Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful care
Rated 5 stars out of 5
by Peter Hills - Posted on 24 January 2023
The care I received whilst in the stroke unit at rph, was excellent throughout. The staff were very caring and supportive caring for both my physical and mental wellbeing. The food and facilities were very good.
Visited Stroke on December 2022
Review titled Royal Preston Hospital
Replied on 26 January 2023
Good evening and thank you for your lovely feedback. I am so pleased to note that you had a positive experience and hope you are making a full recovering. Thank you for taking the time to let us know about your experience, and can give assurance that your comments will be shared with these areas. Kind Regards.
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Review titled Exceptional care
Rated 5 stars out of 5
by Gillian Edmondson - Posted on 07 January 2023
Care on Neurosurgery Hdu was exceptional from doctors to HCAs, could not have asked for more. Food not to my taste not a fan of pre boxed salads but that's a minor issue. Consultant registrar who saw me on admission was excellent and did his best to put me at ease, can't remember his name as there was a lot to take in. Would have liked my partner to be with me but he was told he had to leave at the door. Was a little scary hearing what could go wrong when having spinal cord surgery and sat on my own. Anaesthetist who saw me on admission was very good and explained in detail what would be happening in theatre, but there was a lady in theatre inserting the canular who could improve her bedside manner she was a little bit abrupt when the canular would not go in and did not relax me. Not a complaint but at that point I would have happily got off the table and come home. Hospital in need of renovation especially on the trip for Dosa to theatre, peeling paint on the walls and in need of some Tlc. Obviously this did not affect my care which was very good. If I was to comment on one thing to improve it would be that when the doctors come to see you they explain what they are discussing with one another, eg what is a raised blood count and what it means to me as a patient. Only minor observations as my care in the NHS was really good. I should also mention the nurse who dealt with me on pre-admission who was extremely helpful and took time to explain everything in detail. Thank you so much all of you
Visited Neurosurgery on December 2022
Review titled Royal Preston Hospital
Replied on 22 January 2023
Good evening, I hope you are recovering well from your recent surgery. Thank you for taking the time to provide us with your feedback on your recent experience. We really value feedback from our patients. This helps us to look at ways that we can improve and also provide feedback to areas where good feedback has been given. Take care
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Review titled Pharmacy outstanding
Rated 5 stars out of 5
by Sue Highton - Posted on 10 December 2022
The person in the pharmacy organised delivery of medication for Covid and went above and beyond to make sure I received it. I can’t tell you how much that meant to me and wanted to thank them to show my gratitude. That gratitude is also extended to the person who delivered it as well. I wouldn’t have been able to get it in the bad weather and their efforts show how much we should appreciate the NHS and all the people who work hard in it.
Visited Don't know on December 2022
Review titled Royal Preston Hospital
Replied on 17 December 2022
Good morning and thank you for your lovely feedback. I hope you are recovering well and thank you for taking the time to let us know about your experience. I can give assurance that your comments will be shared with Pharmacy. Take care
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Review titled Missing information
Rated 4 stars out of 5
by Gordon Stoddart - Posted on 20 October 2022
I am looking for directions to the fracture clinic and can find no reference to it in the departments list or on the map of the hospital. My father-in-law is 89 years old and with very limited mobility so clarification of where he is to attend is vital.
