Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Waiting and more waiting
Rated 2 stars out of 5
by Anonymous - Posted on 27 October 2023
I had a scheduled 15 min appointment that I had waited 6 months for. I waited approximately 25 minutes to be seen, the dr who saw me seemed stumped so sent me to another department. But I had to go to a&e to get to that department. I explained to the receptionist why I was there, and it wasn’t for a&e. I was told to sit in a&e and wait, an hour passed, I was called in to triage and the nurse was treating me as an a&e patient, I explained I was only here to see another unit, the surgical unit, she made a call, said I was right, then told me to sit in the waiting room again. Another 40 minutes passed then I was sent to another department. I explained when I got there why I was there, so the surgical team could have a quick look at my issue and make a plan for another day on some minor surgery. I was told the wait time to see anyone was up to 8 hours. I panicked as I only had childcare for a little while, my disabled father was waiting in the car park as we had to drive 1 hour to get there as we don’t live in Preston. I asked to rebook; they spoke to me like I was crazy for ‘self discharge’ but I tried over and over to explain that I only came in for a 15 minute appointment and I’d not been in the hospital over 4 hours. They told me to wait in the waiting room then someone will call me to rebook. I waiting another hour! I was hungry, thirsty and tired at this point and still no idea how I was going to be fixed up. They eventually agreed I could come in the week after but no guarantee on how long I’ll be waiting to be seen, and this won’t even be for the surgery, so I have to travel two hours both ways again to just have someone look at it. I felt so upset, so messed around. All the staff, nurses including seemed flustered, angry, rushed off their feet, agitated, tired, which of course made them snappy and rude, there wasn’t any care for the patients waiting, no checking we were ok or anything. I know this isn’t their fault, it’s the way the NHS is now. But there has to be a better way that working these people into the ground. As for my case, I wish that there was more communication and organisation to make sure I get seen by the correct person the first time.
Visited Don't know on October 2023
Review titled Royal Preston Hospital
Replied on 30 October 2023
Good afternoon and thank you for taking the time to provide your feedback. I am sorry to read of your experience. If you wish for your circumstances to be looked into then please contact our Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk or calling 01772 522972. Take care
Provided by Care opinion
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Review titled My stay in hospital
by Kevin46 - Posted on 14 November 2023
Three weeks ago I had a colostomy bag fitted and spent the time since in ward 12 of Royal Preston hospital. My stay was amazing and I found all the staff so very kind and helpful. Nothing was too much trouble. Please send my sincerest thanks to all of them.
Visited October 2023
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Review titled Royal Preston Hospital
Replied on 15 November 2023
Good evening and thank you for taking the time to provide your compliment following your recent stay on Ward 12. I can confirm that this has been shared with the Ward Mangers and Matron for sharing with the staff. I hope you are recovering well from your surgery. Take care
Provided by Care opinion
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Review titled Excellent care by all
Rated 5 stars out of 5
by Darren Newton - Posted on 28 October 2023
I was admitted early Wednesday morning for facial swelling due to infected tooth absess. Was treated with care and respect by all involved on ward 3. The maxx fac doctors were all superb no stone was left unturned to find the root of my problem. The nurses and all staff on ward 3 were also superb, nothing was a problem for them. From being admitted to hospital to being discharged 3 days later I felt safe calm and cared for at all times. Thank you
Visited Oral and Maxillofacial Surgery on October 2023
Review titled Royal Preston Hospital
Replied on 30 October 2023
Good afternoon and thank you for taking the time to provide your feedback regarding your recent experience as an inpatient. I hope that you are recovering well. Please be assured that your comments have been shared with Ward 3. Take care
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Review titled Great
Rated 5 stars out of 5
by John Beetham - Posted on 31 October 2023
I have nothing but praise for the cardiology dept at Preston. Unfortunately my recent appointment was cancelled, apparently because the department is moving. I had no notification of the cancellation and only found out because I rang on the day.
Visited Cardiology on October 2023
Review titled Royal Preston Hospital
Replied on 03 November 2023
Good morning and thank you for providing your feedback, I will ensure that your comments are shared with the department now. Take care
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Review titled Caring service
Rated 4 stars out of 5
by S A-W - Posted on 05 October 2023
I've made numerous visits following an accident a year ago. Despite a few hiccups, I have experienced nothing but pleasant service, care and compassion from the brilliant surgeons to the hand therapists, physio and nursing staff at both Chorley and Royal Preston hospitals. Despite challenges, the dedication I witnessed was relentless.
Visited Orthopaedics on September 2023
Review titled Royal Preston Hospital
Replied on 12 October 2023
Good morning and thank you for taking the time to provide your kind feedback. Please be assured that this will be shared with the departments. Take care
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Review titled Disgraceful Service
Rated 1 star out of 5
by M BARTON - Posted on 06 September 2023
I had an appointment today at 3-15 pm the 6th of September on machine 6 for radiotherapy treatment. As my appointment time was approaching one of the hospital staff came in with a husband and wife team saying sit down there I’ll get you seen to. The man took my appointment and after speaking to his wife she told me they had no appointment and it was not an emergency. I got the impression the person who escorted them into the department was a friend.The board which states if there is a delay was blank. One of the operatives was not showing a name badge that could be seen. All this meant everybody’s appointment was late.Disgusting. I let all the people waiting know what was going on,they were not pleased.
