Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled wonderful care
Rated 5 stars out of 5
by carolyn patrick - Posted on 17 February 2025
I stayed in the sssu unit for breast surgery 14.2.25 and received wonderful care from all the staff, the anaesthetist was very kind as I was very nervous about surgery.
Visited Breast Surgery on February 2025
Review titled Royal Surrey County Hospital
Replied on 17 February 2025
Dear Carolyn, Thank you for sharing your positive feedback for the short stay surgical unit when you had breast surgery. It is lovely to hear your kind words and we have passed them on to the team, which will be much appreciated. We wish you all the best for a speedy recovery. With kind regards from the Patient Experience team
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Review titled Positive Care
Rated 4 stars out of 5
by Paige Baker - Posted on 17 February 2025
Lady who works on maternity department for vaccinations. Is very gentle, thorough and very chatty. Her care is beyond lovely to see and I have had vaccinations off her multiple times and her presence is always the same. When attending with my son, she speaks to him, talks to me about the vaccinations and shows me the box, continuously talks to make you feel comfortable in the room. It 100% rare to see so kind and courageous individuals like her around and truly believe it should be appreciated.
Visited Maternity services on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 March 2025
Dear Paige, Thank you for sharing your positive feedback for staff in our maternity team. It's lovely to hear how warm and reassuring the person you see has been each time you've visited. We have passed on your appreciation to the team and they will be pleased to hear your kind comments. Wishing you all the best from the Patient Experience Team
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2025
I had to attend A&E this morning and felt compelled to write a review on the most incredible staff. A&E is never a place you want to find yourself, but this morning, I didn’t have a choice as I was so unwell. The expected wait time said 3-4 hours on screen but I was seen within less than 15 mins for triage. I was immediately sent for various tests and the entire time the staff were so polite, reassuring and professional. I was seen and able to go back home within 3 hours in total, and I’m so grateful to the staff for looking after me so well.
Visited Accident and emergency services on February 2025
Review titled Royal Surrey County Hospital
Replied on 17 February 2025
Dear patient, thank you so much for taking the time to send us your positive feedback for our staff in Accident and Emergency. We have passed on your kind words to the team and your message will be much appreciated. We wish you all the very best for your future health. With kind regards from the Patient Experience team
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Review titled Fantastic Staff
Rated 5 stars out of 5
by Russ Burton - Posted on 17 February 2025
We attended Hospital with our daughter and were immediately directed by lovely reception staff in Accident and Emergency Reception to Pediatrics. What a fantastic, clean and safe area for children to be. The staff immediately greeted us and helped calm any worries of our child. The staffing team were nothing short of fabulous, it's sad to see the posters about people abusing these staff when they are all genuinely amazing! From student nurses relating to fun of our daughters favorite pop star to a doctor who had the most receptive and brilliant beside manner. Our daughter was genuinely at ease and her condition diagnosed within a short time frame. The department was moderately busy at the time, however this had little to no effect on the great attitude of the staff through our time there. Please express our gratitude to your amazing, friendly and exceptional team in the pediatric department and the wonderful environment that this creates at times of panic for us parents.
Visited Accident and emergency services on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 March 2025
Dear Russ, Thank you for letting us know about the lovely staff who cared for your daughter in our Emergency Department and Paediatrics team. It's great to know that they helped put her at ease so well. We have shared your appreciation with the teams. We wish you and your family all the best going forward. With kind regards from the Patient Experience Team
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Review titled Great results
Rated 5 stars out of 5
by Sarah James - Posted on 14 March 2025
I'd been struggling with poor sleep for years - in fact pretty much since I had my daughter and she's 33 now - and was referred to the insomnia clinic by my GP. I was sceptical that trying something that initially sounded so simple was going to make a difference. In fact, it turned out not to be so simple for me and the method for resetting was, as I was told it would be when I started, three weeks of exhaustion, more than I'd been experiencing with my poor sleep. I was doubtful it was going to work and at the end of the three weeks I decided I just couldn't do any more if I was asked to. But, what I found was that it changed my attitude to sleep, and the information I was given about sleep in general, and that insomnia wouldn't cause dementia and all the other things we read in the press about lack of sleep, has stopped me worrying about it. That is a big thing! The end result is that, although my sleep isn't continuously wonderful (I doubt anyone's is), I'm not spending hours every night awake. I do wake up every night to go to the loo, but that's unsurprising and, for the most part, I get back into bed, go straight back to sleep and wake up at what is a reasonable time for me. The initial programme and the follow-up appointments I had have made a huge difference and I'm incredibly grateful for the help and advice. So, a huge thank you to my GP for referring me and for an incredibly helpful service from the Insomnia team at Royal Surrey Hospital!
Visited Sleep Medicine on February 2025
Review titled Royal Surrey County Hospital
Replied on 18 March 2025
Dear Sarah, Thank you for taking the time to let us know about your experience of being treated by the Insomnia team. It's great to hear that it has made a huge difference and taken away some of your worries about sleep. We have passed on your appreciation to the team and they are really grateful to hear back about your experience. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Wonderful results from the Insomnia service
Rated 5 stars out of 5
by C Marchant - Posted on 24 February 2025
Last week I had a final appointment with the Insomnia Service at Royal Surrey Hospital. This was a conclusion of a series of appointments that I've had with the Insomnia Team over recent months. As always the Insomnia Team were wonderfully supportive and thanks to their knowledge and guidance I've enjoyed a hugely positive impact on my sleep and overall health. The treatment involved a series of appointments, supported by online videos, providing a solid education in sleep, as well as a wide range of techniques to improve sleep quality and address issues. Thank you Insomnia Team - you've been great.
