Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great customer service tues 5 nov (initials a b)
Rated 5 stars out of 5
by Mrs Valerie Abdulla - Posted on 05 November 2024
The above staff member ( initials above ie ab) I cannot thank enough. She was polite, efficient and dealt with our query promptly and with kindness and professionalism. What a great asset she is to the admissions team. Such a vital and valued service the team provide to patients and family members, this lady was exceptional. She deserves recognition for her support.
Visited Urology on November 2024
Royal Surrey County Hospital has not yet replied.
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Review titled Wonderful ENT Team
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
I underwent sinus surgery on the 05 November. From the moment I arrived at the Short stay surgery Reception the whole process went extremely well. The two surgeons who came to see me and the actual surgeon who performed the surgery both absolutely brilliant surgeons. The team of anaesthitists inside the operating theatre so helpful and professional. The lady who looked after me in the post op recovery room was so helpful. The pre op assessment team did an amazing job to in organising everything prior to my surgery. We all salute you for the incredible work you do every day with such diligence and integrity and for changing peoples' lives.
Visited Ear, Nose & Throat on November 2024
Royal Surrey County Hospital has not yet replied.
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Review titled Kindness and professionalism
Rated 4 stars out of 5
by Donna Jankowski - Posted on 14 November 2024
Very kind and caring staff Discharge procedure was not great, morning was told I could go home, it took till 7pm before I finally received my medication, this was extremely frustrating for both myself and my family
Visited Chronic Obstructive Pulmonary Disease on November 2024
Royal Surrey County Hospital has not yet replied.
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Review titled extreme care and consideration
Rated 5 stars out of 5
by Jan Alderson - Posted on 13 November 2024
I was with the Acute Medical Unit for the day yesterday. Although I have been prevented from naming the staff to whom I would like to give exceptional praise not only for the care and consideration I received but for that given to other patients. I would like to congratulate the Royal Surrey for providing these marvellous members of staff from student nurse to Consultant doctor and everyone in between. I hope this message arrives safely, not sure to where I should send it!. Grateful thanks Jan Alderson
Visited Don't know on November 2024
Royal Surrey County Hospital has not yet replied.
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Review titled Another huge thank you
Rated 5 stars out of 5
by Sue CoryWright - Posted on 08 November 2024
I would like to thank everyone from the breast screening team, including volunteers, radiologists, ultrasound specialists and everyone else who helped me today for all their care, empathy and professionalism. Every one of you helped me have a positive experience and in these days of doom, gloom and negativity (especially with regards to NHS) I feel privileged to have been seen by so many helpful professionals. Thank you for all you do in your (extraordinary) work. You may feel it’s ’all in a day’s work for you) but for me, everyone of you made a difference, so thank you very very much.
Visited Breast cancer services on November 2024
Royal Surrey County Hospital has not yet replied.
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Review titled Wonderful experience
Rated 5 stars out of 5
by Sue CoryWright - Posted on 08 November 2024
Thanks a million to everyone who I saw. From receptionist to doctors, and everyone in between I am deeply impressed and grateful I have sent an email to PALS too but I wanted to express my thanks here too. Thank you so much
Visited Accident and emergency services on November 2024
Royal Surrey County Hospital has not yet replied.
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Review titled Kindness and care
Rated 5 stars out of 5
by Anne Noyce - Posted on 01 November 2024
I cannot speak highly enough of both the wonderful nurse in Trauma and Orthopedics dept. Who deserves a special mention for her absolute, amazing attitude and care and also the 3 people involved in the X-ray department. Again, I could not have wished for more had I been private.
Visited Orthopaedics on November 2024
Royal Surrey County Hospital has not yet replied.
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Review titled 5 Star Care
Rated 5 stars out of 5
by Marie Carr - Posted on 05 November 2024
From reception at A&E to A&E to AMU to Clandon Ward. I can't fault my care. Totally professional physician diagnosis at each stage. Nursing support at each location was offered with attention to detail, care and compassion. The intra department coordination between the Medical and Hematology teams was seamless and consistent in delivery. It is very difficult to identify any individual as everyone was focused on caring for me, but I would like to recognize the Sister on "days" and her team at Clandon for exception care, advice and support; managing and guiding a staff on a ward of thirty very sick people is testament to her leadership. I hope that each team will be recognized for exceptional compassion and care at each stage of my treatment. I am home after a tough time but with a successful outcome. We are blessed to have such a well run and organized hospital. Thank you so much.
Visited Don't know on November 2024
Royal Surrey County Hospital has not yet replied.
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Review titled Wonderful Team
Rated 5 stars out of 5
by Teresa - Posted on 16 November 2024
Was treated amazingly well by all staff. However the surgical team were utterly amazing at looking after me. Took my mind off the procedure, treated me with empathy and humility. Turned a not nice experience into a bit of a giggle. All were wonderful I want to say thank you for your time given to me.
Visited Oral and Maxillofacial Surgery on November 2024
Royal Surrey County Hospital has not yet replied.
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Review titled Care in ICU
Rated 5 stars out of 5
by Gemma Milne - Posted on 09 October 2024
I want to thank the amazing team in the ICU department for caring for me after I was placed on a ventilator on 3/10/2024 I was treated with dignity and respect the whole time. I am so grateful for you all for looking after me and the day that I got sent out of ICU I even had a line of staff to say goodbye to me. Thank you for looking after my partner and putting my dad's mind at ease the multiple times he called to check on me. I know how hard you all work and I appreciate everything every member of staff did to help me. I will be forever grateful that I woke up from the ventilator thanks to everyones care and didn't leave my family, partner, friends and cat behind.
Visited Intensive Care on October 2024
Review titled Royal Surrey County Hospital
Replied on 28 October 2024
Dear Gemma, Thank you for taking the time and trouble to share your experience of staying in our Intensive Care Unit. We wish you all the very best for the future. We have shared your lovely comments and feedback with the team in ICU and this is very much appreciated. Thank you. Kind regards, Charlotte
Information supplied by Royal Surrey NHS Foundation Trust