Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
I have been waiting 19 hours for an answer to my issue and have still not been seen. My bloods have been take twice and my blood pressure and oxygen levels about a million and still have not been sent through for a scan. Some staff are rude and ignored me. Would never recommend this hospital it is awful
Visited Accident and emergency services on April 2024
Review titled Royal Stoke University Hospital
Replied on 09 May 2024
Dear Patient, I am sincerely sorry to read of your poor experience at our Hospital. I would be very grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional details to allow us to further investigate your concerns. With kindest regards Rebecca Pilling, Head of Patient Experience
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Review titled Absolute Joke, disgraceful communication made to wait hours for a non existent doctor.
Rated 1 star out of 5
by Peter Rhodes - Posted on 05 March 2024
My wife has been up today for over active movement’s and while the initial response was good and she was put onto the bed for movement tracking, they made her continue tracking for 2 more hours and then she has been made to wait a further 6 hours for the results. Nurses said that the doctor needs to speak with her in person so she couldn’t leave and after the 6 hours she’s found out there wasn’t even a doctor on shift and so now at 7:30pm she’s just been sent home with no explanations. At 39 weeks pregnant made to wait for that amount of time is simply disgraceful and I am horrified that she had to go through this. I understand a shortage of hospital staff but nobody should be made to wait for that amount of time thinking to themselves something is wrong and that they had to wait for a doctor who never showed. She didn’t even get a proper discharge, she found out she was being discharged by a notification on her app!! The staff had no idea! There was another lady who was crying her eyes out not being attended to and it all could have been avoided if they said there was no doctor on shift and they couldn’t do anything. Beyond angry and upset that we’ve had to go through this at such an important time of the pregnancy.
Visited Maternity services on March 2024
Review titled Royal Stoke University Hospital
Replied on 05 April 2024
Dear Mr Rhodes, Thank you for taking the time to comment on your wife's experience at UHNM, although I am extremely sorry to read of how poor it was. In order to allow us to fully investigate and properly respond to your concerns, I would be grateful if you could contact our Patient Advice & Liaison Service on 01782 676450 or via email to patientadvice.uhnm@nhs.net and provide additional details. In the meantime, I will share your comments with the Maternity Management Team for their review. With kindest regards Rebecca Pilling Head of Patient Experience.
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 14 November 2024
Our adult son attended an appointment in late February/early March regarding a growth on his face. He was assured that it was not cancerous but needed to be removed sooner rather than later so he should get an appointment through - probably within 2 months. He is still waiting some 8 months later, and after speaking to his GP to see if they could chase it up, the hospital simply said he is still on the list. No indication of how much longer he is expected to wait. We appreciate that this may not be viewed as requiring immediate surgery but he’s been offered no explanation as regards the delay and there’s been no apology for providing him with an incorrect timescale for treatment. I have a lot of respect for our NHS but this situation really isn’t acceptable.
Visited Oral and Maxillofacial Surgery on March 2024
Review titled Royal Stoke University Hospital
Replied on 20 January 2025
Dear Anonymous, I am so sorry to read your comments regarding our hospital. Please could I ask that you contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email at patientadvice.uhnm@nhs.net to provide additional information and allow them to support with your son's appointment. Best wishes Rebecca Pilling Head of Patient Experience
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Review titled Super Staff
Rated 5 stars out of 5
by John Donaghy - Posted on 23 March 2024
the staff on ward 225 who looked after my mum who is 90 and broke her hip were fantastic treated my mum with dignity and respect and kindness Very professional and caring deserve an mbe i cant thank them enough please give them what they deserve as they treated my mum in a very friendly manner while doing there job above and beyond
Visited Don't know on March 2024
Review titled Royal Stoke University Hospital
Replied on 05 April 2024
Dear Mr Donaghy, Thank you for taking the time to share your mum's experience on Ward 225. I will ensure your kind words are shared with the team on the ward, as I know they will very much appreciate your feedback. I do hope your mum is continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Rude staff no duty of care
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2024
Went to the a&e department feb 24 felt like I didn’t get taken seriously by the doctors when I finally got seen after being sent to urgent care centre then to be sent back across to a&e for just to be told there’s not much they can do for me because I need to be seen my another department in the hospital and still no help
Visited Accident and emergency services on February 2024
Review titled Royal Stoke University Hospital
Replied on 19 June 2024
Dear Patient, I am extremely sorry to read of your poor experience being passed between departments. If you are able to provide additional details by contacting our Patient Advice and Liaison Service (PALS) on 01782 676450 or via patientadvice@uhnm.nhs.uk, we will be able to further investigate. In the meantime, I will ensure your feedback is shared with Emergency Department Management Team for their information. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Zero communication
Rated 2 stars out of 5
by Shannon Bowman - Posted on 12 February 2024
Been trying get through to the department for orthodontics to make an appointment to see consultant, after trying to get through for 2 days i have given up, no one answers phone, get passed from one department to another department and no step closer to getting an end result, phones just ring out all time and no one can give me an answer. really poor communication and will be putting in a formal complaint.
Visited Don't know on February 2024
Review titled Royal Stoke University Hospital
Replied on 20 February 2024
Dear Shannon, I am so sorry to read of your poor experience regarding trying to get an appointment with our Orthodontics department. If you contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net, a member of the team will happily support you. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled mau experience
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
Three visits to mau in 3 days following tightenings, spotting and zero movement in over 24 hours. Dr tried inserting speculum without checking I was ready, tried explaining I had fear of this and she was huffy, then told me there’s probably an issue with placenta but to wait for my next growth scan in 3 weeks. No real explanation for bleeding. Next visit was there 15 mins used Doppler for 2 mins and said that’s fine go home. In total I reported the following concerns: 1. Spotting/light bleeding 2. Tightenings/cramps 3. Itchy hands 4. Splitting headache lasting 4 days with no response to pain relief 5. Zero baby movements in over 24 hours. To be sent home with minimal investigation/no conclusion 3 visits in a row. They are too busy and want to rush mums out as quickly as possible. When asked “so what about my itchy hands and headache?” “I don’t really know, just see how you go” these are symptoms of pre-eclampsia and along with the lack of movements and bleeding also this does not leave me confident to deliver my baby here. Overheard staff stating “we have no triage nurse and not enough midwives for this amount of patients” it’s clear that this is not a safe environment to be in, it’s a recipe for disaster for unborn babies and mothers at risk.
Visited Maternity services on February 2024
Review titled Royal Stoke University Hospital
Replied on 20 February 2024
Dear Anonymous, I am so very sorry for your poor experience of our MAU. I will ensure I share your comments with the management team for their information however, if you would contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net and provide additional information, they would be happy to investigate this further for you. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Excellent care.
Rated 5 stars out of 5
by Julie Thompson - Posted on 21 June 2024
My surgeon and his team were exceptional. Despite being very nervous about the procedure, I felt reassured at all times and was given clear advice before I left. I then had several weeks of follow up care in the Central Treatment Suite. Although the clinics were very busy, the staff were very caring and took time to do a brilliant job with my dressings. My sincere thanks.
Visited Plastic surgery on February 2024
Review titled Royal Stoke University Hospital
Replied on 21 June 2024
Dear Julie, Thank you so much for taking the time to share your experience of your procedure and subsequent visits to CTS. I will ensure your lovely comment is shared with the teams- I know they will very much appreciate it. I do hope you are continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Waiting times
Rated 2 stars out of 5
by Lynn Dixon - Posted on 04 February 2024
My husband attended a and e on saturday 3 Feb he was experiencing chest pains he had previously had a heart attack we were triaged straight away he tben had each and blood tests however it is now sunday 4 Feb at 9am and he is still waiting to see a dr more than 10 hours I do not think this is acceptable we were uncomfortable tired and he was anxious no explanation was given to anyone from staff I've just phoned him and he told me everyone was being moved to another department!I have great respect for the nhs but this is wrong to make I'll people wait this long
Visited Accident and emergency services on February 2024
Review titled Royal Stoke University Hospital
Replied on 08 February 2024
Dear Mrs Dixon, I am so very sorry to read of your husbands experience at our hospital and very much appreciate you taking the time to share your comments. Sadly, as is a national issue, Emergency Departments are experiencing unprecedented demands on their services which is impacting on patient wait times. It is not the standard of care our teams strive to deliver, and the Trust's senior management teams are working very hard to try and manage this issue. I will share your comments with the ED management team, particularly those around the poor communication. While wait times are not always manageable, improvements can definitely be made in communication regarding this. I do hope your husband is home and recovering well. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
Writing on behalf of my daughter whose daughter was born at 24 weeks and sadly passed away a few days later. It has been a heartbreaking experience for us as a family but I must commend all the staff that helped us through this journey. We appreciate you all for your professionalism, compassion and kindness and your care towards us. You made a very sad situation more bearable and we'll never be able to thank you enough. Love and thanks from us all,
Visited Neonatal Care on February 2024
Review titled Royal Stoke University Hospital
Replied on 05 April 2024
Dear Anonymous Thank you so much for taking the time to comment on your experience as a family, especially at such a difficult and distressing time. I would like to offer my condolences to your daughter, and your family, for your loss. I will ensure your lovely words are shared with the staff in question. I know they will very much appreciate your kind feedback. With best wishes Rebecca Pilling Head of Patient Experience
Information supplied by University Hospitals of North Midlands