Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled CCU
Rated 5 stars out of 5
by David - Posted on 02 January 2024
Can't speak highly enough of care on the Coronary Care Unit. Excellent service and staff. Treated my heart attack efficiently and quickly
Visited Cardiology on December 2023
Review titled Royal Stoke University Hospital
Replied on 30 January 2024
Dear David, Thank you so much for taking the time to share your experience of our CCU. I will ensure your lovely comment is shared with the team as I know they will appreciate your kind words. I do hope you're continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Stoke Orthopaedic Department - NHS at its best!
Rated 5 stars out of 5
by Mrs Roberts - Posted on 26 November 2023
My Grandson was born with talipes to one foot and the foot was quite badly twisted. He has visited the Orthopaedic Dept at Stoke every Thursday for the past 7 weeks and his foot is now perfectly in place and at the correct angle. The Consultant and nurses have been absolutely fantastic and have supported my daughter and son-in-law through the process. For new parents, this could have been all very upsetting but the way they have been treated has made the experience a positive one. It could have been very different. My Grandson has just been fitted with his little boots (he looks like he's going ski boarding!) but, at only 10 weeks old, he's well on the way to 2 perfect feet. There is so much negativity towards the NHS but we are so thankful that my Grandson's treatment started when he was 2 weeks old and it was such a positive experience. We are very lucky to have free expertise and staff of such calibre on our doorstep. Thank you to the Consultant and all the team.
Visited Orthopaedics on November 2023
Review titled Royal Stoke University Hospital
Replied on 05 December 2023
Dear Mrs Robert, Thank you so much for taking the time to share your positive feedback of our hospital. Comments such as yours really do make a difference to our staff and I will ensure I share your lovely words with the Orthopaedic Team. I wish your grandson lots of luck with his on-going treatment. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Fabulous Care
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
I was on Ward 233 (amra) after being admitted to Royal Stoke with severe chest pains. The care I received on this ward was outstanding by the whole team and thr Consultants
Visited Cardiology on November 2023
Review titled Royal Stoke University Hospital
Replied on 05 December 2023
Dear Patient, Thank you for taking the time to share your experience on AMRA. Feedback such as yours is so important to our staff and I will ensure I share you comments with the AMRA team. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled My pregnancy care was absolutely excellent
by Genie412 - Posted on 24 October 2023
I just wanted to say that my pregnancy care was absolutely excellent at Royal Stoke University Hospital. Initially, I was marked as low risk but disclosing my mental health issues changed that to high risk. I had growth scans and physically everything was fine right up until 36 weeks where I was diagnosed with obstetric cholestasis with wildly deranged ALT results and then blood pressure issues and proteinuria. I came in for some blood results only to be triaged with really high blood pressure and admitted. The staff managed to get me a side room due to my mental health but when my waters broke unexpectedly they had meconium in them. I was then rushed for an emergency induction which didn’t work after 15 hours of trying so I needed a caesarean. As you can imagine, this was horrifically traumatic and I was in a really bad way afterwards- I was in hospital for a week and my blood pressure was really difficult to stabilise. Honestly I couldn’t have had better care. Everything was so frightening but the midwives reassured me and made me feel safe. From the MAU to the wards, everyone was so kind and supportive even when I literally broke down wanting to go home. I was a mess after my c- section and I the midwives and doctors were so incredibly kind. I had to have a lot of blood tests with really poor veins which was really emotionally difficult as I have a lot of trauma around it- but I always felt the staff were trying to be understanding. Things could have gone so badly for me and my daughter, and my birth was so frightening. I’m always going to be grateful I was in the right place when everything went down.
Visited October 2023
Provided by Care opinion
Review titled Royal Stoke University Hospital
Replied on 31 October 2023
Dear Genie412 Thank you so much for taking the time to share your experience- especially one which was so difficult for you. I will ensure your lovely words are shared with the Maternity Team- I know the staff will very much appreciate your comments. I do hope you're continuing to improve and are settling into a routine with your new baby. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 07 October 2023
my mother in law who suffers from dementia was admitted to a@e due to a fall in the night and was sent to be assessed, we were told they would contact us to let us know whats going to happen to her, call never came and everytime i called to ask where she was noone ever answered the phone, it took 2 days to find out that she had been sent to another hospital without anyone informing her daughter (who is bedbound and unable to go see her) where she was, totally unacceptable seeing as she has dementia and unable to contact us herself.
Visited Accident and emergency services on October 2023
Review titled Royal Stoke University Hospital
Replied on 18 October 2023
Dear Anonymous, Thank you for taking the time to share your mother in law's experience, although I am extremely sorry to read of the issues raised. I would be very grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional information to allow us to investigate this further. I will share your comment with the ED management team for their reflection on learning. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Outstanding care
Rated 5 stars out of 5
by Jayne A - Posted on 07 October 2023
I’ve had two procedures here, the main being a hysterectomy. The consultant was excellent explaining what was going to happen and took into account my thoughts and opinions. The hospital was super clean, all the nursing staff were very caring and looked after me well prior to surgery and after. They ensured my pain was controlled and explained everything well. Very helpful friendly staff, this is not my local hospital but my GP recommended and I’m glad I chose this hospital. If I ever need any further hospital treatment I would return here
Visited Gynaecology on October 2023
Review titled Royal Stoke University Hospital
Replied on 18 October 2023
Dear Jayne, Thank you for taking the time to share your experience of our hospital. Feedback such as yours really does make a difference to our staff who work very hard to provide a high standard of care. I will ensure your lovely comment is shared with the staff in question. I do hope you're recovering well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Wonderful Service
Rated 5 stars out of 5
by VALERIE TURNER - Posted on 31 October 2023
My husband fell over in Stafford on 30/10/2023 and was taken by ambulance to Accident and Emergency. They kept him in overnight and did numerous tests on him and found out what was causing him not being able to walk properly. Hopefully with treatment he will not be falling over again. Absolute wonderful service from Doctons and Physiotherpists and all Ambulance Staff. Well Done!!
Visited Accident and emergency services on October 2023
Review titled Royal Stoke University Hospital
Replied on 02 November 2023
Dear Mrs Turner, Thank you for taking the time to share yours and your husbands experience. I am so sorry to read of his accident, however I am pleased to read your comments regarding his care. I will ensure I share your kind words with the staff in ED- I know they will very much appreciate the feedback. I do hope your husband is continuing to recover. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
I had breast cancer nearly 3 years ago and every appointment I have had in relation has been dealt with in professional and compassionate manner. More recently I became concerned about rib pain. I was seen the following day as an emergency referral and the consultant I saw put my mind at rest, ordered more tests and understood my anxiety. What ever the outcome of the results I can’t fault the service. Let’s hope the wait is not too long!
Visited Breast Surgery on September 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Patient, Thank you for taking the time to share your experience at our Trust. I am so pleased to read of the standard of care you have been provided with, and will ensure your kind words are shared with the team. If you need support with regards to appointments, please do not hesitate to contact our Patient Advice & Liaison Team (PALS) on 01782 676450 or patientadvice.uhnm@nhs.net who will be happy to assist wherever possible. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Brain tumour removal
Rated 5 stars out of 5
by Steve Tibbitts - Posted on 18 September 2023
The overall experience was excellent from the consultant to all the staff on ward 228. They treated me as an individual and took time to explain in detailall the stages of the process. The process and procedure was first class and i only hope the pay rewards are eventually achieved as i feel they should be. A highly reccommended service.
Visited Neurosurgery on September 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Mr Tibbitts, Thank you so much for taking the time to share your experience at our hospital. Feedback such as yours really does make a difference to our staff and I will ensure your kind words are shared with the teams. I do hope you are continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Dismayed by my treatment as an older prson
Rated 4 stars out of 5
by Angela Merryweather - Posted on 10 August 2023
On Monday 31 July a dressmaking pin broke off and went in the base of my right foot. Tuesday I rang my GP was told there were no appts and that I should go to the Haywood. I did so on 1 August and after 3 hours and an xray was told they couldn't deal with it there and gave me an appt in the fracture clinic at Royal Stoke the next day. On Wednesday I sat for five hours waiting to see if the pin could be removed. Nothing doing that day. I rang on Thurs at 7.30 and was told someone would ring me back which they did at 2.30. Nothing doing that day either but I was told Friday would probably be the day and not to eat anything after 6am. I got a call from ward 266 at about 9.30 asking where I was as I should be in theatre. I said knew nothing about that but I raced down there from Hartshill. At fracture clinic, the dr I saw said that the pin had probably gone in deeper as I had been walking on it for two days. How was I supposed to go to the Haywood and the fracture clinic without walkin on it? My dismay arose in Ward 266 when I was asked questions like Do you have a carer? How do you manage? And then the final indignity I was given a memory test. Year? Month? John Brown. Count down 20 - 1; Months Dec to January. I have lived on my own for 72 years and have never not managed. I run my life, have two allotments, go swimming, have friends, go on holidays, have an active social life and managed to get myself to the Haywood and Royal Stoke without any assistance. Why do you assume that because I am over 70 that a) I am going senile and b) that I cannot run my own life? I couldn't wait to leave after my operation and felt totally demoralised and depressed by the attitude of the staff - who I am sure were only following protocol. There must be a better way of assessing patients, surely. It's not good enough. Additionally I asked several times why I couldn't have the pin removed by local anaesthetic and was repeatedly told that I would have to discuss this with the consultant. The first time I saw the consultant was when I was prepped and waiting for my gen anaesthetic, by which time it was far too late to discuss anything. A disappointing and frustrating experience
Visited Don't know on August 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Ms Merryweather, I am so saddened to read of your experience at UHNM. I can very much appreciate how frustrated everything must have made you feel. There is national guidance which NHS hospitals follow with regards to certain assessments for patients over the age of 65 to ensure the best care possible is delivered, nevertheless, I will ensure your comment is shared with the Divisional Nurse Director and our Quality and Safety Team as they are instrumental in developing our risk assessment documentation. With best wishes Rebecca Pilling Head of Patient Experience.
Information supplied by University Hospitals of North Midlands