Visited Orthopaedics on October 2022
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for taking the time to provide your feedback. I am sorry to note your experience which will be shared with our Communications Team. I hope that this situation has now been resolved, however if you still require assistance, please contact our Patient Experience and PALS team via email on PALS@lthtr.nhs.uk or by calling 07591988962. Take care
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Review titled Bad timings
Rated 2 stars out of 5
by Tasneem - Posted on 24 October 2022
Had two phone call appointments where i was waiting around with my phone for over 2-3 hours each. No phone call from the services and then to be told i was rang by a consultant but didnt answer my phone. They also ring whilst inbetween patients. How can this happen whilst you are a working individual
Visited Gynaecology on October 2022
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for taking the time to provide your feedback. I am sorry to note that your poor experience recently. I hope that this situation has now been resolved, however if you still require assistance then please contact our Patient Experience and PALS team via email on PALS@lthtr.nhs.uk or by calling 07591988962. Take care
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Review titled Poor care by your triage nurse
by Marhj36 - Posted on 01 November 2022
I went in with a bad open cut after banging my head in the garage I work at. Being on blood thinners I thought I should go to A&E and get the wound closed up. The lady on reception booked me in fine then I went in to see the triage nurse who didn’t even look at the wound. When I asked them to they said that’s not a priority which I found strange as they couldn’t see it - it was in my hairline. They said nothing about scanning my head. After a total of 10 hours waiting after two separate visits and feeling unwell I left with a 4 inch open cut which wasn’t even looked at. Some staff on reception were so nice but one I found very rude. That is the last time I will go to hospital unless I’m on a stretcher. I know they are busy but to force me home after me feeling unwell with a bad headache and sickness seems wrong and I feel it should be looked into. The triage nurse said nothing to me about any scan so now I’m home with an open cut headache and on blood thinners.
Visited October 2022
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Review titled Royal Preston Hospital
Replied on 20 November 2022
Good morning and thank you for taking the time to provide your feedback. I am sorry to hear about your experience when attending A&E recently. Please contact our Patient Experience and PALS team should you wish us to look into this matter further. Email - PALS@lthtr.nhs.uk Call - 07591 988962 Take care
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Review titled Preston neurology
by horologiumpr75 - Posted on 20 October 2022
My son had a telephone appointment regarding his seizures. The neurologist was the most rude, disinterested, judgmental consultant. My son is so upset at how he was dismissed regarding the seizures. The consultant sighed every time we asked a question. I am absolutely disgusted that people like that can work in a hospital where people just want some help, answers and advice.
Visited October 2022
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Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for taking the time to provide your feedback. I am sorry to note that your son had such a poor experience recently during his neurology appointment. Please contact our Patient Experience and PALS team via email PALS@lthtr.nhs.uk or by calling 07591 988962 should you wish us to look into this matter further. Take care
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Review titled Discharge Service
Rated 3 stars out of 5
by Anonymous - Posted on 27 October 2022
Preston Royal Hospital Discharge Process -There is no explanation from the ward when they move you to discharge lounge, you can be there 5 hours or more, if your in pain your sat in a chair not good if you have back pain. Like myself who had a lumbar puncture. Your family or person who has come to pick you up are not able to wait in discharge lounge, so best not to tell your family to pick you up, if your from another town like myself it’s difficult as no time given to arrange pick up. Not a very good service when you have not been well and want to get home.
Visited Neurology on October 2022
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for taking the time to make us aware of your recent poor experience. If you wish to discuss this matter further, then please contact our Patient Experience and PALS via email PALS@lthtr.nhs.uk or by calling 07591988962 Take care
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Review titled The Best Ever
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
Recently had major bowel surgery. From the minute i was admmited to the minute i was discharged (6 days) the care was first rate, from the ward staff to the surgen, to all on ward 11 you were the greatest, the best, from my wife and myself thank you.
Visited Colorectal cancer services on October 2022
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for your lovely feedback. I hope you are recovering well from your recent surgery and thank you for taking the time to let us know about your experience. I can give assurance that your comments will be shared with the team. Take care
Provided by Care opinion
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Review titled Non response
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
After trying for 2 days to amend an appointment I gave up. The department line was constantly engaged. The auto-attendant on the main number was useless. It's no wonder there are so many failed appointments when they make it so difficult to contact them. A simple email address that someone could respond to would be so simple. Although I knew it was Xray I couldn't leave a comment on Xray as it wasnt an option so had to select dont know.
Visited Don't know on October 2022
Review titled Royal Preston Hospital
Replied on 21 November 2022
Good evening and thank you for taking the time to provide your feedback. I am sorry to note that you had such a poor experience recently when trying to make contact with the Xray department. I hope that this situation has now been resolved, however if you still require assistance please contact our Patient Experience and PALS Team via email on PALS@lthtr.nhs.uk or by calling 07591988962. Take care
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Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust