Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Couldn’t fault the treatment received
Rated 5 stars out of 5
by Neil - Posted on 05 September 2024
We would like to thank the lady doctor we saw in the eye department today. Shame we can’t add her name, the news she had to deliver was difficult and she did it with care and empathy before referring on to a London hospital Thank you Royal Surrey eye department and the doctor concerned I hope you work out who to credit with our thanks
Visited Ophthalmology on September 2024
Review titled Royal Surrey County Hospital
Replied on 10 September 2024
Dear Neil, thank you for taking the time to share your feedback about the doctor in the eye department at Royal Surrey. We wish you all the very best at what sounds like a very challenging time. We have passed on your kind words to the team and it will be very valued. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Great staff support
Rated 4 stars out of 5
by Anonymous - Posted on 16 September 2024
I would to say a huge thank you to the staff in orthopaedics when myself and my resident who has advanced dementia were left stranded due to transport,they were rallying round to see her something to eat/drink and also trying to get us home as quickly as possible. Thank you so much again 💓
Visited Orthopaedics on September 2024
Review titled Royal Surrey County Hospital
Replied on 17 September 2024
Thank you for letting us know about the kindness of the staff who rallied round to help you both. It is very much appreciated when patients send us their feedback and we have passed this on to the team in orthopaedics. We wish you both the very best. With kind regards from the Patient Experience Team
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Review titled Wonderful Phlebotomy Team
Rated 4 stars out of 5
by Anonymous - Posted on 03 September 2024
Despite being incredibly busy on Monday 2 September, the team of 3 phlebotomists were so kind to my daughter who suffered from low blood pressure and low oxygen levels following her blood test. Everyone was friendly and patient (especially considering the clinic was overwhelmed and staff were stressed) - arranging transfer to A&E and making sure there was a hypo kit available (my daughter has Type 1 diabetes). Must also mention the lovely staff in Paediatric A&E who were thorough, good humoured and speedy! Thank you to everyone.
Visited Haematology on September 2024
Review titled Royal Surrey County Hospital
Replied on 10 September 2024
Thank you very much for letting us know about the care your daughter received in the phlebotomy clinic and in the Paediatric A&E department. We have shared your appreciation and kind words with the teams and wish you and your daughter all the very best. With kind regards from the Patient Experience Team
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Review titled Phlebotomist
Rated 4 stars out of 5
by Tim D. Wilkie - Posted on 05 September 2024
Had a blood test at 12.10 today. Your Nurse D***ie is brilliant both in her care for the patient and her professional ability. Thank you.
Visited Don't know on September 2024
Review titled Royal Surrey County Hospital
Replied on 10 September 2024
Dear Tim, Thank you for sharing your positive feedback with us regarding the nurse who carried out a blood test. We really appreciate patients taking the time to provide their feedback. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Sleep Therapy Treatment
Rated 5 stars out of 5
by Jeremy - Posted on 16 September 2024
Although naturally somewhat sceptical of the benefits at the start of the programme, there were several improvements in my overall sleep pattern over the length of the treatment. There were a number of useful and easily adopted techniques to add my sleeping. It makes you think about what works for you and can be included in you sleep preparation.
Visited Sleep Medicine on September 2024
Review titled Royal Surrey County Hospital
Replied on 17 September 2024
Dear Jeremy, Thank you for taking the time to send us your feedback for the Insomnia Team at Royal Surrey. It is always very valuable to receive patients' views and feedback. We have passed on your appreciation to the staff in the team and we wish you all the very best going forward for healthy sleepy patterns. With kind regards from the Patient Experience Team
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Review titled ECG Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2024
I would like to thank Nurse L**a who I saw at the start and end of my ECG monitor treatment. What a lovely lady, who took the time to speak to me as an individual and made me feel extremely relaxed and looked after. An asset to the hospital and the department! Made me feel unique and welcome and remembered me on return. Thank you - if I’m about again I’ll always “pop in” and say “hello” - the cat lady xx
Visited Cardiology on September 2024
Review titled Royal Surrey County Hospital
Replied on 10 September 2024
Dear patient, thank you for letting us know about the brilliant care from the nurse in ECG monitoring. We have passed your positive feedback on to the manager of that team and we wish you all the very best. Kind regards from the Patient Experience Team
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Review titled Absolutely brilliant team
Rated 5 stars out of 5
by Sarah - Posted on 12 September 2024
I wanted to say a massive thank you to the Consultant and the team at the Ear Nose and Throat department during my visit today. You were all so welcoming, friendly and caring - from the wonderful man that checked me in to the amazing consultant, whose advice, care and support was outstanding. Thank you so much to you all. I wanted to name you all but am not allowed to in my review. Hopefully you will know who you are.
