Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Another huge thank you
Rated 5 stars out of 5
by Sue CoryWright - Posted on 08 November 2024
I would like to thank everyone from the breast screening team, including volunteers, radiologists, ultrasound specialists and everyone else who helped me today for all their care, empathy and professionalism. Every one of you helped me have a positive experience and in these days of doom, gloom and negativity (especially with regards to NHS) I feel privileged to have been seen by so many helpful professionals. Thank you for all you do in your (extraordinary) work. You may feel it’s ’all in a day’s work for you) but for me, everyone of you made a difference, so thank you very very much.
Visited Breast cancer services on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Sue, thank you for your fabulous feedback message for Royal Surrey's breast screening team. We have passed on your lovely words of appreciation to the team and they will mean a lot to them. We wish you all the very best going forward. Thank you once again for sharing your feedback. With kind regards from the Patient Experience Team
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Review titled Wonderful experience
Rated 5 stars out of 5
by Sue CoryWright - Posted on 08 November 2024
Thanks a million to everyone who I saw. From receptionist to doctors, and everyone in between I am deeply impressed and grateful I have sent an email to PALS too but I wanted to express my thanks here too. Thank you so much
Visited Accident and emergency services on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Sue, Thank you for letting us know about your positive experience at Royal Surrey. And thank you for letting our Patient Advice and Liaison Team know too. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Kindness and care
Rated 5 stars out of 5
by Anne Noyce - Posted on 01 November 2024
I cannot speak highly enough of both the wonderful nurse in Trauma and Orthopedics dept. Who deserves a special mention for her absolute, amazing attitude and care and also the 3 people involved in the X-ray department. Again, I could not have wished for more had I been private.
Visited Orthopaedics on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Anne, Thank you for sharing your appreciation for the nurses who cared for you at Royal Surrey, as well as our staff in the X-ray team. It is always much appreciated when patients share their feedback and we have passed on your kind comments. We wish you a very speedy recovery. Kind regards from the Patient Experience Team
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Review titled Amazing Male Gynecologist
Rated 5 stars out of 5
by Holly McMaster - Posted on 25 November 2024
I just wanted to point out how amazing my experience tonight was. I am 6 weeks pregnant and have suffered with bleeding tonight. I have been Very anxious all night until i was seen by the Gynecologist on tonight. I am aware I can not use names which i would’ve love to of done as he was amazing. He reassured me a lot even though he has prepared me for a bad outcome. The amount of patience he had for me was amazing, took the time to get to know me and my dad, alongside doing his best to make sure i was at least semi calm (which is very difficult for me). He may not of given me an answer tonight on what is happening but how he was with me was amazing. I am so thankful, regardless of the outcome. Thank you so much. From Holly
Visited Gynaecology on November 2024
Review titled Royal Surrey County Hospital
Replied on 26 November 2024
Dear Holly, Thank you for taking the time to let us know about the care you received at Royal Surrey. We have passed on your kind words and feedback to the team and we wish you all the very best for your pregnancy. With kind regards from the Patient Experience Team
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Review titled 5 Star Care
Rated 5 stars out of 5
by Marie Carr - Posted on 05 November 2024
From reception at A&E to A&E to AMU to Clandon Ward. I can't fault my care. Totally professional physician diagnosis at each stage. Nursing support at each location was offered with attention to detail, care and compassion. The intra department coordination between the Medical and Hematology teams was seamless and consistent in delivery. It is very difficult to identify any individual as everyone was focused on caring for me, but I would like to recognize the Sister on "days" and her team at Clandon for exception care, advice and support; managing and guiding a staff on a ward of thirty very sick people is testament to her leadership. I hope that each team will be recognized for exceptional compassion and care at each stage of my treatment. I am home after a tough time but with a successful outcome. We are blessed to have such a well run and organized hospital. Thank you so much.
Visited Don't know on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Marie, Thank you for taking the time and trouble to share your appreciation and lovely feedback for the A&E, AMU and Clandon Ward staff. It means a lot to hear from our patients and we wish you all the best for a speedy recovery. With kind regards from the Patient Experience Team
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Review titled Wonderful Team
Rated 5 stars out of 5
by Teresa - Posted on 16 November 2024
Was treated amazingly well by all staff. However the surgical team were utterly amazing at looking after me. Took my mind off the procedure, treated me with empathy and humility. Turned a not nice experience into a bit of a giggle. All were wonderful I want to say thank you for your time given to me.
Visited Oral and Maxillofacial Surgery on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Teresa, Thank you for letting us know about your experience when you came in for your surgery. It's great to hear that our staff at Royal Surrey made the procedure less daunting for you. We wish you all the best for a speedy recovery. With kind regards from the Patient Experience Team
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Review titled Caring and excellent service
Rated 5 stars out of 5
by Mark Cosier - Posted on 19 November 2024
Entered A&E in real pain. Dealt with quickly and taken into majors. Although it took a little time for a doctor to see me. Bloods taken, CT scan carried out. Moved into a ward straight away, with every pain killer provided, which really helped. Kidney stone and infection diagnosis. I could not have been looked after better, from the A&E to the Patient lounge. Thank you to all of you who looked after me. Very much appreciated. I really experienced the very best of what the NHS can provide for their patients.
Visited Urology on November 2024
Review titled Royal Surrey County Hospital
Replied on 26 November 2024
Dear Mark, Thank you for taking the time and trouble to let us know about your experiences visiting A&E at Royal Surrey. We have passed on your feedback to the team of staff and your kind comments will be much appreciated. We wish you all the best going forward. With kind regards from the Patient Experience Team
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Review titled Care in ICU
Rated 5 stars out of 5
by Gemma Milne - Posted on 09 October 2024
I want to thank the amazing team in the ICU department for caring for me after I was placed on a ventilator on 3/10/2024 I was treated with dignity and respect the whole time. I am so grateful for you all for looking after me and the day that I got sent out of ICU I even had a line of staff to say goodbye to me. Thank you for looking after my partner and putting my dad's mind at ease the multiple times he called to check on me. I know how hard you all work and I appreciate everything every member of staff did to help me. I will be forever grateful that I woke up from the ventilator thanks to everyones care and didn't leave my family, partner, friends and cat behind.
Visited Intensive Care on October 2024
Review titled Royal Surrey County Hospital
Replied on 28 October 2024
Dear Gemma, Thank you for taking the time and trouble to share your experience of staying in our Intensive Care Unit. We wish you all the very best for the future. We have shared your lovely comments and feedback with the team in ICU and this is very much appreciated. Thank you. Kind regards, Charlotte
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Review titled Fantastic
Rated 5 stars out of 5
by Sophie Capsey - Posted on 06 October 2024
Our daughter was sent to aande by our nhs dermatologist as an emergency as she had erythoderma. We received amazing care although the service was busy. All the staff were superb and made sure she was kept pain free and managed to find her a bed in aeu. Then she was transferred to Guildford Ward where dr rhymes with tamini and his colleagues really looked after her. She was allowed home last Friday with lots of medicine with a follow up appointment booked for two weeks time. Every nurse, doctor, pharmacist, hco, food provider and cleaner were so lovely especially consultant rhymes with tamini. Thank you very much.
Visited Accident and emergency services on October 2024
Review titled Royal Surrey County Hospital
Replied on 28 October 2024
Dear Sophie, Thank you for letting us know about your daughter's care at Royal Surrey. We have shared your positive feedback with the teams who looked after her and we wish her all the very best for her recovery. With kind regards from the Patient Experience Team
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Review titled Superb experience
Rated 5 stars out of 5
by Stephen Parish - Posted on 02 October 2024
After eating some nuts yesterday I experienced a terrifying reaction and fortunately my son was around to dial 999. ( I doubt that I would have been able to). The ambulance arrived within minutes during which time the telephone operator provided advice and reassurance. The paramedics were fantastic providing calmness and further reassurance before taking me to the hospital in Guildford. The treatment that I received from the A and E staff there from the junior orderly to the senior medical staff was a breathtaking experience, they were all so professional and competent and my recovery was quick and reassuring. I am so grateful to them all for providing such a service from the initial call to the discharge a few hours later. I hope I made my thanks clear to them all but I don’t have any of their names and it is almost frustrating that I can not thank them all again publicly for providing a service which in my view could not have been bettered and which they should all be proud of and we , as a country, should also be proud of and very grateful for. Thank you to our wonderful National Health Service. Stephen Parish, Cobham
Visited Accident and emergency services on October 2024
Review titled Royal Surrey County Hospital
Replied on 07 October 2024
Dear Stephen, Thank you for taking the time and trouble to let us know about your experience following the reaction to nuts. Receiving feedback is always very valuable and we have passed on your kind comments and appreciation to the team in Accident and Emergency. With kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust