Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Wonderful Service
Rated 5 stars out of 5
by VALERIE TURNER - Posted on 31 October 2023
My husband fell over in Stafford on 30/10/2023 and was taken by ambulance to Accident and Emergency. They kept him in overnight and did numerous tests on him and found out what was causing him not being able to walk properly. Hopefully with treatment he will not be falling over again. Absolute wonderful service from Doctons and Physiotherpists and all Ambulance Staff. Well Done!!
Visited Accident and emergency services on October 2023
Review titled Royal Stoke University Hospital
Replied on 02 November 2023
Dear Mrs Turner, Thank you for taking the time to share yours and your husbands experience. I am so sorry to read of his accident, however I am pleased to read your comments regarding his care. I will ensure I share your kind words with the staff in ED- I know they will very much appreciate the feedback. I do hope your husband is continuing to recover. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
I had breast cancer nearly 3 years ago and every appointment I have had in relation has been dealt with in professional and compassionate manner. More recently I became concerned about rib pain. I was seen the following day as an emergency referral and the consultant I saw put my mind at rest, ordered more tests and understood my anxiety. What ever the outcome of the results I can’t fault the service. Let’s hope the wait is not too long!
Visited Breast Surgery on September 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Patient, Thank you for taking the time to share your experience at our Trust. I am so pleased to read of the standard of care you have been provided with, and will ensure your kind words are shared with the team. If you need support with regards to appointments, please do not hesitate to contact our Patient Advice & Liaison Team (PALS) on 01782 676450 or patientadvice.uhnm@nhs.net who will be happy to assist wherever possible. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Brain tumour removal
Rated 5 stars out of 5
by Steve Tibbitts - Posted on 18 September 2023
The overall experience was excellent from the consultant to all the staff on ward 228. They treated me as an individual and took time to explain in detailall the stages of the process. The process and procedure was first class and i only hope the pay rewards are eventually achieved as i feel they should be. A highly reccommended service.
Visited Neurosurgery on September 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Mr Tibbitts, Thank you so much for taking the time to share your experience at our hospital. Feedback such as yours really does make a difference to our staff and I will ensure your kind words are shared with the teams. I do hope you are continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Dismayed by my treatment as an older prson
Rated 4 stars out of 5
by Angela Merryweather - Posted on 10 August 2023
On Monday 31 July a dressmaking pin broke off and went in the base of my right foot. Tuesday I rang my GP was told there were no appts and that I should go to the Haywood. I did so on 1 August and after 3 hours and an xray was told they couldn't deal with it there and gave me an appt in the fracture clinic at Royal Stoke the next day. On Wednesday I sat for five hours waiting to see if the pin could be removed. Nothing doing that day. I rang on Thurs at 7.30 and was told someone would ring me back which they did at 2.30. Nothing doing that day either but I was told Friday would probably be the day and not to eat anything after 6am. I got a call from ward 266 at about 9.30 asking where I was as I should be in theatre. I said knew nothing about that but I raced down there from Hartshill. At fracture clinic, the dr I saw said that the pin had probably gone in deeper as I had been walking on it for two days. How was I supposed to go to the Haywood and the fracture clinic without walkin on it? My dismay arose in Ward 266 when I was asked questions like Do you have a carer? How do you manage? And then the final indignity I was given a memory test. Year? Month? John Brown. Count down 20 - 1; Months Dec to January. I have lived on my own for 72 years and have never not managed. I run my life, have two allotments, go swimming, have friends, go on holidays, have an active social life and managed to get myself to the Haywood and Royal Stoke without any assistance. Why do you assume that because I am over 70 that a) I am going senile and b) that I cannot run my own life? I couldn't wait to leave after my operation and felt totally demoralised and depressed by the attitude of the staff - who I am sure were only following protocol. There must be a better way of assessing patients, surely. It's not good enough. Additionally I asked several times why I couldn't have the pin removed by local anaesthetic and was repeatedly told that I would have to discuss this with the consultant. The first time I saw the consultant was when I was prepped and waiting for my gen anaesthetic, by which time it was far too late to discuss anything. A disappointing and frustrating experience
Visited Don't know on August 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Ms Merryweather, I am so saddened to read of your experience at UHNM. I can very much appreciate how frustrated everything must have made you feel. There is national guidance which NHS hospitals follow with regards to certain assessments for patients over the age of 65 to ensure the best care possible is delivered, nevertheless, I will ensure your comment is shared with the Divisional Nurse Director and our Quality and Safety Team as they are instrumental in developing our risk assessment documentation. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Waiting for results causes great stress
by julietjp55 - Posted on 12 September 2023