Visited Ear, Nose & Throat on September 2024
Review titled Royal Surrey County Hospital
Replied on 17 September 2024
Dear Sarah, Thank you for taking the time and trouble to share your feedback for staff who looked after you in the Ear, Nose and Throat department when you visited. It is very much appreciated to hear back from patients and we have passed on your kind words to the team in that department. Wishing you all the very best. Kind regards from the Patient Experience Team
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Review titled Shocking!
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2024
My brother aged 34 was in the coronary care unit for a week as his heart kept stopping and drs were not sure why, after said week he was sent home with the instructions “if it happens again come back” and wait for a specialist hospital to contact you. A week later, still nothing and the wards answer is that the drs are on holiday!!! The system is broken!
Visited Cardiology on August 2024
Review titled Royal Surrey County Hospital
Replied on 22 August 2024
Thank you for raising your concerns regarding your brother's care. We value all feedback from patients and their relatives as it helps us to keep improving our services and we take this feedback very seriously. Please can your brother contact our Patient Advice and Liaison Team (PALs) to enable a further discussion. The team can be contacted on 01483 402757 or by email at rsc-tr.PALS@nhs.net. Thank you. Kind regards, Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Excellent A&E service
Rated 5 stars out of 5
by Dr Mike Cope - Posted on 05 September 2024
I brought a friend to Royal Surrey A and E on Tues 27/8/24. She had fallen during a walk (on a tarmac road) and there was a wound under her chin and it seemed like the jaw may have been fractured. It took only 10 minutes to get her details recorded by reception, she was triaged 10 minutes later by a nurse who administered some first aid and cleaned up the wound . A doctor saw her 10 mins later to assess her condition and then 10 minutes after that we saw the male nursing assistant who performed a number of tests on my friend: check vision at peripherals, check hearing, check sense of smell, check to see if she could bite on a wooden spatula. He concluded she had no jaw fracture and put sutures and some medical glue on the chin wound. He also identified a pain in her neck and suggested she have a ct scan to check if there were any issues. We got a ct scan 15 mins later and then waited for 1 hour for the results. My friend was discharged at 8:30pm , 3 hours after she was admitted. The service was excellent and first rate and I would like to thank the male nurse -who did the final checks on her. The A and E department at Royal Surrey is exceptionally good and I wanted to pass on my thanks. (Note I have taken other friends to St Peters and the care I received there was extremely poor and the waiting times were 11 hours). So Royal Surrey is exceptionally good in comparison . Please pass on these comments to the staff in A and E. Thanks again. Mike Cope
Visited Accident and emergency services on August 2024
Review titled Royal Surrey County Hospital
Replied on 10 September 2024
Dear Dr Cope, Thank you very much for taking the time to pass on your positive feedback about your friend's treatment in our A&E department. We have passed on your very valuable feedback and we wish your friend all the very best. With kind regards from the Patient Experience Team
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Review titled Insomnia service
Rated 4 stars out of 5
by Anonymous - Posted on 08 August 2024
Some useful help given over time in a very understanding and caring way from the Insomnia Service. Tools for an improved sleep - more advanced than a milky drink and no screens. This has really helped and I now have improved sleep. Thank you.
Visited Sleep Medicine on August 2024
Review titled Royal Surrey County Hospital
Replied on 12 August 2024
Dear patient, thank you very much for taking the time to share your lovely feedback message for the Insomnia Team. We have passed on your appreciative comments to the team and this is very valuable to hear. We wish you all the very best for continuing improved sleep patterns. Thank you. With kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust