Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Waiting for results causes great stress
by julietjp55 - Posted on 12 September 2023
Whilst being checked at hospital a lesion was found. A biopsy was taken which went fine. The results took so long to come to me I had a breakdown thinking the worst. When I eventually got the lesion cut out I was treated with dignity and kindness. So the actual treatment was second to none. I was really looked after. The staff were so friendly and put me at ease. My main problem was waiting on results which take so long when you think you may have cancer. Also I wasn’t given enough information about how to care for the wound and didn’t get an appointment for a follow up. Still waiting on that. This causes great stress in patients
Visited August 2023
Provided by Care opinion
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Julietjp55, Thank you for your kind words regarding the care and treatment received at our hospital. I am truly sorry for the delays you've experienced waiting for your results and for your follow-up appointment. The Patient Advice and Liaison Service (PALS) would be extremely happy to support you, should need it. You can contact them on 01782 676450 or via email to patientadvice.uhnm@nhs.net. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Rearranging appointments - impossible process
Rated 3 stars out of 5
by Anonymous - Posted on 31 August 2023
I was informed direct by the Dermatologist that if the appointment they give me for a procedure does not suit me, I can call appointments line to change it. I have called the appointments line it's a 15minute waiting time, I was then told I have to call the dermatology dept direct as it is classified theatre appointment, well no one answers the phone at dermatology dept, I've been calling the number 017 82 674 342 (obtained from appointments line). During the voiceover on the Appointment line they say it costs the Trust hundreds of pounds per missed appointment, as a patient I want to avoid any loss, I'm taking responsibility to rearrange an appointment date and there is no answer. Please advise next steps?
Visited Dermatology on August 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Patient, I am so very sorry to read of the difficulties you've been having contacting the relevant department. If you require support, please contact our Patient Advice and Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net and they will willing assist you. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Shocked
Rated 3 stars out of 5
by Anonymous - Posted on 02 August 2023
My ex partner has a drug addiction problem. He came to me for help and was badly withdrawing. On taking his GPs advice I called 999 who then told me to take him to a&e where he would get help with his withdrawal (both physical and mentally) and help sped up referral to a rehab. After 3 hours in a&e with him in a wheelchair as he could barely walk… we were told there was nothing they would do… in their words they can help alcohol addiction but not drug addiction. So now he has disappeared and no doubt will be scoring again… can’t believe that having been told he would get help he got nothing! The website says talk to your gp and help is available but clearly this isn’t true. Also to be told that help would be given by 999 and then not get any support atall is appalling
Visited Accident and emergency services on August 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Anonymous, I am very sorry to read of your ex-partners poor experience at our hospital. UHNM is an acute Trust, however there is some support and advice available for situations such as these. I will share your comments with the ED team for reflection and learning. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Ophthalmology
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
I attend Ophthalmology regularly for check ups for my eye condition. The staff are always very professional and I have an eye test, imaging and a consultation all with an hour of arriving. I previously attended a different hospital for the same problem and have to say the service and treatment at Royal Stoke is much superior.
Visited Ophthalmology on July 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Patient, Thank you so much for taking the time to share your experience of our Ophthalmology department. I will ensure your lovely comments are shared with the staff in question. I know they will be very grateful to hear your kind words. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Unsafe care
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
My granddaughter has been in hospital since Sunday !! Still no doctor they know baby isn’t moving, she has symptoms of preeclampsia and other problems,and all you get from midwives is doctors are busy???!! Don’t have your baby here
Visited Maternity services on July 2023
Review titled Royal Stoke University Hospital
Replied on 20 July 2023
Dear Anonymous, I am so very sorry to read your comments regarding your granddaughter's care. As a Trust we welcome all feedback, whether positive or not, so we can learning and make improvements. As such, if you have not already done so, I would be very grateful if you could contact the Patient Advice & Liaison Team (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional information and allow us to look into these issues further. With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Amazing Care
Rated 5 stars out of 5
by Rob Walker - Posted on 23 January 2024
I was transferred from County Hospital Stafford for treatment for a Brain Malformation. All staff I encountered were caring pleasant and friendly. They made a very stressful and upsetting time more tolerable by dealing with me quickly and efficiently. I can’t thank staff enough. Thank you
Visited Neurosurgery on July 2023
Review titled Royal Stoke University Hospital
Replied on 30 January 2024
Dear Mr Walker, Thank you for your kind words regarding your experience at our hospital. I am so pleased to read staff were able offer you reassurance during a stressful time. I do hope you're continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 08 August 2023
My husband was given an appointment in July we attended put his information into the machine was told to go to a clinic and his number would be called…arrived at the clinic to find no doctor or nurse returned to reception to be told there was no clinic that evening even though we had confirmation on us…returned home rang the secretary the following morning to be told that it should have been a phone appointment not a face to face they couldn’t apologise enough which is fair enough we can all make mistakes…we then got a phone call the following day with an oncologist who did the review on the phone and was told he would be having another appointment in six weeks we are five weeks on no appointment have been ringing leaving messages because his cancer medication is about to run out no one has got back,this really isn’t good enough.If we don’t hear anything now we will have to go down the pals route as if we haven’t got enough stress.
Visited Colorectal cancer services on July 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Patient, I am extremely sorry to read of your husband's poor experience. In order for us to look further into your situation, and ensure we can learn from this so it is not repeated in future, I would be grateful if you could contact me and provide additional details. My email address is rebecca.pilling@uhnm.nhs.uk. I do hope I hear from you in the near future. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Best Dr i’ve ever seen
Rated 5 stars out of 5
by chloe law - Posted on 04 July 2023
I’ve had a history of symptoms which seemed to be endometriosis. I’ve seen plenty of doctors and none of them even compared to the particular dr that i saw today! i had never felt so safe and comfortable from the second i walked in to the second i left! this doctor is a credit to your hospital! i was made aware of every little detail and they made sure i was understanding of it all! not only that but they were able to make a good laugh and a joke when necessary! extremely happy with todays visit!! thank you
Visited Gynaecology on July 2023
Review titled Royal Stoke University Hospital
Replied on 20 July 2023
Dear Chloe, Thank you for sharing such a positive experience of our hospital. I am so pleased to read your lovely comments and that the Doctor you saw made such a difference to you. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Excellent care
Rated 5 stars out of 5
by Corrine - Posted on 03 July 2023
My mum was taken to A&E yesterday. The staff are wonderful - so supportive and with the right level of humour to lighten an otherwise fraught time. Thankfully it was nothing sinister and she's now in the right place for the treatment she needs to get her home!
Visited Accident and emergency services on July 2023
Review titled Royal Stoke University Hospital
Replied on 20 July 2023
Dear Corrine, Thank you very much for taking the time to comment on yours and your mum's experience of our Emergency Department. Our staff are working extremely hard to provide a high standard of care in sometimes difficult circumstances and very much appreciate hearing kind words such as yours. I do hope mum gets well soon. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Well cared for
Rated 5 stars out of 5
by Ken Perkins - Posted on 21 July 2023
I was well cared for at all times during my visit the staff in A&E were very helpful and the same when I was taken to the AEC Department where I received excellent care the doctor who attended to me was a good listener and very thorough the nursing staff were also on top of their game thank you
Visited Accident and emergency services on July 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Mr Perkins, Thank you very much for taking the time to comment on your recent experience of our hospital. The staff do work hard to deliver high quality care during some exceptionally difficult times and feedback such as yours really does mean a lot to them. I will ensure your lovely words are shared with our ED staff. Kindest regards Rebecca Pilling Head of Patient Experience.
Information supplied by University Hospitals of North Midlands