comments will be shared with the staff and area concerned. Take care
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Review titled High quality service and care
Rated 5 stars out of 5
by Rachel Parkinson - Posted on 06 November 2022
I have had surgery on both eyes this year. The standard of care that I have been fortunate to receive has been exceptional. The team who work at Lancashire Eye Centre are dedicated and hard working. The HCA's are thorough in their work and the nursing staff are friendly and patient centred in their work. I felt at ease throughout my numerous appointments and on the admissions when surgery took place. The clinicians I have been in contact with have been professional, knowledgeable and willing to answer my many questions. I appreciate the quality of care that I have had and I am grateful for the care that I continue to receive at Lancashire Eye Centre.
Visited Ophthalmology on September 2022
Review titled Royal Preston Hospital
Replied on 21 November 2022
Good evening and thank you for your lovely feedback. I am so pleased to note that you have had such a positive experience under the care of the Lancashire Eye Centre Thank you for taking the time to let us know about your experience, I can give assurance that your comments will be shared with the department. Take care
Provided by Care opinion
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Review titled Hospital needs overhaul
Rated 1 star out of 5
by Deb - Posted on 17 October 2022
My mother having recently had admission to Cardiology and Ward 18. The staff were incredible and worked so hard. The ward however was very cold with no heating at all. Draughts were coming through the windows and relatives were having to take in extra blankets for the patients in the bay and extra clothing. This is unacceptable in any ward of the hospital but this is heart patients who are already vulnerable. This was reported many times to staff who reported through to maintainence but nothing was recitified. Patients were left all day without hot drinks and relying on visitors taking hot drinks to the ward from the cafeteria. After being discharged, had to attend A&E, a few weeks later. This was the worst experience ever. Waiting room overcrowded, waiting times to be seen by a doctor exceeded over 8 hours and patients left in a cold dirty waiting room for hours on end with no heating on. The nursing staff were over stretched and over worked and unable to cope with the demand, which isnt there fault. Senior management at this hospital need to take a good look at whats happening and put into practice, procedures for the safety and care of the patients and staff as well. Care Quality Commission has rated this hospital as needing improvements. This needs to be adhered to as soon as possible, as their are many failings at this hospital
Visited Cardiology on September 2022
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for taking the time to make us aware of your recent experience when attending Royal Preston Hospital If you wish to discuss your concerns further then please contact the Patient Experience and PALS team by calling 07591988962 or emailing PALS@lthtr.nhs.uk Take care
Provided by Care opinion
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Review titled High quality service and care
Rated 5 stars out of 5
by Rachel Parkinson - Posted on 06 November 2022
I have had surgery on both eyes this year. The standard of care that I have been fortunate to receive has been exceptional. The team who work at Lancashire Eye Centre are dedicated and hard working. The HCA's are thorough in their work and the nursing staff are friendly and patient centred in their work. I felt at ease throughout my numerous appointments and on the admissions when surgery took place. The clinicians I have been in contact with have been professional, knowledgeable and willing to answer my many questions. I appreciate the quality of care that I have had and I am grateful for the care that I continue to receive at Lancashire Eye Centre.
Visited Ophthalmology on September 2022
Royal Preston Hospital has not yet replied.
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Review titled Kind and supportive.
Rated 5 stars out of 5
by David - Posted on 23 February 2024
Over my 2 week stay in the Urology Department. I received not just the necessary care that I required, but an additonal personal kindness from the Doctors and Nurses through to the Health Care Professionals. I would like to thank them greatly for this. Best regards, David.
Visited Urology on September 2022
Royal Preston Hospital has not yet replied.
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Review titled Amazing support
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2022
My mum recently passed in the Lavender unit in Royal Preston Hospital. The nurses were amazing and really supportive, they talked us through everything and they couldn’t have been better. I can’t thank them enough for taking care of her in her final hours, they did everything they possibly could and our entire family is so so grateful for the staff there.
Visited Intensive Care on August 2022
Review titled Royal Preston Hospital
Replied on 18 September 2022
Good evening. On behalf of Lancashire Teaching Hospitals NHS Foundation Trust please may I take this opportunity to offer our sincere condolences to you and your family on the loss of your mother and thank you for taking the time to share your experience at such a difficult time. Take care
Provided by Care opinion
Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust