Royal Shrewsbury Hospital
Mytton Oak Road, Shrewsbury, Shropshire, SY3 8XQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Service
Rated 5 stars out of 5
by Caroline - Posted on 11 January 2023
Speed of ambulance, x-ray and A&E staff to attend to my husband following a traumatic fall resulting in a broken patella and arm were exemplary. All the staff were caring and compassionate and looked after me as well as him. Everything was explained in detail and the teams were polite, jovial and friendly. Successful surgery the same day and excellent pre and post care by the theatre team then wonderful care on the day surgery unit. I cannot express our thanks and gratitude for what was an awful experience made so much better by all your staff; Thank you.
Visited Accident and emergency services on January 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Experience with Same Day Emergency Care Unit.
Rated 4 stars out of 5
by Anonymous - Posted on 05 January 2023
Reception and initial tests were faultless and speedy.. Staff were friendly and welcoming. Cup of tea and biscuits on arrival. Sandwiches for lunch.Very long wait (nearly four hours) for doctor, who was friendly and helpful on arrival, despite the pressure he was undoubtedly under. Scan and evaluation followed reasonably swiftly. Note was taken of my need to leave before dark. As a separate issue, I am disabled, and had to walk some distance, because the allocated disabled spaces near to the Unit were occupied by ambulances. I hope note will be taken of this.
Visited Don't know on January 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Long wait for results
by Brydette - Posted on 02 March 2023
Shoulder pain. Frequently “locks up”. I had a MRI scan and am still waiting after 3 months for the results. How can I check up on results? Is this length of waiting time whilst my problem is becoming worse normal?
Visited December 2022
Provided by Care opinion
Royal Shrewsbury Hospital has not yet replied.
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Review titled Three year wait for orthodontics
Rated 3 stars out of 5
by Anonymous - Posted on 21 November 2023
My son is having to wait three years to see someone in this practise . Before Covid it was within a year . He will be over 15 once he is seen and has braces fitted . Referred in 2022 likely appointment will be 2025
Visited Oral and Maxillofacial Surgery on December 2022
Royal Shrewsbury Hospital has not yet replied.
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Review titled Exceptionally Poor Experience
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2022
I can honestly say we would have got better service if we had gone to the vets!! Animals get better care, waited over 3 hours to see a nurse, in this time we saw more than 20 staff walk through the hospital, all of which sauntered through with absolutely no urgency to what they were doing, the waiting room is packed, some people have been waiting for beds for over 13 hours!! I despair if this is the best care that can be provided! There is no patient privacy with people trolled through the waiting room. Covid can no longer be used as an excuse for such poor customer service. You wouldn’t expect to wait this long for a plane. I am a farmers son and if we had a cow with the same issue she would be seen within half an hour. I’m afraid to say the system is broken!!
Visited Accident and emergency services on November 2022
Royal Shrewsbury Hospital has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by Julie Kendrick - Posted on 04 November 2022
I struggled to find exactly where I was going, but every member of staff I asked for help was so kind and helpful. When I used the mobile breast screening service, I couldn’t praise the staff enough. The member of staff who looked after me was amazing. She was so kind, considerate and compassionate.
Visited Breast cancer services on November 2022
Royal Shrewsbury Hospital has not yet replied.
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Review titled Transfer from one hospital to another via private ambulance.
by Floence Ellen - Posted on 05 October 2022
My husband was collected by an ambulance driver who was in a rush and told the staff that if he wasn't ready they would leave without him. My husband told them that he had an infection in his spine and asked her to be careful of banging into anything as it caused severe pain. Once in the ambulance as they were pulling away their mannerism was very much about themselves and no concern for the 3 patients. The ambulance was not driven with due care for the passengers. As roundabouts were approached their driving was not suitable for carrying patients. My husband asked them to take care at the roundabouts but they took no notice. He arrived at the new hospital in more pain than before. My husband is a retired from the emergency services but was a class one driver. He now drives coaches and buses. He takes pride in his work with the public. He stated they weren't suitable to be driving the public around. It is not like my husband to be critical like this. This driver was from a private company. My husband was left angry and vulnerable. He was left in unnecessary pain.
Visited October 2022
Provided by Care opinion
Royal Shrewsbury Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Patricia - Posted on 07 November 2022
Following referral for CT scan a mass was detected on one of my kidneys. Quickly came in to see surgeon who took me in very quickly and had keyhole surgery to remove kidney. My recovery and time on Day Surgery ward was exemplary. All staff were first rate, showing dedication, compassion. They were reassuring and had time for every patient.
Visited Urology on October 2022
Royal Shrewsbury Hospital has not yet replied.
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Review titled Outstanding Service
Rated 5 stars out of 5
by Nigel Hotchkiss - Posted on 28 September 2022
My father was admitted to the Respiritory Ward 22r and subsequently moved to Ward 24 due to centralisation of services. This made no difference to the care and treatment he received and also the kindness shown to our family. It quickly became apparent that we were at the point where my father required end of life care and he was treated with the utmost dignity, respect and care to the end. There's no way for my family to really show our gratitude for the way we were looked after and we would like to thank especially the staff on Ward 24 for their kindness and constant care. The NHS gets bad press for various reasons, but we have only ever received the very best of care when it was needed and for that we will be forever grateful. Thank you.
Visited Respiratory Medicine on September 2022
Royal Shrewsbury Hospital has not yet replied.
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Review titled Day surgery
Rated 5 stars out of 5
by Christine Showell - Posted on 15 July 2022
Have just been to day surgery to remove my gall bladder which didn't go quite to plan so was kept in for two nights. Care on this ward phenominal and a big thank you to all the day staff the night staff and the catering people. Not the best place to be but the care made it more bearable. Can't mention all of them by name but a big Thank You for looking after me.
Visited Don't know on July 2022
Royal Shrewsbury Hospital has not yet replied.
Information supplied by Shrewsbury and Telford Hospital NHS Trust