Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anna Mackenzie - Posted on 10 March 2025
We were seen promptly and treated very well in paediatrics A and E. The nurses were professional and kind and the department was really clean . The doctor saw us after an hour and a half and treatment was started quickly. Thank you so much for you care
Visited Accident and emergency services on March 2025
Review titled Royal Surrey County Hospital
Replied on 10 March 2025
Dear Anna, Thank you for sharing your lovely feedback message with us. We have passed on your appreciation for the staff in Paediatrics Accident and Emergency. With kind regards from the Patient Experience Team
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Review titled Excellent experience at A&E
Rated 5 stars out of 5
by Becca - Posted on 23 March 2025
My son visited your department after falling while ice skating. Every member of staff we saw - receptionist, triage nurses and doctor - were all amazing. They were kind, caring, efficient and incredibly patient with my son. Thank you so much for looking after him so well.
Visited Accident and emergency services on March 2025
Review titled Royal Surrey County Hospital
Replied on 24 March 2025
Dear Becca, Thank you for letting us know about the kind and caring staff who looked after your son following his fall on the ice. We have passed on your lovely feedback message to the team and your praise will be much appreciated. We wish your son a speedy recovery. With kind regards from the Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Jill Palmer - Posted on 14 March 2025
My therapist was caring, informative and efficient. She listened to the nature of the problem and offered ‘tools’ for overcoming it. As a result I feel more confident in dealing with insomnia and am well on the way to being cured. My quality of life has improved considerably and I am extremely grateful.
Visited Sleep Medicine on March 2025
Review titled Royal Surrey County Hospital
Replied on 18 March 2025
Dear Jill, Thank you for letting us know about the caring and helpful therapist from our Insomnia team who had helped you deal with your insomnia and had a positive effect on your quality of life. We have shared your lovely comments with the team and they were much appreciated. We wish you all the best going forward. With kind regards from the Patient Experience Team
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Review titled Excellent treatment
Rated 5 stars out of 5
by Alan Brown - Posted on 22 March 2025
This review relates to the Endoscopy Unit. I had a colonoscopy on 19 March and I was very impressed with the service I received from everyone on the unit. All staff were unfailingly kind and caring. From the moment I arrived until discharge everyone was very pleasant and helpful. The endoscopist and her team made me feel very at ease. I was given a report on the findings immediately afterwards together with on-going care advice and some very welcome refreshments! Many thanks to all involved.
Visited Don't know on March 2025
Review titled Royal Surrey County Hospital
Replied on 24 March 2025
Dear Alan, Thank you for letting us know about the kind and caring staff who looked after you during your Endoscopy appointment. We have passed on your lovely feedback message to the team and we wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Swift and caring
Rated 4 stars out of 5
by Anonymous - Posted on 24 March 2025
I'd like to say a big thank you to various departments at the Royal Surrey in Guildford. My wife is going through chemotherapy and needed to taken in due to high temp / fever etc. The Emergency Department were fast and responsive and Cardiology thorough and followed up. It wasn't as quick and seamless as we would all have liked but we had very caring staff and clear communication. Dr from Cardiology stands out, as does the Dr on ED. These people, and many more, worked hard and diligently to ensure my wife was cared for. Thank you
Visited Accident and emergency services on March 2025
Review titled Royal Surrey County Hospital
Replied on 24 March 2025
Hi, Thank you for letting us know about your wife's experience of coming into Royal Surrey's Emergency Department and being seen by our cardiology team. We have passed on your feedback to the team and we wish your wife all the best for her recovery. With kind regards from the Patient Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2025
The care of my daughter when admitted to A&E cannot be faulted. The staff were kind, patient and attentive in spite of difficulties find a bed and a difficult night on the ward. They kept us well informed and we felt able to ask questions even though they were busy. A credit to the hospital
Visited Accident and emergency services on March 2025
Review titled Royal Surrey County Hospital
Replied on 18 March 2025
Thank you for letting us know about the great care that your daughter received when she was admitted to Royal Surrey's A&E. We have passed on your lovely feedback message to the team and we send our best wishes to your daughter and family. Wish kind regards from the Patient Experience Team
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Review titled Lovely team and great care
Rated 5 stars out of 5
by Anna mackenzie - Posted on 10 March 2025
We were admitted for a few our with our 20 month old who was very wheezy. We were so well looked after as a family and are grateful for your excellent care and kindness to our daughter!
Visited Children's & Adolescent Services on March 2025
Review titled Royal Surrey County Hospital
Replied on 10 March 2025
Dear Anna, Thank you for letting us know about the excellent care and kindness of the Royal Surrey staff who looked after your daughter this month. It's much appreciated to hear your feedback. We wish you and all your family the very best going forward. With kind regards from the Patient Experience Team
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Review titled Kindness in care
Rated 4 stars out of 5
by Alan Barrett - Posted on 12 March 2025
I recently spent 4 days in Albury Ward (Royal Surrey) for a respiratory condition. I was not seriously ill but received every support I could have wanted. Far more important was the kindness and patience that I witnessed being offered to other patients who were worse off than me, some of whom frankly I would have lost my patience with, yet the ward staff were endlessly patient and considerate. Whilst the NHS as an entity may pick up criticism from time to time, the grass roots (based on my experience) are still a model of care.
Visited Don't know on March 2025
Review titled Royal Surrey County Hospital
Replied on 18 March 2025
Dear Alan, Thank you for letting us know about your experiences of staying on Albury Ward at Royal Surrey. It is great to hear that you were impressed by the patience and consideration of the team and we wish you all the very best for a speedy recovery. Your positive feedback has been shared with the team and will be much appreciated. Thank you. With kind regards from the Patient Experience Team
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Review titled Great communication by FY1
Rated 5 stars out of 5
by Hugh Logan Ellis - Posted on 16 February 2025
I just want to commend the F1 on call for acute medicine/ geriatrics tonight 16th February (I can't leave a name in this review but her first name begins with H) and the set up which made it so easy to call her. She communicated very well, knew all the details of my grandfather's presentation, and was exemplary. Please pass this onto her so she can use it in her portfolio. Thank you
Visited Geriatric Medicine on February 2025
Review titled Royal Surrey County Hospital
Replied on 17 February 2025
Dear Hugh, Thank you very much for taking the time to pass on your positive feedback for our doctor who looked after your grandfather. Hearing back from patients and their relatives is always appreciated by staff. We wish you and your family all the very best. With kind regards from the Patient Experience team
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Review titled wonderful care
Rated 5 stars out of 5
by carolyn patrick - Posted on 17 February 2025
I stayed in the sssu unit for breast surgery 14.2.25 and received wonderful care from all the staff, the anaesthetist was very kind as I was very nervous about surgery.
Visited Breast Surgery on February 2025
Review titled Royal Surrey County Hospital
Replied on 17 February 2025
Dear Carolyn, Thank you for sharing your positive feedback for the short stay surgical unit when you had breast surgery. It is lovely to hear your kind words and we have passed them on to the team, which will be much appreciated. We wish you all the best for a speedy recovery. With kind regards from the Patient Experience team
Information supplied by Royal Surrey NHS Foundation Trust