Visited Sleep Medicine on February 2025
Review titled Royal Surrey County Hospital
Replied on 03 March 2025
Dear C Marchant, Thank you for sharing your praise for the Insomnia Team at Royal Surrey. It's great to hear that their help and support has had such a hugely positive impact on both your sleep and your overall health. We hope that you continue to experience improved sleep quality. We have shared your words of praise with the team and this is always much appreciated. With kind regards from the Patient Experience Team
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Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2025
Despite being incredibly busy the staff were cheerful and attentive. They followed up my concerns and went above and beyond what they needed to do.
Visited Accident and emergency services on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 March 2025
Dear patient, thank you for letting us know about the cheerful and attentive staff who cared for you on your visit to Royal Surrey. We hope you are well on the way to recovery and we wish you all the best going forward. With kind regards from the Patient Experience Team
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Review titled Pharmacy service and OTSEc directions
Rated 2 stars out of 5
by John Dabill - Posted on 03 February 2025
The pharmacy service is awful. Waiting over an hour for medication as a cancer patient is ridiculous. I was told waiting time would be an hour i left the hospital to minimise exposure as a cancer patient. As it was it took nearly one hour and 20 minutes leaving me no choice but to remain in the hospital waiting in a corridor with hundreds of people passing and with a weakened immune system. Even the nurse who saw me in Oncology prescribed the drugs passed me and was surprised I had been left in this situation. I notice pharmacy isn't even listed as a department in the lista of this form On a related matter please advice the Otsec accute. Oncology to stop directing people to Otsec which is not on any signs and most hospital staff I asked had no heard of it. Instead ask them to direct patients to AMU which is on the hospital navigation signs. It is again ridiculous to have cancer patients wandering around looking for somewhere that is not even signposted. Luckily the wonderful receptionist did know where it was and she was the one that directed me to amu.
Visited Don't know on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 February 2025
Dear John, Thank you for providing feedback on your experience attending our hospital. We value all feedback from patients as it helps us to keep improving our services and we take this feedback very seriously. We apologise that your recent experience was not of the high standard that we expect for our patients. If you would like to discuss your concerns further, please can you contact our Patient Advice and Liaison service on rsc-tr.PALS@nhs.net. Thank you. Kind regards from Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Amazing staff
Rated 5 stars out of 5
by Chloe O'Byrne-Millard - Posted on 10 February 2025
My dad came in with pneumonia and los potassium on Monday, managed to burst his spleen by coughing! So had to undergo emergency surgery. The staff in ICU were incredible, despite being super busy they made my dad feel comfortable, I felt welcome every time I visited, they were caring and attentive. The consultant even shook my hand and everyone always introduced themselves and gave me a run down on what was happening with my dad. They'd always go out of their way to get me a chair (which I of course was happy to get myself). They were informed and always had a positive manner. Even putting up with my dad's jokes and stubbornness/independence. My dad means the absolute world to me and I have had the worst few months so knowing he was in safe hands was so reassuring. You all deserve a massive break and I am just so grateful. Everyone is wards was the same too. I just can't thank you all enough.
Visited Intensive Care on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 February 2025
Dear Chloe, Thank you for your fabulous feedback for our staff in the Intensive Care Unit. We have passed on your kind words and praise and this is very much appreciated. We wish you and your Dad all the very best and hope he gets back to full health very quickly. Kind regards from the Patient Experience team
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Review titled Insomnia Clinic
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2025
I have been attending the Insomnia clinic for the passed few months. I have suffered from sleep problems for over 30yrs, and my sleep has got worse over the last few years, since my wife died. When i first started the course i was a little skeptical, but you have to stay with it and stay positive. Nothing will happen overnight, but you will slowly see a change in you attitude towards your sleep. I used to worry about how much sleep i would get each night (anything from nothing to 2.5hrs) and how tired i would be the following day. By staying with the sleep hygiene i started to not worry about the length of sleep i would get. Although the amount of sleep has not improved by much on adverage, the quality of the sleep i get is so much better. Cutting down the amount of hours i stayed in bed was tough, but after a few weeks you get used to it and it becomes second nature. I am glad i attended the clinic and would recommend anyone with a sleep problem attending the course. Everyone involved are very helpfully, and will tailor it to your specific needs. I now have the tools to help me in the future, and hopefully will get back to getting 4-5 hrs good sleep every night i(or most nights) in the future. Hope you all give the course a chance. A big thankyou to all involved at the Insomnia clinic at the Royal Surrey.
Visited Sleep Medicine on February 2025
Review titled Royal Surrey County Hospital
Replied on 03 March 2025
Dear patient, thank you for taking the time and trouble to let us know about the help you have received from the Insomnia team. It is useful to hear how the process is challenging but effective. We wish you all the best for continued good sleep help. We have passed on your praise to the team. Thank you. Kind regards from the Patient Experience team
Information supplied by Royal Surrey NHS Foundation Trust