Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic care
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
My partner was brought in to AE by ambulance he was seen swiftly had a thorough and very professional assessment by a trainee nurse practitioner we had no complaints The experience was very smooth we were put at ease and given the upmost care respect and compassion throughout
Visited Accident and emergency services on June 2023
Review titled Royal Stoke University Hospital
Replied on 29 June 2023
Good afternoon, Thank you for taking the time to share your partners recent experience of our ED. I will ensure your comments are shared with the staff who I know will very much appreciate the comments. Our staff work extremely hard under some challenging circumstances and feedback such as yours really does make a difference. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Absolutely Awful
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2023
I was sent by an OOH doctor to A&E no referral was sent ,the triage ordered the wrong blood tests , I waited 5 hours and was told it would be another 8 hours to see a doctor, I saw the nurse shouting at patients who were complaining, but if you dared to say anything like I did which was ' ,You have taken the wrong blood tests ' .I was told I was being passive aggressive!!! I was talked into taking another blood test, but I never got the result because the gas machine was broken . A nurse barged into my cubicle twice , he interrupted my blood test, the health worker had to loosen my tornika whilst he moaned about his shifts and that there were no doctors in resuscitation, Still not had the blood test results? I felt safer at home, not a good experience
Visited Accident and emergency services on June 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Patient, I am truly sorry to read of your poor experience at our hospital, although I am grateful to you for taking the time to comment. If you would like us to look further into the issues you've raised, please contact our Patient Experience and Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional details. I will, however, share your comments with the ED team for their reflection and learning. With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Brilliant service
Rated 5 stars out of 5
by Keith Broomhall - Posted on 09 July 2023
Had a minor operation on my head, was seen to on admittance with no wait, surgeon and staff dealt with everything so I felt no pain or discomforts, was put well at ease, all went well without any probs, and I was discharged in less than one hour!
Visited Dermatology on June 2023
Review titled Royal Stoke University Hospital
Replied on 20 July 2023
Dear Mr Broomhall, It is so lovely to read of your positive experience at our hospital. Thank you very much for sharing it. I do hope you're continuing to recover well following your visit. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Many thanks
Rated 5 stars out of 5
by Susan Barr - Posted on 16 June 2023
I had an appointment early on Friday 9 June 2023 for the removal of my ovaries and cysts etc. Everything was carried out with great professionalism by all concerned …I would like to thank all the staff involved for their care and cheerfulness during the few days I spent in hospital. I would have liked the opportunity to thank personally the surgeon who carried out the procedure…although I understand pressure of work makes this difficult. Many thanks for the comparative speed of getting an appointment in these difficult times. I hope the government recognises the good work done by all doctors and remunerates you all better.
Visited Gynaecology on June 2023
Review titled Royal Stoke University Hospital
Replied on 29 June 2023
Dear Susan, Thank you for taking the time to comment on your recent experience of our hospital. I will ensure your lovely feedback is shared with the relevant team. I do hope you're recovering well following your procedure. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Absolutely appalling
Rated 1 star out of 5
by Barry Delves - Posted on 16 June 2023
My sister was supposed to have back surgery today. Turned up and was told it was cancelled and the secretary had phoned her After proving that had not happened they agreed she had not called her but then stated that although her time was 09:00 all back ops were scheduled for the afternoon, the actual computer on the desk showed she was booked in at 14:30. So much for it had been cancelled. Also told all back surgery needed two surgeons to carry it out. Then told she would need to have an MRI scan before having her op , yes the one that was supposed to be at 9am and the desk computer showed her at 2:30. So no op another long wait no doubt for another scan. Having had a CT scan. What a shambles and massive let down for my sister who Is in agony. One for investigation surely. At least the CQC need to be informed and the matter to be resolved satisfactory
Visited Orthopaedics on June 2023
Review titled Royal Stoke University Hospital
Replied on 22 June 2023
Dear Mr Delves, Thank you for taking the time to share your comments, although I am very disappointed to read of your sister's experience. I would be extremely grateful if either you or your sister could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net and provide additional details to allow us to further investigate and to support with a resolution. With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 06 May 2023
My husband was taken to Royal Stoke on the 5th May after he burst a varicose vein he had fast and excellent service firstly from the ambulance staff and then the Accident and emergency nurses and doctors. Thank you very much
Visited Accident and emergency services on May 2023
Review titled Royal Stoke University Hospital
Replied on 15 May 2023
Good morning, Thank you so much for taking the time to share your husband's recent experience of our Emergency Department. I will ensure I share your lovely comment with the team- I know they will very much appreciate your kind words. I do hope your husband is continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Fantastic staff and hospital so organised and helpful
Rated 5 stars out of 5
by REITA CUBBERLEY - Posted on 20 May 2023
Never been to Stoke hospital before but what a pleasure to meet with so many helpful staff. Even when we were lost several members of staff assisted us. Great communications to inform you of patients progress and detailed information. Cannot praise this hospital highly enough.
Visited Stroke on May 2023
Review titled Royal Stoke University Hospital
Replied on 26 May 2023
Dear Reita, Thank you so much for taking the time to share your experiences of our hospital. Our staff do work hard to deliver exceptional care and comments such as yours really do make a difference. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 06 May 2023
My husband was taken to Royal Stoke on the 5th May after he burst a varicose vein he had fast and excellent service firstly from the ambulance staff and then the Accident and emergency nurses and doctors. Thank you very much
Visited Accident and emergency services on May 2023
Review titled Royal Stoke University Hospital
Replied on 15 May 2023
Good morning, Thank you so much for taking the time to share your husband's recent experience of our Emergency Department. I will ensure I share your lovely comment with the team- I know they will very much appreciate your kind words. I do hope your husband is continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Amazing Staff
Rated 5 stars out of 5
by Denise - Posted on 27 May 2023
I had an urgent biopsy in the Central Treatment Suite at Royal Stoke. Staff from start to finish were polite, understanding, knowledgeable, had empathy and nothing was too much trouble fir them. I was reassured and put at ease during a vert stressful time. Thank you x
Visited Obstetrics And Gynaecology on May 2023
Review titled Royal Stoke University Hospital
Replied on 22 June 2023
Dear Denise, Thank you for taking the time to share your lovely feedback regarding your experience at our hospital. I will ensure your kind words are shared with the Central Treatment Suite Team who I know will very much appreciate them. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Disgusting service , horrible doctor
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2023
Came to A&E with a flare up of an ongoing chronic condition I have had for 4 years , at first care was subpar but got the job done , was being referred to a medic team and all was well thill this morning I was greeted by a doctor who was nothing short of the rudest person I have ever met in my life , who at first asked to speak to me then as I tried to explain my issues , continuously spoke over me , raised his voice and dismissed every concern I had , I asked to speak to a consultant specialist in the field I was requiring before leaving after being sat in A&E for 12 hours before seeing a doctor . This doctor then proceeded to shout over me then accuse me of being aggressive and threatened me with the security and police , I am utterly disgusted at royal stoke , don’t go here for Health care issues , clearly they’re desperate for the beds
Visited Accident and emergency services on May 2023
Review titled Royal Stoke University Hospital
Replied on 22 June 2023
Dear Patient, Thank you for taking the time to share your experience, although I am truly sorry to read your comments. I would be grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional details and allow us to further investigate this issue. With kindest regards Rebecca Pilling Head of Patient Experience
Information supplied by University Hospitals of North Midlands