Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Very empathetic clinician and staff
Rated 5 stars out of 5
by Trevor Combes - Posted on 15 March 2024
As a retired dental surgeon and clinician I was very impressed by my experience today. The doctor I saw is to be praised for his kind professional manner and explanation of my condition, and its treatment. He will go far, in my opinion! All the staff were a joy to come into contact with and were a credit to a well run NHS department.
Visited Urology on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Mr Combes, Thank you for taking the time to send us your feedback after being treated at Royal Surrey. We wish you all the very best. Kind regards from the Patient Experience Team
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Review titled Amazing service
Rated 5 stars out of 5
by Ann Lee - Posted on 23 March 2024
I recently had abdominal surgery under the care of the excellent consultant and the medical team in the day surgery unit . All the team including the staff in the recovery room were amazing so caring and informative at all times going above and beyond . Thank you ..you all do an amazing job !
Visited Gynaecology on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Ann, Thank you for taking the time to share your feedback for the Day Surgery Unit following your abdominal surgery. It is always very rewarding to hear back from patients about their positive experiences and we have shared your praise with the relevant team. We wish you all the best for the future. With kind regards from the Patient Experience Team
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Review titled Insomnia service
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
Really want to thank your excellent colleague who provided such helpful advice as part of the Insomnia service. Especially the online video links etc.
Visited Sleep Medicine on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear patient, thank you for sending us your positive feedback about the help the Insomnia Team have provided. We wish you all the best going forward. Kind regards from the Patient Experience Team
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Review titled Exceptional care & dedicated Healthcare professionals
Rated 5 stars out of 5
by Kathryn - Posted on 13 April 2024
I'd like to express how grateful I am to the Intravenous Nurse Specialist, the Radiology Doctor, the Gastroenterology Consultant, all the Nurses on Millbridge Ward & the staff in Interventional Radiology, who worked together to coordinate multiple aspects of my extremely complex care, which resulted in a successful inpatient admission, and a favourable clinical outcome. In my opinion, Royal Surrey ought to be rated: "Outstanding" by the Care Quality Commission, as these highly skilled individuals went out of their way to plan, schedule & facilitate the treatment I needed, within a 2 day period (which included a Saturday!) It's hard to adequately convey just how much of a difference it makes as a patient, to arrive on a ward & be greeted by familiar faces, as it immediately creates a feeling of reassurance, trust & safety, thanks to the family-feel atmosphere. It was very apparent that staff at Royal Surrey truly do care, despite the immense pressure & challenges faced by the National Health Service on a daily basis. The questions I had were all promptly answered in a very caring manner, every single interaction I had was positive & I was kept fully informed throughout. At several of the other Hospitals I regularly attend, I'm very sad to say that this isn't always the case anymore, especially since Covid. This inpatient admission was by far the best I've experienced at any Hospital, in a very long time, and staff at Royal Surrey really do deserve recognition for the incredible job they do, in the face of such overwhelming adversity. Royal Surrey Hospital is a shining example of how healthcare services should be delivered, and staff are a credit to the Trust. Thank you, sincerely!
Visited Gastrointestinal and Liver services on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Kathryn, Thank you for taking the time to send us your valuable feedback for the teams who cared for you at Royal Surrey. We have shared your very positive comments with the teams and they are very much appreciated. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Sensitive swift clinical assessment
by Rosie M - Posted on 29 April 2024
Our mother was in the dying phase but it was recommended she be transported to A and E for additional assessment. This meant travel by ambulance . The crew were excellent and kind . Once reaching A and E we naturally needed to wait to be assessed but it was not long before a cubicle was found. As time went by. I requested my mother was seen swiftly as she was terminally ill. The A and E sister on duty plus the registrar were outstanding. Despite other distractions they sensed the urgency for a clinical decision and assessed she could go home. It potentially meant she could have died in A and E or the hospital and would have been in appropriate as her wishes were to remain at home to die. As it was rather than wait for an ambulance to take her home from A and E with the sisters help we transported our mother to our car and got her home quickly and safely tucked up in bed. She died a few days later. These two clinicians are excellent role models for the NHS. Despite many pressures in their clinical setting they responded to the individual needs of my mother and we will always be grateful. We would like to thank them personally too for revalidation evidence of their clinical care . Thank you very much.
Visited Accident and emergency services on March 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Hi Rosie, We are so sorry for your loss and our thoughts are with you at this difficult time. Thank you for taking the trouble to let us know about the care your mother received at the end of her life from the A&E team at Royal Surrey. We're happy to know that the team made her last wishes to return home come true and we have shared your lovely message with the team to let them know how much their care and compassion has impacted their patient and her family. We wish you and your family all the very best for the future and we send our heartfelt sympathies to you. Thank you. With kind regards from the Patient Experience Team
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Review titled Wonderful staff
Rated 5 stars out of 5
by Fiona - Posted on 12 March 2024
All the staff I met in A&E and especially later in the ITU Escalation ward when I was admitted for 4 days were professional, empathetic and friendly. I was looked after so well. Thank you.
Visited Accident and emergency services on March 2024
Review titled Royal Surrey County Hospital
Replied on 19 March 2024
Dear Fiona, Thank you for letting us know about your experience in A&E and the ITU Escalation Ward. We have passed your appreciation for the care you received on to the teams. We wish you all the very best for the future. Kind regards from the Patient Experience Team
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Review titled Out standing Service
Rated 5 stars out of 5
by Mary Laker - Posted on 21 March 2024
I arrived at the A&E dept. on Friday 15th of March. Feeling a little anxious. But I was put at ease immediately. All the staff I met were reassuring competent and were very capable. I should have liked to name those I met but they will know who they are from a very grateful patient. Long live the NHS.
Visited Accident and emergency services on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Mary, It is great to hear that our A&E staff helped put you at your ease on arrival at the department. Thank you for letting us know that your experience was good. We have passed your positive feedback on to the A&E team and it will be much appreciated. Thank you. Kind regards from the Patient Experience Team
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Review titled A Department in Disarray
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2024
My experience with the Trauma and Orthopaedics Department at the Royal Surrey has been the worst Nhs experience of my life. It took the department 3 months just to look at the results of my Mri. 3 out 4 appointments have been cancelled at least once and some twice. One appointment was cancelled only 3 hours before. They failed to show up for a telephone appointment on one occasion. They seem to have only one knee consultant and they have greatly reduced their hours so the wait time is at least a year and there is no initiative to move patients to surgeons or hospitals with less of a wait time. My experience is that it is poorly run and no one is motivated to fix systemic problems. Even a doctor told me "its clunky but there's nothing that can be done."
Visited Orthopaedics on March 2024
Review titled Royal Surrey County Hospital
Replied on 24 September 2024
Dear patient, Thank you for providing feedback on your experience of our Trauma and Orthopaedics Outpatients department. We value all feedback from patients and their relatives as it helps us to keep improving our services and we take this feedback very seriously. We recognise our ongoing challenges due to our booking system and departmental leave. In order to address this, work has been undertaken with our clinics, ensuring that all clinic builds are correct and patients are in the correct slots. We wish to assure you that we have more than one knee specialist, allowing us to manage our caseload of patients however waits do remain. We are working to reduce this. Whilst on the day cancellations are rare, unfortunately they do arise due to sickness and emergency theatre, and we apologise for the inconvenience this causes. Please can you contact our Patient Advice and Liaison Team (PALs) to enable a further discussion and support if required. The team can be contacted on 01483 402757 or by email at rsc-tr.PALS@nhs.net. Thank you. With kind regards, Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Great medical service
Rated 4 stars out of 5
by Kerri Fitzhenry - Posted on 25 March 2024
I was a patient under the insomnia team, with the help of my clinician/therapist I was able to better understand sleep and how it affects you and other factors that affect it. I was able to learn and put to use tips with helping me get into a better sleep pattern and able to sleep a bit more normally. Very helpful and supportive therapist. I would highly recommend this service. I definitely have achieved some goals whilst under this service.
Visited Sleep Medicine on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Kerri, Thanks for taking the time to let us know about your experience of being cared for by the Insomnia Team and the success you have gained from using this. We have shared your positive comments with the Insomnia Team and it definitely means a lot to them to hear feedback from patients. We wish you all the very best for the future. With kind regards from the Patient Experience Team
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Review titled Amazing service
Rated 5 stars out of 5
by Allison Granger - Posted on 23 March 2024
I visited A and E yesterday having hurt my ankle. I was registered, seen by a minor injuries practitioner, had my ankle x-rayed, seen again by the same practitioner who gave me helpful advice and I was ready to go home in just over an hour. Fortunately it was only a bad sprain and nothing was broken. Everyone I came into contact with was kind and helpful. I would just like to thank all those staff for their care and concern. I couldn’t have wished for a better experience.
Visited Accident and emergency services on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Allison, Thank you for letting us know about your visit to A&E at Royal Surrey. We have passed on your message about the efficient and kind service you received to the A&E team. Patient feedback is very valuable to us and greatly appreciated. Thank you. Kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust