Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Stoke University Hospital.
Reviews
-
Review titled Superb Palliative Care in the community
Rated 3 stars out of 5
by Anonymous - Posted on 26 March 2023
The NHS palliative care team provided excellent care to my Dad and our family during the last couple of weeks of his life. They were truly caring and treated us all with respect. They deserve a huge thank you from us for their hard work and commitment to what they do. The Royal Stoke hospital should be proud of this excellent team as they provide an essential service to families. They deserve better pay and working conditions - please do this.
Visited Geriatric Medicine on March 2023
Review titled Royal Stoke University Hospital
Replied on 27 March 2023
Good morning, Firstly, please accept my sincerest condolences on the loss of your Dad. I am so grateful to you for taking the time to share your lovely feedback, especially as such a difficult time. I will ensure I pass on your kind words to the team. With best wishes Rebecca Pilling Head of Patient Experience
-
Review titled Great service- A and E
Rated 5 stars out of 5
by Helen Spencer - Posted on 02 April 2023
I attended the A&E dept today - I found all of the staff I encountered to be totally amazing. Special thanks go to the lovely Dr who dealt with me. He was friendly professional and concise with relevant information and I felt completely at ease at all times. Also a mention for the chap in the XRay Dept who was a complete ray of sunshine. I know that patients can be quick to complain about wait times etc but I just saw an efficient team working hard. Well done to all.
Visited Accident and emergency services on March 2023
Review titled Royal Stoke University Hospital
Replied on 19 April 2023
Dear Helen, Thank you so much for taking the time to share your experience of our Emergency Department. I will ensure your lovely comments are passed on to the ED team. The team work extremely hard to deliver a high standard of care in circumstances which are often difficult and I know they will very much appreciate your kind words. I do hope you've recovered well. With best wishes Rebecca Pilling Head of Patient Experience
-
Review titled Excellent care
Rated 5 stars out of 5
by Karen - Posted on 02 April 2023
My mum on the 31st March was taken to A&E/Majors by ambulance, the care and support she, myself and brother received from the nurse practitioner on duty was outstanding, can’t thank her enough for realising my mum’s anxiety, she listened to everything we said and acted professionally in getting it sorted quickly and getting my mum discharged. Hopefully mum will get the continued support from her GP she so deserves to continue with a better quality of life. Big thank you to all the District nurses out there who attend mum daily administering insulin as well.
Visited Accident and emergency services on March 2023
Review titled Royal Stoke University Hospital
Replied on 19 April 2023
Dear Karen, Thank you so much for taking the time to comment on yours and your mum's experience of our Emergency Department. I am so pleased to read your feedback and will ensure your kind words are passed onto the ED team. With best wishes Rebecca Pilling Head of Patient Experience.
-
Review titled Amazing Midwives
Rated 5 stars out of 5
by Courtney - Posted on 12 March 2023
Myself and my partner stayed in the forget-me-not suit as I was being induced to have my stillborn baby. The midwives were absolutely amazing and I honestly could not have got through those few days without their support. We had 1:1 care, at times we had a midwife and a student to ourselves and nothing was too much. Anything we needed they were there, they went above and beyond for us and our baby. I have dealt with midwives at other hospitals during this pregnancy and I can honestly say we never came across care like we had during our stay at Stoke. These midwives are a true credit to the hospital and genuinely changed our entire experience.
Visited Maternity services on March 2023
Review titled Royal Stoke University Hospital
Replied on 23 March 2023
Dear Courtney, I am so very, very sorry to read of your loss. Thank you so much for taking the time to share your experience, especially at such an incredibly difficult time for you. I will ensure I share your lovely comments with the midwifery team. I know they will very much appreciate your kind words. With best wishes Rebecca Pilling Head of Patient Experience.
-
Review titled Great professionals
Rated 5 stars out of 5
by Paheja Tjimbundu - Posted on 18 February 2023
I was admitted to the Stoke hospital and it turned out I had appendicitis,the way everyone looked after me and made me comfortable was out of this world and I can’t thank them enough for saving my life.
Visited Don't know on February 2023
Review titled Royal Stoke University Hospital
Replied on 20 February 2023
Dear Paheja, I am very grateful to you for sharing your lovely feedback around your recent stay in our hospital. Our staff work very hard to provide high quality care and very much appreciate kind words such as yours. I do hope you are recovering well. With best wishes Rebecca Pilling Head of Patient Experience
-
Review titled A team to be proud of
Rated 5 stars out of 5
by Tim Mullen - Posted on 17 February 2023
I have recently had an extended stay in Ward 111, and it is impossible to praise the staff highly enough. Every minute I was there I was made to feel welcome by staff who, although busy, never gave you the feeling of being rushed. My complex needs were considered at every stage and suggestions willingly taken on board. A team is only as good as its leadership and this team was outstandingly led. Everyone should be extremely proud of the job they do and the commitment they show. Congratulations and thanks to everybody.
Visited Urology on February 2023
Review titled Royal Stoke University Hospital
Replied on 20 February 2023
Dear Mr Mullen, Thank you very much for taking the time to share your experience of your recent stay on Ward 111. I will ensure your lovely compliment is shared with Senior Sister and her team- I know your comments will be very gratefully received by the staff. I do hope you are continuing to recover well following your stay. With best wishes Rebecca Pilling Head of Patient Experience.
-
Review titled Great professionals
Rated 5 stars out of 5
by Paheja Tjimbundu - Posted on 18 February 2023
I was admitted to the Stoke hospital and it turned out I had appendicitis,the way everyone looked after me and made me comfortable was out of this world and I can’t thank them enough for saving my life.
Visited Don't know on February 2023
Review titled Royal Stoke University Hospital
Replied on 20 February 2023
Dear Paheja, I am very grateful to you for sharing your lovely feedback around your recent stay in our hospital. Our staff work very hard to provide high quality care and very much appreciate kind words such as yours. I do hope you are recovering well. With best wishes Rebecca Pilling Head of Patient Experience
-
Review titled New system for Ambulatory Emergency Care
Rated 5 stars out of 5
by Valerie Cross - Posted on 16 February 2023
Went to A & E expecting to be there for many hours, however they have a new system which I knew nothing about, The Ambulatory Emergency Care system. For me and many patients I saw there it worked brilliantly. From entering Hospital to leaving the system was well handled and staff were brilliant. From entering to leaving 4 hours, this included 3 separate tests and seeing a Doctor twice. High praise well done.
Visited Accident and emergency services on February 2023
Review titled Royal Stoke University Hospital
Replied on 17 February 2023
Dear Mrs Cross, I am very grateful to you for taking the time to comment on your recent experience at our hospital. Feedback such as yours is very valuable and it is good to read that our processes have worked well for you. I will ensure your kind words are shared with the staff in the AEC. I know they will be very appreciative of your compliment. With best wishes Rebecca Pilling Head of Patient Experience.
-
Review titled Excellent care
Rated 5 stars out of 5
by Lynne Pritchard - Posted on 10 January 2023
Had to attend a+e on New Year’s Day. Despite the current pressures on the nhs, I was seen promptly, all investigations were carried out and the appropriate treatment given. All staff were professional, caring and efficient. I arrived at 7am and was home for 12 midday. Thank you for you prompt care and the kindness shown by all.
Visited Accident and emergency services on January 2023
Review titled Royal Stoke University Hospital
Replied on 10 January 2023
Dear Lynne, Thank you so much for taking the time to comment on your recent experience in our ED. Your kind words will be greatly appreciated by our staff who are working very hard to provide excellent care in difficult circumstances. With best wishes Rebecca Pilling Head of Patient Experience
-
Review titled Above and beyond
Rated 5 stars out of 5
by Dan W - Posted on 17 January 2023
Amazing staff. My chronic condition turned acute which saw me quite unwell so I needed to visit a&e at 1am. I was triaged as fast as possible and then seen as fast as possible. There was no delay in my treatment. There was a lot of people that needed seeing and there was an extremely long waiting time - just like anywhere in the country so I cannot complain about that. However, the staff kept us updated with the process and how long it will likely take whenever they could. I was looked after better than I could have imagined. The drs and nurses went above any beyond their call to service with me. I cannot thank them all enough for their services. Lots of water around, clean place to wait and great staff.
Visited Accident and emergency services on January 2023
Review titled Royal Stoke University Hospital
Replied on 20 January 2023
Dear Dan, Thank you very much for taking the time to comment on your recent experience at our hospital and your generous words of praise for our staff. I will ensure I share your feedback with the ED Team. I am pleased to read that, although the wait times were longer than the team would hope, you were kept up to date. I do hope you are now recovering well. With best wishes Rebecca Pilling Head of Patient Experience
Information supplied by University Hospitals of North Midlands