Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Student nurse was dissatisfied
Rated 1 star out of 5
by Parker Connor - Posted on 08 May 2023
My friend came up to use a&e and received the worst treatment. Student nurse didn’t ask if she was pregnant or anything before having an X-ray, just assumed. Then after, I made a joke saying that my friend can have some tramadol for the pain they were in and the student nurse agreed even though my friend wasn’t prescribed it. Very bad practice from a Keele University student nurse, and would not recommend this a&e.
Visited Accident and emergency services on May 2023
Review titled Royal Stoke University Hospital
Replied on 15 May 2023
Dear Parker, Thank you for taking the time to share your experience of our Emergency Department, although it is disappointing to read your comments. I would be very grateful if either you or your friend (the patient) could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional details and allow us to look further into the situation you describe. With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Dreadful duty of care
Rated 2 stars out of 5
by Anonymous - Posted on 16 April 2023
Took a relative late at night on the advice of a DR from 111 service , they were told they were at risk of sepsis, however , hospital staff decided different even though my relative was burning up, headache , pain , twitching, all the signs of an infection . They eventually saw a doctor who said , whilst walking out the room , they couldn’t deal with my relative and that nothing was wrong with them and was wasting their time . 111 wanted to blue light my relative , but they said no as resources would be taken away from someone who might be in desperate need . Relative was given painkillers, which were not compatible with the medication they were already on . A day later saw my relative who looked so unwell and was shaking , I persuaded them to go to a walk in centre as they were really ill . My relative is now on antibiotics due to having an infection which should have been treated on the night in question. Appalling attitudes from the receptionists down to the DR that saw my relative . My relative told the receptionist they were feeling worse , they were burning up and developed a rash all their face . The triage nurse put that down to a face mask and told my relative to stand in the cold night air to cool down . The rash was on their forehead, no where near the mask . No one to visit these places , my relative had done all the right things , by going firstly to the pharmacist, who then advised to call 111 as they believed they’d got an infection , 111 in turn had a doctor access my relative and realised they must have an infection , get to A&E on the advice of an out of hours DR only to be given painkillers that should not have been taken with the medication my relative was on Less talking about holidays , looking at mobile phones , picking what new car they wanted would perhaps greatly help those in need and that was just the receptionists and some nurses . A lot can be observed in the hours spent waiting to be seen
Visited Accident and emergency services on April 2023
Review titled Royal Stoke University Hospital
Replied on 19 April 2023
Good morning, I am so very sorry to read of your relatives poor experience at our hospital. I would be grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email on patientadvice.uhnm@nhs.net to provide additional details to allow us to further investigate this issue and learn for the future. I will ensure you feedback is shared with the ED team. With kindest regards Rebecca Pilling Head of Patient Experience.
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Review titled Fab
Rated 5 stars out of 5
by Natalie Baney - Posted on 30 April 2023
I had to visit MAU whilst I was visiting family. I called up before I went to check I could go. The person who answered the phone was very friendly and reassuring. When I arrived the ward clerk was very patient trying to register me as I was out of area. Al of the staff were so friendly and welcoming, nothing was too much trouble. They really made me feel relaxed and put my mind at ease. The hospital itself was very clean and very signposted. Thank you to the staff at MAU
Visited Maternity services on April 2023
Review titled Royal Stoke University Hospital
Replied on 15 May 2023
Dear Natalie, Thank you for taking the time to comment on your recent experience of our MAU. I know your lovely feedback will make a difference to the staff. Kindest regards Rebecca Pilling Head of Patient Experience
Information supplied by University Hospitals of North Midlands