Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Surrey County Hospital.
Reviews
-
Review titled St Catherine's ward and Shere Ward
Rated 5 stars out of 5
by Alistair Gelardi - Posted on 06 August 2024
To: Midwife’s, Transitional nurses, Student Midwife’s, doctors, feeding team and the anaesthetist team. I have to say the care has been unbelievable. We were treated like people and not just a number. We were in hospital for 7 days from the 18th July. We can’t put into words, the gratitude we have to everyone who interacted with us. We had some low times and we were picked back up! The biggest Thank You - you guys are amazing! Anyone having a baby we wouldn’t hesitate to say Royal Surrey!
Visited Maternity services on July 2024
Review titled Royal Surrey County Hospital
Replied on 12 August 2024
Dear Alistair, Congratulations to you and your family. Thank you for sharing your lovely feedback message with us. We have passed on your kind words and appreciation to the team and we wish you all the very best for the future. With kind regards from the Patient Experience Team
-
Review titled Very professional and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
I attended the Endoscopy Unit for a diagnostic gastroscopy. I can be an anxious patient and was being put under deep sedation due to this. All staff on the unit were incredibly friendly and willing to help in any way they could. Although there was some waiting around, staff were apologetic and reassuring which kept my nerves at ease. Everything was thoroughly explained to me, from the medication I would be administered, to how long I'd be in recovery etc. The procedure itself was very quick and easy, and I felt incredibly well cared for when I came around. I could not fault the Endoscopy unit/team in any way. Thank you for making it a good experience!
Visited Gastrointestinal and Liver services on July 2024
Review titled Royal Surrey County Hospital
Replied on 29 July 2024
Dear Patient, Thank you for taking the time to share your positive feedback following your visit to the Endoscopy Unit for a diagnostic gastroscopy. It is great to hear that despite your worries as an anxious patient, all went very well and that you felt very well cared for. We wish you all the very best for the future. With kind regards from the Patient Experience Team
-
Review titled Caring and excellent service
Rated 5 stars out of 5
by Jackie Powell - Posted on 28 June 2024
My father was in the day surgical unit for a hernia operation he is 94 and was looked after so well thank you to all the medical staff and front desk for their kindness
Visited General Surgery on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Jackie, Thank you for sending your positive feedback following the care your father received in our short stay surgical unit. We are happy to hear that he is doing so well and have passed on your kind comments to the team of staff in the unit. We wish your father all the very best going forward. With kind regards from the Patient Experience Team
-
Review titled Great knee replacement
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2024
It's coming up to 4 months since my right knee replacement and everything is really good. I must thank the consultant and her team. I really felt I was in good hands from the first consultation and the results were better than I expected.
Visited Orthopaedics on June 2024
Review titled Royal Surrey County Hospital
Replied on 22 October 2024
Dear patient, thank you for letting us know about your knee replacement and the consultant and team who helped you. We wish you all the very best for a speedy recovery. Your kind comments have been shared with the Orthopaedic team and are very much appreciated. Thank you. With kind regards from the Patient Experience Team
-
Review titled Amazing care
Rated 5 stars out of 5
by Roy Symmonds - Posted on 28 June 2024
I attended A&E following a fall today. I was assessed within 5 minutes of arriving at the unit. Within 15 minutes I saw a Doctor. I was referred for blood tests and a CT scan both of which were done with the hour. I then saw another A&E doctor and had a further examination. Subsequently transferred to AEU for monitoring. Consultant assessed me and I was discharged after 6 hours. I am very grateful for the wonderful care. Thank you
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Roy, Thank you for letting us know about your positive experience of attending our Emergency Department and your appreciation of the wonderful care you received from ED staff and in AEU. We wish you all the very best for a speedy recovery. With kind regards from the Patient Experience Team
-
Review titled The best
Rated 5 stars out of 5
by Helen - Posted on 21 June 2024
I’d like to thank nuclear medicine, a little-known department which carries out essential work in administering radio isotopes to treat diseases and diagnose conditions. Their physicists are the best - kind, knowledgeable and professional. I can’t thank them enough for answering my spreadsheet of questions with patience and compassion. A zillion thanks - you made a huge difference while I was in hospital.
