Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Insomnia service
Rated 4 stars out of 5
by Anonymous - Posted on 08 August 2024
Some useful help given over time in a very understanding and caring way from the Insomnia Service. Tools for an improved sleep - more advanced than a milky drink and no screens. This has really helped and I now have improved sleep. Thank you.
Visited Sleep Medicine on August 2024
Review titled Royal Surrey County Hospital
Replied on 12 August 2024
Dear patient, thank you very much for taking the time to share your lovely feedback message for the Insomnia Team. We have passed on your appreciative comments to the team and this is very valuable to hear. We wish you all the very best for continuing improved sleep patterns. Thank you. With kind regards from the Patient Experience Team
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Review titled Day surgery Unit
Rated 4 stars out of 5
by Anonymous - Posted on 14 August 2024
I thought the unit was very well run, great nursing team. Excellent consultant and anaesthetist. In and out in the morning after surgery with easy discharge. My only criticism they put my estimated weight on the discharge letter nearly 3 stone heavier than I am!!
Visited Gynaecology on August 2024
Royal Surrey County Hospital has not yet replied.
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Review titled Great Practice by professionals.
Rated 5 stars out of 5
by Sue Fuller - Posted on 27 July 2024
I would like to thank ENT Registrar and SHO on the 15/07/24 on Clandon ward to remove my fish bone. They were so professional and although it was traumatic they managed to remove the bone under LA. Thank you so much you are both a credit to your medical profession.
Visited Ear, Nose & Throat on July 2024
Review titled Royal Surrey County Hospital
Replied on 29 July 2024
Dear Sue, Thank you for letting us know about your experience being treated on Clandon Ward. We have shared your lovely message with our staff on the ward and we wish you all the very best going forward. Thank you. Kind regards from the Patient Experience Team
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Review titled Very impressed with the staff
Rated 5 stars out of 5
by Tom Elliott - Posted on 13 July 2024
This isn’t a review about my experience as such, but about 2 members of staff that stood out on the ward I was on. There was a gentlemen opposite me who clearly had some kind of dementia and I was watching and listening to the two staff members interact with him. One sat there talking to him about his life etc for ages and handled it so well, she was younger and I think perhaps in training. It was so nice of her to keep him company and you could see he was happy to be talking to someone as he was laughing away. The second needed to take his blood pressure and he was getting a bit muddled but she preserved and engaged with him fantastically. The care that all the members of staff provided him over the few days I was at RSCH was always excellent, but these two stood out in my eyes and deserve some kind of recognition for it! I’ve got a family member who is a nursing home with dementia and it’s exhausting at times, but it was so refreshing to see people willing to engage and care. I won’t mention names as it asks you not too but this was on Clandon Ward in the morning of 13th July 2024 - hopefully someone will read this review who knows who the two ladies were!
Visited Don't know on July 2024
Review titled Royal Surrey County Hospital
Replied on 29 July 2024
Dear Tom, thank you for letting us know about the two members of staff on Clandon Ward who were looking after another patient. We have passed on your kind words and comments about the care they delivered and it will be much appreciated. Thank you. Kind regards from the Patient Experience Team
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Review titled Excellent patient care
Rated 5 stars out of 5
by David Bayley - Posted on 03 July 2024
I had to use A&E recently for an injury to my hand. From booking in to treatment and after care the service was superb. Communication was clear and detailed. I always knew what to expect. The treatment was so thorough and I wish to thank everybody there.
Visited Accident and emergency services on July 2024
Review titled Royal Surrey County Hospital
Replied on 08 July 2024
Dear David, Thank you very much for letting us know about your experience in our A&E recently and the superb after care you received as well. We have passed on your positive feedback and kind and appreciative comments to the team in A&E and this will be valued. Thank you. Wishing you all the best going forward. Kind regards from the Patient Experience Team
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Review titled strange world
Rated 3 stars out of 5
by Rodger Milnes - Posted on 31 July 2024
Trying to book a blood test the service on line did not work. Also it was impossible to contact a human being to book a test. It seems anyone without internet access or access which works would find it impossible to get a blood test done. Swift queue is not working.
Visited Don't know on July 2024
Review titled Royal Surrey County Hospital
Replied on 06 August 2024
Dear Rodger, We are sorry to hear that you experienced problems whilst booking your blood test. We are not aware that Swiftqueue was experiencing technical issues, so it would be helpful to discuss this with you in more detail to help us identify the cause of the problem. The telephone number for booking blood tests is available on the Royal Surrey Hospital website on this page: Blood tests | Royal Surrey NHS Foundation Trust. The telephone number is also on our patient information leaflets, available at the hospital and at local GP surgeries. If you phone the main hospital telephone number, our Switchboard Team will be able to put you through to the correct number to book your blood test. An answerphone service is available and the team aims to return patients’calls by the end of each working day. Please do contact our Patient Advice and Liaison Team (PALS) to discuss this issue further so we can help seek a resolution and address the issues you raised. The number to call is 01483 402757 or email rsc-tr.PALS@nhs.net. With kind regards, Philippa Wood, Phlebotomy Manager
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Review titled Great practice
Rated 5 stars out of 5
by Stefanie Thuynsma - Posted on 11 July 2024
I had a pre operation visit today. I struggled a bit to find the correct location instructions were unclear. Many staff members approached me when they saw i was lost and directed me to where i needed to go without me having to ask. The staff in the department were friendly. The nurse that did my tests was wonderful, very friendly and helped to make me feel relaxed about the process. She was very good at drawing blood, my veins can be un-cooperative but there was no issue. I am sorry that due to your procedures i could not name her, she deserves a thank you. I want to bring to your attention that the hospital have wonderful staff throughout my many visits as a patient and a relative of a seriously unwell patient. I really hope the staff are appreciated by the management.
Visited Don't know on July 2024
Review titled Royal Surrey County Hospital
Replied on 29 July 2024
Dear Stefanie, thank you for letting us know about your experience of having tests at your pre-operation visit. It's fabulous to hear that you had a relaxing time and lovely that your previous visits have all been so positive. We are sorry to hear that the location instructions were unclear for the pre operation visit and this feedback has been passed to the team to help rectify it. Thank you for letting us know. We have also passed on your kind words and appreciation about staff. We wish you all the best going forward. Kind regards from the Patient Experience Team
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Review titled Millbridge Ward - Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
I would just like to thank the staff on Milbridge Ward in the Royal Surrey for their kindness to me while I was a patient in the ward. The usual people were not around when I was discharged so was unable to thank them properly. They also coped with a very unwell and tricky patient (not me) with great care, understanding and compassion and I was very impressed with that.
Visited Gastrointestinal and Liver services on July 2024
Review titled Royal Surrey County Hospital
Replied on 29 July 2024
Dear patient, Thank you for taking the time to get in touch about your care whilst on Milbridge Ward at Royal Surrey. It is kind of you to let us know about the care and compassion that you witnessed while your were a patient with us and we have passed on your appreciation to the team. We wish you all the best for the future. Kind regards from the Patient Experience Team
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Review titled Exceptional care
Rated 5 stars out of 5
by Victoria Hanson - Posted on 16 July 2024
I attended the minor injuries department at Haslemere hospital this morning with my husband and I wanted to express my appreciation for the attention and kindness the receptionist on duty showed us. Her professionalism and care was exceptional not only to us but to every person that she booked in. I have worked in the health service for many years and know how difficult it can be sometimes to make every individual feel they are important. She exceeded every expectation. Please ensure this message is passed onto her. I wanted to speak to her before I left the department, but she was booking somebody in.
Visited Don't know on July 2024
Review titled Royal Surrey County Hospital
Replied on 29 July 2024
Dear Victoria, Thank you for letting us know about the kind receptionist who looked after you when you and your husband visited Haslemere's Minor Injuries Unit. We have passed on your lovely feedback message, which will be much appreciated. Thank you. Kind regards from the Patient Experience Team
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Review titled Great Help
Rated 5 stars out of 5
by Carolyn - Posted on 05 August 2024
The Cognitive Behaviour Therapy for Insomnia is tough but it makes perfect sense and works if you stick with it. The early part of the therapy is very tough, so you need to plan to start at a time when you are not too busy. The videos are great, everything is explained well, using easy to understand terms. They help you stick to the schedule, as you can see the reasoning behind what you need to do. Keeping as closely as possible to this pays off. I am sleeping well most nights -better than I have slept for years.
Visited Sleep Medicine on July 2024
Review titled Royal Surrey County Hospital
Replied on 06 August 2024
Dear Carolyn, Thank you for letting us know about the helpful service from our Insomnia Team. We have shared your appreciation and positive feedback with the team and this will be appreciated by them. We wish you all the very best going forward. With kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust