Royal Sussex County Hospital
Eastern Road, Brighton, BN2 5BEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
My daughter who lives in Brighton she just came back from this hospital very disappointed and in pain. She went there with throat infection, fever and feeling sick and the triage nurse said it will be 12hours before the doctor will see her. And this happened at emergency hospital...I'm horrified and very worried now because where else to go?
Visited Accident and emergency services on December 2023
Review titled Royal Sussex County Hospital
Replied on 13 December 2023
Dear Patient Thank you for your feedback. Unfortunately your details are anonymous so we cannot get in contact with you. Unfortunately at this time the emergency services are very busy and delays can occur of many hours as life threatening illnesses and accidents are prioritised. I would suggest that your daughter contacts her GP or contacts 111 for help. You can also call our Patient Advice and Liaison Service on 01273 664973 or 01273 664511 or email uhsussex.pals@nhs.net who will look into your concern for you. They are available from 10.00am to 3.00pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Amazing.
Rated 5 stars out of 5
by Toby ray - Posted on 10 December 2023
I broke my ankle about two weeks ago and wanted to leave a review for everyone at the Royal Sussex County Hospital who saw me and helped me. Firstly, from the day I went to Accident & Emergency, there individual staff/nurses who were amazing and kept me very reassured and comforted. Going through to my follow up appointment, the nurses and doctor were extremely helpful and jovial which made the nervousness of my appointments dissipate. Finally, the nurses in the Emergency Ambulatory Care Unit on Sunday 10th of December were particularly amazing. They took every approach to make me feel cared for, comforted and looked after. In particular two who looked after me (I won't name names) were so patient and wonderful to be around, even taking time out of their busy schedules to sit with me for five minute just to chat and get to know me. Thanks again, Royal Sussex County, you were great. Toby Ray.
Visited Accident and emergency services on December 2023
Review titled Royal Sussex County Hospital
Replied on 12 December 2023
Dear Toby Ray Thank you for your lovely post. I am sorry to hear that you broke your ankle. It was a delight to read that we looked after you so well and your experience was so good. I am sure this made a difference for you. We hope you are making a good recovery now and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Humane and thorough treatment
Rated 5 stars out of 5
by Chris Giles - Posted on 28 December 2023
All staff were polite and attentive as well as extremely skilled as they treated my wife for concussion and shoulder injury. They coped immensely well in very trying circumstances: many needy patients and a crowded waiting room. All were a credit to the NHS and the hospital
Visited Accident and emergency services on December 2023
Review titled Royal Sussex County Hospital
Replied on 04 January 2024
Dear Mr Giles Thank you for your post and it was good to read that staff were polite and attentive as well as skilled when they treated your wife for concussion and a shoulder injury. Thank you so much for taking the time in contacting us with your kind comments and I hope that your wife is now recovering well at home. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent Experience
Rated 5 stars out of 5
by Kenneth Coldwell - Posted on 11 November 2023
Attended the TIA clinic on the 9th November. The doctor and nurse were extremely efficient and professional. Above all that they were very nice. A credit to our NHS
Visited Don't know on November 2023
Review titled Royal Sussex County Hospital
Replied on 17 November 2023
Dear Mr Coldwell What a lovely post, thank you so much. It was good to hear that the doctor and nurse were efficient, nice, professional and a credit to the NHS. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great care and service
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
I was brought to A&E by the paramedics who kindly kept me in touch with my daughter. I was quickly booked in to A&E and seen by a Doctor. I had heart and blood tests very quickly, as well as an X-ray - all within 90 mins of arriving. I was kept informed throughout and informed of what was happening next. At 91 years old I was filled with dread about being whisked in to A&E but everybody was friendly and helpful, including a cuppa and biscuits on offer!! My daughter was also made to feel welcome. Before being discharged the Doctor walked us through what they had checked and provided after care advice. It was clearly very busy in the unit, but they did a great job on Tuesday 14th Nov afternoon - thank you! Anne
Visited Accident and emergency services on November 2023
Review titled Royal Sussex County Hospital
Replied on 17 November 2023
Dear Anne What a lovely post, thank you so much. It was good to read that you had a good patient experience when coming to the A&E department. It was also lovely to hear that everyone was friendly, explained things to you and your daughter, and made you a cuppa with a biscuit. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Staff and Doctors
Rated 5 stars out of 5
by Nigel Carter - Posted on 14 October 2023