Visited Don't know on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Helen, Thank you for taking the time to send your kind appreciation for the staff in our Nuclear Medicine team. It's great to hear that their kindness and expertise has made a huge difference to your hospital experience. We have shared your positive feedback with the staff and we all wish you the very best for the future. With kind regards from the Patient Experience Team
-
Review titled Fantastic Service
Rated 5 stars out of 5
by 4C’s - Posted on 04 July 2024
My wife and I recently had our new addition to the family born at Royal Surrey County Hospital. Throughout the entire journey, including at the Guildford Maternity Hub, we were treated with the highest level of service and respect. We were surrounded by the most warm hearted, kind and caring midwives and our experience exceeded our expectations. We are so thankful for these lovely people, and thank the NHS for their incredible staff. Truly phenomenal service delivery from incredible people.
Visited Maternity services on June 2024
Review titled Royal Surrey County Hospital
Replied on 08 July 2024
Thank you for taking the time to share your experiences and congratulations on the birth of your new baby. It is lovely to hear about the kind and caring midwives who looked after you and your family and the phenomenal service. Your appreciation has been shared with the team. We wish you and your family all the very best. Kind regards from the Patient Experience Team
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2024
Sat in a@e 7.5 hours waiting to be admitted, even though my doctor had rang through and said I was coming for IV antibiotics
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 18 June 2024
Dear patient, Thank you for providing feedback regarding your recent experience at the Royal Surrey. We have a newly opened same day emergency care unit which sees cases such as yours. Your feedback has highlighted that perhaps not all GPs are aware of its service provision. Therefore we will notify our Communications Team to ensure this information is shared again with our community colleagues. If you have any additional questions or wish for additional information regarding the above please contact our PALS team on Rsc-tr.pals@nhs.net. Thank you. Kind regards from Elaine Kavanagh, Matron for Accreditation and Patient Experience
-
Review titled Excellent Insomnia Clinic
Rated 5 stars out of 5
by Julie Abbott - Posted on 25 November 2024
I was referred to the clinic by my GP after years of suffering from insomnia and didn't think for one minute any treatment I was offered would help, but how wrong was I! You need to fully engage and be committed to get the best results from the c-b-t-i treatment but if you are, for some it will be life changing. My therapist was very understanding, kind and patient and without not only her knowledge and experience but also her support, I couldn't have done it, so thank you.
Visited Sleep Medicine on June 2024
Review titled Royal Surrey County Hospital
Replied on 26 November 2024
Dear Julie, Thank you for letting us know about the very positive impact the help from the Insomnia Clinic has had on your sleeping. It's great to hear it has made such a huge difference for you. We have passed your lovely comments on to the staff in the Insomnia Team and they will be much appreciated. We wish you all the best for the future. With kind regards from the Patient Experience Team
-
Review titled Midwife-led birthing - Great experience
Rated 5 stars out of 5
by Karina Backes - Posted on 12 July 2024
I am beyond grateful for the exceptional care provided by the midwives during the birth of my son on Father’s Day. From start to finish, their expertise, compassion, and support made the experience truly special. The lead midwife's knowledge and calm attitude ensured that everything went smoothly. She was attentive, patient, and reassuring throughout the entire process. Her ability to guide and support us through each stage of labor was invaluable. Her colleague was equally outstanding, bringing a perfect blend of warmth and professionalism. Together, they created a nurturing environment that made the labor as comfortable and positive as possible. We couldn't have asked for better support and are forever thankful for their outstanding care.
Visited Maternity services on June 2024
Review titled Royal Surrey County Hospital
Replied on 29 July 2024
Dear Karina, Congratulations on the birth of your baby son. Thank you for taking the time to share the lovely messages about your positive experience and the kindness and compassion of the Maternity Team staff. We have passed on your appreciation to the team and this is always highly valued by staff. We wish you and your family all the very best. Thank you. Kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust