Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great customer service tues 5 nov (initials a b)
Rated 5 stars out of 5
by Mrs Valerie Abdulla - Posted on 05 November 2024
The above staff member ( initials above ie ab) I cannot thank enough. She was polite, efficient and dealt with our query promptly and with kindness and professionalism. What a great asset she is to the admissions team. Such a vital and valued service the team provide to patients and family members, this lady was exceptional. She deserves recognition for her support.
Visited Urology on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Valerie, Thank you for letting us know about the kindness of the exceptional staff member who looked after you at Royal Surrey this month. We wish you all the best going forward. With kind regards from the Patient Experience team.
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Review titled Wonderful ENT Team
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
I underwent sinus surgery on the 05 November. From the moment I arrived at the Short stay surgery Reception the whole process went extremely well. The two surgeons who came to see me and the actual surgeon who performed the surgery both absolutely brilliant surgeons. The team of anaesthitists inside the operating theatre so helpful and professional. The lady who looked after me in the post op recovery room was so helpful. The pre op assessment team did an amazing job to in organising everything prior to my surgery. We all salute you for the incredible work you do every day with such diligence and integrity and for changing peoples' lives.
Visited Ear, Nose & Throat on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear patient, Thank you for letting us know about your positive experience of having sinus surgery. We hope you are recovering well after your operation and wanted to let you know that we have shared your kind words of appreciation with the teams involved in your care. Best wishes from the Patient Experience Team
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Review titled Kindness and professionalism
Rated 4 stars out of 5
by Donna Jankowski - Posted on 14 November 2024
Very kind and caring staff Discharge procedure was not great, morning was told I could go home, it took till 7pm before I finally received my medication, this was extremely frustrating for both myself and my family
Visited Chronic Obstructive Pulmonary Disease on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Donna, Thank you for providing feedback on your recent treatment at Royal Surrey NHS Foundation Trust. We value all feedback from patients and as it helps us to keep improving our services and we take this feedback very seriously. We are pleased that you found our clinical staff to be kind and compassionate. These kind words will be fed back to our clinical team. We are currently undergoing an improvement project on our discharge processes. Your feedback will be shared with our discharge team. Thank you. Kind regards, Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled 1st experience
Rated 3 stars out of 5
by Anonymous - Posted on 18 November 2024
We experienced good care for my mum, taken to A&E following a fall. CT head scan actioned quickly, review by Dr, then on to separate trips for X-ray and CT of her hip. Porters, Doctors, Radiographers, Nurses - all very patient with her needs (dementia, disability). Then moved to AMU for review after scans/bloods and seen by geriatrician. Quite a long wait of 1.5hr to sort pain medication due to back and forth from mum to nurse to dr during trips for scans and transfer to AMU and intolerance of codeine. Staff very good at advising their names and explaining processes clearly to mum, amidst a much more confused state of mind during the day. 1 night stay, HCA staff assisted mobilisation and transfer to the car, and updates the care home on her medical situation. Car parking at visitor times on Monday was bad. Otherwise very clean areas we used and pleasant staff. Hopefully we won't have to return again soon, but if we do we hope it will be a similar good experience.
Visited Accident and emergency services on November 2024
Review titled Royal Surrey County Hospital
Replied on 26 November 2024
Thank you for taking the trouble to let us know about the care your mum received after being taken into Royal Surrey's A&E department. We hope that she is feeling very much better. We have passed on your positive feedback to the team and we wish you and your mum all the very best for the future. With kind regards from the Patient Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Erica Laurence - Posted on 27 November 2024
Firstly excellent care following a horse riding accident, the ambulance service, paramedics, A&E Surgeon, Doctors and Nurses followed by excellent care by all Doctors Nurses Carers and all staff members who made my stay exceptional at a very painful time on Ewhurst Ward Room 6, thank you very much
Visited Accident and emergency services on November 2024
Royal Surrey County Hospital has not yet replied.
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Review titled extreme care and consideration
Rated 5 stars out of 5
by Jan Alderson - Posted on 13 November 2024
I was with the Acute Medical Unit for the day yesterday. Although I have been prevented from naming the staff to whom I would like to give exceptional praise not only for the care and consideration I received but for that given to other patients. I would like to congratulate the Royal Surrey for providing these marvellous members of staff from student nurse to Consultant doctor and everyone in between. I hope this message arrives safely, not sure to where I should send it!. Grateful thanks Jan Alderson
Visited Don't know on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Jan, Thank you for going to the trouble of sharing your positive feedback for staff in our Acute Medical Unit. You have selected the right place to share your appreciation and we will pass your kind words onto the team. We wish you all the very best going forward. Thank you. Kind regards from the Patient Experience Team
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Review titled Another huge thank you
Rated 5 stars out of 5
by Sue CoryWright - Posted on 08 November 2024
I would like to thank everyone from the breast screening team, including volunteers, radiologists, ultrasound specialists and everyone else who helped me today for all their care, empathy and professionalism. Every one of you helped me have a positive experience and in these days of doom, gloom and negativity (especially with regards to NHS) I feel privileged to have been seen by so many helpful professionals. Thank you for all you do in your (extraordinary) work. You may feel it’s ’all in a day’s work for you) but for me, everyone of you made a difference, so thank you very very much.
Visited Breast cancer services on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Sue, thank you for your fabulous feedback message for Royal Surrey's breast screening team. We have passed on your lovely words of appreciation to the team and they will mean a lot to them. We wish you all the very best going forward. Thank you once again for sharing your feedback. With kind regards from the Patient Experience Team
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Review titled Wonderful experience
Rated 5 stars out of 5
by Sue CoryWright - Posted on 08 November 2024
Thanks a million to everyone who I saw. From receptionist to doctors, and everyone in between I am deeply impressed and grateful I have sent an email to PALS too but I wanted to express my thanks here too. Thank you so much
Visited Accident and emergency services on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Sue, Thank you for letting us know about your positive experience at Royal Surrey. And thank you for letting our Patient Advice and Liaison Team know too. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Kindness and care
Rated 5 stars out of 5
by Anne Noyce - Posted on 01 November 2024
I cannot speak highly enough of both the wonderful nurse in Trauma and Orthopedics dept. Who deserves a special mention for her absolute, amazing attitude and care and also the 3 people involved in the X-ray department. Again, I could not have wished for more had I been private.
Visited Orthopaedics on November 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Anne, Thank you for sharing your appreciation for the nurses who cared for you at Royal Surrey, as well as our staff in the X-ray team. It is always much appreciated when patients share their feedback and we have passed on your kind comments. We wish you a very speedy recovery. Kind regards from the Patient Experience Team
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Review titled Amazing Male Gynecologist
Rated 5 stars out of 5
by Holly McMaster - Posted on 25 November 2024
I just wanted to point out how amazing my experience tonight was. I am 6 weeks pregnant and have suffered with bleeding tonight. I have been Very anxious all night until i was seen by the Gynecologist on tonight. I am aware I can not use names which i would’ve love to of done as he was amazing. He reassured me a lot even though he has prepared me for a bad outcome. The amount of patience he had for me was amazing, took the time to get to know me and my dad, alongside doing his best to make sure i was at least semi calm (which is very difficult for me). He may not of given me an answer tonight on what is happening but how he was with me was amazing. I am so thankful, regardless of the outcome. Thank you so much. From Holly
Visited Gynaecology on November 2024
Review titled Royal Surrey County Hospital
Replied on 26 November 2024
Dear Holly, Thank you for taking the time to let us know about the care you received at Royal Surrey. We have passed on your kind words and feedback to the team and we wish you all the very best for your pregnancy. With kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust