Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent experience
Rated 5 stars out of 5
by Mandy Price - Posted on 02 November 2022
All staff from reception, nursing and Doctor were pleasant, helpful and professional. Thank you for making my experience stress free.
Visited Plastic surgery on November 2022
Royal Stoke University Hospital has not yet replied.
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Review titled 6 hours and 40 and counting
Rated 1 star out of 5
by Jonathan smith - Posted on 28 November 2022
In children’s A&E with my son and its pathetic 4.30 to see a doctor another 2 hours for X-ray now sitting with an open wound for another however long terrible care no pain relief
Visited Accident and emergency services on November 2022
Review titled Royal Stoke University Hospital
Replied on 28 November 2022
Dear Mr Smith, I am so sorry to read of your poor experience in Children's ED. I would be very grateful if you could contact our Patient Advice & Liaison Service to provide additional information to allow further investigation. All feedback is welcomed as we can use this to improve our services for the future. With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Amazing
Rated 5 stars out of 5
by Kath - Posted on 30 November 2022
I was taken to AE with breathing problems,,,, the staff were just amazing, I was transferred to ward 222 same hear, thank you for saving my life
Visited Accident and emergency services on November 2022
Review titled Royal Stoke University Hospital
Replied on 01 December 2022
Dear Kath, Thank you very much for taking the time to comment on your recent experience of our ED and Ward 222. Our staff work very hard to provide a high standard of care and very much appreciate knowing when they've got it right for patients. I will ensure I share your lovely compliments with both teams. I do hope you're recovering well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled The attention I received was excellent
by williamsj55 - Posted on 01 December 2022
I lost consciousness twice after a pill became stuck in my throat and was rushed to hospital. The ambulance took me to A&E. I was admitted and the attention I received was excellent. The staff were superb and many test were carried out before I was released. By then I was feeling fine.
Visited October 2022
Provided by Care opinion
Review titled Royal Stoke University Hospital
Replied on 02 December 2022
Dear Williamsj55, Thank you so much for taking the time to share your feedback around your experience of our A&E. Comments such as yours really do make a difference to our staff who are working extremely hard to provide excellent care. I will ensure I pass on your kind words to our A&E team. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Really Professional and Knowledgably.
Rated 5 stars out of 5
by Alan Turner - Posted on 02 November 2022
Excellent appointment everything explained in terms that I could understand. My ailments noted and taken into consideration visa treatment, advice on when to take different medications to achieve best outcomes. Follow up letter to myself and GP actioned same day. Follow up treat/appointment sorted first class treatment.
Visited Cardiology on October 2022
Review titled Royal Stoke University Hospital
Replied on 23 November 2022
Dear Mr Turner, Thank you very much for taking the time to comment on your recent experience of UHNM. Feedback such as yours is very much appreciated by our staff and it is so good to know when we have got something right for our patients. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Excellent staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
Amazing staff and excellent care. Despite having a traumatic birth, every member of staff helped me feel more comfortable and deal with the experience in a postive way. I am so grateful to each and every one of the staff members on duty.
Visited Maternity services on October 2022
Review titled Royal Stoke University Hospital
Replied on 23 November 2022
Dear Patient, Thank you so much for taking the time to share your feedback regarding our Maternity Services. I will share your lovely words with the team. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Lack of communication, understanding or sympathy
by hydraqz68 - Posted on 31 January 2023
My waters broke at 36 +2 and I was told to come in for a check up. Ended up staying overnight on the ward for observation and then sent home the next day as I wasn't contracting and my cervix was closed. The next day I went back in as I was having regular contractions and it had now been over 48 hours since my waters broke. I was put on a monitor after waiting for quite a while and being moved from one bed to another for some reason. During the monitoring, my baby's heart rate was dipping so I was told I would be examined and then sent to labour and delivery to be induced. At this point I'd already been there for about 4 hours. When I was examined the midwife advised I was 3cm dilated and she could feel baby's head, there was no water around his head. I was then fitted with a cannula and given antibiotics and was told someone would be with me soon. Then the shift changed and I didn't see anyone for a long time. A student midwife came in and just hooked me back up to the monitor without advising why or what was happening with me being taken to Labour & Delivery. 3 hours later I was still on the monitor. I had not been given anything to eat the entire time I was there or offered any water. I called for someone and asked if I could be unhooked from the monitor to go to the toilet. The student midwife unhooked me and I asked if I had to be put back on it or if someone could tell me what was happening with me being sent to labour and delivery . They advised they didn't know and said they would send a senior in. The senior midwife came in and basically said they didn't know why I thought I would be going to L&D when I was barely contracting. I asked if they had any handover notes from the previous shift and they said they would go and look for them. After finding them, they advised I couldn't go to L&D as they were too busy and I would have to be transferred to a ward as baby's heart rate had evened back out. It was around midnight by this time and I had been there since lunchtime. There was such a clear lack of any communication and any understanding or sympathy for a first time mother who had been told her baby's heart rate was dropping.
Visited October 2022
Provided by Care opinion
Review titled Royal Stoke University Hospital
Replied on 09 February 2023
Dear Patient, I am so very sorry to read of your poor experience at our hospital. I will ensure your feedback is shared with the midwifery Senior Management Team. I would be very grateful, however, if you haven't already done so, if you would contact our Patient Advice & Liaison Team (PALS) and provide additional information, to allow us to look further into these concerns. PALS can be contacted on 01782 676450 or via email to patientadvice.uhnm@nhs.net With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Dressing by Plastic Surgery Nurses
Rated 5 stars out of 5
by Adrian John Orr - Posted on 14 October 2022
On the 11th October I had my head and leg dressings changed and wounds reviewed by a plastic surgeon. They were very careful in carrying out my treatment which was much appreciated.
Visited Plastic surgery on October 2022
Review titled Royal Stoke University Hospital
Replied on 17 October 2022
Dear Mr Orr, Thank you again for taking time to comment on your experience of our hospital. It is lovely to read that the team have provided consistently good care during your appointments. I will ensure I pass on your feedback to the team who I know will be very appreciative of your kind words. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Dressing by Plastic Surgery Nurse
Rated 5 stars out of 5
by Adrian John Orr - Posted on 05 October 2022
On the 4th October I had the dressing changed on my head which had been operated on the previous week. The nurse was very gentle and took great care in treating me for which I was very grateful.
Visited Plastic surgery on October 2022
Review titled Royal Stoke University Hospital
Replied on 17 October 2022
Dear Mr Orr, Thank you for taking the time to comment on your recent experience. I will ensure your lovely compliment is shared with the Plastics Team. Kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Terrible follow up to cancer
Rated 1 star out of 5
by Anthony Skerratt - Posted on 14 April 2023
I first started with losing a lot of blood from my private, I have had a CT scan a MRI and a pet scan this has been going on since October 2022 it is now April 2023 and I have been told that I have cancer and the doctors must discuss my procedure, this has taken close on 8 weeks to be told that it has spread a lot faster than they anticipated, after 6 months of being told nothing it is no wonder that it is bad. I do not know if I am going to live or die as no one has told me anything. The service that I have had from urology is absolutely disgusting, all that I get is that someone will get back to me which I get nothing. I am It is like living on a time bomb as I have been told that I could have to go to Birmingham or Manchester hospital for the operation but was told this 6 weeks ago
Visited Urology on October 2022
Review titled Royal Stoke University Hospital
Replied on 19 April 2023
Dear Mr Skerratt, Thank you for you very valuable comments although I am extremely sorry to read of your poor experience. Please could you contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net- they will do their utmost to support you to resolve your issues and improve communication. With best wishes Rebecca Pilling Head of Patient Experience
Information supplied by University Hospitals of North Midlands