Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Very caring
Rated 5 stars out of 5
by Phillipa Massey - Posted on 07 October 2022
I attended the outpatients 1 clinic on the 5th 6th oct 2022 with my daughter who was unwell in the waiting area she has seizures, of which she had a few of on both visits. The team were very caring, friendly and professional both with myself and my daughter. I am a Nurse myself and we have had numerous hospital appointments and admissions over the years and this team were the most professional . They put me at ease as well as my daughter and it makes a huge difference to us. Thank you all for your care, keep up the good work.
Visited Gynaecology on October 2022
Review titled Royal Stoke University Hospital
Replied on 17 October 2022
Dear Phillipa, Thank you so much for taking the time to share your feedback on our hospital. It is lovely to read that our staff were able to support you during what must have been a stressful time. I will ensure your lovely words are passed on to the Outpatients 1 Team who I know will appreciate your comments. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Terrible experience overall
Rated 2 stars out of 5
by Becky - Posted on 19 July 2023
My waters broke at 36+2 weeks, the dr I saw at MAU first didn't believe me but changed his mind after scanning me, I was kept on the ward overnight and sent home the next day as labour had not progressed. I was back a day later with regular contractions. After a few hours waiting at MAU I was told my baby had a reduced heartrate and was told I would be taken to labour and delivery to be induced as I still wasn't progressing. The midwives changed shifts and I was forgotten about untill I asked what was happening hours later, the senior midwife said I wasn't contracting enough so why on earth would they send me to labour and delivery. When I asked if she had any handover notes she said she would have to find them, suggesting they hadn't been read in the first place. I was then told I couldn't go to labour and delivery as they were too busy and my baby's heart rate had stabilised, I would have to go back to the ward overnight. This was after being there for 10 hours, with no offer of food and rarely offered water unless I asked. The next morning I was put on the ward with women who had given birth already, eventually left by myself when they were moved on to postnatal, my requests for pain relief or any help in the early hours were met with a lack of compassion that made me feel like I was being a pain. When I told I would have to wait a couple of hours for more paracetamol and then being upset as it wasn't helping I was told by the midwife and I quote "You don't have to be a martyr, you can have some pethidine". As a first time Mum I had no idea what pain relief I could have, and felt upset that I was being spoken to like I was just trying to be difficult. The midwife didn't return to give any more pain relief. I was finally taken to labour and delivery to be induced 5 days after my waters had gone. My baby ended up in NICU due to suspectdd sepsis and low blood sugar, when upset about this on the ward, I could hear the young midwives at the desk nearby ridiculing me for being so upset. Going back there to have a baby in the future is my worst nightmare, the thought of even stepping foot back in the building makes me anxious.
Visited Maternity services on September 2022
Review titled Royal Stoke University Hospital
Replied on 20 July 2023
Dear Becky, I am so very sorry to read your comments regarding your experience of our Maternity Services. It is not the service we want to provide, especially at what should be such a special time. We would welcome the opportunity to further investigate the concerns raised in your feedback. As such, I would be very grateful if you would contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net and provide additional details. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Tenacity in adversity
Rated 5 stars out of 5
by Leo K - Posted on 13 September 2022
I was treated on ward 231. I was treated extremely well by every single member of staff over a 4 day period, going above and beyond. However, during my staff I was exposed to some of the most disgusting people I have ever had the misfortune to meet. I witnesses countless examples of verbal abuse and one example of physical abuse where two nurses. On every occasion it was dealt with calmly and patiently despite the disgusting behaviour they faced. I wouldn’t blame the waiting times on a lack of staff; it’s these types of people monopolising staffs’ time. I can not imagine why somebody would want to work here. Thank you Ward 231 for everything - you were fantastic. Leo K
Visited Accident and emergency services on September 2022
Review titled Royal Stoke University Hospital
Replied on 23 September 2022
Dear Leo, Thank you so much for taking the opportunity to comment on your experience on Ward 231. It saddens me to read of the behaviours you witnessed from other patients, however our staff work extremely hard to remain professional at all times and I know they will very much appreciate your kind words which I will share with them. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled World Class Heart Failure Service
Rated 5 stars out of 5
by Dr Peter Barritt - Posted on 11 October 2022
I transferred here from care in Telford which was chaotic. The consultant and nurse specialists in Stoke are brilliant, up-to-date, friendly, professional and kind. I am now on 6 different medicines for heart failure and no longer feel ill, tired and breathless on minimal exertion. Thank you so much.
Visited Cardiology on September 2022
Review titled Royal Stoke University Hospital
Replied on 17 October 2022
Dear Dr Barritt, Thank you very much for taking the time to share your experience of our Heart Failure service. I am so pleased to read that you are feeling so much better. I will ensure I pass on your lovely compliments to the team. With best wishes Rebecca Pilling Head of Patient Experience.
Information supplied by University Hospitals of North Midlands