Whilst being checked at hospital a lesion was found. A biopsy was taken which went fine. The results took so long to come to me I had a breakdown thinking the worst. When I eventually got the lesion cut out I was treated with dignity and kindness. So the actual treatment was second to none. I was really looked after. The staff were so friendly and put me at ease. My main problem was waiting on results which take so long when you think you may have cancer. Also I wasn’t given enough information about how to care for the wound and didn’t get an appointment for a follow up. Still waiting on that. This causes great stress in patients
Visited August 2023
Provided by Care opinion
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Julietjp55, Thank you for your kind words regarding the care and treatment received at our hospital. I am truly sorry for the delays you've experienced waiting for your results and for your follow-up appointment. The Patient Advice and Liaison Service (PALS) would be extremely happy to support you, should need it. You can contact them on 01782 676450 or via email to patientadvice.uhnm@nhs.net. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Rearranging appointments - impossible process
Rated 3 stars out of 5
by Anonymous - Posted on 31 August 2023
I was informed direct by the Dermatologist that if the appointment they give me for a procedure does not suit me, I can call appointments line to change it. I have called the appointments line it's a 15minute waiting time, I was then told I have to call the dermatology dept direct as it is classified theatre appointment, well no one answers the phone at dermatology dept, I've been calling the number 017 82 674 342 (obtained from appointments line). During the voiceover on the Appointment line they say it costs the Trust hundreds of pounds per missed appointment, as a patient I want to avoid any loss, I'm taking responsibility to rearrange an appointment date and there is no answer. Please advise next steps?
Visited Dermatology on August 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Patient, I am so very sorry to read of the difficulties you've been having contacting the relevant department. If you require support, please contact our Patient Advice and Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net and they will willing assist you. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Shocked
Rated 3 stars out of 5
by Anonymous - Posted on 02 August 2023
My ex partner has a drug addiction problem. He came to me for help and was badly withdrawing. On taking his GPs advice I called 999 who then told me to take him to a&e where he would get help with his withdrawal (both physical and mentally) and help sped up referral to a rehab. After 3 hours in a&e with him in a wheelchair as he could barely walk… we were told there was nothing they would do… in their words they can help alcohol addiction but not drug addiction. So now he has disappeared and no doubt will be scoring again… can’t believe that having been told he would get help he got nothing! The website says talk to your gp and help is available but clearly this isn’t true. Also to be told that help would be given by 999 and then not get any support atall is appalling
Visited Accident and emergency services on August 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Anonymous, I am very sorry to read of your ex-partners poor experience at our hospital. UHNM is an acute Trust, however there is some support and advice available for situations such as these. I will share your comments with the ED team for reflection and learning. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Ophthalmology
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
I attend Ophthalmology regularly for check ups for my eye condition. The staff are always very professional and I have an eye test, imaging and a consultation all with an hour of arriving. I previously attended a different hospital for the same problem and have to say the service and treatment at Royal Stoke is much superior.
Visited Ophthalmology on July 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Patient, Thank you so much for taking the time to share your experience of our Ophthalmology department. I will ensure your lovely comments are shared with the staff in question. I know they will be very grateful to hear your kind words. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Unsafe care
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
My granddaughter has been in hospital since Sunday !! Still no doctor they know baby isn’t moving, she has symptoms of preeclampsia and other problems,and all you get from midwives is doctors are busy???!! Don’t have your baby here
Visited Maternity services on July 2023
Review titled Royal Stoke University Hospital
Replied on 20 July 2023
Dear Anonymous, I am so very sorry to read your comments regarding your granddaughter's care. As a Trust we welcome all feedback, whether positive or not, so we can learning and make improvements. As such, if you have not already done so, I would be very grateful if you could contact the Patient Advice & Liaison Team (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional information and allow us to look into these issues further. With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Amazing Care
Rated 5 stars out of 5
by Rob Walker - Posted on 23 January 2024
I was transferred from County Hospital Stafford for treatment for a Brain Malformation. All staff I encountered were caring pleasant and friendly. They made a very stressful and upsetting time more tolerable by dealing with me quickly and efficiently. I can’t thank staff enough. Thank you
Visited Neurosurgery on July 2023
Review titled Royal Stoke University Hospital
Replied on 30 January 2024
Dear Mr Walker, Thank you for your kind words regarding your experience at our hospital. I am so pleased to read staff were able offer you reassurance during a stressful time. I do hope you're continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience.
Information supplied by University Hospitals of North Midlands