Visited Prostate Cancer Service on September 2023
Review titled Royal Preston Hospital
Replied on 21 September 2023
Good evening and thank you for taking the time to provide your feedback, I am sorry to read of your experience. I will ensure that your feedback is shared with the Radiotherapy managers now for their awareness however, if you wish for your concerns to be looked into further then please contact our Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk or calling 01773 522972 Take care
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Review titled Improve care, resource management for services
Rated 3 stars out of 5
by Anonymous - Posted on 17 September 2023
GP insisted referral. Patient informed by telephone call due to scan results etc, by the department, that an appointment was requested by one of the teams. Six months later they received a date, totalling in a years wait. The lead teams member did not engage with the patient, nor offered, nor suggested, any other care pathway. The appointment itself was short, and uninformative. The patient tried to engage fully with, and explore, more beneficial pathways to care, this not met during the appointment by the lead teams member. The patient left highly concerned at the mismanagement of finite resources, and care pathways. Therefore the patient suggests that to maximize resource management, engagement, and care pathways, only patients whereby a care pathway will be engaged with in any capacity are accepted. Patients who will not have engagement, or care pathways offered, due to a variety of reasons including viability of any treatment etc, are not accepted when referred by GPs. If a mistake in engagement of a care pathway to a patient has been made, at the earliest opportunity they are referred back to their GP. And where possible appointments not made. Implementing such improvements will minimise patient, and department resource waste, and maximize more effective and efficient services.
Visited Neurosurgery on September 2023
Review titled Royal Preston Hospital
Replied on 21 September 2023
Good evening, Thank you for taking the time to provide this feedback and suggestion on behalf of a patient following their recent experience. If the patient has concerns following their appointment then please ask them to contact our Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk or calling 01772 522972 Take care
Provided by Care opinion
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Review titled Lovely staff
Rated 5 stars out of 5
by Gill - Posted on 19 September 2023
Really lovely caring staff. Can't do enough for you. Soo pleasant happy chatty & lovely staff. Just what's needed to lift your spirits & get you back on track. Thankyou for everything
Visited Gynaecology on September 2023
Review titled Royal Preston Hospital
Replied on 21 September 2023
Good evening and thank you for taking the time to provide your feedback following your recent experience. So that I can share your lovely comments with the staff involved please can you confirm which department or ward this relates to. Take care
Provided by Care opinion
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Review titled Unacceptably hot Discharge Lounge
by Dinky66 - Posted on 05 September 2023
After my 5 day stay on ward 12 with treatment for UTI/UROSEPSIS started by recent chemotherapy I was discharged from ward to the Discharge Lounge. When I entered one patient was waiting and another arrived shortly after me. Being a Sunday it was not busy but a very hot day. The air in the room was like a sauna (not good for patients still being treated for infection with temperature issue). Thinking my stay would be short I phoned my partner to pick me up from a distance away, and waited patiently in room getting hotter. All the staff were sat at a table hugging the one and only fan in room. After an hour or so the first patient was getting annoyed over waiting for her ambulance home and suggested she got a family member to pick her up but she was told another 15 mins. I then asked how much longer I needed to wait and being told waiting for pharmacy to deliver antibiotics (they phoned me hours before on ward). I told them I was struggling with the heat and suggested I could go outside As soon as I arrived outside one of the staff came out with medication and discharge letter but needed to go back to room for my personal medication I arrived with. I entered the room and went to table whilst a staff member sorted my medication bag, jokingly stood in front of fan and mentioned stealing their breeze also commented how nice it would be to place a patio door onto the unused green garden outside. At that point another staff member talking to another so I could hear said if they were on her own they would buy a coffee in the near cafe and wait there. They had obviously not been through muscle invasive bladder cancer, had a recent bladder removed with complications, using a urostomy bag for life, having chemotherapy resulting to long stay in hospital with life threatening urosepsis infection, I need to keep away from other people. I just ignored the comment and wanted to get home. I do not feel this is any way to treat people who are still unwell and vulnerable, especially a cancer patient being treated still for a serious infection. The rph discharge lounge needs more ventilation - I wouldn't care if the hospital is full of air fans, and some staff need to be more considerate to patients needs.
Visited September 2023
Provided by Care opinion
Review titled Royal Preston Hospital
Replied on 21 September 2023
Good afternoon, Thank you for taking the time to provide your feedback. I am sorry to read of your experience and how you were made to feel. Please be assured that your feedback will be shared with the Ward Manager and Matron now for their awareness. Take care
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Review titled Caring and professional
Rated 5 stars out of 5
by Sean - Posted on 10 September 2023
I had an operation for a strangulated hernia. Afterwards i spent about 8 days icu. The staff could not have been kinder or more professional
Visited Intensive Care on September 2023
Review titled Royal Preston Hospital
Replied on 21 September 2023
Good evening, Thank you for taking the time to provide your feedback which will now be shared with the ICU team. I hope that you are recovering well. Take care
Provided by Care opinion
Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust