Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Surrey County Hospital.
Reviews
-
Review titled Pharmacy service and OTSEc directions
Rated 2 stars out of 5
by John Dabill - Posted on 03 February 2025
The pharmacy service is awful. Waiting over an hour for medication as a cancer patient is ridiculous. I was told waiting time would be an hour i left the hospital to minimise exposure as a cancer patient. As it was it took nearly one hour and 20 minutes leaving me no choice but to remain in the hospital waiting in a corridor with hundreds of people passing and with a weakened immune system. Even the nurse who saw me in Oncology prescribed the drugs passed me and was surprised I had been left in this situation. I notice pharmacy isn't even listed as a department in the lista of this form On a related matter please advice the Otsec accute. Oncology to stop directing people to Otsec which is not on any signs and most hospital staff I asked had no heard of it. Instead ask them to direct patients to AMU which is on the hospital navigation signs. It is again ridiculous to have cancer patients wandering around looking for somewhere that is not even signposted. Luckily the wonderful receptionist did know where it was and she was the one that directed me to amu.
Visited Don't know on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 February 2025
Dear John, Thank you for providing feedback on your experience attending our hospital. We value all feedback from patients as it helps us to keep improving our services and we take this feedback very seriously. We apologise that your recent experience was not of the high standard that we expect for our patients. If you would like to discuss your concerns further, please can you contact our Patient Advice and Liaison service on rsc-tr.PALS@nhs.net. Thank you. Kind regards from Elaine Kavanagh, Matron for Accreditation and Patient Experience
-
Review titled Amazing staff
Rated 5 stars out of 5
by Chloe O'Byrne-Millard - Posted on 10 February 2025
My dad came in with pneumonia and los potassium on Monday, managed to burst his spleen by coughing! So had to undergo emergency surgery. The staff in ICU were incredible, despite being super busy they made my dad feel comfortable, I felt welcome every time I visited, they were caring and attentive. The consultant even shook my hand and everyone always introduced themselves and gave me a run down on what was happening with my dad. They'd always go out of their way to get me a chair (which I of course was happy to get myself). They were informed and always had a positive manner. Even putting up with my dad's jokes and stubbornness/independence. My dad means the absolute world to me and I have had the worst few months so knowing he was in safe hands was so reassuring. You all deserve a massive break and I am just so grateful. Everyone is wards was the same too. I just can't thank you all enough.
Visited Intensive Care on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 February 2025
Dear Chloe, Thank you for your fabulous feedback for our staff in the Intensive Care Unit. We have passed on your kind words and praise and this is very much appreciated. We wish you and your Dad all the very best and hope he gets back to full health very quickly. Kind regards from the Patient Experience team
-
Review titled Caring and good service
Rated 4 stars out of 5
by Raquel Leal - Posted on 05 February 2025
Long waiting time but very professional, caring and good practice experience. Very cautious junior Doctor and went above and behind to diagnose as well completed referral for specialist services
Visited Accident and emergency services on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 February 2025
Dear Raquel, Thank you for sharing your positive feedback following your experience of being looked after in Royal Surrey. We wish you all the very best going forward. With kind regards from the Patient Experience Team
-
Review titled Great practice
Rated 5 stars out of 5
by Linda gill - Posted on 04 February 2025
Admitted to the surgical day unit today for elective foot surgery. The whole process was smooth running. As a retired member of staff, it is easier for me as I known the routine (in Theatres!) but the staff took nothing for granted and ensured I was aware of the process thro' the Unit. More importantly I saw how the Staff interacted with other patients ,and what the patients' said out of the nurses earshot. It was all very positive stuff . Well done and thank you to the ward,recovery and theatre staff. The Surgeon and Anaesthetist were exceptional too. Please pass on the comments to the staff on duty today, 4th Feb, and to the theatre 2 staff . Many thanks
Visited Orthopaedics on February 2025
Review titled Royal Surrey County Hospital
Replied on 04 February 2025
Dear Linda, Thank you for taking the time and trouble to send us your lovely feedback about having elective foot surgery in Royal Surrey's Surgical Day Unit. We have passed on your kind words of praise to the teams involved and we wish you all the best for a speedy recovery. It is always much appreciated when we hear back from patients. Thank you! Kind regards from the Patient Experience Team
-
Review titled Thank you
Rated 5 stars out of 5
by Patrick Mannix, 17 Feb 1943 - Posted on 04 February 2025
Please pass on my thanks to the nurse in A&E who guided me through the process when I self referred this morning. I think I left without adequately doing so myself. The service was excellent, as it was on the one previous occasion. Patrick Mannix, 17 Feb 1943
Visited Accident and emergency services on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 February 2025
Dear Patrick, Thanks for passing on your feedback for the staff member in our Emergency Department. We wish you all the best from the Patient Experience Team
-
Review titled Good but did not meet expectations
Rated 4 stars out of 5
by Anonymous - Posted on 03 February 2025
I attended the Royal Surrey County Hospital for an MRI scan. The staff were courteous, I was dealt with promptly and all seemed to run smoothly. However, contrary to what was promised in the pre appointment literature, nobody spoke to me at any stage whilst I was in the scanner, I could not hear the music which I had been offered and the staff member to whom I subsequently spoke could give me no idea about when results might be available. I found the lack of human contact during the scanning process particularly disappointing given the somewhat daunting sense of isolation whilst in the scanner.
Visited Diagnostic Imaging on February 2025
Royal Surrey County Hospital has not yet replied.
-
Review titled Great treatment today
Rated 5 stars out of 5
by Rosemary Sheppard - Posted on 09 February 2025
Thank you A&E for superb treatment today. I am sorry I didn’t check the name of the nurse but she was brilliant and thorough in her treatment of my bruised face after a fall in town. Also the radiologist was very kind doing the xray. Thank you so much.. we were home in about 2 hours. Very grateful.
Visited Accident and emergency services on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 February 2025
Dear Rosemary, Sorry to hear about your fall. Thank you for letting us know about the superb treatment you experience visiting our Emergency Department. We have passed on your lovely words of praise for the team and this will be very much appreciated by them. Wishing you all the best going forward. With kind regards from the Patient Experience team
-
Review titled MyCare Patient Portal
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2025
I got a few texts asking me to sign up to MyCare Patient Portal after a trip to A&E a couple weeks ago. I just signed up, and noticed my allergies were not listed on my health record. I tried to send a clinical message to amend my health record but every time I try to start a new message it says page not found. Please fix this. I did state my allergies when I visited A&E so I'm surprised they're not listed, especially since my blood pressure reading is showing for that day.
Visited Don't know on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 February 2025
Dear Patient, Thank you for taking the time to let us know about this issue with the MyCare Patient Portal. We apologise for the error message you received. We have passed on your comments to the project leads to review. Thank you. Kind regards from the Patient Experience Team
-
Review titled Excellent service
Rated 5 stars out of 5
by Roger Merry-Price - Posted on 10 February 2025
I had to undertake a colonoscopy at the Royal Surrey County Hospital's Endoscopy Unit at level H earlier today. The service by every member of staff was excellent from the moment I arrived at reception. Thank you to all the staff and much appreciated.
Visited Diagnostic Imaging on February 2025
Royal Surrey County Hospital has not yet replied.
-
Review titled Dedicated staff with amazing empathy and tireless patience.
Rated 5 stars out of 5
by Sheila Blanco - Posted on 22 January 2025
I had to come to the Royal Surrey County Hospital by ambulance at 1.00am (Friday 17th January) Staff were very attentive but I wasn't seen until 8.00am, then told my episodes of losing control of my right hand and arm were matters for my family doctor. That was the least good experience of the next few days. I had another episode that evening at home, so on the advice of paramedics was taken again to Accident & Emergency. I was attended by one of the doctors who was extremely thorough and insisted I stayed overnight for more Computed Tomography and Magnetic Resonance Imaging brain scans. In total I stayed 3 nights in Acute Medical Unit, so was treated by many staff, who I cannot speak highly enough of. (I have never stayed in hospital for any length of time, apart from the birth of my children.) Several very seriously ill patients were admitted to this ward often during the night. The staff remained so cheerful and supportive. Medically, I understand the way forward for me. My bed was comfortable; my food was perfectly acceptable and hot. One thing that dismayed me was the behaviour of one patient's family who expected special treatment, day and night. The National Health Service has to run a tight ship; there is no place for individual entitlement. I am immensely grateful for all the kindness and professional help I received.
Visited Accident and emergency services on January 2025
Review titled Royal Surrey County Hospital
Replied on 23 January 2025
Dear Sheila, thank you for letting us know about your experience during the time you stayed with us. It is always really helpful to receive patients' feedback and we have shared your message with our teams. Please contact our Patient Advice and Liaison team if you would like to have a further discussion about any issues. They can be emailed on rsc-tr.PALS@nhs.net. Thank you. We wish you all the best with your recovery. With kind regards from the Patient Experience team
Information supplied by Royal Surrey NHS Foundation Trust