Royal Shrewsbury Hospital
Mytton Oak Road, Shrewsbury, Shropshire, SY3 8XQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great patient care
Rated 5 stars out of 5
by Sharon Edwards - Posted on 24 January 2024
Our visit to Shrewsbury Hospital with my eight-year-old son was incredibly positive. The patient care was exceptional, and the entire staff went above and beyond to make us feel comfortable. The doctor took the time and showed great patience in explaining every aspect of my son's care. The level of professionalism and kindness displayed by the staff made a potentially stressful situation much more manageable. Kudos to the outstanding team at Shrewsbury Hospital for their exceptional service.
Visited Accident and emergency services on January 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Great service in Same Day Emergency Care
Rated 4 stars out of 5
by Anonymous - Posted on 03 December 2023
My Dad presented to utc yesterday referred to sdec for further assessment. Grateful to all the staff for their kindness and good care. Both Mum and Dad were given sandwiches and coffee. Dad was throughly investigated. The staff went the extra mile to hand over to Dad's local hospital for further tests on Monday rather than them having to make the 2 hour trip back. Thanks to all the staff. You're doing a great job in difficult times in the face of overwhelming demands.
Visited General Medicine on December 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Endoscopy Unit Shrewsbury
Rated 5 stars out of 5
by Mark Mid Wales & The Marches - Posted on 07 November 2023
Appointment offered at very short notice - 4 days. Treatment Centre is a brilliant facility. Lovely Staff (Hospital Team and the 18 Weeks Support Team). Very professional, polite and chatty; keeping me informed of everything as it happened. Cannot fault the NHS. Thankfully I have nothing wrong with me.
Visited Gastrointestinal and Liver services on November 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Hours arranged for staff, not patients
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
Emergency referral for a detached retina. Only two on-call surgeons and both were on holiday. Had to travel to Birmingham for operation (a different Trust and 70 miles from home). Operation seems to be successful (well done surgical team in Birmingham). To reduce travel, I asked for two-week follow-up to be in Shrewsbury. I checked this at the beginning of the week and the nurse I spoke to told me an appointment would come by post. As no appointment had come by end of the week I phoned again. I was in a telephone queue for an hour. Eye clinic said I needed to talk to Booking team. Booking Team said there was no appointment as they had not received a referral, and I should contact the other hospital. However, there was no-one available in Birmingham to talk to as they seem to finish at 3:00 on a Friday. As nobody could help, and as a last resort I phone the eye clinic again as the nurse has suggested. However, they too had gone home for the weekend too (about 3:30)
Visited Ophthalmology on October 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Kate Snooke - Posted on 10 September 2023
Absolutely amazing care from every single staff member we emcountered - from ambulance crews through to all staff on ward & consultants. We have spent a long weekend at the hospital where my elderly 91 year old father has been cared for following surgery there then being readmitted following complications. I cannot thank these people enough - their care, patience, support & treatment has been outstanding throughout. They are doing an incredible job under enormous pressure, serious underfunding & limited resources. We should be thanking & applauding every single one of these amazing people.
Visited Geriatric Medicine on September 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Great Service, with compassionate staff
Rated 5 stars out of 5
by Sarah Dyas - Posted on 13 August 2023
My daughter broke the metatarsal in her foot. See was seen by a nurse within 10 minutes of arrival and had been x-rayed within half an hour. She was then promptly fitted with a stabilising boot and given crutches, and an appointment was made for her to attend the fracture clinic the next day. Wonderful service, with very caring staff
Visited Accident and emergency services on August 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Caring Staff
Rated 5 stars out of 5
by Janet Lawes - Posted on 28 July 2023
I was treated with kindness, respect and reassurance. Every member of staff app eared pleasant, worked well as a team and explained all procedures. Offering patients a hot drink free of charge, was such a nice touch.
Visited Accident and emergency services on July 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Michael Molphy - Posted on 12 June 2023
I had to visit A&E with a knee problem. I received Excellent service and patient care through out my visit. Booking in was a very simple process, triage was quick and efficient. Patient care was very good. In total I was in A&E for 2 hours. Staff in A&E where very helpful at all times.
Visited Accident and emergency services on June 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
Absolutely amazing staff, all so caring and cheerful. I felt very looked after. Thank you so much to my wonderful surgeon and anesthetist. All the staff have been wonderful
Visited Bariatric surgery on May 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Busy but treated well
Rated 3 stars out of 5
by Anonymous - Posted on 10 May 2023
Bank holiday weekend the minor injuries unit was very very busy. Staff were very professional. Although I had to wait a few hours they did the best they could. I was transferred to the emergency treatment unit…. Staff were superb, care was excellent. I had to return to the emergency treatment centre 2 days later…… yet again everything was very caring and professional. The biggest issue is the long wait for blood tests to be returned….. that is holding everyone up. The excellent staff are working in very difficult conditions.
Visited Accident and emergency services on May 2023
Royal Shrewsbury Hospital has not yet replied.
Information supplied by Shrewsbury and Telford Hospital NHS Trust