I can’t really put it into words but the care I was given in the cardiac ward of the Royal Sussex Hospital floor 10 room 4 The staff were so caring and nothing was to much trouble even covering my legs in the night while I was asleep so I didn’t get cold. The cleaning staff, the kitchen staff and all the doctors and nurses and the surgeons and the teams that helped me. A very big thank you to everyone. Nigel Carter
Visited Cardiology on October 2023
Review titled Royal Sussex County Hospital
Replied on 24 October 2023
Dear Mr Carter Thank you for your lovely post. It was good to hear that staff were caring and nothing was too much trouble. I will share your compliment with the team so they can let all the staff know what a difference they made to you. Thank you for taking the time in sharing with us it really does mean such a lot. Take care Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Brilliant service (again!) on the vascular ward
Rated 5 stars out of 5
by Chris - Posted on 28 October 2023
I had a 2nd vascular procedure in 2 years and was cared for on the 8th floor of the Thomas Kemp tower. The staff were really good, so caring, and made the time far more bearable. Before being admitted I saw that the hospital has been rated Inadequate by the CQC and seeing this beforehand made me quite anxious, however once I was admitted I would never have been able to tell there are any problems at all. I just can't understand how the hospital can be considered Inadequate as they were absolutely amazing to me and the people I witnessed them caring for. The quality of care is fantastic and all the staff seemed to be really invested in providing a great service - there are some truly wonderful staff working there doing such an awesome job. Thanks again for some brilliant treatment and, in the nicest way possible, I hope not to visit again.
Visited Vascular surgery on October 2023
Review titled Royal Sussex County Hospital
Replied on 30 October 2023
Dear Chris Thank you for your lovely post. It was good to hear that staff were good, caring and made the time bearable. It was also great to hear that staff were fantastic and invested in providing a great service. It will be my pleasure to share with the staff and I know how much this will mean to them. Compliments are always appreciated and mean such a lot. I hope that you are recovering well. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Critical Care - Literal Lifesavers
Rated 5 stars out of 5
by Lily Williams - Posted on 22 November 2023
I don't know how I would ever express the thanks and the love I feel for the ambulance staff, the A & E staff, the Critical Care Unit or the Cardiology unit for the care they took of my father recently. Without them, and especially the critical care unit, I would not be spending this Christmas with my Dad. The new unit is incredible, and they are without doubt all literal life savers. I hope I don't ever need to be back in critical care, not for myself nor anyone else, but if I am, I know I am in good hands. Thank you, from the bottom of my very being, thank you. You will never know how eternally grateful I am.
Visited Don't know on October 2023
Review titled Royal Sussex County Hospital
Replied on 23 November 2023
Dear Lily Thank you for your lovely post. It was good to hear that staff took great care of your father. It will be my pleasure to share your post with the teams and I know how much your praises will mean to them. Compliments mean such a lot to staff so thank you for taking the time in doing this. I hope your father is recovering well and good to know you will be together at Christmas. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Amazing staff
Rated 5 stars out of 5
by Gavin - Posted on 31 October 2023
Despite the NHS being in a mess like a lot of public services, the staff at the Royal County in Brighton are fantastic. I was admitted for four days and they all deserve a medal for what they do under stressful understaffed conditions with added unappreciative abusive patients as I witnessed at first hand. Thank you for making my stay comfortable and for always lifting my spirits with smiles and great personalities. You deserve better for what you do so thank you to each and every one of you.
Visited Gastrointestinal and Liver services on September 2023
Review titled Royal Sussex County Hospital
Replied on 13 November 2023
Dear Gavin Thank you for your lovely post. I am sorry to hear that you had to be admitted for four days but it was good to hear that your stay was comfortable and staff lifted your spirits. Your kind words mean such a lot. Hoping you are now recovered. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Faultless !
Rated 5 stars out of 5
by Paul Stokes - Posted on 07 November 2023
I cannot fault anything or anybody whilst here for open heart surgery, earlier this year, everything was 1st class from start to finish, well done RSCH :-)
Visited Cardiology on August 2023
Review titled Royal Sussex County Hospital
Replied on 13 November 2023
Dear Mr Stokes Thank you for your lovely post. It was good to hear that you received first class treatment from start to finish at Royal Sussex County Hospital. It will be my pleasure to share with the cardiac team so they are aware of your compliment. Thank you for taking the time in letting us know what the hospital did for you in your care. Wishing you well in your recovery. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust