Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing service from ambulance crew
Rated 5 stars out of 5
by Stefanie Hardy - Posted on 13 April 2025
My partner had to call an ambulance on 8th April and the 3 ladies who attended were amazing. (Apparently i am not allowed to name them but two were blonde haired) Kind, knowledgable, empathetic, they were simply brilliant, cant thank them enough for their care. They collected me from Cranleigh early morning and dropped me at the Royal Surrey. They were training the younger of the three, and the respectful way the two more experienced ladies did this was commendable. I cannot thank them enough.
Visited Accident and emergency services on April 2025
Review titled Royal Surrey County Hospital
Replied on 14 April 2025
Dear Stefanie, Thank you for letting us know about the great ambulance crew team who looked after you. We have passed on your lovely words of praise to their manager who will let them know and I'm sure this will be much appreciated. We wish you all the very best from the Patient Experience Team
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Review titled Exceptional care
Rated 5 stars out of 5
by Jane Osborn - Posted on 15 April 2025
I brought my 94 year old father, to A&E yesterday, following a fall at home. He had blacked out and hit his head. The care he received, from registering, to triage and moving to a majors cubicle was quick and efficient. He was seen by a number of nurses and finally by a doctor. The nurses were all kind, caring and reassuring and took time to explain to him what they were doing. The lady doctor who saw him, once all his results were through was absolutely wonderful. She spent time explaining everything and had an exceptional bedside manner. She has a lovely sense of humour and is very caring and efficient. My father thought she was absolutely lovely.
Visited Accident and emergency services on April 2025
Review titled Royal Surrey County Hospital
Replied on 15 April 2025
Dear Jane, Thank you for letting us know how pleased you were with the quality of care your father received in our Emergency Department following his fall. We hope that he is recovering well. We have passed on your lovely feedback message to our Emergency Department team and your kind words will be appreciated. Kind regards to you both from the Patient Experience Team
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Review titled Extremely kind to my teen Autistic son
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2025
Been to see ENT today with my autistic son who is 13. The Dr was very kind and understanding and explained things to my son. She was very reassuring with him whilst also respecting his wishes and treating him with respect. He then had a blood test and the nurse couldn't have been kinder to him. Taking him into a side room and getting a cold spray. I only had to say he had ASD and everyone just got it and knew what to say to him.
Visited Ear, Nose & Throat on April 2025
Review titled Royal Surrey County Hospital
Replied on 14 April 2025
Thank you for sharing your experience of visiting Royal Surrey with your autistic son. We have passed on your kind words to the relevant team of staff and they will be much appreciated. Kind regards from the Patient Experience Team
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Review titled Lovely staff and experience
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2025
Hello, I attended A&E last Sunday morning (13th April around 7.30am) as my 7 month old son had rolled off of our bed and cut his head on the way. Whilst attending to him, my 5 year old daughter had a small fainting episode (first time). I shouted loudly for help and was thoroughly impressed with how quickly staff came to help, taking my son from me, attending to my daughter and reassuring me all the way. Both children then were treated as patients receiving regular obs and check overs by the team. The Dr on was very good, making her laugh and had plenty of time for us all. Nothing ever seemed too much and they kept us in the loop regularly with the plan for both children. Everyone on was lovely and I was really impressed with the efficiency of the team. I don’t recall anyone’s names but please pass on my thanks to a fab experience.
Visited Accident and emergency services on April 2025
Royal Surrey County Hospital has not yet replied.
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Review titled Effective and positive support
Rated 5 stars out of 5
by Julie Elphee - Posted on 08 April 2025
I have been helped by three members of the Physiotherapy team recently, for treatment of my wrist, ankle and back, for problems resulting from a fall and broken limbs. In each case the outcome has been positive and I have admired the professional, knowledgeable, competent and friendly way each of these therapists dealt with me. We are fortunate to have such people working in our NHS.
Visited Physiotherapy on April 2025
Review titled Royal Surrey County Hospital
Replied on 14 April 2025
Dear Julie, thank you for taking the time to send us your feedback for the staff on our Physiotherapy Team who have looked after you recently. We have shared your kind words of praise with the team and this will be much appreciated. We send our best wishes for your recovery. Kind regards from the Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Anna Mackenzie - Posted on 10 March 2025
We were seen promptly and treated very well in paediatrics A and E. The nurses were professional and kind and the department was really clean . The doctor saw us after an hour and a half and treatment was started quickly. Thank you so much for you care
Visited Accident and emergency services on March 2025
Review titled Royal Surrey County Hospital
Replied on 10 March 2025
Dear Anna, Thank you for sharing your lovely feedback message with us. We have passed on your appreciation for the staff in Paediatrics Accident and Emergency. With kind regards from the Patient Experience Team
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Review titled Excellent experience at A&E
Rated 5 stars out of 5
by Becca - Posted on 23 March 2025
My son visited your department after falling while ice skating. Every member of staff we saw - receptionist, triage nurses and doctor - were all amazing. They were kind, caring, efficient and incredibly patient with my son. Thank you so much for looking after him so well.
Visited Accident and emergency services on March 2025
Review titled Royal Surrey County Hospital
Replied on 24 March 2025
Dear Becca, Thank you for letting us know about the kind and caring staff who looked after your son following his fall on the ice. We have passed on your lovely feedback message to the team and your praise will be much appreciated. We wish your son a speedy recovery. With kind regards from the Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Jill Palmer - Posted on 14 March 2025
My therapist was caring, informative and efficient. She listened to the nature of the problem and offered ‘tools’ for overcoming it. As a result I feel more confident in dealing with insomnia and am well on the way to being cured. My quality of life has improved considerably and I am extremely grateful.
Visited Sleep Medicine on March 2025
Review titled Royal Surrey County Hospital
Replied on 18 March 2025
Dear Jill, Thank you for letting us know about the caring and helpful therapist from our Insomnia team who had helped you deal with your insomnia and had a positive effect on your quality of life. We have shared your lovely comments with the team and they were much appreciated. We wish you all the best going forward. With kind regards from the Patient Experience Team
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Review titled Excellent treatment
Rated 5 stars out of 5
by Alan Brown - Posted on 22 March 2025
This review relates to the Endoscopy Unit. I had a colonoscopy on 19 March and I was very impressed with the service I received from everyone on the unit. All staff were unfailingly kind and caring. From the moment I arrived until discharge everyone was very pleasant and helpful. The endoscopist and her team made me feel very at ease. I was given a report on the findings immediately afterwards together with on-going care advice and some very welcome refreshments! Many thanks to all involved.
Visited Don't know on March 2025
Review titled Royal Surrey County Hospital
Replied on 24 March 2025
Dear Alan, Thank you for letting us know about the kind and caring staff who looked after you during your Endoscopy appointment. We have passed on your lovely feedback message to the team and we wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Mary Edwards - Posted on 05 April 2025
I have just returned home from a 6 day stay in Millbridge Ward. Without exception staff from cleaner up to consultants were kind, courteous and professional and dealt with any requests or difficulties arising with all the patients on the ward. Please pass on my thanks to them and I would always choose to come back to the Royal Surrey should the occasion arise. I didn’t like the food though.
Visited Don't know on March 2025
Review titled Royal Surrey County Hospital
Replied on 14 April 2025
Dear Mary, Thank you for letting us know about your stay on Milbridge Ward. We are pleased to hear your lovely feedback comments and have passed them on to the team in that ward. We are sorry you did not like the food but we wish you all the very best on your road to recovery. With kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust