Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant service
Rated 5 stars out of 5
by Keith Broomhall - Posted on 09 July 2023
Had a minor operation on my head, was seen to on admittance with no wait, surgeon and staff dealt with everything so I felt no pain or discomforts, was put well at ease, all went well without any probs, and I was discharged in less than one hour!
Visited Dermatology on June 2023
Review titled Royal Stoke University Hospital
Replied on 20 July 2023
Dear Mr Broomhall, It is so lovely to read of your positive experience at our hospital. Thank you very much for sharing it. I do hope you're continuing to recover well following your visit. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Many thanks
Rated 5 stars out of 5
by Susan Barr - Posted on 16 June 2023
I had an appointment early on Friday 9 June 2023 for the removal of my ovaries and cysts etc. Everything was carried out with great professionalism by all concerned …I would like to thank all the staff involved for their care and cheerfulness during the few days I spent in hospital. I would have liked the opportunity to thank personally the surgeon who carried out the procedure…although I understand pressure of work makes this difficult. Many thanks for the comparative speed of getting an appointment in these difficult times. I hope the government recognises the good work done by all doctors and remunerates you all better.
Visited Gynaecology on June 2023
Review titled Royal Stoke University Hospital
Replied on 29 June 2023
Dear Susan, Thank you for taking the time to comment on your recent experience of our hospital. I will ensure your lovely feedback is shared with the relevant team. I do hope you're recovering well following your procedure. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Absolutely appalling
Rated 1 star out of 5
by Barry Delves - Posted on 16 June 2023
My sister was supposed to have back surgery today. Turned up and was told it was cancelled and the secretary had phoned her After proving that had not happened they agreed she had not called her but then stated that although her time was 09:00 all back ops were scheduled for the afternoon, the actual computer on the desk showed she was booked in at 14:30. So much for it had been cancelled. Also told all back surgery needed two surgeons to carry it out. Then told she would need to have an MRI scan before having her op , yes the one that was supposed to be at 9am and the desk computer showed her at 2:30. So no op another long wait no doubt for another scan. Having had a CT scan. What a shambles and massive let down for my sister who Is in agony. One for investigation surely. At least the CQC need to be informed and the matter to be resolved satisfactory
Visited Orthopaedics on June 2023
Review titled Royal Stoke University Hospital
Replied on 22 June 2023
Dear Mr Delves, Thank you for taking the time to share your comments, although I am very disappointed to read of your sister's experience. I would be extremely grateful if either you or your sister could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net and provide additional details to allow us to further investigate and to support with a resolution. With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 06 May 2023
My husband was taken to Royal Stoke on the 5th May after he burst a varicose vein he had fast and excellent service firstly from the ambulance staff and then the Accident and emergency nurses and doctors. Thank you very much
Visited Accident and emergency services on May 2023
Review titled Royal Stoke University Hospital
Replied on 15 May 2023
Good morning, Thank you so much for taking the time to share your husband's recent experience of our Emergency Department. I will ensure I share your lovely comment with the team- I know they will very much appreciate your kind words. I do hope your husband is continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Fantastic staff and hospital so organised and helpful
Rated 5 stars out of 5
by REITA CUBBERLEY - Posted on 20 May 2023
Never been to Stoke hospital before but what a pleasure to meet with so many helpful staff. Even when we were lost several members of staff assisted us. Great communications to inform you of patients progress and detailed information. Cannot praise this hospital highly enough.
Visited Stroke on May 2023
Review titled Royal Stoke University Hospital
Replied on 26 May 2023
Dear Reita, Thank you so much for taking the time to share your experiences of our hospital. Our staff do work hard to deliver exceptional care and comments such as yours really do make a difference. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 06 May 2023
My husband was taken to Royal Stoke on the 5th May after he burst a varicose vein he had fast and excellent service firstly from the ambulance staff and then the Accident and emergency nurses and doctors. Thank you very much
Visited Accident and emergency services on May 2023
Review titled Royal Stoke University Hospital
Replied on 15 May 2023
Good morning, Thank you so much for taking the time to share your husband's recent experience of our Emergency Department. I will ensure I share your lovely comment with the team- I know they will very much appreciate your kind words. I do hope your husband is continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Amazing Staff
Rated 5 stars out of 5
by Denise - Posted on 27 May 2023
I had an urgent biopsy in the Central Treatment Suite at Royal Stoke. Staff from start to finish were polite, understanding, knowledgeable, had empathy and nothing was too much trouble fir them. I was reassured and put at ease during a vert stressful time. Thank you x
Visited Obstetrics And Gynaecology on May 2023
Review titled Royal Stoke University Hospital
Replied on 22 June 2023
Dear Denise, Thank you for taking the time to share your lovely feedback regarding your experience at our hospital. I will ensure your kind words are shared with the Central Treatment Suite Team who I know will very much appreciate them. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Disgusting service , horrible doctor
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2023
Came to A&E with a flare up of an ongoing chronic condition I have had for 4 years , at first care was subpar but got the job done , was being referred to a medic team and all was well thill this morning I was greeted by a doctor who was nothing short of the rudest person I have ever met in my life , who at first asked to speak to me then as I tried to explain my issues , continuously spoke over me , raised his voice and dismissed every concern I had , I asked to speak to a consultant specialist in the field I was requiring before leaving after being sat in A&E for 12 hours before seeing a doctor . This doctor then proceeded to shout over me then accuse me of being aggressive and threatened me with the security and police , I am utterly disgusted at royal stoke , don’t go here for Health care issues , clearly they’re desperate for the beds
Visited Accident and emergency services on May 2023
Review titled Royal Stoke University Hospital
Replied on 22 June 2023
Dear Patient, Thank you for taking the time to share your experience, although I am truly sorry to read your comments. I would be grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional details and allow us to further investigate this issue. With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Absolutely incredible staff
Rated 5 stars out of 5
by Amy Holford - Posted on 27 May 2023
I recently returned for further breast surgery, from admission on ward 100, to recovery staff, to ward 103 staff, the nurses and nursing assistants were incredible. So kind and compassionate. My main thank you are to the doctors, two in particular, professional throughout, reassuring and so supportive. Made my stay at the hospital comfortable, forever grateful thank you.
Visited Plastic surgery on May 2023
Review titled Royal Stoke University Hospital
Replied on 22 June 2023
Dear Amy, Thank you very much for taking the time to share your experience. I will ensure your lovely comments are passed onto the teams on Wards 100 and 103 and Theatres. Our staff work extremely hard to provide the best possible care and they really do appreciate receiving compliments such as yours. I do hope you're continuing to recover well following your surgery. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled A Mixed Experience
Rated 2 stars out of 5
by Pam Pott - Posted on 08 June 2023
I came in with my husband following an accident in which our car turned over and we were fortunate to survive. I was examined by a doctor who pronounced no serious injuries and that I would be able to go home. This, without any Xrays or scan. Whilst waiting in a corridor on a stretcher, I overheard nursing staff saying that they were sure I should not be discharged and not long after that the same doctor came and said having consulted his superior, it was all change and that I was to be sent for both a scan and X-rays which revealed I had a fractured rib and that I would be staying in the hospital overnight. The next doctor on duty was excellent. She asked if any of my grazes had been washed and I told her that they had not. The most difficult things in my experience were related to delays in bringing pain relief and a bedpan when I urgently needed them. At 18:30 my husband let the nursing staff know that I needed pain relief and was told it would be coming. He asked on two more occasions, but it was not until 20:30 that the painkillers arrived. Similarly when I needed a bed pan, the nurse said "Just a sec" and it was 30 minutes before it arrived, during which holding in my urine added greatly to my pain and discomfort. It is understandable if nurses have other urgent priorities to attend to first, but they should be trained to make truthful statements, such as "I need to attend to a patient giving birth first" rather than "just a sec" which raises hopes of something being likely to happen within about 5 minutes. I know the nursing staff were under a lot of pressure, but I was disappointed that urgent needs took so long to be seen to. The third doctor I saw on the morning before I left was excellent. Incidentally my husband had a message on his mobile asking for a review of his experience at the X-ray department, which was fine, but I have had no similar message on my mobile regarding X-ray and scan experiences (both OK) or my time in accident and emergency.
Visited Accident and emergency services on May 2023
Review titled Royal Stoke University Hospital
Replied on 22 June 2023
Dear Pam, Thank you for taking the time to comment. As a Trust, we value all feedback whether positive or not. I am truly sorry that you had to wait for pain relief and for support with personal care. I will ensure I share your comments with the team in ED for their reflection and learning for the future. I do hope you and your husband are continuing to recover well following your accident. With best wishes Rebecca Pilling Head of Patient Experience.
Information supplied by University Hospitals of North Midlands