Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled In the best of hands
by Zoe23 - Posted on 18 January 2023
Firstly we ended up at the wrong place - ward 217 - but the staff couldn’t have been more helpful and a particular nurses escorted us to our correct destination, chatting to my daughter all the way. At the Poswillo unit, every member of staff was amazing. The anaesthetist, the surgeon and the nurses all explained every step of my daughter’s tooth extraction and showed her the surgery before the procedure - something that they must have to parrot several times a day, but it wasn’t robotic but felt personal. I honestly can’t praise them enough for what a relaxing experience it was. Our dedicated nurse (I missed her name unfortunately) was absolutely lovely. If anyone is going or taking their child for a tooth extraction here, you’re in the best of hands.
Visited January 2023
Provided by Care opinion
Review titled Royal Stoke University Hospital
Replied on 20 January 2023
Dear Zoe, Thank you so much for taking the time to share your experience of our hospital. I will ensure your lovely comments are shared with the Poswillo team- I know they will very much appreciate your kind words. I do hope your daughter is recovering well after her treatment. With best wishes Rebecca Pilling, Head of Patient Experience
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Review titled Fantastic staff and level of care
Rated 5 stars out of 5
by Anthony 'tony' llewellyn - Posted on 05 February 2023
I just wanted to leave a review and say thank you to all of the staff who looked after me during my stay on ward 227 after my motorcycle accident,I can't thank them enough for making a very tough and stressful time much better, they were extremely professional and skilled in their work but also very friendly and down to earth so much so I was actually a little sad to leave,all I can say is thank you and keep up the good work!
Visited Major trauma on January 2023
Review titled Royal Stoke University Hospital
Replied on 09 February 2023
Dear Tony, Thank you so much for taking the time to share your feedback around your recent experience at our hospital. I will ensure I share your lovely words with Senior Sister and the Ward 227 team- I know they will very much appreciate them. I do hope you are continuing to recover well following your accident. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Excellent care
Rated 5 stars out of 5
by Helen Townsend - Posted on 04 January 2023
I called 111 on the Boxing day. After describing my symptoms to them, they booked me into Royal Stoke A&E department for 10 am. On arrival, I was quickly triaged by a friendly kind nurse. I waited a short time to see a doctor, who got a second opinion from a consultant. I got an examination, medication, blood tests and results all within 3 hours 15 minutes! Everyone was very kind, caring and efficient. I wanted to send a plaudit as I know there is a lot of negative press around emergency care at the moment. Thank you and I really appreciate you being there on Boxing day.
Visited Accident and emergency services on December 2022
Review titled Royal Stoke University Hospital
Replied on 10 January 2023
Dear Helen, Thank you for taking the time to comment on your experience of our Emergency Department. Our staff really are working hard to provide excellent care under very difficult circumstances and I know the team involved will very much appreciate your feedback. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled I'll never be able to thank you enough
by Finn's Mum - Posted on 13 January 2023
My little boy was admitted at the end of December and we were terrified. He had had a seizure at home for the first time ever and honestly it felt like our world was being ripped apart. All the nurses on PICU were so kind, calming and professional. They truly care about the children they are looking after. Even from picking the right bedsheet design and gown, and popping tiny gel pads under my boy’s ankles so he doesn’t mark from lying still so long. They might say “it’s just our job” but it’s so much more than that to us parents. You made a horrible, scary experience so much better for us and I’ll never be able to thank you enough for the kindness you treated us and our boy with. I felt so kept in the loop, so cared about, and so confident in their care of him that I actually managed to rest whilst there which I haven’t been able to do at home (so a special thank you there). Nothing was too much trouble for them, and when he was finally awake and no longer intubated, the phenomenal care continued. One nurse even managed to make him a tuna mayo sandwich at 6am because he was asking for one (it’s all he eats sandwich-wise due to ASD). He wasn’t scared when he woke but greeted by smiling happy faces and reassurance from his nurses. So much so he wanted them to cuddle with him in his bed! That was our first and hopefully our last visit to PICU in Stoke, but honestly the trauma was significantly minimised by the wonderful staff that work there. Thank you endlessly.
Visited December 2022
Provided by Care opinion
Review titled Royal Stoke University Hospital
Replied on 18 January 2023
Good morning, Thank you so much for sharing your incredible feedback for our team on PICU. I am so pleased to read that Finn was so well looked after- I do hope he is continuing to recover well. I will ensure I pass on your lovely words to our PICU team- I know the staff on there will very much appreciate you taking the time to comment. With very best wishes Rebecca Pilling Head of Patient Experience
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Review titled Truly caring.
Rated 5 stars out of 5
by Olwyn Hewitt - Posted on 16 December 2022
I was very well looked after all the time I was at the hospital the nurses were very caring and pleasant.
Visited Colorectal cancer services on December 2022
Review titled Royal Stoke University Hospital
Replied on 20 December 2022
Dear Olwyn, Thank you for taking the time to comment on your experience of our hospital. Our staff do work extremely hard to deliver excellent care and very much appreciate patients sharing their positive feedback. With very best wishes Rebecca Pilling Head of Patient Experience
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Review titled Well looked after
Rated 5 stars out of 5
by Olwyn Hewitt - Posted on 09 December 2022
I was very pleased with the way I was looked after from start to finish the staff are very good and care for you all the time.
Visited Endocrinology and Metabolic Medicine on November 2022
Review titled Royal Stoke University Hospital
Replied on 15 December 2022
Dear Olwyn, Thank you for taking the time to comment on your recent experience at our hospital. Our staff do work hard to provide outstanding care and very much appreciate compliments such as yours. With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Fantastic maternity care
Rated 5 stars out of 5
by Frances Bott - Posted on 22 November 2022
I was rushed to Stoke hospital while I was visiting family in Stafford. The service on the assessment unit was quick and efficient. I was quickly moved to the delivery suite, there were no delays. Medication was quick, we knew exactly what precautions were taken and why. I felt safe and comfortable at all times. Stoke is not my local hospital or maternity team, so the midwife at the hospital called my local area and maternity team to discuss what had happened. I was kept in for 3 nights to check everything was OK because if I went home, I'd be too far away to come back if things went wrong. I really appreciated the fact that handover was swift and all information was clear between handover staff and for us. I felt very taken care of even when I was so panicked that I couldn't think straight. I honestly wish I still lived in Stafford so all my treatment could be here. A huge thank you to everyone that helped us, we will always be so thankful.
Visited Maternity services on November 2022
Review titled Royal Stoke University Hospital
Replied on 23 November 2022
Dear Frances, Thank you so much for taking the time to share your experience of our Maternity Services. Our staff work very hard to ensure our patients receive the highest standard of care and it is lovely to read when we get it right. I will ensure I share your very kind compliments with the staff involved in your care. I do hope that everything is now progressing well. With very best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Superb treatment
Rated 5 stars out of 5
by Catherine Blakemore - Posted on 06 November 2022
After fracturing my hip my treatment was amazing! Rapid and thorough. All the staff nurses and surgeons were amazing thank you so much you work so hard
Visited Orthopaedics on November 2022
Review titled Royal Stoke University Hospital
Replied on 23 November 2022
Dear Catherine, Thank you so much for sharing your lovely compliment about your care at our hospital. I do hope you are continuing on the road to recovery. With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Fantastic Care
Rated 5 stars out of 5
by Margaret Sanders - Posted on 13 November 2022
I would like to thank the nurses on ward 100 who took care of me this morning they were caring and professional Well done I would like to thank the surgeon (whose name I can’t remember) and the theatre staff who looked after me they were brilliant Nothing was too much trouble Well done to you and thank you all
Visited Plastic surgery on November 2022
Review titled Royal Stoke University Hospital
Replied on 23 November 2022
Dear Mrs Sanders, I am very grateful to you for taking the time to comment on your recent experience of our hospital. The staff on Ward 100 will very much appreciate your kind words when I share them. I do hope you are continuing to recover well. With kindest regards Rebecca Pilling Head of Patient Experience.
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Review titled Superb
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2022
My adult daughter was admitted to pod3 critical care with head injuries. She has learning difficulties and autism Wow! The staff here are amazing! So supportive of my daughter’s additional needs. So compassionate and clear in all their communications with us. Lots of staff dealt with her and every one of them gave this level of care. Even on the difficult days. I could go on more but definitely made the worst days of our lives easier to deal with
Visited Intensive Care on November 2022
Review titled Royal Stoke University Hospital
Replied on 23 November 2022
Thank you for taking the time to comment on your recent experience, particularly after what has clearly been a very difficult time for you and your family. I will ensure I pass on your lovely compliments to the staff on Critical Care Pod3- I know the staff on there will genuinely appreciate your kind words. With best wishes Rebecca Pilling Head of Patient Experience
Information supplied by University Hospitals of North Midlands