Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Passionate and caring staff
Rated 5 stars out of 5
by Ian Penny - Posted on 04 December 2024
As soon as I arrived in A+E the staff were so caring you don’t expect that a receptionist to get a wheelchair for you within 15 minutes I saw three members of staff soon after I was in A+E ward the staff are so caring and helpful then the doctors ordered X-ray scan bloods to be taken I now they where so busy but the service that they gave me was brilliant even when the nursing staff was busy the doctors help out by checking on other patients as soon as my results came they provided my results even one of the top consultants came with four doctors and told me what is going to happen that put me at ease , then I was taken to the hospital ward as soon as I arrived the staff were outstanding friendly kind helpful and understanding staff I even ask some of the patients what it is like on the ward they said It’s great , soon after I experienced all the staff being kind helpful and understanding towards their patients even down to the cleaning staff saying good morning and smiling, I must say I have been to a few private hospitals before , but from the minute that I crawled in to A+E in so much pain, I was not expecting this kind of service from the NHS staff they are passionate caring understanding people they need to be respected for what they do for our community and our country, I would like to thank you all for all the hard work and your dedication and kindness that you showed to all of the patients on my ward as well as to my family and myself
Visited Accident and emergency services on December 2024
Review titled Royal Surrey County Hospital
Replied on 10 December 2024
Dear Ian, Thank you for taking the time and trouble to let us know about your positive experience coming in to A&E at Royal Surrey. We have shared your lovely comments with staff in this team and it will be much appreciated. We wish you all the very best going forward. Kind regards from the Patient Experience Team
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Review titled Lovely Staff
Rated 5 stars out of 5
by Sarah-Ann Chadwick - Posted on 10 December 2024
I had a mammogram and ultrasound and all of the staff I encountered were so lovely. I was really nervous and they were all so patient and calm and I am very grateful.
Visited Breast cancer services on December 2024
Review titled Royal Surrey County Hospital
Replied on 16 December 2024
Dear Sarah-Ann, Thank you for letting us know about your recent experience in Royal Surrey. We have passed on your kind words to the team and we wish you all the best going forward. With kind regards from the Patient Experience Team
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2024
I arrived at the royal Surrey at 12.30 midday I walked in there was about 40 patients sat in the waiting area, I was checked in by a lovely girl on the desk who had empathy I sat on the floor in the waiting area as no chairs but I was offered a chair in actual fact was more comfy on the floor due to pain I was in quarter to one was seen by triage 1 o clock was seen again and advised bloods would be taken it stated wait time was between 2-3 hours the point of this is that the members of staff were amazing they did not stop they were running hear there and every where to see to patients they are only human and were doing amazing I actually had an episode in a and e and they got me on a trolley I was put in the corridor where I was looked after with pain meds does it matter that I was in a corridor no as I was being well looked after they can only do what they can do and they were doing everything they could was there a long wait time yes due to the amount of patients they had every member of staff had a smile and dealt with patients with empathy even though they were rushed of there feet credit to the royal Surrey and all members of staff I did witness quite a few people that could have waited for doctors rather than a and e or a walk in centre not once did any member of staff turn any one away and dealt with every one in a brilliant manner but it’s clear that this takes up staff time unnecessarily, I would like to thank every one who dealt with my care and made me feel better if I could give a 10 star I would they are doing amazing from start to finish every member of staff under pressure dealt with people care on a high level
Visited Accident and emergency services on December 2024
Review titled Royal Surrey County Hospital
Replied on 16 December 2024
Dear patient, Thank you for taking the time and trouble to let us know about your experience visiting Royal Surrey. We have passed on your positive feedback to staff in our Emergency Department and it this is always very valuable and rewarding to receive. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Great customer service tues 5 nov (initials a b)
Rated 5 stars out of 5
by Mrs Valerie Abdulla - Posted on 05 November 2024
The above staff member ( initials above ie ab) I cannot thank enough. She was polite, efficient and dealt with our query promptly and with kindness and professionalism. What a great asset she is to the admissions team. Such a vital and valued service the team provide to patients and family members, this lady was exceptional. She deserves recognition for her support.
Visited Urology on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Valerie, Thank you for letting us know about the kindness of the exceptional staff member who looked after you at Royal Surrey this month. We wish you all the best going forward. With kind regards from the Patient Experience team.
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Review titled Wonderful ENT Team
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
I underwent sinus surgery on the 05 November. From the moment I arrived at the Short stay surgery Reception the whole process went extremely well. The two surgeons who came to see me and the actual surgeon who performed the surgery both absolutely brilliant surgeons. The team of anaesthitists inside the operating theatre so helpful and professional. The lady who looked after me in the post op recovery room was so helpful. The pre op assessment team did an amazing job to in organising everything prior to my surgery. We all salute you for the incredible work you do every day with such diligence and integrity and for changing peoples' lives.
Visited Ear, Nose & Throat on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear patient, Thank you for letting us know about your positive experience of having sinus surgery. We hope you are recovering well after your operation and wanted to let you know that we have shared your kind words of appreciation with the teams involved in your care. Best wishes from the Patient Experience Team
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Review titled Kindness and professionalism
Rated 4 stars out of 5
by Donna Jankowski - Posted on 14 November 2024
Very kind and caring staff Discharge procedure was not great, morning was told I could go home, it took till 7pm before I finally received my medication, this was extremely frustrating for both myself and my family
Visited Chronic Obstructive Pulmonary Disease on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Donna, Thank you for providing feedback on your recent treatment at Royal Surrey NHS Foundation Trust. We value all feedback from patients and as it helps us to keep improving our services and we take this feedback very seriously. We are pleased that you found our clinical staff to be kind and compassionate. These kind words will be fed back to our clinical team. We are currently undergoing an improvement project on our discharge processes. Your feedback will be shared with our discharge team. Thank you. Kind regards, Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled 1st experience
Rated 3 stars out of 5
by Anonymous - Posted on 18 November 2024
We experienced good care for my mum, taken to A&E following a fall. CT head scan actioned quickly, review by Dr, then on to separate trips for X-ray and CT of her hip. Porters, Doctors, Radiographers, Nurses - all very patient with her needs (dementia, disability). Then moved to AMU for review after scans/bloods and seen by geriatrician. Quite a long wait of 1.5hr to sort pain medication due to back and forth from mum to nurse to dr during trips for scans and transfer to AMU and intolerance of codeine. Staff very good at advising their names and explaining processes clearly to mum, amidst a much more confused state of mind during the day. 1 night stay, HCA staff assisted mobilisation and transfer to the car, and updates the care home on her medical situation. Car parking at visitor times on Monday was bad. Otherwise very clean areas we used and pleasant staff. Hopefully we won't have to return again soon, but if we do we hope it will be a similar good experience.
Visited Accident and emergency services on November 2024
Review titled Royal Surrey County Hospital
Replied on 26 November 2024
Thank you for taking the trouble to let us know about the care your mum received after being taken into Royal Surrey's A&E department. We hope that she is feeling very much better. We have passed on your positive feedback to the team and we wish you and your mum all the very best for the future. With kind regards from the Patient Experience Team
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Review titled Excellent Care
Rated 5 stars out of 5
by Caroline Aucutt - Posted on 13 December 2024
My husband was brought into A and E resuss by the paramedics 19/11/12 and their care was excellent. A and E -the care could not have been better. Elstead ward staff cared perfectly for him until his death on 21/11/2024. I cannot praise or thank them all enough
Visited Don't know on November 2024
Review titled Royal Surrey County Hospital
Replied on 16 December 2024
Dear Caroline, We are very sorry for your loss and our thoughts are with you at this difficult time. Thank you for taking the trouble to let us know about the excellent care your husband received in our Emergency Department and Elstead Ward. We have shared your kind words with the teams and this will be appreciated. Thank you. With kind regards from the Patient Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Erica Laurence - Posted on 27 November 2024
Firstly excellent care following a horse riding accident, the ambulance service, paramedics, A&E Surgeon, Doctors and Nurses followed by excellent care by all Doctors Nurses Carers and all staff members who made my stay exceptional at a very painful time on Ewhurst Ward Room 6, thank you very much
Visited Accident and emergency services on November 2024
Review titled Royal Surrey County Hospital
Replied on 02 December 2024
Dear Erica, Thank you for taking the time to share your positive feedback with us after visiting A&E and staying on Ewhurst Ward. We have shared your lovely words of praise with the teams involved and we wish you all the very best for your recovery. With kind regards from the Patient Experience team.
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Review titled extreme care and consideration
Rated 5 stars out of 5
by Jan Alderson - Posted on 13 November 2024
I was with the Acute Medical Unit for the day yesterday. Although I have been prevented from naming the staff to whom I would like to give exceptional praise not only for the care and consideration I received but for that given to other patients. I would like to congratulate the Royal Surrey for providing these marvellous members of staff from student nurse to Consultant doctor and everyone in between. I hope this message arrives safely, not sure to where I should send it!. Grateful thanks Jan Alderson
Visited Don't know on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Jan, Thank you for going to the trouble of sharing your positive feedback for staff in our Acute Medical Unit. You have selected the right place to share your appreciation and we will pass your kind words onto the team. We wish you all the very best going forward. Thank you. Kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust