Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Pain clinic RSCH
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2024
I do not recommend the pain clinic at RSCH. My husband was present as witness. Consultant disinterested & unhelpful. ⁰
Visited Pain Management on August 2024
Review titled Royal Surrey County Hospital
Replied on 16 September 2024
Dear patient, Thank you for taking the time to share your feedback with us. We value all feedback as it helps us to continuously improve our services. We are sorry to read that on this occasion it appears as though your experience with us was not of the high standard that we aspire to. To help us investigate the matter further, please can you get in touch with our Patient Liaison and Advice Service (PALS) by telephoning 01483 402757 or emailing rsc-tr.PALS@nhs.net. With kind regards from the Patient Experience Team
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Review titled Autistic patient failed
Rated 1 star out of 5
by Andy - Posted on 30 August 2024
I chose the Royal Surrey as an out of area patient due to many issues at many of the hospitals in my area who are atrocious at providing for and understanding the needs of autistic patients. I had hoped for different at the Royal Surrey considering its good reputation. I travelled 200 miles for a mid morning urology appointment, which for someone who is autistic, disabled and has chronic illness was a massive undertaking and this took everything out of me. The hospital were aware of the distance involved and my autism. I received a telephone call about an hour before my appointment when I was 10 miles from the hospital informing me that my appointment had been cancelled and could I make it on Friday instead. Obviously this was not possible. Absolute no consideration for the needs of patients who are impaired and have neurodiversity. An alarming lack of understanding and awareness. An egregious lack of responsiveness and flexibility and overall grotesquely incompetent management of the urology department. Autistic patients have a right to expect that the NHS take their needs seriously and respond flexibly and appropriately to the problems caused by the hospital when they have the capacity to significantly affect the access to healthcare of autistic people and their health and wellbeing. Abhorrent treatment of an autistic patient that goes beyond any comprehension.
Visited Urology on August 2024
Review titled Royal Surrey County Hospital
Replied on 02 September 2024
Dear Andy, Thank you for providing your feedback on your recent experience at Royal Surrey. We value all feedback from patients as it helps us to keep improving our services and we take this feedback very seriously. Please can you contact our Patient Advice and Liaison Team (PALS) to enable a further discussion. The team can be contacted on 01483 402757 or by email at rsc-tr.PALS@nhs.net. With kind regards from Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Very satisfied
Rated 5 stars out of 5
by N D GAVRAILOVA - Posted on 29 August 2024
I feel confident I am able to manage my Insomnia after finishing the course znd watch 5 videos. I realise it's very personal and if you don't try it you will not not if it's gonna work for you. I had a phone appointment for several months to treat my Insomnia, so my experience is from that ,not going to the hospital This review is not clear about patients treatment.
Visited Sleep Medicine on August 2024
Review titled Royal Surrey County Hospital
Replied on 03 September 2024
Dear patient, thank you very much for taking the time to share your feedback about the help you received from the Insomnia Team. We have passed on your appreciation to the team and this is very valuable. We wish you all the best going forward. Kind regards from the Patient Experience Team
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Review titled Great care
Rated 5 stars out of 5
by Maureen Burns - Posted on 21 August 2024
My husband and I arrived in Surrey from Gateshead on 9th August and within about 4hours he was taken by ambulance to the hospital. The next day he had emergency surgery and was discharged the next day. We came home two days later. I just want to thank all the staff in the hospital including the paramedics who were amazing and I would recommend your hospital to anyone. He is fine now and that is down to the care he received. Once again a massive thank you.
Visited Accident and emergency services on August 2024
Review titled Royal Surrey County Hospital
Replied on 22 August 2024
Dear Maureen, Thank you for taking the time and trouble to let us know about the great care your husband received at Royal Surrey recently. It is very much appreciated hearing your positive comments and we have passed these on to the team involved. We wish you and your husband all the very best. With kind regards from the Patient Experience Team
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Review titled Day surgery Unit
Rated 4 stars out of 5
by Anonymous - Posted on 14 August 2024
I thought the unit was very well run, great nursing team. Excellent consultant and anaesthetist. In and out in the morning after surgery with easy discharge. My only criticism they put my estimated weight on the discharge letter nearly 3 stone heavier than I am!!
Visited Gynaecology on August 2024
Review titled Royal Surrey County Hospital
Replied on 22 August 2024
Dear patient, thank you for letting us know about your care and treatment in the Day Surgery Unit. We have passed your positive feedback and appreciation on to the teams involved. We wish you all the best for your recovery. With kind regards from the Patient Experience Team
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Review titled Excellent treatment
Rated 5 stars out of 5
by Wayne gunn - Posted on 28 August 2024
I came to your hospital being diagnosed with liver cancer I was met by nurse helen and miss a Riga who explained to me and my family about the operation I was to have I then had a pre op ready for my operation 2 weeks later and I just can't express my sincere thanks to helen and miss Riga and the whole team involved from the the moment I arrived to the the moment I was discharged superb care from everyone involved many thanks to you all 🥰
Visited Gastrointestinal and Liver services on August 2024
Review titled Royal Surrey County Hospital
Replied on 03 September 2024
Dear Mr Gunn, Thank you for taking the time to share your lovely feedback about the Royal Surrey staff who cared for you. We have passed your kind words on to the team. We wish you all the very best for your recovery. Best wishes from the Patient Experience Team
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Review titled Excellent physiotherapy service
Rated 5 stars out of 5
by Liz Slatter - Posted on 29 August 2024
Had small hiccup during chemo which required some physiotherapy. Had really fantastic advice for now and for the future and incredibly caring, sympathetic and helpful team member considering my current situation.
Visited Physiotherapy on August 2024
Review titled Royal Surrey County Hospital
Replied on 03 September 2024
Dear Liz, Thank you very much for taking the time to let us know about your physiotherapy help at Royal Surrey. We wish you all the very best for your recovery and we have passed on your kind appreciation to the physiotherapy team. With kind regards from the Patient Experience Team
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Review titled Great service in Pathology
Rated 5 stars out of 5
by James Dowle - Posted on 22 August 2024
I had a repeat sample test for Pathology booked in. My GP, who I have logged a separate complaint with, gave me the wrong sample pot despite me saying it didn’t look right. I trusted the GP practise but this was in fact the wrong pot and couldn’t be tested. I can’t remember her name but the woman in Pathology who I saw before was brilliant. I felt awful as it had also wasted her time but she was great , she has provided me the correct sample pot for a re test and booked me in. She was very reassuring and really nice about everything considering it was also wasting her time. Just wanted to recognise the great service off the back of an error at another site.
Visited Don't know on August 2024
Review titled Royal Surrey County Hospital
Replied on 27 August 2024
Dear James, Thank you for letting us know about the positive experience you had dealing with the staff in Pathology. We have passed on your kind message and we wish you all the very best. With kind regards from the Patient Experience Team
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Review titled Atrocious
Rated 1 star out of 5
by Mark Jones - Posted on 29 August 2024
I waited several months for a cardio monitor test, because I have heart block, but my experience was incredibly disappointing. I was in the room for only 30 seconds, and the machine fell off. The staff were unprofessional, and the equipment felt antiquated. It was clear that the staff lacked motivation, and a trainee was left to fit machine without proper guidance. When I complained to the administration, I was met with a sarcastic laugh, which I recorded. This is unacceptable. Overall, this experience was frustrating and unprofessional. I would not recommend this facility.
Visited Cardiology on August 2024
Review titled Royal Surrey County Hospital
Replied on 02 September 2024
Dear Mark, Thank you for providing your feedback on your recent experience of our Cardiology Outpatients department at Royal Surrey. We value all feedback from patients as it helps us to keep improving our services and we take this feedback very seriously. Please can you contact our Patient Advice and Liaison Team (PALS) to enable a further discussion. The team can be contacted on 01483 402757 or by email at rsc-tr.PALS@nhs.net. With kind regards from Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled 5 star
Rated 5 stars out of 5
by Keith Gadsdon - Posted on 30 August 2024
What a fantastic team of professional and dedicated people all working together under pressure . I am so fortunate to have been able to have the care that I needed from these wonderful professional people from the minute I arrived until I was discharged. I an so Grateful cannot thank you all enough .
Visited Cardiology on August 2024
Review titled Royal Surrey County Hospital
Replied on 03 September 2024
Dear Mr Gadsdon, Thank you for your lovely feedback message for Royal Surrey staff who cared for you. It is always very valuable to hear back from patients who have visited our Trust. We wish you all the very best for the future. With kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust