Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2025
I’m so impressed with the speedy help I received for a non urgent ankle injury. I had great help from a fabulous nurse in accident and emergency minors who arranged an X-ray and gave me an orthopaedic boot. She also arranged a scan and fracture clinic for me. Had scan today at Sdec Staff lovely and kind and super service thank you.
Visited Accident and emergency services on January 2025
Royal Surrey County Hospital has not yet replied.
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2025
Thank you so much to the team in the Surgical Short Stay Unit. Everyone was so kind and helpful in explaining the treatment which made the time there more bearable than I imagined.
Visited Ear, Nose & Throat on January 2025
Review titled Royal Surrey County Hospital
Replied on 14 January 2025
Dear patient, thank you for letting us know about the care you received in the Surgical Short Stay Unit. It's lovely to hear your words of praise for the team and we have shared this feedback. We wish you all the very best for a speedy recovery. With kind regards from the Patient Experience Team
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Review titled Hard working, professional staff in short stay surgical ward
Rated 5 stars out of 5
by Julia Dudley - Posted on 09 January 2025
I had a gynae procedure that was scheduled not long after my diagnosis (my care under this team has been excellent). The gynae team were reassuring and professional. The nursing team were caring and cheerful and helpful. How do they deal with so many different people and cases in such a professional way..they deserve a medal in the short stay surgical unit. I was admitted overnight unexpectedly and the team allowed my husband to visit late and helped with heat packs which was a total game changer. I left quickly the next morning as the bed was needed and I didn’t have time to really say thank you to all the staff. Thanks to the surgical team and recovery (I was there for ages!)..it was packed full of patcients but the voices of the staff chatting was a great tonic and contributed to a professional and caring atmosphere. I felt part of a well oiled machine and I am very grateful that I have the royal surrey as my local hospital.
Visited Gynaecology on January 2025
Review titled Royal Surrey County Hospital
Replied on 14 January 2025
Dear Julia, Thank you so much for letting us know about your experience of being at Royal Surrey. It's good to hear your lovely feedback and we have passed this appreciation on to the teams who looked after you. Wishing you the very best going forward. With thanks from the Patient Experience Team
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Review titled Amazing Staff
Rated 5 stars out of 5
by Tona Neal - Posted on 16 January 2025
I took my husband to Aand E as he had suffered an episode of confusion at home. The staff at the hospital from our first contact at reception,through triage into the emergency department was unbelievably efficient and caring. The doctors and nurses explained to both of us as much as they were able to and ensured he had the best care. He was transfered to FPH where the excellent service continued. We just want to thank everyone at the hospital for the great care we received. Thank you.
Visited Accident and emergency services on January 2025
Royal Surrey County Hospital has not yet replied.
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Review titled Excellent and caring treatment
Rated 5 stars out of 5
by Robert Imrie - Posted on 13 January 2025
I had an emergency with my eye and within two hours of reporting it at Haslemere hospital was seen by staff at the eye clinic at Royal Surrey. Retinal lazer surgery was carried out. Can I thank all staff concerned and I am very grateful for the care and attention shown.
Visited Ophthalmology on January 2025
Review titled Royal Surrey County Hospital
Replied on 14 January 2025
Dear Robert, Thank you for taking the time to share your feedback about being seen in Haslemere Hospital and at the eye clinic in Royal Surrey. We have shared your kind words with the teams and this is very much appreciated. Wishing you well for your recovery. Kind regards from the Patient Experience Team
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Review titled Excellent Care
Rated 5 stars out of 5
by Rachael - Posted on 15 January 2025
The care I was given in the Day Surgery Unit from Nurses, Surgical Assistants and the Consultant was outstanding.
Visited General Surgery on January 2025
Royal Surrey County Hospital has not yet replied.
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Review titled Excellent Quality Care
Rated 5 stars out of 5
by Collin Goredema - Posted on 16 January 2025
I was extremely impressed with the care I received when required investigation for a physical complaint. I was seen promptly and was made to feel like I mattered. My entire experience was hugely positive and I am extremely grateful to A&E Majors and SDEC staff.
Visited Accident and emergency services on January 2025
Royal Surrey County Hospital has not yet replied.
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Review titled Caring and working together
Rated 5 stars out of 5
by Kerry Bush - Posted on 09 January 2025
I felt I was very well cared for by a team of people who cooperate with each other to achieve their goals. The atmosphere is one of confidence and cheerfulness, busy and united.
Visited Gastrointestinal and Liver services on January 2025
Review titled Royal Surrey County Hospital
Replied on 14 January 2025
Dear Kerry, thank you for sharing your feedback after being cared for at Royal Surrey. We wish you all the best with your health going forward. With kind regards from the Patient Experience Team
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Review titled Amazing midwife’s
Rated 5 stars out of 5
by Luke Gates - Posted on 06 January 2025
My partner had our first child at guilford hospital and we had the midwife’s A lice & M egan and they were absolutely unbelievable they made us both feel so calm and safe and got my partner through a very difficult birth we cannot thank them enough they were both present from start to finish being my partners voice when she couldn’t speak for herself, even down to after the birth both of them took the time to come and visit her in the ward to check on her wellbeing. Just the most amazing people we could have had the pleasure to be with. Thank you so much to both of you
Visited Maternity services on January 2025
Review titled Royal Surrey County Hospital
Replied on 07 January 2025
Dear Luke, Congratulations on the birth of your baby! Thank you for sharing your positive feedback about the care you and your partner received during the birth from our Royal Surrey midwives. We have passed your lovely feedback onto the team and this will be much appreciated. We wish you and your family all the very best going forwards. Kind regards from the Patient Experience Team
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Review titled Top hospital
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2025
From the time I entered the A&E department until I was discharged two days later, the care I had was first rate. From the doctors, nursing staff, phlebotomists and even the x-ray porter, the treatment and care was faultless. I am a fussy eater but I actually enjoyed the meals. They were tasty, hot and well prepared. I saw other patients eating with relish. I asked for a side salad and it arrived consisting of iceberg lettuce, tomatoes and cucumber - crispy and very fresh. The nursing staff were helpful and kind. Nothing seemed too much trouble for them. They worked steadily and kindly. My personal dignity was taken into account as well as my personal needs. Considering the negativity I have heard about other hospitals, this was off the excellent scale. What more can I say. Whatever you are doing at this hospital - keep it up.
Visited Accident and emergency services on January 2025
Royal Surrey County Hospital has not yet replied.
Information supplied by Royal Surrey NHS Foundation Trust