Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Could not fault treatment but room on ward 111 filthy
Rated 4 stars out of 5
by Steve Dutton - Posted on 27 February 2024
Went in for quite lengthy oral surgery on 21st Feb. Woke up in room later that evening. Used a bed bottle all that night as wired up to bed so unable to use bathroom. Next morning a lady put a clean towel and shower gel in the bathroom. Nurse came in later and walked me into the bathroom. The smell in there was horrendous as the last occupant of the room had left the toilet full and blocked with excrement which was also on the floor. The nurse said she would get site services to sort it when they were available. While I sat waiting a cleaner came in and threw several buckets of hot water down the toilet until it drained. I noticed she had a pair of rubber gloves on while she was cleaning it and then she came out of the bathroom and touched every door handle in the room with the same gloves on. I went into the bathroom for a shower and there was still excrement on the floor which I washed away with the shower head. Unfortunately the problems didn't end there as the shower drain was also blocked causing the water to seek under the door into the main room then into the corridor so I had to call for someone to mop it before anyone slipped in it. The maintenance man arrived about lunchtime and unblocked the shower and the sink in the room which was also not draining properly. It beggars belief that after invasive surgery I was put into a room lying next to a room contaminated with all sorts of germs. It seems nobody had checked the room was clean before it was used again for the next patient. Disgusting.
Visited Don't know on February 2024
Review titled Royal Stoke University Hospital
Replied on 05 April 2024
Dear Mr Dutton I am so very sorry to read of your poor experience regarding the standard of cleanliness you encountered. I will ensure your comment is shared with the Senior Sister and Matron for the area for them to address accordingly. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Excellent standard of care
Rated 5 stars out of 5
by Melanie Bradford - Posted on 05 February 2024
I recently had open heart surgery and was looked after by the staff on Ward 223 and CCU. I am a nurse myself and I can honestly say that my experience at Royal Stoke was amazing. I was very apprehensive about the surgery and from the moment I was referred to Mr Warwick’s team they have reassured me and kept me informed at every stage. Mr Warwick’s secretary and the telehealth coordinator were very helpful pre op in monitoring my condition and liaising with the team. From the moment I attended pre op assessment I felt reassured by the team who go the extra mile and this continued up to and throughout my hospital admission. I was involved in my care decisions but also very well supported and cared for. The cardiothoracic surgery team as a whole should be very proud of themselves. They have made my experience as a patient going through major surgery much less frightening. All of the staff were amazing and caring and that includes everyone not just the medical and nursing staff. Each team member plays their part and pulls together. Thank you all so much for what you do and I will be forever grateful.
Visited Cardiothoracic surgery on January 2024
Review titled Royal Stoke University Hospital
Replied on 20 February 2024
Dear Melanie, Thank you so much for taking the time to share your experience on CCU and Ward 223. I am so pleased to read your lovely comments, and I know the staff who cared for you will enjoy reading them too. Our staff really do work hard to provide a high standard of care and feedback such as yours really does make such a difference to morale. I do hope you are recovering well and wish you all the best for the future. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Lack of communication
Rated 2 stars out of 5
by Anonymous - Posted on 28 January 2024
During a recent stay for my relative the communication skills are poor, I was told different things by different doctors and nurses regarding diagnosis and treatment and also explaining the terminology was very poor, my relative told me she had no scan but nurse was saying she had turns out my relative was right, making my relative who is elderly think she was getting confused just a small example
Visited Don't know on January 2024
Review titled Royal Stoke University Hospital
Replied on 30 January 2024
Dear Anonymous, I am so very sorry to read of yours and relatives poor experience at our Trust. We do value all feedback, whether positive or not, to ensure we can learn for the future. I would be very grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional details and allow us to further investigate the issues you've raised. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Appointments
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2024
I received a prompt appointment after having some skin blemishes scanned. Unfortunately I am unable to make this appointment and I understood I would talk to someone before appointment offered. I cancelled it but haven’t been able to talk to anyone regarding making a new one. No one answers the telephone numbers given, you can only leave message, no one came back to me so far. I am worried about this now, causing anxieties.
Visited Plastic surgery on January 2024
Review titled Royal Stoke University Hospital
Replied on 20 February 2024
Dear Patient, I am sorry to read of your frustrations at getting through to someone regarding your appointment. If you call the Patient Advice & Liaison Service (PALS) on 01782 676450 or email them at patientadvice.uhnm@nhs.net a member of our team will provide the support you need. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Excellent, minor operation, Central Treatment Suite
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
From arrival in the hospital to the treatment everything was faultless. Every member of the staff I had contact with was very friendly and helpful.
Visited Plastic surgery on January 2024
Review titled Royal Stoke University Hospital
Replied on 30 January 2024
Dear Patient, Thank you very much for taking the time to comment on your recent experience at our hospital. I will ensure I share your kind words with the CTS team. With best wishes for a speedy recovery. Rebecca Pilling Head of Patient Experience
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Review titled Amazing treatment at a and e
Rated 5 stars out of 5
by Jenny rouse - Posted on 24 December 2023
I can't speak highly enough of the services offered at the A and E department at Royal stoke hospital. From reception, to triage, to X-ray, to senior nurse practitioner, to plaster room.... I was treated with care and understanding. All the staff were so very pleasant and efficient. I was actually out of the department in one and a half hours with a plastered arm. Can not than you all enough. And this was Christmas Eve!!!
Visited Accident and emergency services on December 2023
Review titled Royal Stoke University Hospital
Replied on 29 December 2023
Dear Jenny, Thank you very much for taking the time to share your experience of our Emergency Department. Our staff work very hard to provide a high standard of care, often during very challenging circumstances, and feedback such as yours means a great deal to them. I will ensure your lovely words are shared with the team. I do hope you had a lovely Christmas despite your injury and that you're healing well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled CCU
Rated 5 stars out of 5
by David - Posted on 02 January 2024
Can't speak highly enough of care on the Coronary Care Unit. Excellent service and staff. Treated my heart attack efficiently and quickly
Visited Cardiology on December 2023
Review titled Royal Stoke University Hospital
Replied on 30 January 2024
Dear David, Thank you so much for taking the time to share your experience of our CCU. I will ensure your lovely comment is shared with the team as I know they will appreciate your kind words. I do hope you're continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Stoke Orthopaedic Department - NHS at its best!
Rated 5 stars out of 5
by Mrs Roberts - Posted on 26 November 2023
My Grandson was born with talipes to one foot and the foot was quite badly twisted. He has visited the Orthopaedic Dept at Stoke every Thursday for the past 7 weeks and his foot is now perfectly in place and at the correct angle. The Consultant and nurses have been absolutely fantastic and have supported my daughter and son-in-law through the process. For new parents, this could have been all very upsetting but the way they have been treated has made the experience a positive one. It could have been very different. My Grandson has just been fitted with his little boots (he looks like he's going ski boarding!) but, at only 10 weeks old, he's well on the way to 2 perfect feet. There is so much negativity towards the NHS but we are so thankful that my Grandson's treatment started when he was 2 weeks old and it was such a positive experience. We are very lucky to have free expertise and staff of such calibre on our doorstep. Thank you to the Consultant and all the team.
Visited Orthopaedics on November 2023
Review titled Royal Stoke University Hospital
Replied on 05 December 2023
Dear Mrs Robert, Thank you so much for taking the time to share your positive feedback of our hospital. Comments such as yours really do make a difference to our staff and I will ensure I share your lovely words with the Orthopaedic Team. I wish your grandson lots of luck with his on-going treatment. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Fabulous Care
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
I was on Ward 233 (amra) after being admitted to Royal Stoke with severe chest pains. The care I received on this ward was outstanding by the whole team and thr Consultants
Visited Cardiology on November 2023
Review titled Royal Stoke University Hospital
Replied on 05 December 2023
Dear Patient, Thank you for taking the time to share your experience on AMRA. Feedback such as yours is so important to our staff and I will ensure I share you comments with the AMRA team. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled My pregnancy care was absolutely excellent
by Genie412 - Posted on 24 October 2023
I just wanted to say that my pregnancy care was absolutely excellent at Royal Stoke University Hospital. Initially, I was marked as low risk but disclosing my mental health issues changed that to high risk. I had growth scans and physically everything was fine right up until 36 weeks where I was diagnosed with obstetric cholestasis with wildly deranged ALT results and then blood pressure issues and proteinuria. I came in for some blood results only to be triaged with really high blood pressure and admitted. The staff managed to get me a side room due to my mental health but when my waters broke unexpectedly they had meconium in them. I was then rushed for an emergency induction which didn’t work after 15 hours of trying so I needed a caesarean. As you can imagine, this was horrifically traumatic and I was in a really bad way afterwards- I was in hospital for a week and my blood pressure was really difficult to stabilise. Honestly I couldn’t have had better care. Everything was so frightening but the midwives reassured me and made me feel safe. From the MAU to the wards, everyone was so kind and supportive even when I literally broke down wanting to go home. I was a mess after my c- section and I the midwives and doctors were so incredibly kind. I had to have a lot of blood tests with really poor veins which was really emotionally difficult as I have a lot of trauma around it- but I always felt the staff were trying to be understanding. Things could have gone so badly for me and my daughter, and my birth was so frightening. I’m always going to be grateful I was in the right place when everything went down.
Visited October 2023
Provided by Care opinion
Review titled Royal Stoke University Hospital
Replied on 31 October 2023
Dear Genie412 Thank you so much for taking the time to share your experience- especially one which was so difficult for you. I will ensure your lovely words are shared with the Maternity Team- I know the staff will very much appreciate your comments. I do hope you're continuing to improve and are settling into a routine with your new baby. With best wishes Rebecca Pilling Head of Patient Experience
Information supplied by University Hospitals of North Midlands